I visited this McDonald’s drive-thru on Christmas Day around 11:00 PM. As I pulled into the drive-thru, the manager and three employees came outside, placed a traffic cone behind my car, and walked away without saying anything.
When I then pulled forward to the speaker, the manager became upset and said, “We’re closed, bye,” in a very rude and dismissive tone while physically shooing me out of the drive-thru.
As I was leaving, I heard one of the employees say “dumbass,” followed by laughter from the group.
Other cars got the same treatment.
I understand that working on holidays can be stressful, but this level of unprofessionalism, disrespect, and name-calling toward multiple customers is completely unacceptable. Clear communication and basic courtesy would have avoided this situation entirely.
Atmosphere: 1
Food: 1
Service: 1
Dino Ramirez
Good fast food. Service is ok .
Atmosphere: 4
Food: 4
Service: 4
monique fiore
Omg they screamed at me in the drive thru!!! I was traveling to go visit my family. My grandma just wanted some chicken nuggets. I was also trying to place an order halfway thru my order the lady left . No one came back to finish my order. So I get to the window she started to tell me my order but it's only half of what I was trying to order and it was completely wrong. When I told her my order is all messed up she started screaming at me and then she gave me a threatening voice of im getting my manager right now!!! Omg I thought she was going to call the cops on me. The manager didn't even apologize for her rude horrible attitude he is like what do you want to order I got this from you. I'm like that is nowhere what I ordered. I told him just cancel it. I told him I never been here before I'm a traveler from another state. This psyco lady needs to be fired!!
Atmosphere: 1
Food: 1
Service: 1
Veeh Veeh
The manager “Matthew” is so unprofessional and rude. He should have better customer service working here. He needs to do better, he is not manager stander. This is how I received my large fries and he didn’t believe it and began saying it can’t be, it can’t be.. then his behavior was just rude. Check the cameras to prove this is how they were filled or should I say lack of fill!? Very little and nothing was done about it because of him!
Service: 1
Vanessa Muñoz
Today I placed a delivery order and I didn’t receive the 2 BBQ sauces that come with the 10-piece nuggets, nor the extra BBQ sauce that I PAID for. I also paid almost $6 extra for double patties and extra cheese on the Big Mac, and they didn’t add any of it. I find this very disrespectful, and on top of that, the app doesn’t provide any way to submit a complaint or request a refund
Service: 1
liz ventura
This location doesn't serve refills
Atmosphere: 3
Food: 3
Service: 2
Marisol Rodriguez
CHECK YOUR RECEIPTS!! I got over charged for 2 items I never asked for! To top it off MATTHEW & the lady who initially charged me treated me horribly and blamed me for THEIR MISTAKE!! I called the store & no one EVER ANSWERED THE PHONE!! TERRIBLE CUSTOMER SERVICE! I NEED THE REST OF MY MONEY REFUNDED!
Atmosphere: 1
Food: 1
Service: 1
Emmanuel Vargas
One of the managers that was counting the front registers told an elderly man to either wait until someone is free to take his order or to learn how to use the kiosk. The manager did not want to assist the elderly man and turned around and walked away.
It was a very enjoyable visit, from the food, to the service, to the atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Sigma Rizz
Awesome food after a hard workout!
Atmosphere: 5
Food: 5
Service: 5
Arlette Vera
Took over 20 mins through drive through after taking our order
Atmosphere: 1
Food: 1
Service: 1
Luigi Larraga
Very poor customer service and overall experience. No one seemed to care enough to actually help me with ordering and the problems I had with the McDonald’s app. Total waste of time coming here. Never coming back ever again.
Nothing special
Atmosphere: 3
Food: 3
Service: 3
I visited this McDonald’s drive-thru on Christmas Day around 11:00 PM. As I pulled into the drive-thru, the manager and three employees came outside, placed a traffic cone behind my car, and walked away without saying anything.
When I then pulled forward to the speaker, the manager became upset and said, “We’re closed, bye,” in a very rude and dismissive tone while physically shooing me out of the drive-thru.
As I was leaving, I heard one of the employees say “dumbass,” followed by laughter from the group.
Other cars got the same treatment.
I understand that working on holidays can be stressful, but this level of unprofessionalism, disrespect, and name-calling toward multiple customers is completely unacceptable. Clear communication and basic courtesy would have avoided this situation entirely.
Atmosphere: 1
Food: 1
Service: 1
Good fast food. Service is ok .
Atmosphere: 4
Food: 4
Service: 4
Omg they screamed at me in the drive thru!!! I was traveling to go visit my family. My grandma just wanted some chicken nuggets. I was also trying to place an order halfway thru my order the lady left . No one came back to finish my order. So I get to the window she started to tell me my order but it's only half of what I was trying to order and it was completely wrong. When I told her my order is all messed up she started screaming at me and then she gave me a threatening voice of im getting my manager right now!!! Omg I thought she was going to call the cops on me. The manager didn't even apologize for her rude horrible attitude he is like what do you want to order I got this from you. I'm like that is nowhere what I ordered. I told him just cancel it. I told him I never been here before I'm a traveler from another state. This psyco lady needs to be fired!!
Atmosphere: 1
Food: 1
Service: 1
The manager “Matthew” is so unprofessional and rude. He should have better customer service working here. He needs to do better, he is not manager stander. This is how I received my large fries and he didn’t believe it and began saying it can’t be, it can’t be.. then his behavior was just rude. Check the cameras to prove this is how they were filled or should I say lack of fill!? Very little and nothing was done about it because of him!
Service: 1
Today I placed a delivery order and I didn’t receive the 2 BBQ sauces that come with the 10-piece nuggets, nor the extra BBQ sauce that I PAID for. I also paid almost $6 extra for double patties and extra cheese on the Big Mac, and they didn’t add any of it. I find this very disrespectful, and on top of that, the app doesn’t provide any way to submit a complaint or request a refund
Service: 1
This location doesn't serve refills
Atmosphere: 3
Food: 3
Service: 2
CHECK YOUR RECEIPTS!! I got over charged for 2 items I never asked for! To top it off MATTHEW & the lady who initially charged me treated me horribly and blamed me for THEIR MISTAKE!! I called the store & no one EVER ANSWERED THE PHONE!! TERRIBLE CUSTOMER SERVICE! I NEED THE REST OF MY MONEY REFUNDED!
Atmosphere: 1
Food: 1
Service: 1
One of the managers that was counting the front registers told an elderly man to either wait until someone is free to take his order or to learn how to use the kiosk. The manager did not want to assist the elderly man and turned around and walked away.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: French Fries
No more free refills not getting my business
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Has enough seating
Clean
Atmosphere: 4
Food: 4
Service: 4
It was a very enjoyable visit, from the food, to the service, to the atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Awesome food after a hard workout!
Atmosphere: 5
Food: 5
Service: 5
Took over 20 mins through drive through after taking our order
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service and overall experience. No one seemed to care enough to actually help me with ordering and the problems I had with the McDonald’s app. Total waste of time coming here. Never coming back ever again.
Atmosphere: 1
Food: 1
Service: 1
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