It’s only one person taking orders and food is nasty and the girl don’t speak English and she got mad at me because an don’t speak Spanish and they take two more checks because they have ghost employees
Atmosphere: 1
Food: 1
Service: 1
Jaz Banda
The food was too dry too overcooked horrible taste, and the chicken plates look like you were eating ground beef or ground chicken. They all just wanna cover it up with their teriyaki sauce, but some people can have that so when you ask them for something fresh they denied doing it for you. I would like for the owner to please contact me. His name is Sam’s. I mean, that’s what they told me. I don’t know, but I wish I could speak to him because it’s horrible. You tell him not to mix the rise and the veggies on the side and they denied doing that also in the city of DOWNY and the mall.
Atmosphere: 1
Food: 1
Service: 1
Rodolfo Luna
I been ordering food here for over a year it's delicious. Today the cook touches the raw shrimp then served my chicken on top..when I mentioned the cashier about a refund they said no. I looked very carefully for no refund sign but there was not..the guy had an attitude and he just started a few months ago because I seen when he first started..he mentioned he was the manager. I'm not sure how when there was a another person there way before him. When I called the number on the receipt was their store and no one picked up. I heard the "manager" tell the other worker not to pick up the phone because it was me calling. I let them know that they just contaminated my food by using the same spatula to flip the shrimp and that I'm allergic to shrimp, then they picked up my chicken with the same raw shrimp and poured it on my plate. They did not offer a new plate or to wipe the grill. They gave me a hard time. I asked for the corporate number or someone else I could call because that is not right but he gave me an atty and ignored me. The first time he ignored me so I spoke in Spanish to him so he could understand. Yes I was upset but I did not cuss them out. He got a bit loud but maybe due to the busy mall. I kept it professional and simply asked for my money back, a new meal and he said no I have to take that one. Does anyone know where I'm able to speak with someone about this situation possibly get my money back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Plates
Natalie Mejia
I do not recommend to eat here the chef is really rude !! And talks bad about all the customers he really needs to get fired! by asking a question about my order he said in spanish they don't leave me alone to a coworker and she starts laughing too how unprofessional he treats his customers,her too !I I will never eat here again and it's to pricey especially I really hope they hire employees that love there job !!!
Atmosphere: 1
Food: 1
Service: 1
822 Giron
I just left this place. Came home with a half plate of food it seems. I ordered the #5 beef and shrimp bowl. What attracted me was the price. It seemed fair for today's market. But no. I don't recommend it. It's too little of a serving even for the price. Barely and beef 8 pieces of shrimp. Hardly any veggies. 2 broccoli heads. That's it. I feel robbed. Very unsatisfied.
My woman ordered first, I was thinking the cashier was going to ask me what I wanted next, nope told me 15.50 for one plate. My woman's food nothing special either. One broccoli head. That's it. Beef and shrimp portion lacking tremendously. Just bad overall
What really upset me was that there was a couple other people ahead of me when I saw their plate they could barely close it. The person before me asked for a little bit more beef which the line cook agreed to give him. I guess I was charged with that extra pieces of beef. What a disappointment. Foods ok. Nothing great. I rather go to a Chinese food restaurant or ohno.
First time never again. Small portions. Foods nothing to recommend either.
Atmosphere: 1
Food: 2
Service: 1
Claudia Navas
The food wasn’t it the rice tasted stale and the shrimp and chicken was unseasoned ?
Atmosphere: 2
Food: 2
Service: 3
Enrique Suarez
I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS PLACE SUCKS!
E. Suarez
I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS PLACE SUCKS!
JOSE ANAYA
I like chicken teriyaki well done, and they said that they can't, only on week days because there was people on line so service first, quality last and our food was so cold couldn't eat it.
Atmosphere: 4
Food: 2
Service: 4
Christina Bernal
I always used to come here and they serve really good the plate....But today they only serve me rice and a little bit of chicken I am really disappointed???
Very good, I loved eating in this very tasty place ?
Zoro R
The food was amazing. I got the teriyaki with chow mein, and it was delicious. The people rating it are being a little bit too delicate.
Atmosphere: 5
Food: 5
Service: 5
Robin Taylor
This place is NASTY.. avoid at all costs. Meat is not cooked correctly. Usually undercooked. Lots of better options in the food court.
Maritza Hernandez
The cooker was nasty and a liar. He likes to give customer what he wants. He thinks that we don't know what he give to us. Do not go to eat in that place U don't recommend it. I forgot the cashier is also nasty and s liar.
It’s only one person taking orders and food is nasty and the girl don’t speak English and she got mad at me because an don’t speak Spanish and they take two more checks because they have ghost employees
Atmosphere: 1
Food: 1
Service: 1
The food was too dry too overcooked horrible taste, and the chicken plates look like you were eating ground beef or ground chicken. They all just wanna cover it up with their teriyaki sauce, but some people can have that so when you ask them for something fresh they denied doing it for you. I would like for the owner to please contact me. His name is Sam’s. I mean, that’s what they told me. I don’t know, but I wish I could speak to him because it’s horrible. You tell him not to mix the rise and the veggies on the side and they denied doing that also in the city of DOWNY and the mall.
Atmosphere: 1
Food: 1
Service: 1
I been ordering food here for over a year it's delicious. Today the cook touches the raw shrimp then served my chicken on top..when I mentioned the cashier about a refund they said no. I looked very carefully for no refund sign but there was not..the guy had an attitude and he just started a few months ago because I seen when he first started..he mentioned he was the manager. I'm not sure how when there was a another person there way before him. When I called the number on the receipt was their store and no one picked up. I heard the "manager" tell the other worker not to pick up the phone because it was me calling. I let them know that they just contaminated my food by using the same spatula to flip the shrimp and that I'm allergic to shrimp, then they picked up my chicken with the same raw shrimp and poured it on my plate. They did not offer a new plate or to wipe the grill. They gave me a hard time. I asked for the corporate number or someone else I could call because that is not right but he gave me an atty and ignored me. The first time he ignored me so I spoke in Spanish to him so he could understand. Yes I was upset but I did not cuss them out. He got a bit loud but maybe due to the busy mall. I kept it professional and simply asked for my money back, a new meal and he said no I have to take that one. Does anyone know where I'm able to speak with someone about this situation possibly get my money back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Teriyaki Plates
I do not recommend to eat here the chef is really rude !! And talks bad about all the customers he really needs to get fired! by asking a question about my order he said in spanish they don't leave me alone to a coworker and she starts laughing too how unprofessional he treats his customers,her too !I I will never eat here again and it's to pricey especially I really hope they hire employees that love there job !!!
Atmosphere: 1
Food: 1
Service: 1
I just left this place. Came home with a half plate of food it seems. I ordered the #5 beef and shrimp bowl. What attracted me was the price. It seemed fair for today's market. But no. I don't recommend it. It's too little of a serving even for the price. Barely and beef 8 pieces of shrimp. Hardly any veggies. 2 broccoli heads. That's it. I feel robbed. Very unsatisfied.
My woman ordered first, I was thinking the cashier was going to ask me what I wanted next, nope told me 15.50 for one plate. My woman's food nothing special either. One broccoli head. That's it. Beef and shrimp portion lacking tremendously. Just bad overall
What really upset me was that there was a couple other people ahead of me when I saw their plate they could barely close it. The person before me asked for a little bit more beef which the line cook agreed to give him. I guess I was charged with that extra pieces of beef. What a disappointment. Foods ok. Nothing great. I rather go to a Chinese food restaurant or ohno.
First time never again. Small portions. Foods nothing to recommend either.
Atmosphere: 1
Food: 2
Service: 1
The food wasn’t it the rice tasted stale and the shrimp and chicken was unseasoned ?
Atmosphere: 2
Food: 2
Service: 3
I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS PLACE SUCKS!
I was literally the only person ordering. Business seemed slow for them. However, the rest of the mall and food court eating area was full. I ordered the chicken teriyaki plate. Walked across the large seating area to meet my family who ordered something else and sat at the far end of the food court. I open my plate and started eating, no teriyaki in the teriyaki chicken. I now have to walk back to Sansei to get some. No big deal, people make mistakes. I get there and they say I need to bring back my whole order so they can pour what was supposed to be poured to start with, on the chicken. I tell them I left the food at my table and just pour me a little on the small Styrofoam cup that's literally on the counter in front of me. It wasn't like he couldn't remember me I'm the only customer at the moment and they're practically dead. I asked you're going to make me walk all the way across the seating area to get my plate and correct what you did wrong? They said they couldn't do it. I went, got my plate and they did it. I told them that wasn't what I expected of they make the mistake. He didn't care. Told him I wouldn't be back. Got back and my Orange was terrible too. It was mostly water. So no, probably will eat at any other place there but not this one again. I don't recommend it. Also, just saw the other reviews after I posted this and it's pretty consistent. THIS PLACE SUCKS!
I like chicken teriyaki well done, and they said that they can't, only on week days because there was people on line so service first, quality last and our food was so cold couldn't eat it.
Atmosphere: 4
Food: 2
Service: 4
I always used to come here and they serve really good the plate....But today they only serve me rice and a little bit of chicken I am really disappointed???
Restaurantji Recommends
Very good staff very friendly and helpful
Very good, I loved eating in this very tasty place ?
The food was amazing. I got the teriyaki with chow mein, and it was delicious. The people rating it are being a little bit too delicate.
Atmosphere: 5
Food: 5
Service: 5
This place is NASTY.. avoid at all costs. Meat is not cooked correctly. Usually undercooked. Lots of better options in the food court.
The cooker was nasty and a liar. He likes to give customer what he wants. He thinks that we don't know what he give to us. Do not go to eat in that place U don't recommend it. I forgot the cashier is also nasty and s liar.
Atmosphere: 1
Food: 1
Service: 1
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