Can you believe this is a DOUBLE chicken tostada...if this is double chicken id hate to see the regular. I hadn't eaten here in a while and decided to give it try and now I remember why I hadn't eaten here...and wont again
Atmosphere: 3
Food: 2
Service: 3
wilber martinez
12-28-2025 at 12:16 pm all crew was talking and talking about their things and people waiting and waiting for their food. Rude people, distracting people doing other things, not come this location anymore 👎
Atmosphere: 1
Food: 3
Service: 1
Yony valle
Very tasty chicken....good combos for the price
Atmosphere: 4
Food: 4
Service: 4
Maria Garcia
Chicken dry no flavor !
Atmosphere: 2
Food: 1
Service: 2
Bruce L.
Store does not redeem offers from app!
Atmosphere: 1
Food: 1
Service: 1
manuel sorto
I like their chicken salad cheap price and good taste
Food: 5
Service: 5
Ben Cabrera
Great food
Atmosphere: 5
Food: 5
Service: 5
JC Garcia
Very rude drive through personal. First time I encountered someone at these place on Atlantic and Hartle ave.
Service: 1
maria jimenez
Old chicken, dry horrible taste. Guest service, it seems the pll that work there they hate to be there. Why dont yo guys look for something that is going to make you happy. There was no orchata, they didnt have Serranos, I asked for cilantro sauce and they didnt give it to me. Horribleeee I'll never go back there.
Atmosphere: 1
Food: 1
Service: 1
Ramiro Vargas
Very bad customer service as i walk in there was no interaction at the front the cashier she was just quiet staring at me no hi sir how are you? Nothing i was asking questions and she rudely reply ahhh its on the menu.. ok so i order for dine in got my meal the chicken was super old maybe from the morning. The soda machine did not had orchata sprite lemonade nothing.. so what are you selling.. then i went to the counter to ask for a fork the girl at drivethru seen me standing for over 5 min and did not help very bad service from start to finish.. bad customer service+ Bad chicken+ no sodas . Your employees need to be retrained or hire new personell.Definitely i will not return
I am writing to provide feedback regarding my recent experience at your Pollo Loco location. On June 4, 2025, at approximately 3:44 PM, I used the drive-thru. I initially attempted to order a 2-piece chicken combo but was informed that there would be a 15-minute wait for the chicken to be ready. When I inquired about the wait time for a salad and a Pollo Bowl, I was told that those items could be prepared immediately. As a result, I ordered a salad for myself and a Pollo Bowl for my toddler. The employee who processed my payment did not provide me with a receipt. Upon arriving home and beginning to eat, I discovered that the chicken in my salad was raw. My three-year-old daughter had already consumed most of the chicken from the Pollo Bowl, which I was unable to inspect before she ate it. However, the condition of the chicken in my salad was clearly undercooked. I contacted the Pollo Loco location to inform them of this issue. The employee I spoke with offered a full refund and a complimentary replacement order, which I accepted. I also requested a copy of my receipt for both transactions, in case my daughter or I become ill and legal action is necessary. After receiving the replacement order and returning home, I found that the lids for the plates had a foul odor, as if they had been handled with the same gloves used to touch the raw chicken. I am now very concerned about the possibility of food poisoning for both myself and my young daughter. I urge you to investigate this location immediately, as this level of food safety negligence is unacceptable.
yoci mancilla
This place never has what you ask for, they always want to give you what they have available and not actually what you order. Not to mention you always have to check your order because it’s always wrong!
Jose “cobi” jr
customer service is bad, employees talking and not paying attention to customers. soda machines always bad where im going home with water instead of soda. pay and not get what you asked for.
Jennifer M
Worst customer service ever every time, Only reason I go there beacuse it's the closest to me, se pasan they gave raw chicken it wasn't fully cooked, keep in mind this is my first review ever.
Angie Triste
The lady by the counter was very helpful and very attentive to people who might need help ordering from their screens. she was very friendly with great customer service skills something I haven't seen in a while.
Can you believe this is a DOUBLE chicken tostada...if this is double chicken id hate to see the regular. I hadn't eaten here in a while and decided to give it try and now I remember why I hadn't eaten here...and wont again
Atmosphere: 3
Food: 2
Service: 3
12-28-2025 at 12:16 pm all crew was talking and talking about their things and people waiting and waiting for their food. Rude people, distracting people doing other things, not come this location anymore 👎
Atmosphere: 1
Food: 3
Service: 1
Very tasty chicken....good combos for the price
Atmosphere: 4
Food: 4
Service: 4
Chicken dry no flavor !
Atmosphere: 2
Food: 1
Service: 2
Store does not redeem offers from app!
Atmosphere: 1
Food: 1
Service: 1
I like their chicken salad cheap price and good taste
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Very rude drive through personal. First time I encountered someone at these place on Atlantic and Hartle ave.
Service: 1
Old chicken, dry horrible taste. Guest service, it seems the pll that work there they hate to be there. Why dont yo guys look for something that is going to make you happy. There was no orchata, they didnt have Serranos, I asked for cilantro sauce and they didnt give it to me. Horribleeee I'll never go back there.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service as i walk in there was no interaction at the front the cashier she was just quiet staring at me no hi sir how are you? Nothing i was asking questions and she rudely reply ahhh its on the menu.. ok so i order for dine in got my meal the chicken was super old maybe from the morning. The soda machine did not had orchata sprite lemonade nothing.. so what are you selling.. then i went to the counter to ask for a fork the girl at drivethru seen me standing for over 5 min and did not help very bad service from start to finish.. bad customer service+ Bad chicken+ no sodas . Your employees need to be retrained or hire new personell.Definitely i will not return
Restaurantji Recommends
I am writing to provide feedback regarding my recent experience at your Pollo Loco location. On June 4, 2025, at approximately 3:44 PM, I used the drive-thru. I initially attempted to order a 2-piece chicken combo but was informed that there would be a 15-minute wait for the chicken to be ready. When I inquired about the wait time for a salad and a Pollo Bowl, I was told that those items could be prepared immediately. As a result, I ordered a salad for myself and a Pollo Bowl for my toddler. The employee who processed my payment did not provide me with a receipt. Upon arriving home and beginning to eat, I discovered that the chicken in my salad was raw. My three-year-old daughter had already consumed most of the chicken from the Pollo Bowl, which I was unable to inspect before she ate it. However, the condition of the chicken in my salad was clearly undercooked. I contacted the Pollo Loco location to inform them of this issue. The employee I spoke with offered a full refund and a complimentary replacement order, which I accepted. I also requested a copy of my receipt for both transactions, in case my daughter or I become ill and legal action is necessary. After receiving the replacement order and returning home, I found that the lids for the plates had a foul odor, as if they had been handled with the same gloves used to touch the raw chicken. I am now very concerned about the possibility of food poisoning for both myself and my young daughter. I urge you to investigate this location immediately, as this level of food safety negligence is unacceptable.
This place never has what you ask for, they always want to give you what they have available and not actually what you order. Not to mention you always have to check your order because it’s always wrong!
customer service is bad, employees talking and not paying attention to customers. soda machines always bad where im going home with water instead of soda. pay and not get what you asked for.
Worst customer service ever every time,
Only reason I go there beacuse it's the closest to me, se pasan they gave raw chicken it wasn't fully cooked, keep in mind this is my first review ever.
The lady by the counter was very helpful and very attentive to people who might need help ordering from their screens. she was very friendly with great customer service skills something I haven't seen in a while.
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