Chipotle Mexican Grill
468 E 17th St, Costa Mesa
(949) 688-2868
Recent Reviews
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If I could score it less than this… I would. The red head heavier set gentlemen in there can’t wrap a burrito to save his life. To compensate for this he gives you tiny portions to make it easier. I witnessed him trying to wrap a larger burrito before my order and it took him a few minutes and multiple tortillas and it still wasn’t wrapped properly similarly to mine even despite the smaller portions on mine. His customer service was non existent. On top of all this he loaded up my girlfriend’s order with much larger portions which I really don’t think was a coincidence.
Atmosphere: 3
Food: 2
Service: 1
Always get the runs. My stomach ends up hurting like I’ve been food poisoned.
Atmosphere: 4
Food: 1
Service: 4
I had an excellent experience thanks to Janieya. From the moment I walked in, she was warm, professional, and incredibly efficient. She guided me through the menu with thoughtful suggestions, checked on spice level and dietary preferences, and double-checked each item so the order was perfect. Even with
a long line, she stayed calm, kept the line moving, and maintained a spotless station. The food was fresh and well-portioned, but what really stood out was her genuine hospitality—she turned a quick meal into a bright spot in my day. Management is lucky to have her, and I’ll definitely be back because of the service she provides.
Atmosphere: 5
Food: 5
Service: 5
This chipotle served me a bowl with a screw in it, then when I went back to request a refund the manager was very unapologetic and made a comment that implied I was lying about it. We asked for a refund for both bowls and she only gave us a refund for the one bowl. Definitely a choking hazard and should’ve have been taken more seriously.
Food: 1
Service: 1
I been to abt 6 different Chipotle Restaurants & they are consistently delicious offering tasy & healthy meals.
Atmosphere: 4
Food: 5
Service: 5
gonna hit everytime
I walk into this Chipotle 3–4 times a week. Same order. Extra chicken. Six to eight scoops. I’m polite, I wait my turn, I even offer them time to cook a fresh batch. But they don’t. They refuse and scrape the bottom of the pan like it’s the last meal on Earth.
And then she shows up. The manager. The Chicken Skimper. The Portion Police. She pulls out a tiny plastic cup — 2.7 ounces, when I’m paying for four. Do the maths. Six to eight scoops. Week after week. That’s not “extra.” That’s daylight robbery.
She knows it’s wrong. But looks me dead in the eye and says: “That’s the best we can do.” With a fake grin. No apology. No solution. Just attitude. The staff follow her lead — no hello, no smile, just bad vibes and smaller portions.
I love Chipotle. But this location is depressing. This isn’t a restaurant. It’s a racket. The Chicken Cartel. And I’m the poor bastard they’ve singled out.
Atmosphere: 1
Food: 1
Service: 1
Just love chipotle
Atmosphere: 5
Food: 5
Service: 5
I come at least once a week to this location. The steak was not ready i waited. When it did bone the server gave me a tiny size portion from the back. When I asked her for a little more the manager charged my $6 for about 5 extra penal squares of steak. Was not told it was a double portion - which is was not the manager is arguing with me that it was. It was not even in the serving dishes. The manager did not even tell me that they were double charging me. As I frequent this store every eeek for my daughter I know the prices. The manager holding up a 7 person line instead of helping still telling me I got a double portion and it is an extra $6 that I was not informed. Finally they decided to make it over Such a waste of time energy good will. She should not be a manager
Atmosphere: 4
Food: 5
Service: 1
Ordered a bowl with rice, beans, steak, lettuce, fajita veggies, cheese and salsa. Only got rice, beans and cheese. I’ve never been so disappointed I was so excited for my food just to get screwed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Been eating Chipotle for 10+ years now. Always have enjoyed the food. Throughout the years my order has changed slightly. I have gotten burritos, chips, salsa, guacamole, tacos and much more.
I took a few years off from Chipotle and didn’t have it much, but now I am back! I enjoy the Chipotle Honey Chicken and cheese tacos with chips and guacamole currently. Solid 4.2/5
Atmosphere: 3
Food: 4
Service: 4
They were talking about us in Spanish in a rude way. The chips were stale two times in a row. When we asked for fresh chips they lied and said they made them that morning.
Atmosphere: 1
Food: 1
Service: 1
It's like anywhere it's Chipotle what do you expect you're going to wear it in your pants but the staff is really friendly and helpful
Atmosphere: 1
Food: 1
Service: 5
I ask for chicken bowl u guys only serve me rice and beans I keep looking for the chicken and nothing this is not cheap im so disappointed of u chipotle🥺🥺🥺🥺
Food: 1
Horrible amount of food, my plate was half filled. i’m very disappointed as someone who is a frequent guest at chipotle. Please do better.
Atmosphere: 1
Food: 1
Service: 2
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