Food was good and waiter was very nice, but when I went to pay for $35 of the $75 bill with gift cards, the waiter said they don’t accept those gift cards anymore bc they were recently bought out by another company. But he very nicely said he would ask the manager to make an exception. The manager eventually came to our table and very rudely said “What do you need?” We politely explained the situation and pointed out that the gift cards were just purchased the week before and say they are accepted at Macaroni Grill. He just said extremely rudely “yeah, well, it’s not accepted anymore.” We nicely asked if he could please make an exception. He didn’t say anything, rolled his eyes, yanked the check and the gift cards out of my hand and left. He eventually came back and said he would honor it this time even though he didn’t have to and was doing me a huge favor and I still owed $40. I handed him cash and he grabbed it from my hands and walked away. I appreciate that he honored the gift cards, but he was so incredibly rude about it. We were honestly very nice and weren’t going to make a huge deal out of it. Some people just don’t have the personality to be in management! We will not go back to that macaroni grill just bc of how poorly and rudely we were treated.
Atmosphere: 3
Food: 5
Service: 1
Bob bobby
spaggetty with marinara looked like something out of a can
Atmosphere: 4
Food: 2
Service: 2
Kevin Wayne
Used to be great. Now it's not.
Atmosphere: 4
Food: 3
Service: 2
Rosy Nunez
First time it tasted like I was at the Olive Garden...service was great!
Atmosphere: 4
Food: 3
Service: 4
Frank Pizzuto
When we arrived there were only a few people there we waited for about 45 mins before we got seated. And then another 45 minutes until we got our spaghetti. Food was average.
Atmosphere: 4
Food: 1
Service: 1
David Mapes
We thought we'd give it a try, but never again.
The girl on the front desk was kind, we felt bad for her.
Our server, Mia, quit before our food came out (over an hour later). It was completely cold.
We sent it back, about 15 mins later it came back Luke warm.
My wife's steak wasn't cooked.
The second serve who came out, Kim was understanding. My issue was the food not the service.
We won't be back.
Atmosphere: 3
Food: 1
Service: 3
Cristina Bautista
The food is so fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Henry Storer
It was not very busy, the service and the food were impeccable. I definitely recommend this place, especially if you're looking for a finer dining experience.
Kid-friendliness: The tables are covered in white paper and kids are provided with crayons so they may draw.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan, Truffle Mac and Cheese, Fettuccine
Roxy
Had a beautiful family dinner. Overall experience was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alfredo
Luis De La Torre
Can't give a solid review because we never got seated. Must have been about 40 people in the whole place and the 20 min wait was more lime 45 minutes. The hostes has a stick up her ass or something, it must have been because we were mexican.
Love Macaroni Grill, but this one's service was terrible. We left after 10 minutes of being ignored.
Lizard Queen
Where do I begin?? I used to love this place. We went for my husband's birthday, we had reservations, and when we got there, the place was rather empty but had a ton of people waiting to be seated. A lady eventually came to the front to check us in. She looked like a manager, and she was not friendly. When she heard we had reservations she seemed very annoyed and made us wait. When she did finally seat us she sorta waved us to follow and sped walked away. We followed and she sat us at one of the many empty booths. This booth was extremely uncomfortable, the seat was literally dented in significantly. The waitress was nice at least. We put in our order, my husband got a rare steak and requested a side of brusselsprouts instead of asparagus. It came out with asparagus instead so we asked the waitress politely about it and she said it does not come with brusselsprouts, we would have to pay extra. So we didn't bother. The steak was cold, so we kindly mentioned it to the waitress who took it back she kindly offered we could get it with brusselsprouts instead so we did, and she brought out a new one that looked like it was still completely raw inside, much more raw then the first one. My husband ate it anyway, but the food did not sit well, it made him very sick and he threw up the moment we got home. He got food poisoning from his meal. That paired with the horrible service, we will not be returning.
Atmosphere: 1
Food: 1
Service: 1
John Fuentes
It has been a while since I have eaten at Macaroni Grill. Bad experiences in the past.
We thought we would give it another try. Our server Sam was friendly and fast. We ordered drinks and an appetizer. We then ordered our meals and everything was Amazing! Our server checked on us and we were not disappointed at all. After today, my wife and I will be back.
Management: Kudos for the quality of food and great service. One concern, two types of glasses used for the Old Fashion drink. Consistency is important for your success.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Calamari
Mari
The drinks tasted like tap water, there was a curly hair in my cocktail and took forver to get it replaced :( very unhappy, did not enjoy the food or drinks, my family and I will not be returning
Atmosphere: 3
Food: 1
Service: 3
Monique Jenkins
Poor hostess worked the entire restaurant...over whelm I ng! Phone rang the entire time. She was grateful but everything was lacking...toilet over flowed bathroom flooded!
Food was good and waiter was very nice, but when I went to pay for $35 of the $75 bill with gift cards, the waiter said they don’t accept those gift cards anymore bc they were recently bought out by another company. But he very nicely said he would ask the manager to make an exception. The manager eventually came to our table and very rudely said “What do you need?” We politely explained the situation and pointed out that the gift cards were just purchased the week before and say they are accepted at Macaroni Grill. He just said extremely rudely “yeah, well, it’s not accepted anymore.” We nicely asked if he could please make an exception. He didn’t say anything, rolled his eyes, yanked the check and the gift cards out of my hand and left. He eventually came back and said he would honor it this time even though he didn’t have to and was doing me a huge favor and I still owed $40. I handed him cash and he grabbed it from my hands and walked away. I appreciate that he honored the gift cards, but he was so incredibly rude about it. We were honestly very nice and weren’t going to make a huge deal out of it. Some people just don’t have the personality to be in management! We will not go back to that macaroni grill just bc of how poorly and rudely we were treated.
Atmosphere: 3
Food: 5
Service: 1
spaggetty with marinara looked like something out of a can
Atmosphere: 4
Food: 2
Service: 2
Used to be great. Now it's not.
Atmosphere: 4
Food: 3
Service: 2
First time it tasted like I was at the Olive Garden...service was great!
Atmosphere: 4
Food: 3
Service: 4
When we arrived there were only a few people there we waited for about 45 mins before we got seated.
And then another 45 minutes until we got our spaghetti.
Food was average.
Atmosphere: 4
Food: 1
Service: 1
We thought we'd give it a try, but never again.
The girl on the front desk was kind, we felt bad for her.
Our server, Mia, quit before our food came out (over an hour later). It was completely cold.
We sent it back, about 15 mins later it came back Luke warm.
My wife's steak wasn't cooked.
The second serve who came out, Kim was understanding. My issue was the food not the service.
We won't be back.
Atmosphere: 3
Food: 1
Service: 3
The food is so fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
It was not very busy, the service and the food were impeccable. I definitely recommend this place, especially if you're looking for a finer dining experience.
Kid-friendliness: The tables are covered in white paper and kids are provided with crayons so they may draw.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Parmesan, Truffle Mac and Cheese, Fettuccine
Had a beautiful family dinner. Overall experience was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alfredo
Can't give a solid review because we never got seated. Must have been about 40 people in the whole place and the 20 min wait was more lime 45 minutes. The hostes has a stick up her ass or something, it must have been because we were mexican.
Restaurantji Recommends
Love Macaroni Grill, but this one's service was terrible. We left after 10 minutes of being ignored.
Where do I begin?? I used to love this place. We went for my husband's birthday, we had reservations, and when we got there, the place was rather empty but had a ton of people waiting to be seated. A lady eventually came to the front to check us in. She looked like a manager, and she was not friendly. When she heard we had reservations she seemed very annoyed and made us wait. When she did finally seat us she sorta waved us to follow and sped walked away. We followed and she sat us at one of the many empty booths. This booth was extremely uncomfortable, the seat was literally dented in significantly. The waitress was nice at least. We put in our order, my husband got a rare steak and requested a side of brusselsprouts instead of asparagus. It came out with asparagus instead so we asked the waitress politely about it and she said it does not come with brusselsprouts, we would have to pay extra. So we didn't bother. The steak was cold, so we kindly mentioned it to the waitress who took it back she kindly offered we could get it with brusselsprouts instead so we did, and she brought out a new one that looked like it was still completely raw inside, much more raw then the first one. My husband ate it anyway, but the food did not sit well, it made him very sick and he threw up the moment we got home. He got food poisoning from his meal. That paired with the horrible service, we will not be returning.
Atmosphere: 1
Food: 1
Service: 1
It has been a while since I have eaten at Macaroni Grill. Bad experiences in the past.
We thought we would give it another try.
Our server Sam was friendly and fast. We ordered drinks and an appetizer.
We then ordered our meals and everything was Amazing! Our server checked on us and we were not disappointed at all.
After today, my wife and I will be back.
Management: Kudos for the quality of food and great service. One concern, two types of glasses used for the Old Fashion drink. Consistency is important for your success.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Calamari
The drinks tasted like tap water, there was a curly hair in my cocktail and took forver to get it replaced :( very unhappy, did not enjoy the food or drinks, my family and I will not be returning
Atmosphere: 3
Food: 1
Service: 3
Poor hostess worked the entire restaurant...over whelm I ng! Phone rang the entire time. She was grateful but everything was lacking...toilet over flowed bathroom flooded!
Wheelchair accessibility: Two spots
Atmosphere: 4
Food: 3
Service: 5
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