I was going to get my birthday ice cream, and you might know on your birthday you can get one for free. However, I am from Canada, so when I registered and wanted to get my application, I couldn’t, because for iPhones from other countries they restricted access to download the application. I was standing there and struggling, thinking my luck for this year is not good to work… Owner saw it , and get me my birthday ice cream:) I really appreciate it! Thank you:) Lucky for this year;)
Atmosphere: 4
Food: 5
Service: 5
Roger R.
It took me several phone calls and actually having to drive to different locations around the Redwood City area in my attempt to order a Grasshopper Pie for my daughter's birthday. Two of my phone calls were answered by individuals who had no idea that Baskin Robbins even offered this item on their menu. Another one at least might have known, but very quickly cut me off and told me that they only do cakes at their location. One that I drove to said that he would gladly make it for me but the company has been shorting him on his orders for the past two weeks so he had no supplies and wasn't sure if or when he would get them. I was finally able to order the pie from the location in Redwood City but he wasn't really sure that he could do it either. He was going to have to order the crust and hope it would be delivered the following morning. Luckily it was delivered but the ice cream that was used to make it must have been old because it just didn't look right. The mint chocolate chip ice cream was more brown than green. What a hassle. Is it because good help is so hard to find or is it a lack of training? I doubt if I will ever try another Baskin Robbins in this area ever again.
Ana M.
Every summer we get ice cream from here for our birthdays. The ice cream cake is amazing here. Cookies and cream was our favorite but my son has celiac and we try and find alternatives. This baskin robins is nicer now since it moved its way bigger and the bathrooms are nice and clean. The people are really friendly here
Alice C
Maps location isn't correct. Baskin Robbins shares a storefront with Togo's.It is closer to Nordstrom, in the same large shopping center.I called to inquire about purchasing gift cards. Very friendly service and I confirmed that gift cards are available at the counter.When I arrived, the shop was very well lit and clean. A short line for ice cream (all the flavors looked amazing) with a kind team member. Portions looked fairly generous for the prices on the wall.I was able to purchase gift cards for my event. I'll be back soon to use them!
Katie Franz
Just want to note that baskin Robbins is not at this location any more....they moved a little bit, near wingstop.
Joshua Johnson
Super friendly staff and clean location. They were very nice and I thought the portions were generous compared to other BR locations I've been to. Will definitely be back.
Kelley T.
This baskin robins was a little hard to find as you had to go all the way to the back of the plaza, right next to the wing stop, and go into the Togo's as they are connected to each other. Other than how hard it was to find, my experience was very pleasant. The weather is starting to warm up so I came in for some ice cream. I chose my favorite flavor, nutty coconut, and got a kids scoop. The lady who helped me was very nice and welcoming, rung me up, and gave me a heaping scoop. This scoop was actually bigger than most other baskin robins I've been to, so it was a very nice surprise. The ice cream itself was very creamy, tasted like coconut, and had many nuts in it. Overall, one of the better baskin robins shops with very good customer service.
F I
Note, this location moved to the next door building next to Wing Stop
Leslie Lewis
Nicest people ever work in this store. Super friendly and helpful.
James Smith
Fast service and a very kind employee assisted me tonight around 8:30. I went to pick up a tub of Oreo ice cream and one of rocky road. These are in a freezer accessible to customers so they can pick and bring up to the register. Minus one star because the ice cream was way too soft, borderline soupy(attached a picture but don't think is shows how soft it was). Unsure if the freezer was on its last leg or if they purposely have the freezer setting that low. I live 5 minutes away from this location so it wasn't sitting out long at all. Been to other locations and have never had this issue
Best Baskin Robbins on the peninsula for sure!!! Employees are so efficient and kind, I'm in and out with a smile every time. Doesn't seem as overpriced as other Baskin Robbins around the area.
I was going to get my birthday ice cream, and you might know on your birthday you can get one for free. However, I am from Canada, so when I registered and wanted to get my application, I couldn’t, because for iPhones from other countries they restricted access to download the application. I was standing there and struggling, thinking my luck for this year is not good to work… Owner saw it , and get me my birthday ice cream:) I really appreciate it! Thank you:) Lucky for this year;)
Atmosphere: 4
Food: 5
Service: 5
It took me several phone calls and actually having to drive to different locations around the Redwood City area in my attempt to order a Grasshopper Pie for my daughter's birthday. Two of my phone calls were answered by individuals who had no idea that Baskin Robbins even offered this item on their menu. Another one at least might have known, but very quickly cut me off and told me that they only do cakes at their location. One that I drove to said that he would gladly make it for me but the company has been shorting him on his orders for the past two weeks so he had no supplies and wasn't sure if or when he would get them. I was finally able to order the pie from the location in Redwood City but he wasn't really sure that he could do it either. He was going to have to order the crust and hope it would be delivered the following morning. Luckily it was delivered but the ice cream that was used to make it must have been old because it just didn't look right. The mint chocolate chip ice cream was more brown than green. What a hassle. Is it because good help is so hard to find or is it a lack of training? I doubt if I will ever try another Baskin Robbins in this area ever again.
Every summer we get ice cream from here for our birthdays. The ice cream cake is amazing here. Cookies and cream was our favorite but my son has celiac and we try and find alternatives. This baskin robins is nicer now since it moved its way bigger and the bathrooms are nice and clean. The people are really friendly here
Maps location isn't correct. Baskin Robbins shares a storefront with Togo's.It is closer to Nordstrom, in the same large shopping center.I called to inquire about purchasing gift cards. Very friendly service and I confirmed that gift cards are available at the counter.When I arrived, the shop was very well lit and clean. A short line for ice cream (all the flavors looked amazing) with a kind team member. Portions looked fairly generous for the prices on the wall.I was able to purchase gift cards for my event. I'll be back soon to use them!
Just want to note that baskin Robbins is not at this location any more....they moved a little bit, near wingstop.
Super friendly staff and clean location. They were very nice and I thought the portions were generous compared to other BR locations I've been to. Will definitely be back.
This baskin robins was a little hard to find as you had to go all the way to the back of the plaza, right next to the wing stop, and go into the Togo's as they are connected to each other. Other than how hard it was to find, my experience was very pleasant. The weather is starting to warm up so I came in for some ice cream. I chose my favorite flavor, nutty coconut, and got a kids scoop. The lady who helped me was very nice and welcoming, rung me up, and gave me a heaping scoop. This scoop was actually bigger than most other baskin robins I've been to, so it was a very nice surprise. The ice cream itself was very creamy, tasted like coconut, and had many nuts in it. Overall, one of the better baskin robins shops with very good customer service.
Note, this location moved to the next door building next to Wing Stop
Nicest people ever work in this store. Super friendly and helpful.
Fast service and a very kind employee assisted me tonight around 8:30. I went to pick up a tub of Oreo ice cream and one of rocky road. These are in a freezer accessible to customers so they can pick and bring up to the register. Minus one star because the ice cream was way too soft, borderline soupy(attached a picture but don't think is shows how soft it was). Unsure if the freezer was on its last leg or if they purposely have the freezer setting that low. I live 5 minutes away from this location so it wasn't sitting out long at all. Been to other locations and have never had this issue
Restaurantji Recommends
Best Baskin Robbins on the peninsula for sure!!! Employees are so efficient and kind, I'm in and out with a smile every time. Doesn't seem as overpriced as other Baskin Robbins around the area.
Pralines and cream ice cream cake to die for
Great customer service!
It's just ice cream
Great for kids