Gotta start by saying that this El Pollo Loco in Downey looks super modern, wish all Pollo Locos looked like this one. I tried the Chicken Habanero Tostada, and I gotta say its a win. It was a nice change-up from my usual Chicken avacodo Tostada. Only thing... My chicken was a little cold. Still good, but could've been warmer
yony valle
My daughter loves this pollo
Atmosphere: 4
Food: 4
Service: 4
Lyndeinm Franco
I always get the Chicken Tostada bowl No cheese No sour cream Sometimes extra Rice& Beans And a drink
They always manage to make the order right ✅️ Good attitude 👏 Clean enough to make me dine in
I tried giving El Pollo Loco one more chance first you’re not able to talk to anyone you have to use a machine to order. Second purchase three Burritos, and they did not have rice, and little beans lots of salad and sauce. That is not same Burrito I purchase in other el pollo locos locations. Always the Downey location. Today Thursday 10-14-21 at 10:25am. I arrived at at this pollo loco in the City of Downey, and I had the worse experience. The sign on the door stated that they open at 10:30am. It was 10:45am. and still closed. At 11:15am. They decided to open the door everyone outside waiting were upset, I asked why open so late, the employee female stated we open at 11:00am. But you are still late. She stated that nothing was prepared. I still when to get soda, and the soda machine started to trough out soda on the side they forgot to put the tip. I had soda all over me, and no Manager. This establishment needs, Manager, better trained employees, and fallow the the policies at what times they really opens.
Atmosphere: 3
Food: 1
Service: 1
Elizabeth Gonzalez
Today I came her for the first time, I had placed a mobile order and asked the drive-thru attendant if I could pick up the order via drive thru and they said, "yes". When I got to the pick up window An extremely rude woman started to yell at me and give me an attitude telling me to go park and get my order. I tried explaining that what happened and she was not having it. I have never been talked to like this in my life. Her tone and attitude were unessasary. The general manager was right next to her and didn't say anything. I will not be back to this location.
I hated my experience , asked for double chicken salad and got double the space where I could've had more for what I paid for. Don't waste your money , they skimp you on your rightful portions
Atmosphere: 1
Food: 1
Service: 1
Josue Flores
Good experience
Atmosphere: 3
Food: 4
Service: 4
Stephen Guzman
Good food, family meals
Atmosphere: 5
Food: 5
Service: 5
Juan Garcia
I hate doing this but I've tried, oh how I've tried. Been here maybe five times, all times I've either waited for what feels eternal, received the wrong order or came up with nothing because they ran out of food? Not to mention waiting for what feels like eternity and get nothing. I'm sure the employees are okay, can't say because I've never had the pleasure to meet them(all drive through experiences). Management needs to get it together. I wish them the best but I won't be around to see it.
Gotta start by saying that this El Pollo Loco in Downey looks super modern, wish all Pollo Locos looked like this one. I tried the Chicken Habanero Tostada, and I gotta say its a win. It was a nice change-up from my usual Chicken avacodo Tostada. Only thing... My chicken was a little cold. Still good, but could've been warmer
My daughter loves this pollo
Atmosphere: 4
Food: 4
Service: 4
I always get the Chicken Tostada bowl
No cheese
No sour cream
Sometimes extra Rice& Beans
And a drink
They always manage to make the order right ✅️
Good attitude 👏
Clean enough to make me dine in
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Creamy Cilantro Dressing, Pico De Gallo Medium, Bowl Combo Double Chicken Rice Beans Cheese Cabbage Chips House Salsa, Chicken Tacos, Chips, Avocado, Chicken Salad, Guacamole, Tortillas, Chicken Avocado, Tostada Más, Double Chicken Avocado Salad
I tried giving El Pollo Loco one more chance first you’re not able to talk to anyone you have to use a machine to order. Second purchase three Burritos, and they did not have rice, and little beans lots of salad and sauce. That is not same Burrito I purchase in other el pollo locos locations. Always the Downey location. Today Thursday 10-14-21 at 10:25am. I arrived at at this pollo loco in the City of Downey, and I had the worse experience. The sign on the door stated that they open at 10:30am. It was 10:45am. and still closed. At 11:15am. They decided to open the door everyone outside waiting were upset, I asked why open so late, the employee female stated we open at 11:00am. But you are still late. She stated that nothing was prepared. I still when to get soda, and the soda machine started to trough out soda on the side they forgot to put the tip. I had soda all over me, and no Manager. This establishment needs, Manager, better trained employees, and fallow the the policies at what times they really opens.
Atmosphere: 3
Food: 1
Service: 1
Today I came her for the first time, I had placed a mobile order and asked the drive-thru attendant if I could pick up the order via drive thru and they said, "yes". When I got to the pick up window An extremely rude woman started to yell at me and give me an attitude telling me to go park and get my order. I tried explaining that what happened and she was not having it. I have never been talked to like this in my life. Her tone and attitude were unessasary. The general manager was right next to her and didn't say anything. I will not be back to this location.
Atmosphere: 1
Food: 3
Service: 1
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Bowl Combo Double Chicken Rice Beans Cheese Cabbage Chips House Salsa
I hated my experience , asked for double chicken salad and got double the space where I could've had more for what I paid for. Don't waste your money , they skimp you on your rightful portions
Atmosphere: 1
Food: 1
Service: 1
Good experience
Atmosphere: 3
Food: 4
Service: 4
Good food, family meals
Atmosphere: 5
Food: 5
Service: 5
I hate doing this but I've tried, oh how I've tried. Been here maybe five times, all times I've either waited for what feels eternal, received the wrong order or came up with nothing because they ran out of food? Not to mention waiting for what feels like eternity and get nothing. I'm sure the employees are okay, can't say because I've never had the pleasure to meet them(all drive through experiences). Management needs to get it together. I wish them the best but I won't be around to see it.
Restaurantji Recommends
Portion has gotten really small, and they charge for every little thing.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Good food and good customer service !
Clean and fast service
Parking: Lots of parking and clean area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
What a delicious chicken!!!
Atmosphere: 4
Food: 4
Service: 4
My order was excellent, the temperature and the flavor was good. I would come back if I need some fast food without the guilt.
Atmosphere: 4
Food: 5
Service: 5
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