Went in to order, I thought it will be faster to get my meal since inside looked empty and I was on my lunch brake. Young workers taking forever to take an order, poor customer service, at the time of the worker getting my meal ready kept going in circles to get it ready. Took him like 15 min to end up getting the chicken from a keep warm container. Poor service. So disappointed of this place, need to train workers on getting orders and food fast to customers.
Food tasted good, this review is just for their poor service
Not the first time it happens
Atmosphere: 2
Food: 5
Service: 1
Diego Zúñiga
Nice staff!!
Atmosphere: 5
Food: 5
Service: 5
Dina Castle
For someone with gastrointestinal issues, Pollo Loco sounds like a good idea but depending on what issues you have the citrus and acidic toppings such as Pico de Gallo or even their lime drizzled chicken can cause issues. Also it's really hard to customize orders. From my experience workers will shut down the option or they'll take the order but not customize it at all. I ordered mashed potatoes without gravey due to my gastritis issue and unfortunately my order had gravey. So just a heads up, it's something to think about.
Atmosphere: 4
Food: 3
Service: 1
Alfredo Sanchez
The manager at this location Martin, Always making sure my order & customer orders have everything as ordered !
Food: 5
Service: 5
RICKYBOBBIE 213
This Pollo loco is very very filthy 🤮 if they don't clean the restrooms imagine the rest of the facility they probably don't even wash their hands either
Atmosphere: 1
Food: 1
Service: 2
Katrina Timoney
Bacon ranch salad is the bomb. Best salad ever.
Atmosphere: 5
Food: 5
Service: 5
James C.
Real nice service, but their tables could be a little bit cleaner, as well as floors. I know that is something else.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Jose A Sanchez
Poor service... 2 tortillas four a 4pc meal, no napkins, didn't ask about chicken breast or leg and tigh, they just give you whatever they want...
Went in to order, I thought it will be faster to get my meal since inside looked empty and I was on my lunch brake. Young workers taking forever to take an order, poor customer service, at the time of the worker getting my meal ready kept going in circles to get it ready. Took him like 15 min to end up getting the chicken from a keep warm container. Poor service.
So disappointed of this place, need to train workers on getting orders and food fast to customers.
Food tasted good, this review is just for their poor service
Not the first time it happens
Atmosphere: 2
Food: 5
Service: 1
Nice staff!!
Atmosphere: 5
Food: 5
Service: 5
For someone with gastrointestinal issues, Pollo Loco sounds like a good idea but depending on what issues you have the citrus and acidic toppings such as Pico de Gallo or even their lime drizzled chicken can cause issues. Also it's really hard to customize orders. From my experience workers will shut down the option or they'll take the order but not customize it at all. I ordered mashed potatoes without gravey due to my gastritis issue and unfortunately my order had gravey. So just a heads up, it's something to think about.
Atmosphere: 4
Food: 3
Service: 1
The manager at this location Martin, Always making sure my order & customer orders have everything as ordered !
Food: 5
Service: 5
This Pollo loco is very very filthy 🤮 if they don't clean the restrooms imagine the rest of the facility they probably don't even wash their hands either
Atmosphere: 1
Food: 1
Service: 2
Bacon ranch salad is the bomb. Best salad ever.
Atmosphere: 5
Food: 5
Service: 5
Real nice service, but their tables could be a little bit cleaner, as well as floors. I know that is something else.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Poor service... 2 tortillas four a 4pc meal, no napkins, didn't ask about chicken breast or leg and tigh, they just give you whatever they want...
Atmosphere: 1
Food: 2
Service: 1
They always forget items
Service: 1
Very good food and great staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not a very clean location
Atmosphere: 3
Food: 5
Service: 3
I ordered a two piece meal with some macaroni and cheese with some orange rice but their soda machine was down.
No drinks at the machine. And not one said anything I ask to reimburse my money.
Atmosphere: 3
Service: 1
They say they open at 10am but im sitting waiting on them to open 10:05am and still not open...
Atmosphere: 1
Food: 5
Service: 1
They never get the orders right.
Atmosphere: 1
Food: 3
Service: 1
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