Domino's Pizza

Very bad service!!!

The reviews are true. This has to be the worst dominos ever! I ordered a pizza combo on Saturday and the waitresses time stated 35 min. We'll an hour later the status of my pizza was still in prep. I called and was on hold for 30 min because of course, no one was answering the phone. I decided to go to the store and everyone was there for the same reason about 15 people. The lady at the register said the tracker wasn't working and at that time my tracker moved to oven baking. I just asked for a refund and she said that they had no receipt paper and she refunded. No sorry, no remorse whats so ever. Im over this place. Not ordering from Domino's ever again.

Atmosphere: 1

Food: 2

Service: 1

Disappointing, I had to repeat my name three times and still got my order wrong twice. Also my pizza was cut incorrectly :(

Atmosphere: 2

Food: 3

Service: 2

Horrible service. Pre order food that was never delivered. The tracker indicated it was on the way. I checked a couple of times and still showed on the way. Then a minute out. Then complete. I was standing outside. No cars no pizza nothing. Called this store and waited 3 minutes before a live person picked up then hung up without saying a word. I called back waited again for a live person. Kid answers and tells me he will check the status after first asking if I’m sure several times. He put the phone down and twenty minutes later picks it up and says “hello” like we are talking for the first time. He tells me something went wrong and they will place the order again. I said no. Too late guest are hungry and I’m embarrassed. I’ll go to Pizza Hut. I asked for a refund. He said they can’t do that. I demand a refund and he says he will ask the GM. Puts the phone down and moments later picks it up and says “okay you’ll get a refund.” I demand to see the refund before we hang up. Guess what? He hung up. You want food. Don’t order from here. You’ll never get it.

Service: 1

Not all Dominoes are the same. This one is much better than the eastvale one. I would much rather come here than anywhere else. Same Dominos deals but the pizza just taste better

Atmosphere: 5

Food: 5

Service: 5

Walked in to order and the worker leaned over the counter using his phone didn’t want to take my order because he claimed he just cleaned everything 1 hour and 30 minutes before closing. Lol unbelievable

Service: 1

WORST PIZZA STORE.BAD MANGMENT. DO NOT ORDER.
I always order veggie pizza and they keep on putting ham on my pizza . When I complained , the manager didn't agree and told me to take pictures. When they did the same mistake again , I took the Picture and showed it to her . She was not ready to accept it. And again third time when I went to pick up my veggie pizza , there was chicken on it . I showed her right away and then she kept quit.

Atmosphere: 1

Food: 1

Service: 1

Pizza was ready for pick up very fast, about 10-15min. The only downside, were the 2 employees that were there. Ignored me until what seemed like they felt like it.

Atmosphere: 1

Food: 4

Service: 1

Ordered through the app and requested for it to be delivered to my car. Had my hazards on and everything meanwhile, other cars with theirs on were getting their food taken to their car. I waited for an entire squid game’s episode(I decided to catch up on the latest season while I wait) before I decided to get out my car and just get it. I’m thinking, “maybe they screwed up and are making a new pizza” or whatever, no. My pizza and wings were just sitting on the tray the entire time. You mean to tell me none of y’all couldn’t just bring it to my car!? What’s the point of having that option if I have to get out my car to get it!? Do better!!

Atmosphere: 3

Food: 5

Service: 1

Worse place we order pizza pineapple and jalapeño pizza they give us pepperoni pizza manger was so rude never go back again

Atmosphere: 1

Food: 1

Service: 1

Great customer service, I only had cash, and the offers for 3 medium pizzas but it was over 30$ which will be card, domino's helped me by keeping it under 30 and was able to pay cash and tipped the driver, excellent on working with me.

Atmosphere: 5

Food: 5

Service: 5

I am beyond furious with the experience I had at Domino’s Eastvale Location — hands down the worst I’ve ever had, and honestly, I’m still shocked at how poorly it was handled. I ordered two pizzas: one medium hand-tossed with garlic parmesan sauce, premium chicken, and black olives, and the other with marinara sauce, chicken, and black olives. Sounds simple enough, right? But when I got home, I was absolutely appalled by what I found.

The garlic parmesan pizza was a disaster. A quarter of it didn’t even have cheese on it — just dry, swollen dough — and to top it off, there was no chicken at all. Instead, it was mushrooms. I didn’t order mushrooms. My kids were the ones who noticed and complained, which is unacceptable on its own.

So what do I have to do? Drive all the way back to the store to get this fixed. And you’d think, after clearly screwing up the order, someone at Domino’s would apologize and fix the mistake without question. But no — instead, some guy at the store starts nitpicking that the pizza had a slice missing (because a child had removed it, obviously — I didn’t think I had to bring that detail into a pizza return process). Because of that, he says he can’t replace it. Excuse me?

I tell him it’s their mistake and they need to correct it. He reluctantly offers me a “credit for next time” — but I didn’t come back for a future promise. I came back for the correct pizza that I paid for. I refused the credit and insisted on a replacement. After waiting 15 minutes, he finally gives me a new pizza but has the nerve to tell me this is the “last time” he’ll do it and that next time, I won’t get a replacement.

Are you kidding me?

I brought back a wrongly made pizza, and instead of apologizing or showing any kind of customer service, this guy talks to me like he’s doing me a favor. Absolutely outrageous. I even took a picture of the pizza, which I’m happy to share if someone at Domino’s cares enough to reach out.

But I won’t be silent about this — I’m posting this on social media and tagging Domino’s. Something needs to be done. Domino’s claims to care about customer satisfaction — well, prove it. Because this experience was pathetic and completely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Victor was the best employee i’ve ever interacted with cool guy

Atmosphere: 4

Food: 4

Service: 5

Victor welcomed us with smiles and helped us out to get the best pizza for the best price

Atmosphere: 4

Food: 4

Service: 5

The stuffed permesan is the real deal. The wings aren't. I had already known that, but I bought them and made a poor choice and ordered it anyways.

Atmosphere: 4

Food: 4

Service: 5