Last year, I stopped coming to this Subway because the service and quality had really gone downhill. Ingredients were frequently missing, the staff seemed unmotivated, and some of the food honestly didn’t look fresh. It became hard to justify the price given the level of service, so I decided to take my business elsewhere.
Recently, I noticed there were new employees and decided to give this location another chance—and I’m so glad I did. What a complete 180° turnaround. It’s clear that a new manager is running things here, and the difference is night and day. Every visit, the vegetables and meats are fresh, fully stocked, and beautifully presented. The employees are friendly, welcoming, and genuinely seem to care about their work and the customers.
The new manager is professional, attentive, and always has a warm smile. This location gets a lot of business, and it truly needed strong leadership—she has absolutely delivered. This Subway is now exactly what it should be, and I’m happy to be a regular again. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Daniel Garcia
Roxy was super nice and did an amazing job with making our sandwiches. Thank you for your service.
Joy Singh
GREAT STAFF. THEY DO CHANGE OFTEN BUT GOOD PEOPLE!
Atmosphere: 5
Food: 5
Service: 5
Balance Statistic
Roxy was and is amazing definitely made the sandwich as I wanted it thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Duchateau
This place and it's employees are bottom of the barrel.
9/8/25 - submit online order at 4:12pm. App says it will be ready by 4:30pm. I arrive at 4:28pm, with one lady who walks in ahead of me. No one but the 2 of us customers in the store and the 1 female employee behind the counter.
The first thing I notice were the bugs flying around. I go find a table to sit at and notice its dirty. I look around and all other tables are dirty, the floor is dirty and trash is full. It is 4:30 and subway has not started preparing my order.
At 4:33pm, a male employee walks in and a few minutes later, the female employee notifies me that the male employee will start my order. The female employee, in the middle of helping the lady customer in front if me, takes her gloves off, presumably clocks out then leaves. The male employee finishes up the 5 sandwiches ordered 18 minutes after I had placed my online order. At this point, im swatting flies that persistently keep landing on me and wondering when the last time they cleaned this place.
He finally begins making my (1) footlong sandwich and (1) 6 inch sandwich at 4:42 pm. It takes him 10 minutes to finish these 2 sandwiches, which is just comical at this point. I drive home, (5 minute drive) and sit down to eat. Bread is hard and stale. No, my sandwich wasnt toasted, just stale and old. Seriously horrible experience, service and food. The store front is disgusting so I can imagine how the kitchen and prep areas look in the BOH. Ultimately, this place should be closed down. I dont want a gift card or a sorry, I want your store to go out of business so im hoping enough people will read this to make this a reality.
Atmosphere: 1
Food: 1
Service: 1
Umar Khan
This is the slowest subway I have ever been to. The employees work at snails pace and at most times there is a long line and 1 person working in peak hours
Atmosphere: 1
Food: 5
Service: 1
N McC
Lovely clean Subway! The girl working (with the flower tattoo) is awesome — super bubbly, greets with a big smile, and just has great energy all around. You can tell she works hard and actually cares. Food is fresh, service is fast, and the vibe makes the stop way better than your average sandwich run!
giyumie
The store was so clean and the food looked so fresh. Bread was so soft and fresh.
Atmosphere: 5
Food: 5
Service: 5
Austin Burleson
I’ve been trying to cancel my online order, but the app offers no way to do it the only option is to contact the store directly. I’ve been calling for over an hour with no answer. Extremely frustrating experience. There should be a better system in place if the store can’t even be reached.
Service: 1
Vanessa Perez
Don’t eat at this subway!! The ice smells like MOLD!! When I asked The staff, if the fountain was working, she said yes, a few days before she said no. So I was happy that it was working. Got my Pepsi And when I got home, I couldn’t figure out where that mold smell was coming from. When I finally figured it out, I was disgusted and called the health department. They went down the very next day and all of a sudden the lady said no it wasn’t working. The service there is terrible anyway, and the place needs to be shut down. Just go grab a sandwich at Vons!!
The place always seems to be full of customers. The girls in the back must be doing something right. The sandwich was put together nicely. Tuna for the Win👊🏻
Shi Mark
bad service！young girl。
Patrick Strong
What happened? Awful !!! New employees with gen z attitude, half the veggie bins empty, bad new... maybe new ownership??? I'm dine there!!!
Heylianne Macias
When hiring someone first thing is to make sure the person is a people’s person and have great customer service regardless of any personal situations. This young lady had a long face as I walked in however I still proceeded with my order she just seemed bothered the entire time, I had the simplest order and yet she still had a face.
Kevin Kostolansky
The owner of this subway should be held accountable to CA laws. Having one person scheduled does not account for lunch or required breaks. Five people in line and numerous app orders. The employee is so overwhelmed with frustration and stress on a minimal pay scale. I know many have experienced the same. The more we complain to California employment agency the more likely the owner will be fined for breaking CA employment laws.
Last year, I stopped coming to this Subway because the service and quality had really gone downhill. Ingredients were frequently missing, the staff seemed unmotivated, and some of the food honestly didn’t look fresh. It became hard to justify the price given the level of service, so I decided to take my business elsewhere.
Recently, I noticed there were new employees and decided to give this location another chance—and I’m so glad I did. What a complete 180° turnaround. It’s clear that a new manager is running things here, and the difference is night and day. Every visit, the vegetables and meats are fresh, fully stocked, and beautifully presented. The employees are friendly, welcoming, and genuinely seem to care about their work and the customers.
The new manager is professional, attentive, and always has a warm smile. This location gets a lot of business, and it truly needed strong leadership—she has absolutely delivered. This Subway is now exactly what it should be, and I’m happy to be a regular again. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Roxy was super nice and did an amazing job with making our sandwiches. Thank you for your service.
GREAT STAFF. THEY DO CHANGE OFTEN BUT GOOD PEOPLE!
Atmosphere: 5
Food: 5
Service: 5
Roxy was and is amazing definitely made the sandwich as I wanted it thank you so much.
Atmosphere: 5
Food: 5
Service: 5
This place and it's employees are bottom of the barrel.
9/8/25 - submit online order at 4:12pm. App says it will be ready by 4:30pm.
I arrive at 4:28pm, with one lady who walks in ahead of me. No one but the 2 of us customers in the store and the 1 female employee behind the counter.
The first thing I notice were the bugs flying around. I go find a table to sit at and notice its dirty. I look around and all other tables are dirty, the floor is dirty and trash is full. It is 4:30 and subway has not started preparing my order.
At 4:33pm, a male employee walks in and a few minutes later, the female employee notifies me that the male employee will start my order. The female employee, in the middle of helping the lady customer in front if me, takes her gloves off, presumably clocks out then leaves. The male employee finishes up the 5 sandwiches ordered 18 minutes after I had placed my online order. At this point, im swatting flies that persistently keep landing on me and wondering when the last time they cleaned this place.
He finally begins making my (1) footlong sandwich and (1) 6 inch sandwich at 4:42 pm.
It takes him 10 minutes to finish these 2 sandwiches, which is just comical at this point.
I drive home, (5 minute drive) and sit down to eat. Bread is hard and stale. No, my sandwich wasnt toasted, just stale and old.
Seriously horrible experience, service and food. The store front is disgusting so I can imagine how the kitchen and prep areas look in the BOH. Ultimately, this place should be closed down.
I dont want a gift card or a sorry, I want your store to go out of business so im hoping enough people will read this to make this a reality.
Atmosphere: 1
Food: 1
Service: 1
This is the slowest subway I have ever been to. The employees work at snails pace and at most times there is a long line and 1 person working in peak hours
Atmosphere: 1
Food: 5
Service: 1
Lovely clean Subway! The girl working (with the flower tattoo) is awesome — super bubbly, greets with a big smile, and just has great energy all around. You can tell she works hard and actually cares. Food is fresh, service is fast, and the vibe makes the stop way better than your average sandwich run!
The store was so clean and the food looked so fresh. Bread was so soft and fresh.
Atmosphere: 5
Food: 5
Service: 5
I’ve been trying to cancel my online order, but the app offers no way to do it the only option is to contact the store directly. I’ve been calling for over an hour with no answer. Extremely frustrating experience. There should be a better system in place if the store can’t even be reached.
Service: 1
Don’t eat at this subway!! The ice smells like MOLD!! When I asked The staff, if the fountain was working, she said yes, a few days before she said no. So I was happy that it was working. Got my Pepsi And when I got home, I couldn’t figure out where that mold smell was coming from. When I finally figured it out, I was disgusted and called the health department. They went down the very next day and all of a sudden the lady said no it wasn’t working. The service there is terrible anyway, and the place needs to be shut down. Just go grab a sandwich at Vons!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The place always seems to be full of customers. The girls in the back must be doing something right. The sandwich was put together nicely. Tuna for the Win👊🏻
bad service！young girl。
What happened? Awful !!! New employees with gen z attitude, half the veggie bins empty, bad new... maybe new ownership??? I'm dine there!!!
When hiring someone first thing is to make sure the person is a people’s person and have great customer service regardless of any personal situations. This young lady had a long face as I walked in however I still proceeded with my order she just seemed bothered the entire time, I had the simplest order and yet she still had a face.
The owner of this subway should be held accountable to CA laws. Having one person scheduled does not account for lunch or required breaks. Five people in line and numerous app orders. The employee is so overwhelmed with frustration and stress on a minimal pay scale. I know many have experienced the same. The more we complain to California employment agency the more likely the owner will be fined for breaking CA employment laws.
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