I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Ivan Flores
la comida 10/10 te atienden muy bien
Zack Jones
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment.
New store Billings,MT
Elijah Tighe
Dulce, was very nice and helped me with a smile. She greeted me as soon as I walked in and the whole time I was in the restaurant she had a smile on her face while helping the other customers as well. I’m glad she works in this establishment because I’m a normal customer.
Atmosphere: 5
Food: 5
Service: 5
Eduardo Cortez
Really good service , specially from Dulce she was really nice and really good costumer service .
Atmosphere: 5
Food: 5
Service: 5
Naomi Wallen
Terrible service they had some Mexican lady who drew her eyebrows barely had any eyebrows was very rude and was trying to up the price for $30 when I got a $18 meal I don't know if she was trying to keep extra money or what not but I'll never go here again terrible customer service
naser abassi
Zero rate i can give this store. One employee is working . I had wait 45 minutes for small order . Very bad employee and dirty store . I don't recommend ever.
Atmosphere: 1
Food: 1
Service: 1
Cassandra Marie Elsasser
We got Wing-stop and there was hair in my fries.!!! Never again !!
Wait 2 hours to get food, ended up canceling and going to McDonalds! Dont recommend if you want eat in a timely manner!
Alfonso Mora
Great place to eat chicken…… and the service here is the best and great job to the nice lady Armida don’t know if she’s new but awesome service I only come here to this location for Chicken and the great service😜
Atmosphere: 5
Food: 5
Service: 5
Ricardo Hidalgo
Helpful/ Nice Crew and always get my wings done correctly.
Atmosphere: 5
Food: 5
Service: 5
Fanessa Williams
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being.
This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it?
I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food.
DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt.
Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me.
You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice.
I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word.
I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
la comida 10/10 te atienden muy bien
Ordered large order 3 days ahead of time for a party, went to pick up and running 2+ hrs behind. Total disappointment. New store Billings,MT
Dulce, was very nice and helped me with a smile. She greeted me as soon as I walked in and the whole time I was in the restaurant she had a smile on her face while helping the other customers as well. I’m glad she works in this establishment because I’m a normal customer.
Atmosphere: 5
Food: 5
Service: 5
Really good service , specially from Dulce she was really nice and really good costumer service .
Atmosphere: 5
Food: 5
Service: 5
Terrible service they had some Mexican lady who drew her eyebrows barely had any eyebrows was very rude and was trying to up the price for $30 when I got a $18 meal I don't know if she was trying to keep extra money or what not but I'll never go here again terrible customer service
Zero rate i can give this store. One employee is working . I had wait 45 minutes for small order . Very bad employee and dirty store
. I don't recommend ever.
Atmosphere: 1
Food: 1
Service: 1
We got Wing-stop and there was hair in my fries.!!! Never again !!
Restaurantji Recommends
Great customer service and great ambience
Atmosphere: 5
Food: 5
Service: 5
Wait 2 hours to get food, ended up canceling and going to McDonalds! Dont recommend if you want eat in a timely manner!
Great place to eat chicken…… and the service here is the best and great job to the nice lady Armida don’t know if she’s new but awesome service I only come here to this location for Chicken and the great service😜
Atmosphere: 5
Food: 5
Service: 5
Helpful/ Nice Crew and always get my wings done correctly.
Atmosphere: 5
Food: 5
Service: 5
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
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