Quality control and customer service here is so bad, it’s ridiculous. I ordered a platter plus a family meal. They were supposed to give me 12 white sauce and 7 hot sauce, they gave me 2 of each. There was no onions and green pepper for my family meal, and no pita bread for my platter. It’s all over the place. They don’t check before giving it to me, and when I called them after I got home, they didn’t offer me anything at all to compensate me for their mistake. I had to go back to get what was missing, and they offered nothing at all. Imagine your family is waiting for the food, and then everyone is disappointed by all that was missing.
Also I feel corporate is making bad decisions like making the hot sauce not hot anymore. Before 3 drops was all I needed for 1 platter, and now I use the entire packet, and it’s not spicy. Might as well use my own hot sauces. It’s so bad.
Atmosphere: 1
Food: 2
Service: 1
Dn Ch
I waited in line for my online order at pick up behind someone else as the cashier/food server helped him first but then the server walked away from me to help a female walking in placing an order. As i had had to wait for both of them in front of me, the server offered extra sauces to both of them but when she gave me my online order not only did she not offer me extra sauces, she just gave me one small single hot sauce packet. Then when i drove home and took out my $100 order out of the two bags, it was incorrect.
Atmosphere: 5
Food: 5
Service: 1
Cina Dean
Fast and high quality food. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Jehanzaib Ahmed
The food is not up to the standard of middle Eastern. Price is too high.
Atmosphere: 2
Food: 2
Service: 2
JASEN HARVISTON
Disappointing Drop in Quality - Cold, Stale Food & Missing Sauce I've been a fan of The Halal Guys for a while, but my last order was deeply disappointing. The quality of the food has taken a serious nosedive, to the point where I don't think I can recommend it anymore. The food—the meat and rice—was not just lukewarm, it was cold. It tasted like it had been sitting out for a long time, leading to a truly stale and old flavor and texture. This is a huge letdown, as their food is supposed to be served fresh and hot. To make matters worse, the order was incomplete: the sauce was missing. The iconic white and hot sauces are what make The Halal Guys' platters what they are, and without them, the meal was incredibly dry and bland. If this is the new standard, I'll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Thomas Balentine
The food is ready quickly and the order accuracy is typically on point. The French fries are TO DIE FOR when properly salted. The baklava can be better - it's too wet with honey but still very tasty. It's a healthy meal that I try to get once a week. Good stuff, great staff!
Atmosphere: 5
Food: 5
Service: 5
al m
They have lost the quality! Food is not fresh, it seems to be made a while an ago, stale taste , lacks the taste now.
Atmosphere: 3
Food: 2
Service: 4
Asilbek Sharipov
i love it
Atmosphere: 5
Food: 5
Service: 5
Qusai Yaseen
Very bad service very bad food 😡😡😡😡😡😡
rose kim
Normally a five star fast food option BUT REALLY?!? No hot sauce :(
A good branch location, probably the best I've been to. The food and service here is all good. The best things to order here has to be the bowls and french fries. The fries here are pretty top notch. The white sauce they put on the bowl dishes is fantastic too. The falafel here is really good and crispy too.
Atmosphere: 5
Food: 5
Service: 5
Duncan Kikoyo
Good food. You should go there.
Atmosphere: 4
Food: 5
Service: 4
Guillermo Rodriguez
Very good alternative to Chipotle for a similar bowl type meal. Love the white sauce. Hot sauce is hot so be careful lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Gyro Platter
islandcoconutnut
Price increased and portions decreased!! No wonder its always empty! Save your money and go somewhere else!!
Atmosphere: 1
Food: 1
Service: 1
Omar khan
It was just Michael by himself and he served me in a very kind and professional way
Quality control and customer service here is so bad, it’s ridiculous. I ordered a platter plus a family meal. They were supposed to give me 12 white sauce and 7 hot sauce, they gave me 2 of each. There was no onions and green pepper for my family meal, and no pita bread for my platter. It’s all over the place. They don’t check before giving it to me, and when I called them after I got home, they didn’t offer me anything at all to compensate me for their mistake. I had to go back to get what was missing, and they offered nothing at all. Imagine your family is waiting for the food, and then everyone is disappointed by all that was missing.
Also I feel corporate is making bad decisions like making the hot sauce not hot anymore. Before 3 drops was all I needed for 1 platter, and now I use the entire packet, and it’s not spicy. Might as well use my own hot sauces. It’s so bad.
Atmosphere: 1
Food: 2
Service: 1
I waited in line for my online order at pick up behind someone else as the cashier/food server helped him first but then the server walked away from me to help a female walking in placing an order. As i had had to wait for both of them in front of me, the server offered extra sauces to both of them but when she gave me my online order not only did she not offer me extra sauces, she just gave me one small single hot sauce packet. Then when i drove home and took out my $100 order out of the two bags, it was incorrect.
Atmosphere: 5
Food: 5
Service: 1
Fast and high quality food. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
The food is not up to the standard of middle Eastern. Price is too high.
Atmosphere: 2
Food: 2
Service: 2
Disappointing Drop in Quality - Cold, Stale Food & Missing Sauce
I've been a fan of The Halal Guys for a while, but my last order was deeply disappointing. The quality of the food has taken a serious nosedive, to the point where I don't think I can recommend it anymore.
The food—the meat and rice—was not just lukewarm, it was cold. It tasted like it had been sitting out for a long time, leading to a truly stale and old flavor and texture. This is a huge letdown, as their food is supposed to be served fresh and hot.
To make matters worse, the order was incomplete: the sauce was missing. The iconic white and hot sauces are what make The Halal Guys' platters what they are, and without them, the meal was incredibly dry and bland.
If this is the new standard, I'll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
The food is ready quickly and the order accuracy is typically on point. The French fries are TO DIE FOR when properly salted. The baklava can be better - it's too wet with honey but still very tasty. It's a healthy meal that I try to get once a week. Good stuff, great staff!
Atmosphere: 5
Food: 5
Service: 5
They have lost the quality! Food is not fresh, it seems to be made a while an ago, stale taste , lacks the taste now.
Atmosphere: 3
Food: 2
Service: 4
i love it
Atmosphere: 5
Food: 5
Service: 5
Very bad service very bad food
😡😡😡😡😡😡
Normally a five star fast food option BUT REALLY?!? No hot sauce :(
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
A good branch location, probably the best I've been to. The food and service here is all good. The best things to order here has to be the bowls and french fries. The fries here are pretty top notch. The white sauce they put on the bowl dishes is fantastic too. The falafel here is really good and crispy too.
Atmosphere: 5
Food: 5
Service: 5
Good food. You should go there.
Atmosphere: 4
Food: 5
Service: 4
Very good alternative to Chipotle for a similar bowl type meal. Love the white sauce. Hot sauce is hot so be careful lol.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Gyro Platter
Price increased and portions decreased!! No wonder its always empty! Save your money and go somewhere else!!
Atmosphere: 1
Food: 1
Service: 1
It was just Michael by himself and he served me in a very kind and professional way
Good food and great service
Atmosphere: 5
Food: 5
Service: 5
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