Hello, I went today around 1:40pm the worse service ever, the drive thru attendant needs to get fired poor management skills, I told him can I get extra salsas, we are only able to give out 2x of the avocado salsa & 2x of the pico de gallo because it comes out of my pay check.... gave wrong tortillas, didnt give me the guacamole that was mixed with old and new I paid needed to come back go inside.... the driest chicken ever I dont recommend this place you guys should have high standards its Eastvale, anyway guys I would rather drive down to Van Buren to the other pollo loco, dont waste your time at this restaurant also please do not respond with the automatic replays please email us at blah blah hopefully the owner sees it.
Atmosphere: 1
Food: 1
Service: 1
Brandon Yates
Its fast food but a little better quality than most places and freshly prepared
Atmosphere: 4
Food: 4
Service: 4
Matt Sandoval
The manager Ben is the man was helpful and resolved an issue with Uber eats. Best service.
Atmosphere: 5
Food: 5
Service: 5
Johnny Wilson-Torres
Ordered chicken burrito and taco and the chicken was burnt tough I should of taken it back
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Burrito
Candace Buckley
We come here about 3-4 times a month always for dinner weeknights and food is always hot and fresh. The staff is very friendly and order comes out quick. Only once I had an issue with an inaccurate order (missing a burrito). I called and Rocio made it right and made up for their error. I see a few negative reviews/comments about messing up an order please understand that these are real hardworking people and they are not robots; mistakes happen. I’ve only ever received excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Cris David
Terrible order accuracy I ordered 10 green and 10 red salsas and only received 3 of each. These were basic, straightforward instructions—how is that so hard to get right? Feels like they’re hoarding salsa or just don’t care about getting orders correct. Very disappointed.
Atmosphere: 2
Food: 5
Service: 1
Blue Skys
This is the only El Pollo Loco that water is down their polio Bulls the
Atmosphere: 1
Food: 1
Service: 1
Fernanda Arango
I loved the place and the food its another level Felix was helpful
Atmosphere: 5
Food: 5
Service: 5
Leslie Gomez
Felix and his staff are always helpful. We love coming here. Great food and clean!!!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Harper
The window employees are always so nice, but idk whats going on with their cooks there. I dont know how sending out a burnt and dry chicken was acceptable to them. Juan Pollo never does me this dirty.
Felix was very helpful and made sure everything was up to standards. This is my favorite location because everything is delicious and fresh and the staff are very kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Genesis Martinez
Great friendly service
Atmosphere: 5
Food: 5
Service: 5
Charde Wilson
Felix is the best! He went above and beyond to ensure my order was correct, hot and fresh. He made sure I had all the condiments to go along with my order instead of rushing me.
Atmosphere: 5
Food: 5
Service: 5
Christian Bonton
Original Pollo Bowl Combo! Great Price, Great Value. Thanks!
Hello, I went today around 1:40pm the worse service ever, the drive thru attendant needs to get fired poor management skills, I told him can I get extra salsas, we are only able to give out 2x of the avocado salsa & 2x of the pico de gallo because it comes out of my pay check.... gave wrong tortillas, didnt give me the guacamole that was mixed with old and new I paid needed to come back go inside.... the driest chicken ever I dont recommend this place you guys should have high standards its Eastvale, anyway guys I would rather drive down to Van Buren to the other pollo loco, dont waste your time at this restaurant also please do not respond with the automatic replays please email us at blah blah hopefully the owner sees it.
Atmosphere: 1
Food: 1
Service: 1
Its fast food but a little better quality than most places and freshly prepared
Atmosphere: 4
Food: 4
Service: 4
The manager Ben is the man was helpful and resolved an issue with Uber eats. Best service.
Atmosphere: 5
Food: 5
Service: 5
Ordered chicken burrito and taco and the chicken was burnt tough I should of taken it back
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Burrito
We come here about 3-4 times a month always for dinner weeknights and food is always hot and fresh. The staff is very friendly and order comes out quick. Only once I had an issue with an inaccurate order (missing a burrito). I called and Rocio made it right and made up for their error. I see a few negative reviews/comments about messing up an order please understand that these are real hardworking people and they are not robots; mistakes happen. I’ve only ever received excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Terrible order accuracy
I ordered 10 green and 10 red salsas and only received 3 of each. These were basic, straightforward instructions—how is that so hard to get right? Feels like they’re hoarding salsa or just don’t care about getting orders correct. Very disappointed.
Atmosphere: 2
Food: 5
Service: 1
This is the only El Pollo Loco that water is down their polio Bulls the
Atmosphere: 1
Food: 1
Service: 1
I loved the place and the food its another level
Felix was helpful
Atmosphere: 5
Food: 5
Service: 5
Felix and his staff are always helpful. We love coming here. Great food and clean!!!
Atmosphere: 5
Food: 5
Service: 5
The window employees are always so nice, but idk whats going on with their cooks there. I dont know how sending out a burnt and dry chicken was acceptable to them. Juan Pollo never does me this dirty.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Felix was very helpful and made sure everything was up to standards. This is my favorite location because everything is delicious and fresh and the staff are very kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Great friendly service
Atmosphere: 5
Food: 5
Service: 5
Felix is the best! He went above and beyond to ensure my order was correct, hot and fresh. He made sure I had all the condiments to go along with my order instead of rushing me.
Atmosphere: 5
Food: 5
Service: 5
Original Pollo Bowl Combo! Great Price, Great Value. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Felix is the guy best service 👏
Atmosphere: 5
Food: 5
Service: 5
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