I thought my experience was uniquely bad but after reading the reviews it seems like this is normal. I went to nespresso to get a sleeve of one of their limited edition coffees that was out of stock when I placed my online order. I believe we are all dealing with the tall man with dark hair who is responsible for making samples. During the whole interaction with him, he seemed inconvenienced and was rude. I asked to get a sample of the coffee as I hadn't had it in a long time. When he directed me to the register, he snipped at me that I couldn't walk in between to get to my register yet I witness multiple people do so after I got to the register. It's so weird because when I last visited when they were in the other area of Bloomingdale's, the staff was so nice and helpful. If possible, I would avoid this location and go literally anywhere else or order online.
Elizabeth Gamez
I had an unfortunate experience at this Nespresso location with disrespectful staff. I decided to browse around while waiting for some clothing that was being gift wrapped to order in the Bloomingdale’s gift wrap counter, and not before long, a staff member says in a firm voice that I’m not allowed to browse around unless in stand in line to be ready to purchase. I didn’t appreciate being put on blast in front of other customers and it was obvious profiling since I am Hispanic , even though I was dressed nicely. Apparently I’m not the only one who had this experience, based on the other reviews
Atmosphere: 1
Food: 1
Service: 1
Lisa M.
I recently visited the store from out of town. I was very impressed with the courteous staff. There was a long line, but receiving the sample cup of coffee was a plus! The staff was knowledgeable and they gave me some recommendations I've never tried. They even told me about Nepresso's sustainability efforts, which was great to hear! I will definitely be back on my next visit!
Rachelle K.
This review is regarding customer service. I forgot the name of the person who helped me because he didn't even introduce himself. He was really rude and asked me if I was going to buy anything. I just wanted to try. I really love the coffee and was really considering buying a whole machine but the sales people there were laughing at me at one of my questions to my face. This place is really rude. Don't bother buying here. Just buy online. I would not give commission to any of these people. I've never experienced such bad customer service.
A Z (Albright)
The staff is excellent, but their hands are tied. They can’t give excellent customer service when they’re only allowed to have one flavor of coffee on per shift!I thought this was supposed to be something like a tasting bar so I could figure out which coffees I prefer to purchase, but nope!Nesspresso has decided that we must purchase sleeves at a cost of … what was it? About $8-$10 each? Just to try them to see whether we like them?And Nespresso does not sell variety packs!!!“Oh, but they include one when you purchase your machine.” Ok yeah, but what about when people pass them onto relatives and friends or resell them? So what are the second owners supposed to do?***This is very cr@ppy of you, De Longhi!!!!!***This is not the fault of the employees.I admit that I bought a second-hand Nespresso Lattissima One ($125) because I didn’t want to spend $1800-$2,500 on a Jura. But now, I’m TRULY beginning to regret that choice.I’m going to have to sit down one day and find or create a spreadsheet comparing the costs of investment and use over five years of the two machines.Until then, I will for sure be looking for a reusable pod for the Lattissima.I put 3 stars for the atmosphere because they basically offer only queue to line up for making purchases, a few cash registers, a wall of coffee, several machines, and a few bowls (which they call “dispensers!”).To me, this is the absolute bare bones minimum upon which a manager should BUILD an “atmosphere.“I would expect there to be seating and a coffee bar where customers could request their “coffee ambassador (salesperson)” to brew them whichever flavor they wanted to try and to give them milk and sugar if they wanted, as well as to sit and savor the cup.I was completely flabbergasted that this was not the case. I will most likely not be returning to this location.will be either ordering online or going to other locations. Well, I will definitely be going to other locations to see if they are the same set up as this location. If they are, there is no need to return to any of these locations. I will simply order online.Another thing that really annoys me is that Nespresso calls these things that they stock here “dispensers.”A dispenser is something that keeps things organized. These items are not dispensers! They are bowls!I am going to have to go on Amazon or Mercari to get an actual dispenser. That’s fine, but I was just hoping to be able to go into a brick and mortar store and take one home today but that’s OK.If they don’t want my business, that’s fine they don’t have to have it.I just don’t really understand how this type of business model can be sustainable, but that’s OK. I’m not in charge.
Atmosphere: 3
Food: 3
Service: 5
Maddy F.
My husband had visited this store previously and had a good experience however our second visit was a different story. Let's start with the fact that there were 7 people present but only two people actually assisting, so the line was longer than it needed to be. Then they had a young woman manning the line who seemed very untrained and somewhat unfriendly. My husband wanted to see the different coffees before ordering but she threatened him with losing his spot in the line if he went to the nearby table to see the different coffees. With the exception of the two people actually handling sales everyone else was just hanging out. I don't think you need two "baristas" to make coffee since no one seemed to want any. And btw, isn't your business to try to sell your coffee? We couldn't have a taste of any other coffee except peppermint; I guess they were trying to push their unsold inventory? We will be going elsewhere to get our Nespresso items; no need to go to a place that doesn't seem to care much about their customers.
Alex P.
I wanted to give a shout out to Jeanni :) She helped me pick out a new machine today and was very pleasant and informative. She just genuinely wanted to help me and being a new nespresso user I very much appreciated it. Reading the other hater reviews I am glad she was the one I walked up to. It's nice that they have a brick and mortar, looking at all the reviews online wasn't very helpful, but having a human break down the capabilities of the machine was nice. I will update my review once I get the machine and start using it!
Michelle M
Shopped here tonight Sunday 12/17 around 6pm lady in training all I can say is RUDE RUDE RUDE the girl with her at that station follows her lead as well I also felt like I was being racialy profiled I will not come to this location at all would rather order elsewhere and will definitely tell everyone I know about my experience
Sharon K.
Worst customer service and racial discrimination. I had plenty of doubts about the quality of the Nespresso coffee to begin with. After discussing with the sales rep of what type of coffee that I like and told him that I only use freshly roasted coffee beans which I bought from a famous coffee roaster in San Diego. After our discussion, I asked him to try the capsule he recommended. " We do not sample that particular coffee today!" He replied. Then he served me a 1/2 cup of lukewarm coffee sample of the day. Which is coffee drinker drinks lukewarm coffee. Do I need to say more? Unprofessional! If you are in the coffee business, serve the customer right!
PGC3699 Appkale
Evident Racial Discrimination and Need for Improved Service at Nespresso Costa Mesa South Coast PlazaAs a regular patron of Nespresso for the past two years, it pains me to report a deeply unsettling experience at the Nespresso store in Costa Mesa South Coast Plaza, reflecting a glaring issue of racial discrimination and the urgent need for enhanced customer service training.Our visit commenced with a courteous offer from a staff member to sample a new coffee. This positive start quickly deteriorated when a person, likely the manager, rudely interrupted our viewing of the product's packaging at a display, despite prior staff approval. This was the first in a series of discriminatory acts.As the only Asians in the store, my friends and I were distinctly and unfairly targeted. The manager's blatant disregard for our presence, choosing to serve Caucasian customers behind us first, was a clear display of unequal treatment. When I asserted my position in the line, the manager's response lacked any semblance of apology or professionalism.This incident was not merely about poor service; it was a stark reminder of the challenges minorities often face in retail environments. The manager's behavior was not only unprofessional but also indicative of deep-seated racial biases.Nespresso needs to urgently address these issues. This includes comprehensive training for staff on professional and respectful customer interactions, with a strong emphasis on equality and non-discrimination. The store's display organization should also be managed in a way that does not lead to customer confusion or such negative encounters.We left the store feeling marginalized and disrespected, a stark contrast to Nespresso's usual standards of service. It's imperative that Nespresso takes this feedback seriously and implements changes to ensure an inclusive, respectful, and welcoming environment for all customers, regardless of their racial or ethnic background.
As a dedicated customer of Nespresso for over two years, I am compelled to share a deeply troubling experience at the Nespresso store in Costa Mesa South Coast Plaza. Our visit took an unexpected turn when a staff member offered us to try a new coffee. We accepted and inquired if we could examine the new product's packaging at a nearby display. We were assured that we could, but as we approached, a person who seemed to be the manager sharply and loudly ordered us to return to our queue, ignoring the permission granted by their staff. We complied, but the manager's behavior had already unsettled us. Consequently, my two friends, feeling distressed by the manager's conduct, chose to wait at a distance. The situation worsened when the manager blatantly ignored my presence, instead chatting with the customers behind me. Surprisingly, the manager served two Caucasian elderly ladies and another man who were behind me in line before me. When I brought up my position in the queue, the manager casually mentioned I would be served next, without any apology. This experience was particularly disconcerting as my friends and I, who were the only Asians present, were consistently disregarded or addressed only to be reprimanded. The manager's discriminatory approach was unmistakable and unacceptable, particularly in a position of authority. This incident has left me deeply disheartened, and I hope Nespresso will take serious steps to ensure an inclusive and respectful environment for all customers, irrespective of their ethnicity.
Bryan Gonzalez
Located at Bloomingdales, 1st floor, by the front entrance (near sephora). great service ?
Atmosphere: 5
Food: 5
Service: 5
gina e.
Came here because we recently purchased a Nespresso machine and we wanted to explore some new flavors. The store is located on one end of Bloomingdale's. Once we arrived we were greeted by a worker who offered us 3 flavors that they were currently sampling. It was a nice gesture. The samples were piping hot. The guy who helped us...didn't really help us. I explained we didn't know what to get bc it was our first Nespresso machine and we just tried a few samples that came with it. I felt like I had to keep probing for him to give us some input. He honestly seemed like he didn't care. Maybe I just expected the workers to be like connoisseurs and give a little run down of the flavors since it's an actual Nespresso store but that wasn't my experience. I was better off reading the descriptions of the flavors online. At least they had a buy 5 get one free deal and we saved on shipping.
Justin L.
This NEWspresso location is a nice upgrade from the old one! Running low on coffee capsules, I decided to head to the boutique inside Bloomingdale's to purchase more sleeves. Went down to the lower level and saw the counter wasn't there anymore (it's been a while since my last visit). An associate then told me they relocated to the corner of the store, near the entrance that opens up into the mall (Sephora, Gucci). The redesigned layout has multiple smaller counters so that they can assist many customers at once. The traffic flows better and the staff interactions feel more personal. The previous counter design was not very efficient because you had people crowding around one table looking at pods, tasting samples, making purchases etc. and the lines would get backed up all the time. It wasn't too busy when I came, was in and out within a couple of minutes. If you have used capsules go ahead and recycle them here!Only thing that left a bad taste in my mouth was the complimentary coffee cup I got. Won't complain too much since it was free, but wow the Roasted Hazelnut flavor I tried tasted burnt. I don't normally throw away drinks... that one went straight in the trash after I took a sip and my picture. It's much more convenient to order online and have it shipped to your front door. But if you happen to be running around South Coast Plaza, it doesn't hurt to stop by to sample flavors before making a purchase!
Debra H.
I purposely bought extra sleeves to get the promo beach towel but when I returned home I didn't have it.. if I was short a few the salesman should have said something.. I gladly would have met the quota...this is my first not so good experience with Nespresso
I thought my experience was uniquely bad but after reading the reviews it seems like this is normal. I went to nespresso to get a sleeve of one of their limited edition coffees that was out of stock when I placed my online order. I believe we are all dealing with the tall man with dark hair who is responsible for making samples. During the whole interaction with him, he seemed inconvenienced and was rude. I asked to get a sample of the coffee as I hadn't had it in a long time. When he directed me to the register, he snipped at me that I couldn't walk in between to get to my register yet I witness multiple people do so after I got to the register. It's so weird because when I last visited when they were in the other area of Bloomingdale's, the staff was so nice and helpful. If possible, I would avoid this location and go literally anywhere else or order online.
I had an unfortunate experience at this Nespresso location with disrespectful staff. I decided to browse around while waiting for some clothing that was being gift wrapped to order in the Bloomingdale’s gift wrap counter, and not before long, a staff member says in a firm voice that I’m not allowed to browse around unless in stand in line to be ready to purchase. I didn’t appreciate being put on blast in front of other customers and it was obvious profiling since I am Hispanic , even though I was dressed nicely. Apparently I’m not the only one who had this experience, based on the other reviews
Atmosphere: 1
Food: 1
Service: 1
I recently visited the store from out of town. I was very impressed with the courteous staff. There was a long line, but receiving the sample cup of coffee was a plus! The staff was knowledgeable and they gave me some recommendations I've never tried. They even told me about Nepresso's sustainability efforts, which was great to hear! I will definitely be back on my next visit!
This review is regarding customer service. I forgot the name of the person who helped me because he didn't even introduce himself. He was really rude and asked me if I was going to buy anything. I just wanted to try. I really love the coffee and was really considering buying a whole machine but the sales people there were laughing at me at one of my questions to my face. This place is really rude. Don't bother buying here. Just buy online. I would not give commission to any of these people. I've never experienced such bad customer service.
The staff is excellent, but their hands are tied. They can’t give excellent customer service when they’re only allowed to have one flavor of coffee on per shift!I thought this was supposed to be something like a tasting bar so I could figure out which coffees I prefer to purchase, but nope!Nesspresso has decided that we must purchase sleeves at a cost of … what was it? About $8-$10 each? Just to try them to see whether we like them?And Nespresso does not sell variety packs!!!“Oh, but they include one when you purchase your machine.” Ok yeah, but what about when people pass them onto relatives and friends or resell them? So what are the second owners supposed to do?***This is very cr@ppy of you, De Longhi!!!!!***This is not the fault of the employees.I admit that I bought a second-hand Nespresso Lattissima One ($125) because I didn’t want to spend $1800-$2,500 on a Jura. But now, I’m TRULY beginning to regret that choice.I’m going to have to sit down one day and find or create a spreadsheet comparing the costs of investment and use over five years of the two machines.Until then, I will for sure be looking for a reusable pod for the Lattissima.I put 3 stars for the atmosphere because they basically offer only queue to line up for making purchases, a few cash registers, a wall of coffee, several machines, and a few bowls (which they call “dispensers!”).To me, this is the absolute bare bones minimum upon which a manager should BUILD an “atmosphere.“I would expect there to be seating and a coffee bar where customers could request their “coffee ambassador (salesperson)” to brew them whichever flavor they wanted to try and to give them milk and sugar if they wanted, as well as to sit and savor the cup.I was completely flabbergasted that this was not the case. I will most likely not be returning to this location.will be either ordering online or going to other locations. Well, I will definitely be going to other locations to see if they are the same set up as this location. If they are, there is no need to return to any of these locations. I will simply order online.Another thing that really annoys me is that Nespresso calls these things that they stock here “dispensers.”A dispenser is something that keeps things organized. These items are not dispensers! They are bowls!I am going to have to go on Amazon or Mercari to get an actual dispenser. That’s fine, but I was just hoping to be able to go into a brick and mortar store and take one home today but that’s OK.If they don’t want my business, that’s fine they don’t have to have it.I just don’t really understand how this type of business model can be sustainable, but that’s OK. I’m not in charge.
Atmosphere: 3
Food: 3
Service: 5
My husband had visited this store previously and had a good experience however our second visit was a different story. Let's start with the fact that there were 7 people present but only two people actually assisting, so the line was longer than it needed to be. Then they had a young woman manning the line who seemed very untrained and somewhat unfriendly. My husband wanted to see the different coffees before ordering but she threatened him with losing his spot in the line if he went to the nearby table to see the different coffees. With the exception of the two people actually handling sales everyone else was just hanging out. I don't think you need two "baristas" to make coffee since no one seemed to want any. And btw, isn't your business to try to sell your coffee? We couldn't have a taste of any other coffee except peppermint; I guess they were trying to push their unsold inventory? We will be going elsewhere to get our Nespresso items; no need to go to a place that doesn't seem to care much about their customers.
I wanted to give a shout out to Jeanni :) She helped me pick out a new machine today and was very pleasant and informative. She just genuinely wanted to help me and being a new nespresso user I very much appreciated it. Reading the other hater reviews I am glad she was the one I walked up to. It's nice that they have a brick and mortar, looking at all the reviews online wasn't very helpful, but having a human break down the capabilities of the machine was nice. I will update my review once I get the machine and start using it!
Shopped here tonight Sunday 12/17 around 6pm lady in training all I can say is RUDE RUDE RUDE the girl with her at that station follows her lead as well I also felt like I was being racialy profiled I will not come to this location at all would rather order elsewhere and will definitely tell everyone I know about my experience
Worst customer service and racial discrimination. I had plenty of doubts about the quality of the Nespresso coffee to begin with. After discussing with the sales rep of what type of coffee that I like and told him that I only use freshly roasted coffee beans which I bought from a famous coffee roaster in San Diego. After our discussion, I asked him to try the capsule he recommended. " We do not sample that particular coffee today!" He replied. Then he served me a 1/2 cup of lukewarm coffee sample of the day. Which is coffee drinker drinks lukewarm coffee. Do I need to say more? Unprofessional! If you are in the coffee business, serve the customer right!
Evident Racial Discrimination and Need for Improved Service at Nespresso Costa Mesa South Coast PlazaAs a regular patron of Nespresso for the past two years, it pains me to report a deeply unsettling experience at the Nespresso store in Costa Mesa South Coast Plaza, reflecting a glaring issue of racial discrimination and the urgent need for enhanced customer service training.Our visit commenced with a courteous offer from a staff member to sample a new coffee. This positive start quickly deteriorated when a person, likely the manager, rudely interrupted our viewing of the product's packaging at a display, despite prior staff approval. This was the first in a series of discriminatory acts.As the only Asians in the store, my friends and I were distinctly and unfairly targeted. The manager's blatant disregard for our presence, choosing to serve Caucasian customers behind us first, was a clear display of unequal treatment. When I asserted my position in the line, the manager's response lacked any semblance of apology or professionalism.This incident was not merely about poor service; it was a stark reminder of the challenges minorities often face in retail environments. The manager's behavior was not only unprofessional but also indicative of deep-seated racial biases.Nespresso needs to urgently address these issues. This includes comprehensive training for staff on professional and respectful customer interactions, with a strong emphasis on equality and non-discrimination. The store's display organization should also be managed in a way that does not lead to customer confusion or such negative encounters.We left the store feeling marginalized and disrespected, a stark contrast to Nespresso's usual standards of service. It's imperative that Nespresso takes this feedback seriously and implements changes to ensure an inclusive, respectful, and welcoming environment for all customers, regardless of their racial or ethnic background.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roasted
Restaurantji Recommends
As a dedicated customer of Nespresso for over two years, I am compelled to share a deeply troubling experience at the Nespresso store in Costa Mesa South Coast Plaza. Our visit took an unexpected turn when a staff member offered us to try a new coffee. We accepted and inquired if we could examine the new product's packaging at a nearby display. We were assured that we could, but as we approached, a person who seemed to be the manager sharply and loudly ordered us to return to our queue, ignoring the permission granted by their staff. We complied, but the manager's behavior had already unsettled us. Consequently, my two friends, feeling distressed by the manager's conduct, chose to wait at a distance. The situation worsened when the manager blatantly ignored my presence, instead chatting with the customers behind me. Surprisingly, the manager served two Caucasian elderly ladies and another man who were behind me in line before me. When I brought up my position in the queue, the manager casually mentioned I would be served next, without any apology. This experience was particularly disconcerting as my friends and I, who were the only Asians present, were consistently disregarded or addressed only to be reprimanded. The manager's discriminatory approach was unmistakable and unacceptable, particularly in a position of authority. This incident has left me deeply disheartened, and I hope Nespresso will take serious steps to ensure an inclusive and respectful environment for all customers, irrespective of their ethnicity.
Located at Bloomingdales, 1st floor, by the front entrance (near sephora). great service ?
Atmosphere: 5
Food: 5
Service: 5
Came here because we recently purchased a Nespresso machine and we wanted to explore some new flavors. The store is located on one end of Bloomingdale's. Once we arrived we were greeted by a worker who offered us 3 flavors that they were currently sampling. It was a nice gesture. The samples were piping hot. The guy who helped us...didn't really help us. I explained we didn't know what to get bc it was our first Nespresso machine and we just tried a few samples that came with it. I felt like I had to keep probing for him to give us some input. He honestly seemed like he didn't care. Maybe I just expected the workers to be like connoisseurs and give a little run down of the flavors since it's an actual Nespresso store but that wasn't my experience. I was better off reading the descriptions of the flavors online. At least they had a buy 5 get one free deal and we saved on shipping.
This NEWspresso location is a nice upgrade from the old one! Running low on coffee capsules, I decided to head to the boutique inside Bloomingdale's to purchase more sleeves. Went down to the lower level and saw the counter wasn't there anymore (it's been a while since my last visit). An associate then told me they relocated to the corner of the store, near the entrance that opens up into the mall (Sephora, Gucci). The redesigned layout has multiple smaller counters so that they can assist many customers at once. The traffic flows better and the staff interactions feel more personal. The previous counter design was not very efficient because you had people crowding around one table looking at pods, tasting samples, making purchases etc. and the lines would get backed up all the time. It wasn't too busy when I came, was in and out within a couple of minutes. If you have used capsules go ahead and recycle them here!Only thing that left a bad taste in my mouth was the complimentary coffee cup I got. Won't complain too much since it was free, but wow the Roasted Hazelnut flavor I tried tasted burnt. I don't normally throw away drinks... that one went straight in the trash after I took a sip and my picture. It's much more convenient to order online and have it shipped to your front door. But if you happen to be running around South Coast Plaza, it doesn't hurt to stop by to sample flavors before making a purchase!
I purposely bought extra sleeves to get the promo beach towel but when I returned home I didn't have it.. if I was short a few the salesman should have said something.. I gladly would have met the quota...this is my first not so good experience with Nespresso