I had an extremely disappointing experience at the Starbucks in South Coast Plaza today. Given that it was one of the busiest times of the week at the mall, the store seemed entirely unprepared to handle the volume of customers. There was only one cashier open, resulting in a line that stretched out of the store. It took me about 30 minutes just to place my order, which was frustrating enough.
After ordering, the wait continued. I received my sandwich after 20 minutes, and unfortunately, it was soggy and unappetizing. My regular black coffee took even longer, and despite waiting patiently, nobody called my name. I finally had to ask about my order, only to be questioned about what I had ordered. This level of disorganization and lack of attention to customer service was both unprofessional and disrespectful.
Starbucks is usually known for its quality and efficiency, but this experience was far below expectations. I hope management addresses both the staffing issues and the quality of food and service, especially during busy times.
Atmosphere: 4
Food: 2
Service: 1
marlon rivera
No where to sit inside the store looks like a storage unit I do not recommend this one for studying are trying to sit down for a little bit of relaxation not a fan and will not be coming back to this Starbucks.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
frank o
Dining rooom is closed passed? 8 or 9, they can’t refund mobile orders and won’t make your drink
Atmosphere: 1
Food: 1
Service: 1
Daniel Lin
Love it ~~ --- ~~ all good reviews under XD. Had a lot of fun there. Imagine that. Stop being mean to the new employees okay. The line goes all the way outside. Working on opening a new Starbucks near there. 3 shops being planned. Thank you for your time. Jenni Watson out!~ nya~~ ;D
Can be very crowded at times and the tables were kinda dirty and
Atmosphere: 4
Food: 4
Service: 4
Naomi Miyajima
I placed the mobile order. I waited more than 10 minutes longer than the scheduled completion time.I stood there for a long time at the pick-up area, but none of the employees cared.
Atmosphere: 3
Food: 3
Service: 1
Winters Suffocation
I got the mocha cookie crumble and asked for no whip on the top for the bottom of the drink. However, they still added it and when I went to go ask for a remake all they did was scrape the top whip cream at the top and hand back the same drink. I also saw someone ask for a strawberry acai lemonade remake as the one they had just tasted like water. All they did was add more frozen strawberries and handed the same drink back to the person.
Atmosphere: 3
Food: 3
Service: 1
C C
Does an amazing job of making sure your cup is only 2/3 of the way full.
This location is inside South Coast Plaza. The best way to avoid the lines is to order ahead on the Starbucks app.
Kid-friendliness: Kids don't need coffee.
Atmosphere: 3
Food: 4
Service: 4
Dr. Abdullah AlHomeadan
Just another Starbucks. The important difference is that it’s inside the South Coast Plaza mall where someone can enjoy it for a relaxing time out ✋? from shopping ?️. The Blueberry warm scone was very delicious
Atmosphere: 4
Food: 4
Service: 5
Abdullah Al Homeadan
Just another Starbucks. The important difference is that it’s inside the South Coast Plaza mall where someone can enjoy it for a relaxing time out ✋? from shopping ?️. The Blueberry warm scone was very
Atmosphere: 4
Food: 4
Service: 5
Noah Medina
The drinks are not consistent, always taste different and this is coming from someone who order the same drink alwaysEvery single time I get my coffee they always take 15+ to get it done and many times not even call out the names and keep just adding drink over the counter.Today they took 30 min exactly for make one of my drinks.I do understand what is be short on staff but I pay for a service that I expect be at time.In general the workers are nice sometimes I can tell they are stress but I do not blame for it.I like this place but need to improveI been buying here for 8 months already and unfortunately still the same
Atmosphere: 2
Food: 2
Service: 1
Iva Khomenko
Disappointing. This is one of the dirtiest Starbucks cafes I’ve ever been to. Paper eith intial was not taped well, abd they could have changed into minimalistic colors, based on their interior palette. If staff DID care about your experience, it would be provided with more enthusiasm and a wish to wipe of the dirt from the counters. I would not write that review, if the dirt wasn’t cleaned up for a day.The line was huge (about 20 people), however, there was only one cashier. Frapuccino and Espresso have tasted differently, than other Starbucks places. Cookie Crumble Frapuccino was too chocolate-y, and Espresso made with nespresso didnt have toppings. Seating area is small. Bunch of food is out of stock.
Vegetarian options: Sandwiches without meat or fish, and many desserts.
Kid-friendliness: Cakepops and drinks without caffeine.
Dietary restrictions: Food that is not high-caloric.
I had an extremely disappointing experience at the Starbucks in South Coast Plaza today. Given that it was one of the busiest times of the week at the mall, the store seemed entirely unprepared to handle the volume of customers. There was only one cashier open, resulting in a line that stretched out of the store. It took me about 30 minutes just to place my order, which was frustrating enough.
After ordering, the wait continued. I received my sandwich after 20 minutes, and unfortunately, it was soggy and unappetizing. My regular black coffee took even longer, and despite waiting patiently, nobody called my name. I finally had to ask about my order, only to be questioned about what I had ordered. This level of disorganization and lack of attention to customer service was both unprofessional and disrespectful.
Starbucks is usually known for its quality and efficiency, but this experience was far below expectations. I hope management addresses both the staffing issues and the quality of food and service, especially during busy times.
Atmosphere: 4
Food: 2
Service: 1
No where to sit inside the store looks like a storage unit I do not recommend this one for studying are trying to sit down for a little bit of relaxation not a fan and will not be coming back to this Starbucks.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Dining rooom is closed passed? 8 or 9, they can’t refund mobile orders and won’t make your drink
Atmosphere: 1
Food: 1
Service: 1
Love it ~~ --- ~~ all good reviews under XD. Had a lot of fun there. Imagine that. Stop being mean to the new employees okay. The line goes all the way outside. Working on opening a new Starbucks near there. 3 shops being planned. Thank you for your time. Jenni Watson out!~ nya~~ ;D
Kid-friendliness: Poke away~ approved~~~!!!~~~
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Acai Lemonade Refresher
The setting sun
Can be very crowded at times and the tables were kinda dirty and
Atmosphere: 4
Food: 4
Service: 4
I placed the mobile order. I waited more than 10 minutes longer than the scheduled completion time.I stood there for a long time at the pick-up area, but none of the employees cared.
Atmosphere: 3
Food: 3
Service: 1
I got the mocha cookie crumble and asked for no whip on the top for the bottom of the drink. However, they still added it and when I went to go ask for a remake all they did was scrape the top whip cream at the top and hand back the same drink. I also saw someone ask for a strawberry acai lemonade remake as the one they had just tasted like water. All they did was add more frozen strawberries and handed the same drink back to the person.
Atmosphere: 3
Food: 3
Service: 1
Does an amazing job of making sure your cup is only 2/3 of the way full.
Atmosphere: 1
Food: 1
Service: 1
Always busy, but the associates are so nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location is inside South Coast Plaza. The best way to avoid the lines is to order ahead on the Starbucks app.
Kid-friendliness: Kids don't need coffee.
Atmosphere: 3
Food: 4
Service: 4
Just another Starbucks. The important difference is that it’s inside the South Coast Plaza mall where someone can enjoy it for a relaxing time out ✋? from shopping ?️. The Blueberry warm scone was very delicious
Atmosphere: 4
Food: 4
Service: 5
Just another Starbucks. The important difference is that it’s inside the South Coast Plaza mall where someone can enjoy it for a relaxing time out ✋? from shopping ?️. The Blueberry warm scone was very
Atmosphere: 4
Food: 4
Service: 5
The drinks are not consistent, always taste different and this is coming from someone who order the same drink alwaysEvery single time I get my coffee they always take 15+ to get it done and many times not even call out the names and keep just adding drink over the counter.Today they took 30 min exactly for make one of my drinks.I do understand what is be short on staff but I pay for a service that I expect be at time.In general the workers are nice sometimes I can tell they are stress but I do not blame for it.I like this place but need to improveI been buying here for 8 months already and unfortunately still the same
Atmosphere: 2
Food: 2
Service: 1
Disappointing. This is one of the dirtiest Starbucks cafes I’ve ever been to. Paper eith intial was not taped well, abd they could have changed into minimalistic colors, based on their interior palette. If staff DID care about your experience, it would be provided with more enthusiasm and a wish to wipe of the dirt from the counters. I would not write that review, if the dirt wasn’t cleaned up for a day.The line was huge (about 20 people), however, there was only one cashier. Frapuccino and Espresso have tasted differently, than other Starbucks places. Cookie Crumble Frapuccino was too chocolate-y, and Espresso made with nespresso didnt have toppings. Seating area is small. Bunch of food is out of stock.
Vegetarian options: Sandwiches without meat or fish, and many desserts.
Kid-friendliness: Cakepops and drinks without caffeine.
Dietary restrictions: Food that is not high-caloric.
Atmosphere: 2
Food: 3
Service: 3
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