I came to get the BOGO charburger. I told the woman, Claudia, who seemed to be a manager, that I wanted to pay the difference and get an ahi tuna sandwich instead of a charburger for one of the sandwiches. It became very confusing the way she explained it; she kept asking me if I wanted cheese on it, and she told me that she would have to charge me extra for teriyaki sauce and tartar sauce. She said that they had to prepare it exactly like the charburger (that was a first for me). I told her that all of the other times that I have paid the difference and switched it out, I never had to pay extra for the sauces. So, I said never mind. She kept telling me over and over again that she had to make it exactly like the charburger and asking me if I wanted cheese on it. I just answered her and wanted to be done. She was not nice at all.
While I was waiting for my order, I saw Claudia go from cleaning, prepping and taking out the trash to handling and bagging orders without washing her hands. That is not ok at all...ever!!!
I would have asked for a refund and walked out but, luckily, she was only putting our food in the bag (even though that is still not ok). But, I will not be coming back to this location.
Jon Kim
I ordered a half-and-half mix of fries and onion rings. Unfortunately, the fries were drenched in oil and extremely greasy, while the onion rings were soggy and limp. I brought this to the manager’s attention and showed her what was left. She simply replaced the same portion—no more, no less. While I wasn’t expecting an entirely new order, the lack of accountability was disappointing. Not even a single apology from the manager—truly poor customer service
Carol Bejarano
Great burger, clean restaurant, and friendly staff.
Caty Wagner
They got rid of the Impossible burgers. They were the only major chain to carry Impossible burgers. Their veggie burgers suck. I won’t be going to any Habit Burger anymore. You lost a big customer.
Lisa Myers
I just wanted to take a moment and recognize Esteban and the staff that worked on Easter Sunday at The Habit in Downey. My family and I had an emergency with our grandmother which put us spending the holiday at the emergency room and when we came in, Esteban was very kind and accommodating to our order request, even individually bagging our order for us. It was a nice experience and break from the morning we had had and we appreciate the kindness and care that he and the entire team showed us. Thank you again for your warm hospitality in a less celebratory moment for our family. 🫶
Emily Del Toro
If you’re going to charge extra for ranch, and I mean (I only asked for one extra) please fill your cups up. Super bothering when it’s less than half full but you want to charge for one more cup. Won’t be back at the habit with this change.
Atmosphere: 1
Food: 1
Service: 1
Jesus Beltran
Great Customer Service but unfortunately quality of food for the chain went down hill. From Coke drinks to the downgraded Pepsi drinks. The smaller portions of food. This place was my go to burger place. Unfortunately will have to look elsewhere.
Atmosphere: 5
Food: 1
Service: 5
Margaret G
Ceaser dressing can taste better
Atmosphere: 5
Food: 4
Service: 5
Martin Villalobos
My mom loved it. That's rare!
Parking: Easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Salad
Bad Wolf
The service is ok but they tend to mess up on orders a lot and not do anything to fix it.
The service is ok but they tend to mess up on orders a lot and not do anything to fix it.
Atmosphere: 3
Food: 3
Service: 2
Ada Garcia
They have very good sandwiches, salads, hamburgers, fries, sweet potatoes, fried beans.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tempura Green Beans, Sweet Potato Fries, Burger, Grilled Chicken, Charburger Grilled Cheese, Barbecue Chicken Salad Y Club Chicken Sandwich with Avocado Toast, Santa Barbara Charbroiled Burger
Be wary. They are now starting to charge for ranch and thousand island. 90 cents each. Ridiculous, not only do they raise the food prices but they also take advantage of the dressings. Will never eat here again
I came to get the BOGO charburger. I told the woman, Claudia, who seemed to be a manager, that I wanted to pay the difference and get an ahi tuna sandwich instead of a charburger for one of the sandwiches. It became very confusing the way she explained it; she kept asking me if I wanted cheese on it, and she told me that she would have to charge me extra for teriyaki sauce and tartar sauce. She said that they had to prepare it exactly like the charburger (that was a first for me). I told her that all of the other times that I have paid the difference and switched it out, I never had to pay extra for the sauces. So, I said never mind. She kept telling me over and over again that she had to make it exactly like the charburger and asking me if I wanted cheese on it. I just answered her and wanted to be done. She was not nice at all.
While I was waiting for my order, I saw Claudia go from cleaning, prepping and taking out the trash to handling and bagging orders without washing her hands. That is not ok at all...ever!!!
I would have asked for a refund and walked out but, luckily, she was only putting our food in the bag (even though that is still not ok). But, I will not be coming back to this location.
I ordered a half-and-half mix of fries and onion rings. Unfortunately, the fries were drenched in oil and extremely greasy, while the onion rings were soggy and limp. I brought this to the manager’s attention and showed her what was left. She simply replaced the same portion—no more, no less. While I wasn’t expecting an entirely new order, the lack of accountability was disappointing. Not even a single apology from the manager—truly poor customer service
Great burger, clean restaurant, and friendly staff.
They got rid of the Impossible burgers. They were the only major chain to carry Impossible burgers. Their veggie burgers suck. I won’t be going to any Habit Burger anymore. You lost a big customer.
I just wanted to take a moment and recognize Esteban and the staff that worked on Easter Sunday at The Habit in Downey. My family and I had an emergency with our grandmother which put us spending the holiday at the emergency room and when we came in, Esteban was very kind and accommodating to our order request, even individually bagging our order for us. It was a nice experience and break from the morning we had had and we appreciate the kindness and care that he and the entire team showed us. Thank you again for your warm hospitality in a less celebratory moment for our family. 🫶
If you’re going to charge extra for ranch, and I mean (I only asked for one extra) please fill your cups up. Super bothering when it’s less than half full but you want to charge for one more cup. Won’t be back at the habit with this change.
Atmosphere: 1
Food: 1
Service: 1
Great Customer Service but unfortunately quality of food for the chain went down hill. From Coke drinks to the downgraded Pepsi drinks. The smaller portions of food. This place was my go to burger place. Unfortunately will have to look elsewhere.
Atmosphere: 5
Food: 1
Service: 5
Ceaser dressing can taste better
Atmosphere: 5
Food: 4
Service: 5
My mom loved it. That's rare!
Parking: Easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Salad
The service is ok but they tend to mess up on orders a lot and not do anything to fix it.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
The service is ok but they tend to mess up on orders a lot and not do anything to fix it.
Atmosphere: 3
Food: 3
Service: 2
They have very good sandwiches, salads, hamburgers, fries, sweet potatoes, fried beans.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tempura Green Beans, Sweet Potato Fries, Burger, Grilled Chicken, Charburger Grilled Cheese, Barbecue Chicken Salad Y Club Chicken Sandwich with Avocado Toast, Santa Barbara Charbroiled Burger
Food Very Good !!!
Vegetarian options: Very Good Selección!!!
Parking: Easy Parking
Wheelchair accessibility: Yea
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings, Ahi Tuna Sandwich, Veggie Burger, Salad
Be wary. They are now starting to charge for ranch and thousand island. 90 cents each. Ridiculous, not only do they raise the food prices but they also take advantage of the dressings. Will never eat here again
Atmosphere: 1
Food: 1
Service: 1
Food was good ? thanks
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, Salad
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