One of the employees made a mistake with my order but the person that helped me was quick to apologize (on behalf of his coworker) - as soon as he saw the receipt, and wasted no time to fix what I ordered. Great experience so far from this location. Very professional, polite and respectful. Kudos to him. Keep up the good work..
Roseanna Chavez
My order was taking over two hours and within those two hours I called twice both of the times I was told my order had just left, but nothing was arriving so I decided to go to the store and talk to someone they told me that the order had just left 30 minutes ago so I decide to cancel my order. Once at my house like half an hour later, the pizza showed up, we just turned it away and told him that we had canceled.
d martinez
My experience with this place is always timming. Every time I order from here my order takes hours. I don't advise you to order from Domino's if you want to eat within an hour.
Loretta Lovett
Quick and easy dinner- budget friendly.
Ron Hudson
To me, Domino's makes one of the best Philly cheese steaks sandwiches that you can find outside of the original cheesesteaks made in Philly. Their bread is excellent. You're looking for a good sandwich, I would recommend this.
Skylar Stevens
Not sure if everyone else has this experience but no matter when I order from this domino's it takes TWO hours minimum to get delivered to my house less than ten minutes away. Every. Time. That and it can be hit or miss. Some times it's over-baked, some times it seems almost under-baked. Not sure what is going on there but it's definitely not the best domino's around. Unfortunately with limited food "convenience" options in dixon we will still order from here.
Merissa R.
Every single time I order the pasta primavera I request no tomatoes or onions. And every single time they ignore the fact that I order online and take off tomatoes and onions manually when adding it to my cart. Why do y'all continue to ignore the customers order tag? It's really not hard to pay attention to each individual order I worked in a pizza place for 4+ years.
Alyssa Cole
First time trying this dominos since i’m new here. The customer service is amazing. Calvin is great he is literally the sweetest and very professional! Food was great.
Chris K.
2nd screw up on 3 days. Tonight I waited at home until the application told me the pizza was completed before I drove to the store. When I arrived, I found that it had just gone into the oven and I ended up having to wait for about 7 minutes. It was done well - but as my last experience was a bad one - this didn't sit well either. Last Friday night, I ordered my usual pizza for pickup, used the usual payment method, but this time Dominos had a problem processing the pmt and I was advised to call the store. I tried to call but could not get through so I stopped by to pay for the pizza on my way home from the grocery store. They took my pmt and told me my pizza was being made but because they were busy it would be about 10-15 minutes before it was ready. Since I had groceries in the car I told them I'd be back to pick it up in 15-20min. When I returned 20+ minutes later, the pizza was not ready and I was informed it hadn't been started because they'd run out of mushrooms and needed to know what I wanted them to do. The shift manager claimed to have called me twice and texted me too but I received NO TEXT and only when I was about to leave the store (after cancelling the order) did the 1 (not 2) phone call show up on my phone and it's time stamp was 5 minutes before I came back to the store... obviously a big disconnect. Had any offer been made to compensate me for my inconvenience of repeated trips to the store that night, missing ingredients, etc. it could have saved the sale. As it was, I had no incentive, other than my hunger, to trust Dominos to get the next order right - so I canceled and went to your competition for dinner. As a former Domino's employee (and a Quality Assurance/ Customer Service expert) what should have happened is a phone call should have been repeatedly attempted (at the time of my return there were no orders in the oven, on the prep table, & no other customers waiting). A simple apology for the error and an offer to deliver it free or even maybe to give me a free add on would have helped save the sale and my respect for this store. But that didn't happen. Now, on this next attempt to order, more problems with incorrect information - this time blamed on the weather. The pizza tonight was great - as it usually is, but customer service and communication is a big issue at this store!
Bruce Dilts
Incorrect order. No apology just “he can remake it. It will be another 10 minutes” meanwhile I’m cooling my heals waiting in the car. This is not the first time this has happened. They have never apologized or said I’m sorry for the inconvenience
This place makes great pizzas for low prices. I order on the app because it makes it easy to get really specific about the crust, sauce, toppings, and cooking style I want for each pizza. I tried Brooklyn style with extra sauce on a large pepperoni and jalapeno pizza for $7.99 last night and it was AMAZING! You can tell the employees care about producing a good product. Pizzas are usually ready for carry-out about 20 minutes after I place an order.
April Warn
We only order the medium size hand toss pan. This is the only crust we will eat.
Jake Ryan Cornejo
Thanks for making our dinner for tonight appreciate your hard work! Guys are awesome keep up the work!
Aaron Demmon
It's good....
Kelley C.
You just have to know what to order and this pizza is great for the low price and fast service! We like to order several medium 2 topping pizzas at $5.99 each and let the kids pick different topping combos. With the Dominos app, you can get really specific about the type of crust and sauce you want, as well as specify if you like your pizza cooked well-done. Here's a photo of a pepperoni and jalapeno with extra sauce cooked well-done. It was ready ten minutes after I ordered it, and it was DELICIOUS!
One of the employees made a mistake with my order but the person that helped me was quick to apologize (on behalf of his coworker) - as soon as he saw the receipt, and wasted no time to fix what I ordered. Great experience so far from this location. Very professional, polite and respectful. Kudos to him. Keep up the good work..
My order was taking over two hours and within those two hours I called twice both of the times I was told my order had just left, but nothing was arriving so I decided to go to the store and talk to someone they told me that the order had just left 30 minutes ago so I decide to cancel my order. Once at my house like half an hour later, the pizza showed up, we just turned it away and told him that we had canceled.
My experience with this place is always timming. Every time I order from here my order takes hours. I don't advise you to order from Domino's if you want to eat within an hour.
Quick and easy dinner- budget friendly.
To me, Domino's makes one of the best Philly cheese steaks sandwiches that you can find outside of the original cheesesteaks made in Philly. Their bread is excellent. You're looking for a good sandwich, I would recommend this.
Not sure if everyone else has this experience but no matter when I order from this domino's it takes TWO hours minimum to get delivered to my house less than ten minutes away. Every. Time. That and it can be hit or miss. Some times it's over-baked, some times it seems almost under-baked. Not sure what is going on there but it's definitely not the best domino's around. Unfortunately with limited food "convenience" options in dixon we will still order from here.
Every single time I order the pasta primavera I request no tomatoes or onions. And every single time they ignore the fact that I order online and take off tomatoes and onions manually when adding it to my cart. Why do y'all continue to ignore the customers order tag? It's really not hard to pay attention to each individual order I worked in a pizza place for 4+ years.
First time trying this dominos since i’m new here. The customer service is amazing. Calvin is great he is literally the sweetest and very professional! Food was great.
2nd screw up on 3 days. Tonight I waited at home until the application told me the pizza was completed before I drove to the store. When I arrived, I found that it had just gone into the oven and I ended up having to wait for about 7 minutes. It was done well - but as my last experience was a bad one - this didn't sit well either. Last Friday night, I ordered my usual pizza for pickup, used the usual payment method, but this time Dominos had a problem processing the pmt and I was advised to call the store. I tried to call but could not get through so I stopped by to pay for the pizza on my way home from the grocery store. They took my pmt and told me my pizza was being made but because they were busy it would be about 10-15 minutes before it was ready. Since I had groceries in the car I told them I'd be back to pick it up in 15-20min. When I returned 20+ minutes later, the pizza was not ready and I was informed it hadn't been started because they'd run out of mushrooms and needed to know what I wanted them to do. The shift manager claimed to have called me twice and texted me too but I received NO TEXT and only when I was about to leave the store (after cancelling the order) did the 1 (not 2) phone call show up on my phone and it's time stamp was 5 minutes before I came back to the store... obviously a big disconnect. Had any offer been made to compensate me for my inconvenience of repeated trips to the store that night, missing ingredients, etc. it could have saved the sale. As it was, I had no incentive, other than my hunger, to trust Dominos to get the next order right - so I canceled and went to your competition for dinner. As a former Domino's employee (and a Quality Assurance/ Customer Service expert) what should have happened is a phone call should have been repeatedly attempted (at the time of my return there were no orders in the oven, on the prep table, & no other customers waiting). A simple apology for the error and an offer to deliver it free or even maybe to give me a free add on would have helped save the sale and my respect for this store. But that didn't happen. Now, on this next attempt to order, more problems with incorrect information - this time blamed on the weather. The pizza tonight was great - as it usually is, but customer service and communication is a big issue at this store!
Incorrect order. No apology just “he can remake it. It will be another 10 minutes” meanwhile I’m cooling my heals waiting in the car. This is not the first time this has happened. They have never apologized or said I’m sorry for the inconvenience
Restaurantji Recommends
This place makes great pizzas for low prices. I order on the app because it makes it easy to get really specific about the crust, sauce, toppings, and cooking style I want for each pizza. I tried Brooklyn style with extra sauce on a large pepperoni and jalapeno pizza for $7.99 last night and it was AMAZING! You can tell the employees care about producing a good product. Pizzas are usually ready for carry-out about 20 minutes after I place an order.
We only order the medium size hand toss pan. This is the only crust we will eat.
Thanks for making our dinner for tonight appreciate your hard work! Guys are awesome keep up the work!
It's good....
You just have to know what to order and this pizza is great for the low price and fast service! We like to order several medium 2 topping pizzas at $5.99 each and let the kids pick different topping combos. With the Dominos app, you can get really specific about the type of crust and sauce you want, as well as specify if you like your pizza cooked well-done. Here's a photo of a pepperoni and jalapeno with extra sauce cooked well-done. It was ready ten minutes after I ordered it, and it was DELICIOUS!