Nespresso Boutique Bloomingdale's Costa Mesa

One staff member was very unfriendly and unprofessional. While I was choosing flavors, she kept tapping the table to rush me. I still ended up purchasing 10 sleeves, but I hope the staff can be a little more patient with customers

Food: 5

Service: 1

I would not recommend this location at all due to its poor customer service and lack of organization or direction. It seems like no one wants to help you but they are quick to point out what you’re doing wrong. If you can go to the Newport Fashion Island store, I would highly recommend that.

I went to drop off my used pods and to repurchase. I usually go to the fashion island store but had errands to run at south coast plaza so thought it would be easier to do my errand at this location. Upon arrival, I go wait in line to check in with the worker with the iPad. The layout of this store is unique and doesn’t have the best flow so I figured this is the best place to start. She pauses the customer she is currently helping to tell me to go drop off my pods at a different area by the coffee bar. When I go over there, two workers are chatting and only say to have a good day after I drop off the pods. I mention that I’m looking to repurchase and they then tell me to go back over to the check in person so I have to get in line again.

After I check in, the worker lets me know that I can try a sample. I go over to the sample bar and start to make myself a drink. A worker then comes over to me telling me that I’m contaminating the bar by making a sample and that she needs to be making it despite a worker not being over there and the other worker telling me to help myself. The worker that said I was contaminating the sample bar then explains that theirs is not self service like other locations but she ends up making me a sample. I explain my frustration to this worker at the moment that I feel as though I’m being bounced around without a lot of direction from the workers.

I wait a couple minutes and I’m helped by another worker to purchase. She interrupts my service to assist another customer who was lost with the program as well. I will say this experience made me never want to come to this location again. So much so, I was sold on doing a reoccurring delivery of my pod purchase so I don’t have to experience this frustration again.

Atmosphere: 1

Food: 3

Service: 1

Utterly disgusting customer service from the sales staff.

Atmosphere: 2

Service: 1

As other people mentioned here, pretty bad customer service. I wanted check out the limited and new flavor in person, I walked up to the shelves and immediately someone stopped me ask me if I buy any coffees. I told him I just wanna take a look. He told me we have a menu, or if I wanna buy coffee, I have to stay in line. Since when I can’t even take a look at the product in person???
the menu only have the basic option not the seasonal or limited flavor.
The service person act super stuck up and no nice!

Atmosphere: 1

Service: 1

Wildly in inefficient. Staff talk about how there back hurts because they were gaming and there pet cat could not cuddle with them vs helping us out. Along lady with tatoo on right wrist should not be the front end. Rest of staff is also energetic

Atmosphere: 3

Food: 2

Service: 1

Don’t bother - just buy it online.

Atmosphere: 1

Food: 1

Service: 1

Very negative customer experience, we were looking to stock up on pods and were made to wait behind additional customers as they arrived. We were told the machines which were plugged in and had pods next to them were “not for use.” After 5 minutes of waiting and snarky comments we left to buy our pods at another location.

Terrible product. Product immediately stopped working. Moreover, coffee was mediocre at best - and uses artificial flavorings. Returned.

Food: 1

Service: 2

Called to order a new water tank. They're cheaply made and mine broke the lady made me jump through hoops to try and order on ask for a number one the bottom of the machine, all the numbers are longer. Then the one she's asking for that does not appear on the damn machine. Told her forget it. The machine isn't made well and for coffee the cup sizes are small so it costs about the same as buying a cup at a store going back to grinding beans better value

Service: 1

Certain staff members are rude and pushy.
Came in on a week day to stock up my Pods and there were about 2 customers ordering. I get the same flavors and wanted to try something new, so I looked at the menu where the coffee sample table is. I was approached by a worker who offered me a sample. I politely decided and stated I was reviewing the menu to order and his face snapped. I could tell he was annoyed, which made me feel bad as a customer. He told me he would place my name on their queue to call me to the desk and order. Almost 3 seconds later, the lady at the register called me over and I felt pressured to order and get out. Normally, I'm very quick about ordering for the convenience of other customers. However, considering nobody was there, I just wanted to take my time for once to select some pods. I felt like a nuisance instead.

I had a terrible experience at this location today. One of the employees, David., who wears glasses, was extremely rude. He ignored both me and another customer for 15 minutes and showed a poor attitude when we asked for help for the second and third time. I’ve been a loyal customer here for years, but after this experience, I won’t be returning.

Atmosphere: 1

Food: 1

Service: 1

Very unique experience. The entrance is inside the mall on the first floor of the Bloomingdale’s. It’s not on any of the signage in the mall. The hot bar was great and got a delicious double Dulce espresso fairly quickly. However the purchasing process is unique since they take your name and I assume an identifier about you for the clerk to pick you out of a crowd when they are ready to serve you and help pick out pods. I was in a group of two and only gave them one name, assuming I would’ve been able to complete my purchase and my friends but wasn’t able to and they had to re que in the line which was odd.

Atmosphere: 3

Food: 5

Service: 3

Serious discrimination. I don't understand why Nespresso would hire such lazy employees. There is no reception. I don't know what they are doing with their iPads. They are very enthusiastic towards white people, but very contemptuous and disgusted towards Asians. I will report this discrimination behavior of Nespresso to the relevant government departments and the supervisor of South Coast Plaza. The employees are simply embarrassing the brand! I will remember your name next time. Nespresso should manage the employees in the physical stores better. People without good quality should not be hired! You can buy products online, don't go to the physical store! ! ! Highly not recommended! !

Atmosphere: 1

Food: 1

Service: 1

I had a really disappointing experience at the Nespresso store in Costa Mesa. I walked in and was completely ignored for over five minutes—no greeting, no acknowledgment, nothing. Meanwhile, a white-looking customer who walked in after me was immediately offered assistance. It felt like I was being deliberately overlooked, and the experience left me feeling unwelcome and disrespected.

I expect better from a brand like Nespresso. Every customer should be treated with the same level of courtesy and respect, regardless of their background. This store needs to do better in training its staff on inclusivity and basic customer service.

Atmosphere: 5

Food: 5

Service: 1

Waited over here for over 20 minutes and seems that no one of the workers really care there was no one in line. I was asking over and over where should I wait and what should I do when no one was answering I’m not going to buy coffee over here again.

Atmosphere: 1

Food: 1

Service: 1