I visited this Subway location 600 w 19th St unit D on 12/14/25 and there were only two customers ahead of me. An employee named Liz was training a new staff member, but unfortunately the training was handled very poorly. Liz was being very rude to the new employee in front of customers, which was uncomfortable to witness.
Shortly after, Liz went to the back and left the new employee alone at the front during a busy moment. The new employee repeatedly had to go to the back to ask questions, clearly needing assistance. As a result, it took about 20–25 minutes just to place my order.
I do not blame the new employee at all — she was clearly trying her best. The issue was a lack of support and common-sense training. A trainer should step in to help when they see a coworker falling behind, especially someone who is new. Liz only came back to the front when a delivery driver arrived to pick up an order that wasn’t ready.
I hope management addresses proper training, professionalism, and teamwork so new employees are supported and customers don’t have to wait excessively.
Atmosphere: 2
Food: 3
Service: 1
Jordan Richardson
Liz needs a raise! Such great attitude and customer service honestly made my day! So sweet!
Atmosphere: 5
Food: 5
Service: 5
Bee Vue
You can basically build your own sub from any basic option.
Atmosphere: 5
Food: 5
Service: 5
Shelley Newnam
Super friendly staff. Clean environment. Food was delicious. Probably the best Subway around
Atmosphere: 5
Food: 5
Service: 5
Kayla
online order was incorrect for both sandwiches. no condiments on sandwiches, incorrect toppings, paid for double meat, it wasn't added, etc. I called the store a few times over two days to try and ask for a refund or remake and no answer. they never pick up the phone. No resolution provided. Paid almost 20 bucks for two sandwiches to go to waste.
Atmosphere: 1
Food: 2
Service: 1
Deedee
Liz has helped me 2 times and did a fantastic job making my 3 foot longs perfect! She was working alone and multitasking very well. It was amazing to see her keep her composure under pressure. There was bread coming out of oven, online orders, and a few people in line and she handled it all so well. Thank you Liz!
Atmosphere: 5
Food: 5
Service: 5
Annette Rodriguez
Placed an online order app said ready at 530 arrived at store to have to wait an additional 20 mins for order to be complete. Customer service is real crappy there, they practically ignore you. Order was completely messed up.
Atmosphere: 1
Food: 1
Service: 1
Eddie Aguilar
Bad customer service. Placed an online order got there and it wasnt ready. Then i got my sandwhich and it wasnt toasted never coming back
Atmosphere: 1
Food: 1
Service: 1
Jonas Moreno
Placed a pick up order and not only did they mess up my order I asked for it to be toasted and by the time i got home (i live 7 mins away) the bread was rock solid, tried calling the location and they don’t answer. Usually i never have this problem with other locations but for some reason this place always seems to mess up something. Please do better
Atmosphere: 1
Food: 1
Service: 1
Andrew Vidaurreta
Liz tends to prioritize to the customers who are ordering in person rather than completing online orders, making online orders wait 15+ minutes after it says completed online I don’t recommend it just order in person or order somewhere else when ordering online.
I visited this Subway location 600 w 19th St unit D on 12/14/25 and there were only two customers ahead of me. An employee named Liz was training a new staff member, but unfortunately the training was handled very poorly. Liz was being very rude to the new employee in front of customers, which was uncomfortable to witness.
Shortly after, Liz went to the back and left the new employee alone at the front during a busy moment. The new employee repeatedly had to go to the back to ask questions, clearly needing assistance. As a result, it took about 20–25 minutes just to place my order.
I do not blame the new employee at all — she was clearly trying her best. The issue was a lack of support and common-sense training. A trainer should step in to help when they see a coworker falling behind, especially someone who is new. Liz only came back to the front when a delivery driver arrived to pick up an order that wasn’t ready.
I hope management addresses proper training, professionalism, and teamwork so new employees are supported and customers don’t have to wait excessively.
Atmosphere: 2
Food: 3
Service: 1
Liz needs a raise! Such great attitude and customer service honestly made my day! So sweet!
Atmosphere: 5
Food: 5
Service: 5
You can basically build your own sub from any basic option.
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff. Clean environment. Food was delicious. Probably the best Subway around
Atmosphere: 5
Food: 5
Service: 5
online order was incorrect for both sandwiches. no condiments on sandwiches, incorrect toppings, paid for double meat, it wasn't added, etc. I called the store a few times over two days to try and ask for a refund or remake and no answer. they never pick up the phone. No resolution provided. Paid almost 20 bucks for two sandwiches to go to waste.
Atmosphere: 1
Food: 2
Service: 1
Liz has helped me 2 times and did a fantastic job making my 3 foot longs perfect! She was working alone and multitasking very well. It was amazing to see her keep her composure under pressure. There was bread coming out of oven, online orders, and a few people in line and she handled it all so well. Thank you Liz!
Atmosphere: 5
Food: 5
Service: 5
Placed an online order app said ready at 530 arrived at store to have to wait an additional 20 mins for order to be complete. Customer service is real crappy there, they practically ignore you. Order was completely messed up.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service. Placed an online order got there and it wasnt ready. Then i got my sandwhich and it wasnt toasted never coming back
Atmosphere: 1
Food: 1
Service: 1
Placed a pick up order and not only did they mess up my order I asked for it to be toasted and by the time i got home (i live 7 mins away) the bread was rock solid, tried calling the location and they don’t answer. Usually i never have this problem with other locations but for some reason this place always seems to mess up something. Please do better
Atmosphere: 1
Food: 1
Service: 1
Liz tends to prioritize to the customers who are ordering in person rather than completing online orders, making online orders wait 15+ minutes after it says completed online I don’t recommend it just order in person or order somewhere else when ordering online.
Atmosphere: 1
Food: 2
Service: 1
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Food: 5
Service: 5
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