We were eager to try this place as we were in the mood for some Korean fried chicken and we had some bad experiences with our local BB.q Chicken. However, this was probably the worst Korean fried chicken that we've ever had. The batter felt like it was 2 inches thick all the way around. When you got to the center, there was barely any meat. The sauce was actually pretty good, but it didn't even cover the entire wing and looked like it was lazily squirted onto them. When we asked if we could get a side of the sauce to compensate for this, they advised that we were going to be charged for the sauce. We then declined since our bill was already at $70. Service was fine. The waiter seemed friendly and was initially attentive, but as time went on, I feel that he could tell that we did not like the food and he stopped coming to our table. The place was clean and there was a lot of space, but the lack in quality of the food is the reason for this rating. We do not recommend this place for Korean fried chicken.
Atmosphere: 2
Food: 1
Service: 3
Nancy Gutierrez
My husband found this place thinking it would be good as the reviews here on google were better than Yelp. Unfortunately, we were so excited to have Korean fried chicken we ordered the XL of wings because we’re anticipating to have the leftovers in the air fryer tomorrow (spoiler alert we will not be having the leftovers). As soon as I took the first bite I knew we had messed up. The wings were all batter and extremely “crunchy” to the point it hurt the roof of my mouth. I was only able to eat 3 wings without the batter. My husband was forcing himself to eat the wings, but there was barely anything to eat since it was all batter and barely any meat. I’m extremely disappointed with the food definitely a waste of our money. Please make sure to read the reviews on multiple sources before coming here.
Atmosphere: 1
Food: 1
Service: 2
Ian Patrick
Not sure what happened this night, but the wings were nearly inedible. SUPER heavy on the batter, which was also soggy, and it looked like a half-hearted attempt to sauce them. I actually ended up taking the skins off all the wings at home, and then using Franks Red Hot Wing Sauce to make my own ad-hoc wings out of what they gave me. If I have to do this much work to make them enjoyable, that's definitely a 1-star performance from Bonchon.
Atmosphere: 1
Food: 1
Service: 1
Michael Costello
Worst experience ordering delivery ever! I ordered online for delivery from the bonchon website directly, apparently they use doordash as the delivery service method. The driver called and said he was unable to deliver my food due to an incorrect address, I followed up and made sure i had entered the address correctly in whi h i did and he refused to drop off the order or even cancel the order… he then said I would have to call bonchon directly for my refund / to cancel
So then i called bonchon to correct the issue and cancel/refund me for my $67 dollar order of food, Charlie was working on site that night on 12/20/24 at the costa Mesa location, he said he would have to ask the manager if he could refund my order, they then stated they were not going to refund me or cancel the order at all
The delivery driver ended up pushing the order through as delivered in person which was completely false, he just stole my food… I tried to call doordash to report the driver for stealing my food, also tried to have DoorDash cancel the order and refund me, they also stated they were unable to assist me in the refund since i had ordered directly through bonchons website, they said i would have to contact the restaurant
The restaurant refused to refund me at all!
Basically robbed of $67 from DoorDash and bonchon
Atmosphere: 1
Food: 1
Service: 1
Soni
Ordered a vegetarian Japchae to go and they packed up one with beef. This is after repeated request to add no meat to it and make it vegetarian. Horrible! I will never eat from here again.
Atmosphere: 1
Food: 1
Service: 1
Caroline M
Finally tried this place. I don't understand how this place is in business. Everything about this place was below average or just terrible. I can imagine if the food was really good, but it was flat out horrible. Biggest waste of money anyone can spend. We asked for mild, but didn't get it. Server said nothing when we told them we asked for mild - she just said OK and walked off. Price was ridiculous for the trash we were served. No one else in the restaurant and we were barely paid attention to. Probably owned by a rich kid or a front. This place is complete amateur hour.
Atmosphere: 1
Food: 1
Service: 1
Caroline Murdock
Finally tried this place. I don't understand how this place is in business. Everything about this place was below average or just terrible. I can imagine if the food was really good, but it was flat out horrible. Biggest waste of money anyone can spend. We asked for mild, but didn't get it. Server said nothing when we told them we asked for mild - she just said OK and walked off. Price was ridiculous for the trash we were served. No one else in the restaurant and we were barely paid attention to. Probably owned by a rich kid or a front. This place is complete amateur hour.
Atmosphere: 1
Food: 1
Service: 1
Carole Frankel
I can’t say enough bad about this restaurant…from the empty restaurant when you walk in, to their inaccurate web site ordering, to receiving the wrong order, and finally to the total disregard of the manager who would never return 4 calls and the corporate who would never answer 4 emails. Don’t be fooled when they say they care! What a shame…I used to like the chicken.
This is in response to your response to my original review. You have got to be kidding! I have emailed that website four times and not gotten a response. In addition, you have not done anything to help me in the six days since you told me, you would be looking into it. Your total disregard is really upsetting.
Atmosphere: 1
Food: 2
Service: 1
griffin lasher
Wouldn't eat here in a million years. I Completed a job for this location. The removal and disposal of a broken freezer. The manager, who apparently operates multiple locations, NEVER paid for the service. At the time he stated that he was in a meeting and would pay within an hour. Due to having other jobs on the schedule and trusting that he is a man of his word we agreed and moved on with the route. Only to later be ignored and blocked. Really goes to show the quality and integrity of this chain. Especially since this is who they have as their leadership. Makes you think what other shady practices they are complacent with and corners they are cutting.
The worst ttoekokki I've ever had. Overpriced and terrible. Not sure why it's on the menu. Makes sense. From what I've heard, the owner never comes in and doesn't care about this location. Must be some kind of tax write off.
Atmosphere: 3
Food: 1
Service: 3
Abel The Apple
I had the absolute pleasure of being served by Charlie, this is the best man I have ever seen in such a work establishment, he made sure my drink was filled every second, and boy let me just say compliments to the chef! Here's to BonChon and their amazing service, thank you guys!!! And God bless Charlie!!!
Service: 5
Crystal Jamriang
Ordered take out 20 mins before i got to the restaurant and once I got here.. there were no workers outside in until 8 mins later. Someone came and asked for my ordered and then I had to wait 25 mins more for my order. What’s the point of ordering ahead for take out? Worst experience ever!
Service: 1
katherine kim
Cater wings for my company every month and this is our go to spot. Even delivered wings stay Crispy we love it and def will be coming back. First time we ordered the spicy was not spicy at all and 2nd time we requested to make sure it’s spicy and def the 2nd time around that spicy ness was there
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Medium Soy Garlic Wings, Spicy Wings, Chicken Wings
Liz Sigala
Got their soy garlic wings and paid extra for the seasoned fries. Wings were very disappointing. They didn’t have much chicken in them, were dry, and didn’t have a nice exterior. BB.Q chicken has way better wings that are juicy and crispy. The fries also were extremely unimpressive. Tasted like they were frozen fries that you can heat up at home. Overall the food was not good maybe that’s why it was empty but the atmosphere was nice and clean at least.
Very bad, very dry
Atmosphere: 1
Food: 1
Service: 1
We were eager to try this place as we were in the mood for some Korean fried chicken and we had some bad experiences with our local BB.q Chicken. However, this was probably the worst Korean fried chicken that we've ever had. The batter felt like it was 2 inches thick all the way around. When you got to the center, there was barely any meat.
The sauce was actually pretty good, but it didn't even cover the entire wing and looked like it was lazily squirted onto them. When we asked if we could get a side of the sauce to compensate for this, they advised that we were going to be charged for the sauce. We then declined since our bill was already at $70.
Service was fine. The waiter seemed friendly and was initially attentive, but as time went on, I feel that he could tell that we did not like the food and he stopped coming to our table.
The place was clean and there was a lot of space, but the lack in quality of the food is the reason for this rating. We do not recommend this place for Korean fried chicken.
Atmosphere: 2
Food: 1
Service: 3
My husband found this place thinking it would be good as the reviews here on google were better than Yelp. Unfortunately, we were so excited to have Korean fried chicken we ordered the XL of wings because we’re anticipating to have the leftovers in the air fryer tomorrow (spoiler alert we will not be having the leftovers). As soon as I took the first bite I knew we had messed up. The wings were all batter and extremely “crunchy” to the point it hurt the roof of my mouth. I was only able to eat 3 wings without the batter. My husband was forcing himself to eat the wings, but there was barely anything to eat since it was all batter and barely any meat. I’m extremely disappointed with the food definitely a waste of our money. Please make sure to read the reviews on multiple sources before coming here.
Atmosphere: 1
Food: 1
Service: 2
Not sure what happened this night, but the wings were nearly inedible. SUPER heavy on the batter, which was also soggy, and it looked like a half-hearted attempt to sauce them. I actually ended up taking the skins off all the wings at home, and then using Franks Red Hot Wing Sauce to make my own ad-hoc wings out of what they gave me. If I have to do this much work to make them enjoyable, that's definitely a 1-star performance from Bonchon.
Atmosphere: 1
Food: 1
Service: 1
Worst experience ordering delivery ever!
I ordered online for delivery from the bonchon website directly, apparently they use doordash as the delivery service method. The driver called and said he was unable to deliver my food due to an incorrect address, I followed up and made sure i had entered the address correctly in whi h i did and he refused to drop off the order or even cancel the order… he then said I would have to call bonchon directly for my refund / to cancel
So then i called bonchon to correct the issue and cancel/refund me for my $67 dollar order of food, Charlie was working on site that night on 12/20/24 at the costa Mesa location, he said he would have to ask the manager if he could refund my order, they then stated they were not going to refund me or cancel the order at all
The delivery driver ended up pushing the order through as delivered in person which was completely false, he just stole my food… I tried to call doordash to report the driver for stealing my food, also tried to have DoorDash cancel the order and refund me, they also stated they were unable to assist me in the refund since i had ordered directly through bonchons website, they said i would have to contact the restaurant
The restaurant refused to refund me at all!
Basically robbed of $67 from DoorDash and bonchon
Atmosphere: 1
Food: 1
Service: 1
Ordered a vegetarian Japchae to go and they packed up one with beef. This is after repeated request to add no meat to it and make it vegetarian. Horrible! I will never eat from here again.
Atmosphere: 1
Food: 1
Service: 1
Finally tried this place. I don't understand how this place is in business. Everything about this place was below average or just terrible. I can imagine if the food was really good, but it was flat out horrible. Biggest waste of money anyone can spend. We asked for mild, but didn't get it. Server said nothing when we told them we asked for mild - she just said OK and walked off. Price was ridiculous for the trash we were served. No one else in the restaurant and we were barely paid attention to. Probably owned by a rich kid or a front. This place is complete amateur hour.
Atmosphere: 1
Food: 1
Service: 1
Finally tried this place. I don't understand how this place is in business. Everything about this place was below average or just terrible. I can imagine if the food was really good, but it was flat out horrible. Biggest waste of money anyone can spend. We asked for mild, but didn't get it. Server said nothing when we told them we asked for mild - she just said OK and walked off. Price was ridiculous for the trash we were served. No one else in the restaurant and we were barely paid attention to. Probably owned by a rich kid or a front. This place is complete amateur hour.
Atmosphere: 1
Food: 1
Service: 1
I can’t say enough bad about this restaurant…from the empty restaurant when you walk in, to their inaccurate web site ordering, to receiving the wrong order, and finally to the total disregard of the manager who would never return 4 calls and the corporate who would never answer 4 emails. Don’t be fooled when they say they care! What a shame…I used to like the chicken.
This is in response to your response to my original review. You have got to be kidding! I have emailed that website four times and not gotten a response. In addition, you have not done anything to help me in the six days since you told me, you would be looking into it. Your total disregard is really upsetting.
Atmosphere: 1
Food: 2
Service: 1
Wouldn't eat here in a million years. I Completed a job for this location. The removal and disposal of a broken freezer. The manager, who apparently operates multiple locations, NEVER paid for the service. At the time he stated that he was in a meeting and would pay within an hour. Due to having other jobs on the schedule and trusting that he is a man of his word we agreed and moved on with the route. Only to later be ignored and blocked. Really goes to show the quality and integrity of this chain. Especially since this is who they have as their leadership. Makes you think what other shady practices they are complacent with and corners they are cutting.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worst ttoekokki I've ever had. Overpriced and terrible. Not sure why it's on the menu. Makes sense. From what I've heard, the owner never comes in and doesn't care about this location. Must be some kind of tax write off.
Atmosphere: 3
Food: 1
Service: 3
I had the absolute pleasure of being served by Charlie, this is the best man I have ever seen in such a work establishment, he made sure my drink was filled every second, and boy let me just say compliments to the chef! Here's to BonChon and their amazing service, thank you guys!!! And God bless Charlie!!!
Service: 5
Ordered take out 20 mins before i got to the restaurant and once I got here.. there were no workers outside in until 8 mins later. Someone came and asked for my ordered and then I had to wait 25 mins more for my order. What’s the point of ordering ahead for take out? Worst experience ever!
Service: 1
Cater wings for my company every month and this is our go to spot. Even delivered wings stay Crispy we love it and def will be coming back. First time we ordered the spicy was not spicy at all and 2nd time we requested to make sure it’s spicy and def the 2nd time around that spicy ness was there
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Medium Soy Garlic Wings, Spicy Wings, Chicken Wings
Got their soy garlic wings and paid extra for the seasoned fries. Wings were very disappointing. They didn’t have much chicken in them, were dry, and didn’t have a nice exterior. BB.Q chicken has way better wings that are juicy and crispy. The fries also were extremely unimpressive. Tasted like they were frozen fries that you can heat up at home. Overall the food was not good maybe that’s why it was empty but the atmosphere was nice and clean at least.
Atmosphere: 4
Food: 2
Service: 3
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