Nespresso Boutique Costa Mesa

Terrible product. Product immediately stopped working. Moreover, coffee was mediocre at best - and uses artificial flavorings. Returned.

Food: 1

Service: 2

Called to order a new water tank. They're cheaply made and mine broke the lady made me jump through hoops to try and order on ask for a number one the bottom of the machine, all the numbers are longer. Then the one she's asking for that does not appear on the damn machine. Told her forget it. The machine isn't made well and for coffee the cup sizes are small so it costs about the same as buying a cup at a store going back to grinding beans better value

Service: 1

Certain staff members are rude and pushy.
Came in on a week day to stock up my Pods and there were about 2 customers ordering. I get the same flavors and wanted to try something new, so I looked at the menu where the coffee sample table is. I was approached by a worker who offered me a sample. I politely decided and stated I was reviewing the menu to order and his face snapped. I could tell he was annoyed, which made me feel bad as a customer. He told me he would place my name on their queue to call me to the desk and order. Almost 3 seconds later, the lady at the register called me over and I felt pressured to order and get out. Normally, I'm very quick about ordering for the convenience of other customers. However, considering nobody was there, I just wanted to take my time for once to select some pods. I felt like a nuisance instead.

I had a terrible experience at this location today. One of the employees, David., who wears glasses, was extremely rude. He ignored both me and another customer for 15 minutes and showed a poor attitude when we asked for help for the second and third time. I’ve been a loyal customer here for years, but after this experience, I won’t be returning.

Atmosphere: 1

Food: 1

Service: 1

Very unique experience. The entrance is inside the mall on the first floor of the Bloomingdale’s. It’s not on any of the signage in the mall. The hot bar was great and got a delicious double Dulce espresso fairly quickly. However the purchasing process is unique since they take your name and I assume an identifier about you for the clerk to pick you out of a crowd when they are ready to serve you and help pick out pods. I was in a group of two and only gave them one name, assuming I would’ve been able to complete my purchase and my friends but wasn’t able to and they had to re que in the line which was odd.

Atmosphere: 3

Food: 5

Service: 3

Serious discrimination. I don't understand why Nespresso would hire such lazy employees. There is no reception. I don't know what they are doing with their iPads. They are very enthusiastic towards white people, but very contemptuous and disgusted towards Asians. I will report this discrimination behavior of Nespresso to the relevant government departments and the supervisor of South Coast Plaza. The employees are simply embarrassing the brand! I will remember your name next time. Nespresso should manage the employees in the physical stores better. People without good quality should not be hired! You can buy products online, don't go to the physical store! ! ! Highly not recommended! !

Atmosphere: 1

Food: 1

Service: 1

I had a really disappointing experience at the Nespresso store in Costa Mesa. I walked in and was completely ignored for over five minutes—no greeting, no acknowledgment, nothing. Meanwhile, a white-looking customer who walked in after me was immediately offered assistance. It felt like I was being deliberately overlooked, and the experience left me feeling unwelcome and disrespected.

I expect better from a brand like Nespresso. Every customer should be treated with the same level of courtesy and respect, regardless of their background. This store needs to do better in training its staff on inclusivity and basic customer service.

Atmosphere: 5

Food: 5

Service: 1

Waited over here for over 20 minutes and seems that no one of the workers really care there was no one in line. I was asking over and over where should I wait and what should I do when no one was answering I’m not going to buy coffee over here again.

Atmosphere: 1

Food: 1

Service: 1

Omg what a selection of pods! Staff was friendly and I sampled the oatly. Such a beautiful boutique!

Atmosphere: 5

Service: 5

Sleepy staff that don’t want to sign into their payment terminal. I waited longer for them to “see us” and help us with a purchase than I’ve ever had to wait for someone to MAKE me a coffee… and this place was just selling pods!

The employees are utterly rude here, especially the lady who was working up front yesterday. Had me look at the pamphlet to review the flavors rather than having me come in and learn about them. Ended up asking about a few flavors, very brief and unhelpful answer. Almost as if you didn’t want to let me in to the actual store because I am Asian. Need to exhibit a bit more professionalism and friendliness.

Atmosphere: 1

Service: 1

They helped us out, got the flavors we wanted, and got to try a sample of a new flavor! Good experience!

I had an unfortunate experience at this Nespresso location with disrespectful staff. I decided to browse around while waiting for some clothing that was being gift wrapped to order in the Bloomingdale’s gift wrap counter, and not before long, a staff member says in a firm voice that I’m not allowed to browse around unless in stand in line to be ready to purchase. I didn’t appreciate being put on blast in front of other customers and it was obvious profiling since I am Hispanic , even though I was dressed nicely. Apparently I’m not the only one who had this experience, based on the other reviews

Atmosphere: 1

Food: 1

Service: 1

The staff is excellent, but their hands are tied. They can’t give excellent customer service when they’re only allowed to have one flavor of coffee on per shift!

I thought this was supposed to be something like a tasting bar so I could figure out which coffees I prefer to purchase, but nope!

Nesspresso has decided that we must purchase sleeves at a cost of … what was it? About $8-$10 each? Just to try them to see whether we like them?

And Nespresso does not sell variety packs!!!

“Oh, but they include one when you purchase your machine.” Ok yeah, but what about when people pass them onto relatives and friends or resell them? So what are the second owners supposed to do?

***This is very cr@ppy of you, De Longhi!!!!!***

This is not the fault of the employees.

I admit that I bought a second-hand Nespresso Lattissima One ($125) because I didn’t want to spend $1800-$2,500 on a Jura. But now, I’m TRULY beginning to regret that choice.

I’m going to have to sit down one day and find or create a spreadsheet comparing the costs of investment and use over five years of the two machines.

Until then, I will for sure be looking for a reusable pod for the Lattissima.

I put 3 stars for the atmosphere because they basically offer only queue to line up for making purchases, a few cash registers, a wall of coffee, several machines, and a few bowls (which they call “dispensers!”).

To me, this is the absolute bare bones minimum upon which a manager should BUILD an “atmosphere.“

I would expect there to be seating and a coffee bar where customers could request their “coffee ambassador (salesperson)” to brew them whichever flavor they wanted to try and to give them milk and sugar if they wanted, as well as to sit and savor the cup.

I was completely flabbergasted that this was not the case. I will most likely not be returning to this location.

will be either ordering online or going to other locations. Well, I will definitely be going to other locations to see if they are the same set up as this location. If they are, there is no need to return to any of these locations. I will simply order online.

Another thing that really annoys me is that Nespresso calls these things that they stock here “dispensers.”

A dispenser is something that keeps things organized. These items are not dispensers! They are bowls!

I am going to have to go on Amazon or Mercari to get an actual dispenser. That’s fine, but I was just hoping to be able to go into a brick and mortar store and take one home today but that’s OK.

If they don’t want my business, that’s fine they don’t have to have it.

I just don’t really understand how this type of business model can be sustainable, but that’s OK. I’m not in charge.

Atmosphere: 3

Food: 3

Service: 5

The staff is excellent, but their hands are tied. They can’t give excellent customer service when they’re only allowed to have one flavor of coffee on per shift!I thought this was supposed to be something like a tasting bar so I could figure out which coffees I prefer to purchase, but nope!Nesspresso has decided that we must purchase sleeves at a cost of … what was it? About $8-$10 each? Just to try them to see whether we like them?And Nespresso does not sell variety packs!!!“Oh, but they include one when you purchase your machine.” Ok yeah, but what about when people pass them onto relatives and friends or resell them? So what are the second owners supposed to do?***This is very cr@ppy of you, De Longhi!!!!!***This is not the fault of the employees.I admit that I bought a second-hand Nespresso Lattissima One ($125) because I didn’t want to spend $1800-$2,500 on a Jura. But now, I’m TRULY beginning to regret that choice.I’m going to have to sit down one day and find or create a spreadsheet comparing the costs of investment and use over five years of the two machines.Until then, I will for sure be looking for a reusable pod for the Lattissima.I put 3 stars for the atmosphere because they basically offer only queue to line up for making purchases, a few cash registers, a wall of coffee, several machines, and a few bowls (which they call “dispensers!”).To me, this is the absolute bare bones minimum upon which a manager should BUILD an “atmosphere.“I would expect there to be seating and a coffee bar where customers could request their “coffee ambassador (salesperson)” to brew them whichever flavor they wanted to try and to give them milk and sugar if they wanted, as well as to sit and savor the cup.I was completely flabbergasted that this was not the case. I will most likely not be returning to this location.will be either ordering online or going to other locations. Well, I will definitely be going to other locations to see if they are the same set up as this location. If they are, there is no need to return to any of these locations. I will simply order online.Another thing that really annoys me is that Nespresso calls these things that they stock here “dispensers.”A dispenser is something that keeps things organized. These items are not dispensers! They are bowls!I am going to have to go on Amazon or Mercari to get an actual dispenser. That’s fine, but I was just hoping to be able to go into a brick and mortar store and take one home today but that’s OK.If they don’t want my business, that’s fine they don’t have to have it.I just don’t really understand how this type of business model can be sustainable, but that’s OK. I’m not in charge.

Atmosphere: 3

Food: 3

Service: 5