Service is atrocious very rude and when asked the team laughed at a customer unfortunately I have to witness it. When asked for a Manger the guys said he is one of them... if McDonald's really reads this review hope they dons o me this about it. Sorry.... there was one employee stood out with exceptional customer service his Name is Jamal Amazing...
Atmosphere: 3
Food: 3
D. M
Customers service is deplorable from Management down to servers. Ordered are continuously messed up. We live 5 minutes from the location and the foods cold by the time we get home. No thank you. We tried to place the seasonal Grinch order. Instead of saying they ran out the girl who worked there just put in an order for something else and didn’t even tell us. We got to the window, no apology, we had them change the order to what we wanted. Instead of giving us the condiments we asked for she gave us the run thing. Thought we had the right stuff finally, left and realized they didn’t. Turned around went back and the idiot manager tried charging us again for their mistake! When we drove up to the next window to the girl who waited on us, the manager came along, gave us the correct order, no smile no apology.
Food: 2
Service: 1
Michael
Gone there a few times near closing and every time they are closed way before the advertised times. Update your site, how hard can it be. It shows your hours are until 1130 on Sunday and I rolled up at 10:50 and you guys were all shut down. Not cool.
Service: 2
m wa
They’re literally never open by 5am like how they say they are. I end up going to Starbucks next door for breakfast 5 days a week because of this.
San Chan Saetern
App says open until 11:30pm. On Sunday. Its 11:06pm and drive through business is closed. You need the district manager or owner... not the assistant lol 😆.
Atmosphere: 4
Food: 4
Service: 1
Carmen Jose
We were three minutes early to breakfast, but they refused to serve us lunch. After we came back, they kept questioning our order and told us we had to wait for the food to be ready when we pulled up. The service was terrible and the food wasn’t even worth it. Terrible experience.
Atmosphere: 1
Food: 3
Service: 1
Eric Snyder
McDonald’s connoisseur here, you can check my app. This is a top 3 worst McDonald’s I’ve ever been to. They always make you drive around to wait for your “drive-thru” order, but then when you get your food the fries are ALWAYS soggy, cold and just not cooked through. The QPCs come out so greasy that by the time you get to eat it the bottom bun is a soggy mess. And I know the fast food model has switched in recent years, but this is a community with a ton of retirees and I’ve seen multiple get completely ignored and receive zero customer service at the counter because the assumption is they will use the order screens.
Atmosphere: 1
Food: 1
Service: 1
Tashu Da Cashew
my burger was pink
Atmosphere: 1
Food: 1
Service: 1
Jon
A little dirty. Door put of alignment has to pushed super hard to get in and out. Burger was cold.
Atmosphere: 3
Food: 3
Service: 3
Kyle W
Rude staff. Prices have seemed to.habe doubled since I went last in 2020.
Looked pretty new, food as expected, Very clean restrooms.
Atmosphere: 4
Food: 3
Service: 4
Zakaria Azizi
Employees so mean and disrespectful
Emily Aparicio
These guys were completely ignoring us and the many customers that were waiting in line to pay. They were in a bad mood and took it out on faithful american customers not very happy 😡
Aaron Gable
Very clean and friendly
Zoe Hartnett (Zoe)
Employees here seem to regularly disregard order specifications (i.e. no onions on a burger despite having requested otherwise), and exude a general unprofessionalism. I do understand that this is a McDonalds, but that’s beside my point. This is a recurring issue, in my case— The food is decent, but not decent enough to make up for such a careless mistake. There have also been instances where they completely ignore an order, past the point of ‘not hearing you.’ Another time, an employee directly told us that, “we don’t sell happy meals.” The inner atmosphere is fine, but nothing special. The very least you could do is ensure that your employees are competent enough to handle a single order.
Service is atrocious very rude and when asked the team laughed at a customer unfortunately I have to witness it. When asked for a Manger the guys said he is one of them... if McDonald's really reads this review hope they dons o me this about it. Sorry.... there was one employee stood out with exceptional customer service his Name is Jamal Amazing...
Atmosphere: 3
Food: 3
Customers service is deplorable from Management down to servers. Ordered are continuously messed up. We live 5 minutes from the location and the foods cold by the time we get home. No thank you. We tried to place the seasonal Grinch order. Instead of saying they ran out the girl who worked there just put in an order for something else and didn’t even tell us. We got to the window, no apology, we had them change the order to what we wanted. Instead of giving us the condiments we asked for she gave us the run thing. Thought we had the right stuff finally, left and realized they didn’t. Turned around went back and the idiot manager tried charging us again for their mistake! When we drove up to the next window to the girl who waited on us, the manager came along, gave us the correct order, no smile no apology.
Food: 2
Service: 1
Gone there a few times near closing and every time they are closed way before the advertised times. Update your site, how hard can it be. It shows your hours are until 1130 on Sunday and I rolled up at 10:50 and you guys were all shut down. Not cool.
Service: 2
They’re literally never open by 5am like how they say they are. I end up going to Starbucks next door for breakfast 5 days a week because of this.
App says open until 11:30pm. On Sunday. Its 11:06pm and drive through business is closed. You need the district manager or owner... not the assistant lol 😆.
Atmosphere: 4
Food: 4
Service: 1
We were three minutes early to breakfast, but they refused to serve us lunch. After we came back, they kept questioning our order and told us we had to wait for the food to be ready when we pulled up. The service was terrible and the food wasn’t even worth it. Terrible experience.
Atmosphere: 1
Food: 3
Service: 1
McDonald’s connoisseur here, you can check my app. This is a top 3 worst McDonald’s I’ve ever been to. They always make you drive around to wait for your “drive-thru” order, but then when you get your food the fries are ALWAYS soggy, cold and just not cooked through. The QPCs come out so greasy that by the time you get to eat it the bottom bun is a soggy mess. And I know the fast food model has switched in recent years, but this is a community with a ton of retirees and I’ve seen multiple get completely ignored and receive zero customer service at the counter because the assumption is they will use the order screens.
Atmosphere: 1
Food: 1
Service: 1
my burger was pink
Atmosphere: 1
Food: 1
Service: 1
A little dirty. Door put of alignment has to pushed super hard to get in and out. Burger was cold.
Atmosphere: 3
Food: 3
Service: 3
Rude staff. Prices have seemed to.habe doubled since I went last in 2020.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Looked pretty new, food as expected, Very clean restrooms.
Atmosphere: 4
Food: 3
Service: 4
Employees so mean and disrespectful
These guys were completely ignoring us and the many customers that were waiting in line to pay. They were in a bad mood and took it out on faithful american customers not very happy 😡
Very clean and friendly
Employees here seem to regularly disregard order specifications (i.e. no onions on a burger despite having requested otherwise), and exude a general unprofessionalism. I do understand that this is a McDonalds, but that’s beside my point. This is a recurring issue, in my case— The food is decent, but not decent enough to make up for such a careless mistake. There have also been instances where they completely ignore an order, past the point of ‘not hearing you.’ Another time, an employee directly told us that, “we don’t sell happy meals.” The inner atmosphere is fine, but nothing special. The very least you could do is ensure that your employees are competent enough to handle a single order.
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