Went to this location today on a trip. Walked in and scanned the QR code at the register. The cashier rang up my order of 10 cheese bread sticks as $22, despite the price being $9.99 on the menu. I showed her the menu price and she refused to honor their menu price. She claimed she was the manager.
Watch out for pricing fraud from this location!
Service: 1
Andy Panameno
This place never answers there phone. They mess up on my order and didn’t get my sodas and they said they will give me credit but every time I try to use my credit nobody answers. This place completely sucks I don’t recommend since they don’t keep their word and steal your money. Specially the manager is worthless and won’t help for nothing, honestly the money doesn’t matter it’s the fact they lied and have no integrity
Atmosphere: 1
Food: 3
Service: 1
Emma Espinoza
did an online food order, they messed up a partial part of our order. i called to see if they can remake it or refund. they wanted me to drive all the way back. so i did just that, when i got there they were so disrespectful & rude. i heard them talking about it in the back. i wanted to reorder but i was scared they would spit in my food. yes that’s how disgusting they’re attitudes were. the manager on staff couldn’t answer any of my questions on the phone and said “welp that’s just the rules” over and over. i asked to speak to someone else. she said “no”. worst pizza hut EVER
Atmosphere: 1
Food: 1
Service: 1
leon song
This is a neighborhood pizza place dedicated to takeout orders. The staff is friendly and consistently provides delicious pizzas to customers. Occasionally, an order might get messed up, but when that happens, they offer a coupon for a discount on the next order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Medium Pizza, Cheese Pizza
Jaimes Rv Detailing Fernandez jaime
We live just like 5 minutes away from this location and its just the first time i do a review this location is convenient if you are traveling on a rv parking lot is huge … very close to the freeway exit on Indian truck fwy 15 South…. The manager was very nice guy and food was ready in the timely manner…
Atmosphere: 5
Food: 5
Service: 5
P. Spit
When I called in my order I asked if they had any medium pizza specials. The call center employee didn’t really respond and just listed off the standard price of a 1 topping med pizza. As I walk up to the store to pick it up, I see a poster that says “buy one get one free” for a medium 1-topping pizza. I asked the manager who cashed me out why this deal wasn’t mentioned to me over the phone when I asked, and she bluntly replied: “that’s the call center” and said I couldn’t get the deal anymore because I already paid. That didn’t really make any sense but ok. So I called the call center again to ask why the deal wasn’t offered to me. This time it was a different representative who began being argumentative and super rude when I simply wanted to know why there’s literally a poster that says “buy one get one free” in the store window yet their call center said nothing about it. His reason was that I didn’t specifically ask for that deal they “don’t proactively offer those specials.” Wait, so when a customer calls on Tuesday and asks “what medium pizza deals do you have?” they don’t mention the buy-one-get-one-free every Tuesday deal? This happened on July 2nd, 2024 11:31 am, store #026103. I also didn’t get the name of the rude call center employee either because when I asked he snapped “I already told you when you first called!” Pizza Hut quality and service has really taken a dive.
Atmosphere: 1
Food: 1
Service: 1
Natasha Sabouhi
***UPDATE*** Thank you for your excellent customer service, GM Amanda, and for resolving this issue.My complaint is against this store's manager, Crystal.I want to file a complaint about how rude and unprofessional Crystal is, at your store located on De Palma in Temescal Valley/Corona. I want her to apologize to my family and I, and I want a FULL REFUND processed for the order I complained about. Your website states that our pizza is free if not delivered within 30 minutes. My pizza was delivered almost 2 hours late without any notice or apology. Then it made me and my child sick and need to throw up and go to urgent care for medicine. Crystal did not apologize when I came in with my pizza and kept repeating that she would not give me a refund. She made my family and I so uncomfortable.Regarding the situation, my pizza was advertised at $12.00 for any pizza and gave me a delivery time of 20 minutes.The pizza arrived over an hour late, almost two hours late, and no one apologized or notified us. They charged us $30 for the any pizza for $12.00 deal, which is over 2x the price advertised.After eating the pizza, my son and I got extremely sick, were in pain, and vomited profusely. We are STILL SICK AND IN PAIN. WHAT A HORRIBLE EXPERIENCE AND A DANGEROUS ONE IF YOU HAVE CHILDREN.I called the next morning and explained this to the call center as well as an employee at that store and asked for a refund. Since the pizza wasn't even delivered until after they had closed, there was no way that I could have called any sooner than I did.The employee told me that he would be glad to give me a refund once I brought the pizza into the store. I explained that I was sick and not in the area and that I didn't appreciate having to drive out to their store for their various mistakes, but that I was in a different area and sick and would return the pizza by the next day, after we spoke when I felt a little bit better, and was back in the area. He assured me that this was fine and not a problem.When I walked into the store as previously discussed with the employee, with the pizza, the manager of that store, Crystal, was immediately extremely rude to me and she kept saying that she would refuse to give me a refund. She stated that I would have needed to bring the pizza the night it was delivered to receive a refund. I asked to see this policy, because none of the employees or call center had told me any such thing. They assured me that I would be refunded, which is why I even took the time to drive over and return the disgusting, sickening pizza. I even made sure that I informed her that we had not even received the pizza until after the store was closed, and that it was not only over an hour late but that it made us feel extremely sick. She refused to show me any policies, give me the name or number of any type of customer service information or upper management, and refused to issue a refund with a disgusting attitude that has no place in a customer service or management position.I googled Pizza Hut Refund Policy, and there is absolutely nothing that tells us, as the customer, that we need to return the pizza the night it was delivered. Furthermore, that was not what I was told by anyone else, and returning the pizza the night it was delivered would have been impossible because the store was closed by the time they delivered my pizza, which was over an hour later than it was supposed to be delivered. The only policy that I could find online as a customer is that the pizza is free if not delivered within 30 minutes.Overall I felt scammed, like this store has a dangerous person in a management position that just wants to take our money and doesn't care if she makes us sick or uncomfortable. This is obviously a blatant disregard of business law and business ethics and doesn't align with any type of corporate social responsibility or operational model of how any business, and especially one that handles our food, should be able to be run.
Kevin Valdovinos
Chris has helped me the last two time I’ve been here and he’s really turned the customer service around. He welcomed me as soon as I walked in the door. That’s been lacking from this place for a while. Thank you Chris for working here you have made this place extremely well
Atmosphere: 5
Food: 4
Service: 5
Jason Flaherty
Worst Pizza Hut ever! The food is always cold because they use a delivery service to deliver their pizza. Horrible customer service and quality of food. Don’t call this place they suck soo bad. I need to open a pizza place here and will be a millionaire. Because they suck soo bad and there is no other pizza delivery place around Temescal valley.
Atmosphere: 1
Food: 1
Service: 1
Brian Lowe
Pizza tasted fantastic as always and it was ready on time!
The melts tend to overcook. Recommend taking out one minute sooner. Food taste is great and service is friendly.
Thomas Self
I had a long hair in my pizza, found it in my mouth when I bit down on a slice. I had fuzz in my brownie, found it before I ate it. The pizza was cold, flat and tasted worse than a frozen pizza.
Daniel Dimas
Not bad at all
Shane7son
Rude staff not all the time a young lady working there
Watch out for pricing fraud!
Went to this location today on a trip. Walked in and scanned the QR code at the register. The cashier rang up my order of 10 cheese bread sticks as $22, despite the price being $9.99 on the menu. I showed her the menu price and she refused to honor their menu price. She claimed she was the manager.
Watch out for pricing fraud from this location!
Service: 1
This place never answers there phone. They mess up on my order and didn’t get my sodas and they said they will give me credit but every time I try to use my credit nobody answers. This place completely sucks I don’t recommend since they don’t keep their word and steal your money. Specially the manager is worthless and won’t help for nothing, honestly the money doesn’t matter it’s the fact they lied and have no integrity
Atmosphere: 1
Food: 3
Service: 1
did an online food order, they messed up a partial part of our order. i called to see if they can remake it or refund. they wanted me to drive all the way back. so i did just that, when i got there they were so disrespectful & rude. i heard them talking about it in the back. i wanted to reorder but i was scared they would spit in my food. yes that’s how disgusting they’re attitudes were. the manager on staff couldn’t answer any of my questions on the phone and said “welp that’s just the rules” over and over. i asked to speak to someone else. she said “no”. worst pizza hut EVER
Atmosphere: 1
Food: 1
Service: 1
This is a neighborhood pizza place dedicated to takeout orders. The staff is friendly and consistently provides delicious pizzas to customers. Occasionally, an order might get messed up, but when that happens, they offer a coupon for a discount on the next order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Medium Pizza, Cheese Pizza
We live just like 5 minutes away from this location and its just the first time i do a review this location is convenient if you are traveling on a rv parking lot is huge … very close to the freeway exit on Indian truck fwy 15 South…. The manager was very nice guy and food was ready in the timely manner…
Atmosphere: 5
Food: 5
Service: 5
When I called in my order I asked if they had any medium pizza specials. The call center employee didn’t really respond and just listed off the standard price of a 1 topping med pizza. As I walk up to the store to pick it up, I see a poster that says “buy one get one free” for a medium 1-topping pizza. I asked the manager who cashed me out why this deal wasn’t mentioned to me over the phone when I asked, and she bluntly replied: “that’s the call center” and said I couldn’t get the deal anymore because I already paid. That didn’t really make any sense but ok. So I called the call center again to ask why the deal wasn’t offered to me. This time it was a different representative who began being argumentative and super rude when I simply wanted to know why there’s literally a poster that says “buy one get one free” in the store window yet their call center said nothing about it. His reason was that I didn’t specifically ask for that deal they “don’t proactively offer those specials.” Wait, so when a customer calls on Tuesday and asks “what medium pizza deals do you have?” they don’t mention the buy-one-get-one-free every Tuesday deal? This happened on July 2nd, 2024 11:31 am, store #026103. I also didn’t get the name of the rude call center employee either because when I asked he snapped “I already told you when you first called!” Pizza Hut quality and service has really taken a dive.
Atmosphere: 1
Food: 1
Service: 1
***UPDATE*** Thank you for your excellent customer service, GM Amanda, and for resolving this issue.My complaint is against this store's manager, Crystal.I want to file a complaint about how rude and unprofessional Crystal is, at your store located on De Palma in Temescal Valley/Corona. I want her to apologize to my family and I, and I want a FULL REFUND processed for the order I complained about. Your website states that our pizza is free if not delivered within 30 minutes. My pizza was delivered almost 2 hours late without any notice or apology. Then it made me and my child sick and need to throw up and go to urgent care for medicine. Crystal did not apologize when I came in with my pizza and kept repeating that she would not give me a refund. She made my family and I so uncomfortable.Regarding the situation, my pizza was advertised at $12.00 for any pizza and gave me a delivery time of 20 minutes.The pizza arrived over an hour late, almost two hours late, and no one apologized or notified us. They charged us $30 for the any pizza for $12.00 deal, which is over 2x the price advertised.After eating the pizza, my son and I got extremely sick, were in pain, and vomited profusely. We are STILL SICK AND IN PAIN. WHAT A HORRIBLE EXPERIENCE AND A DANGEROUS ONE IF YOU HAVE CHILDREN.I called the next morning and explained this to the call center as well as an employee at that store and asked for a refund. Since the pizza wasn't even delivered until after they had closed, there was no way that I could have called any sooner than I did.The employee told me that he would be glad to give me a refund once I brought the pizza into the store. I explained that I was sick and not in the area and that I didn't appreciate having to drive out to their store for their various mistakes, but that I was in a different area and sick and would return the pizza by the next day, after we spoke when I felt a little bit better, and was back in the area. He assured me that this was fine and not a problem.When I walked into the store as previously discussed with the employee, with the pizza, the manager of that store, Crystal, was immediately extremely rude to me and she kept saying that she would refuse to give me a refund. She stated that I would have needed to bring the pizza the night it was delivered to receive a refund. I asked to see this policy, because none of the employees or call center had told me any such thing. They assured me that I would be refunded, which is why I even took the time to drive over and return the disgusting, sickening pizza. I even made sure that I informed her that we had not even received the pizza until after the store was closed, and that it was not only over an hour late but that it made us feel extremely sick. She refused to show me any policies, give me the name or number of any type of customer service information or upper management, and refused to issue a refund with a disgusting attitude that has no place in a customer service or management position.I googled Pizza Hut Refund Policy, and there is absolutely nothing that tells us, as the customer, that we need to return the pizza the night it was delivered. Furthermore, that was not what I was told by anyone else, and returning the pizza the night it was delivered would have been impossible because the store was closed by the time they delivered my pizza, which was over an hour later than it was supposed to be delivered. The only policy that I could find online as a customer is that the pizza is free if not delivered within 30 minutes.Overall I felt scammed, like this store has a dangerous person in a management position that just wants to take our money and doesn't care if she makes us sick or uncomfortable. This is obviously a blatant disregard of business law and business ethics and doesn't align with any type of corporate social responsibility or operational model of how any business, and especially one that handles our food, should be able to be run.
Chris has helped me the last two time I’ve been here and he’s really turned the customer service around. He welcomed me as soon as I walked in the door. That’s been lacking from this place for a while. Thank you Chris for working here you have made this place extremely well
Atmosphere: 5
Food: 4
Service: 5
Worst Pizza Hut ever! The food is always cold because they use a delivery service to deliver their pizza. Horrible customer service and quality of food. Don’t call this place they suck soo bad. I need to open a pizza place here and will be a millionaire. Because they suck soo bad and there is no other pizza delivery place around Temescal valley.
Atmosphere: 1
Food: 1
Service: 1
Pizza tasted fantastic as always and it was ready on time!
Restaurantji Recommends
Nice and quick
The melts tend to overcook. Recommend taking out one minute sooner. Food taste is great and service is friendly.
I had a long hair in my pizza, found it in my mouth when I bit down on a slice. I had fuzz in my brownie, found it before I ate it. The pizza was cold, flat and tasted worse than a frozen pizza.
Not bad at all
Rude staff not all the time a young lady working there
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