We visited on Tuesday night (9/30/25) and unfortunately will never return. While the food was very good, the service was absolutely unacceptable.
From the moment we walked in with a party of seven, it was clear our server was not interested in helping us. She seemed more focused on chatting with her friends at the bar and scrolling on her phone. We sat at our table for about 10 minutes before she finally came over to take our order. The restaurant wasn’t busy, just us, her friends, and party of 2 ladies, yet the level of service we received was appalling.
At one point, a gentleman came in and asked for a drink, but the server told him it was “last call” at 7:30pm, even though the restaurant is open until 9pm. When he questioned her, she doubled down and then told him service would be “really slow” if she did serve him. He explained he had just flown in and driven straight there, but instead of helping, she walked out of the restaurant and sat in her car crying, leaving the place without a functioning server.
Meanwhile, five of our seven entrees arrived, but the other two never came. We waited nearly 20 minutes with no explanation. Eventually, the server’s friends, one of whom even admitted she didn’t work there, were bussing tables just to keep things moving. The other 2 items eventually came, but the damage was done. When we finally got our check, there was an unexplained $35 service fee, which we couldn’t dispute because the only server had abandoned her job.
We left a cash tip for the people who actually tried to help, paid the bill, and left. The owners may want to consider promoting this particular server to “customer,” since she clearly prefers hanging out with her friends over doing her job. Sadly, we will not be back.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fresh Oysters, Lobster Roll, Lobster Linguine, Small Tacos, Ceviche De Pescado, Oysters on the Half Shell with Sauce
Hollie Junell
Service was fantastic. I will make this my regular spot.
Atmosphere: 5
Food: 5
Service: 5
Julie A
The best. I was overwhelmed with the choices, and I asked that they load me up with some options. They took care of us, and they provided a wine pairing. Solid 10 out of 10 experience. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Andy Wu
Good place to hanging out with friends
Atmosphere: 5
Food: 5
Service: 4
Ali
Came with my boyfriend to try a oyster bar and did not disappoint the cheese con chorizo was bomb and the oyster was also great! Tried different types they where excellent will definitely come again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Oysters, Grilled Cheese
CarpDiemBaby
Not a fan of the service:
Came in with my bro for a dozen oysters. Menu says $32/dozen oysters so we ordered a dozen. Waiter said he recommends 4 each of 3 varieties, apparently flavor varies from region to region where they are fished. So we get our dozen plus some extra food, bill comes and the dozen oysters alone are ~$47. Maybe waiter should’ve disclosed that if we take his recc, it’ll be more than the $32 on the menu. Like yeah bro, I’m definitely an oyster connoisseur and want to pay $15 extra for the same number of oysters just so I can taste the different flavors of the sea…
Anyways, cool little snack but I won’t be coming here again.
Atmosphere: 3
Food: 3
Service: 1
S Mattausch
I can not say enough Fantastic things about the service, the oysters, and the atmosphere. The Chef even showed us how to have an Oyster shooter. Once a year, since we come all the way from Phoenix, AZ to eat oysters at this Fantastic restaurant. Best Bday lunch Ever. Thank you, Chef
Atmosphere: 5
Food: 5
Service: 5
Tyler K (The Owl)
Fresh oysters with knowledge staff. Must try
Atmosphere: 5
Food: 5
Service: 5
Kevin Christmas
I brought my wife to Shuck’s on Mother’s Day because I wanted her to feel special. Google said “no wait time – come on in,” so we got ready and drove 45 minutes to the restaurant. When we arrived, we saw open tables, but the host told us there would be a 35-minute wait. I mentioned what Google said, but we were brushed off. It felt like we weren’t being taken seriously—or welcomed.
Once we were seated, we noticed something that made us feel even worse. While we were eating, we saw two other couples walk in without reservations—and they were seated right away. No waiting. It felt unfair and disrespectful, especially on a day that meant so much to us.
The food and drinks were excellent. But when we ordered a half dozen oysters and two oyster shooters to finish the meal, only the shooters came. After about 10 minutes, we had to ask about the oysters. The staff admitted they’d never been submitted. They offered them on the house, but by then we were done. The delay had already ruined the moment.
Then, a senior staff member loudly blamed our server, even though we saw the order handed directly to her. No one apologized. No one owned the mistake.
I just wanted my wife to feel celebrated. Instead, we left sad and disappointed. The lack of fairness, accountability, and care was painful.
Shuck’s, this isn’t just a customer service failure—it’s a leadership failure. You need to do better. Train your staff to treat every guest with dignity and consistency. Own your mistakes. And please update your Google page—it’s misleading. It gave no indication that reservations were needed, which set the wrong expectation from the start.
Atmosphere: 3
Food: 5
Service: 1
Superman Vargas
This the best oyster bar So far everything is so great. I will call them Hiding jem.
Very friendly and helpful staff with super fresh oysters ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Oysters
Michiyo Hosokawa
Amazing experience every time! Denise is an absolute gem—she always picks the best oysters and makes great recommendations. The staff is incredibly friendly, and the service is top-notch. Food comes out quickly, and everything is fresh and delicious. Plus, parking is easy, and there’s never a wait to be seated. I recommend this spot for solo dining too.
We visited on Tuesday night (9/30/25) and unfortunately will never return. While the food was very good, the service was absolutely unacceptable.
From the moment we walked in with a party of seven, it was clear our server was not interested in helping us. She seemed more focused on chatting with her friends at the bar and scrolling on her phone. We sat at our table for about 10 minutes before she finally came over to take our order. The restaurant wasn’t busy, just us, her friends, and party of 2 ladies, yet the level of service we received was appalling.
At one point, a gentleman came in and asked for a drink, but the server told him it was “last call” at 7:30pm, even though the restaurant is open until 9pm. When he questioned her, she doubled down and then told him service would be “really slow” if she did serve him. He explained he had just flown in and driven straight there, but instead of helping, she walked out of the restaurant and sat in her car crying, leaving the place without a functioning server.
Meanwhile, five of our seven entrees arrived, but the other two never came. We waited nearly 20 minutes with no explanation. Eventually, the server’s friends, one of whom even admitted she didn’t work there, were bussing tables just to keep things moving. The other 2 items eventually came, but the damage was done. When we finally got our check, there was an unexplained $35 service fee, which we couldn’t dispute because the only server had abandoned her job.
We left a cash tip for the people who actually tried to help, paid the bill, and left. The owners may want to consider promoting this particular server to “customer,” since she clearly prefers hanging out with her friends over doing her job. Sadly, we will not be back.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Fresh Oysters, Lobster Roll, Lobster Linguine, Small Tacos, Ceviche De Pescado, Oysters on the Half Shell with Sauce
Service was fantastic. I will make this my regular spot.
Atmosphere: 5
Food: 5
Service: 5
The best. I was overwhelmed with the choices, and I asked that they load me up with some options. They took care of us, and they provided a wine pairing. Solid 10 out of 10 experience. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Good place to hanging out with friends
Atmosphere: 5
Food: 5
Service: 4
Came with my boyfriend to try a oyster bar and did not disappoint the cheese con chorizo was bomb and the oyster was also great! Tried different types they where excellent will definitely come again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Oysters, Grilled Cheese
Not a fan of the service:
Came in with my bro for a dozen oysters. Menu says $32/dozen oysters so we ordered a dozen. Waiter said he recommends 4 each of 3 varieties, apparently flavor varies from region to region where they are fished. So we get our dozen plus some extra food, bill comes and the dozen oysters alone are ~$47. Maybe waiter should’ve disclosed that if we take his recc, it’ll be more than the $32 on the menu. Like yeah bro, I’m definitely an oyster connoisseur and want to pay $15 extra for the same number of oysters just so I can taste the different flavors of the sea…
Anyways, cool little snack but I won’t be coming here again.
Atmosphere: 3
Food: 3
Service: 1
I can not say enough Fantastic things about the service, the oysters, and the atmosphere. The Chef even showed us how to have an Oyster shooter. Once a year, since we come all the way from Phoenix, AZ to eat oysters at this Fantastic restaurant. Best Bday lunch Ever. Thank you, Chef
Atmosphere: 5
Food: 5
Service: 5
Fresh oysters with knowledge staff. Must try
Atmosphere: 5
Food: 5
Service: 5
I brought my wife to Shuck’s on Mother’s Day because I wanted her to feel special. Google said “no wait time – come on in,” so we got ready and drove 45 minutes to the restaurant. When we arrived, we saw open tables, but the host told us there would be a 35-minute wait. I mentioned what Google said, but we were brushed off. It felt like we weren’t being taken seriously—or welcomed.
Once we were seated, we noticed something that made us feel even worse. While we were eating, we saw two other couples walk in without reservations—and they were seated right away. No waiting. It felt unfair and disrespectful, especially on a day that meant so much to us.
The food and drinks were excellent. But when we ordered a half dozen oysters and two oyster shooters to finish the meal, only the shooters came. After about 10 minutes, we had to ask about the oysters. The staff admitted they’d never been submitted. They offered them on the house, but by then we were done. The delay had already ruined the moment.
Then, a senior staff member loudly blamed our server, even though we saw the order handed directly to her. No one apologized. No one owned the mistake.
I just wanted my wife to feel celebrated. Instead, we left sad and disappointed. The lack of fairness, accountability, and care was painful.
Shuck’s, this isn’t just a customer service failure—it’s a leadership failure. You need to do better. Train your staff to treat every guest with dignity and consistency. Own your mistakes. And please update your Google page—it’s misleading. It gave no indication that reservations were needed, which set the wrong expectation from the start.
Atmosphere: 3
Food: 5
Service: 1
This the best oyster bar
So far everything is so great.
I will call them
Hiding jem.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place, good prices and nice people and service. Good food!
Atmosphere: 5
Food: 5
Service: 5
Great bar for oyster lovers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Oysters, Grilled Octopus
Great service
Atmosphere: 5
Food: 5
Service: 5
Very friendly and helpful staff with super fresh oysters ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Oysters
Amazing experience every time! Denise is an absolute gem—she always picks the best oysters and makes great recommendations. The staff is incredibly friendly, and the service is top-notch. Food comes out quickly, and everything is fresh and delicious. Plus, parking is easy, and there’s never a wait to be seated. I recommend this spot for solo dining too.
Atmosphere: 4
Food: 5
Service: 5
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