I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM.
During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge.
When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt.
This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable.
I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Sam Williams
The new fries are trash. please bring back the old ones.
Autumn Joyy
Great customer service, they’re very kind & ms Shelly is a sweetheart
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Andrew Finley
doesn't accept cash which screws over disabled people who dont carry cards.
Rachael Floquet
Awful… Cold!…. Wrong flavours!… wrong fries! Wrong sauces!
When we complained, we had to deal with bad attitude and an offer of 11£ refund! Our order was £80!!!! For food that went into the bin! Tasted awful heated up!
Micky Pistillo
Spent my entire lunch waiting for an order that should have been completed before I arrived. Never received the food I paid for
Cindy Gray
They could not give me cold wings and cold fries plus my drink was nasty
Michele Mp
Cold, old fries, no flavor and barely any sauce/seasoning on fries and wings. Decided to try it for the first time and won’t be going back obviously.
Ashley Nicole
Picked up my daughter’s order today and there was a “vote Trump” sticky note in the bottom of her sealed pickup bag. Absolutely disgusting.
took nearly 50 minutes for an order that I was told would be about 20.
food was mediocre at best, and the employees look like they just got out of a halfway house.
TheDarkWolf86
It is usually hit and miss with this location.
Atmosphere: 3
Food: 4
Service: 3
Miko Wolf
I love the flavors, and I've never had problems with staff. However, our wings always loose their dry rub because they are swimming in about a half inch layer of oil from the fryer. :(
Monica De La Fuente
Not open to the public ?
Vito
Nice place on base. Food is good but a little pricey.
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM. During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge. When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt. This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable. I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
The new fries are trash. please bring back the old ones.
Great customer service, they’re very kind & ms Shelly is a sweetheart
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
doesn't accept cash which screws over disabled people who dont carry cards.
Awful… Cold!…. Wrong flavours!… wrong fries! Wrong sauces! When we complained, we had to deal with bad attitude and an offer of 11£ refund! Our order was £80!!!! For food that went into the bin! Tasted awful heated up!
Spent my entire lunch waiting for an order that should have been completed before I arrived. Never received the food I paid for
They could not give me cold wings and cold fries plus my drink was nasty
Cold, old fries, no flavor and barely any sauce/seasoning on fries and wings. Decided to try it for the first time and won’t be going back obviously.
Picked up my daughter’s order today and there was a “vote Trump” sticky note in the bottom of her sealed pickup bag. Absolutely disgusting.
Restaurantji Recommends
took nearly 50 minutes for an order that I was told would be about 20. food was mediocre at best, and the employees look like they just got out of a halfway house.
It is usually hit and miss with this location.
Atmosphere: 3
Food: 4
Service: 3
I love the flavors, and I've never had problems with staff. However, our wings always loose their dry rub because they are swimming in about a half inch layer of oil from the fryer. :(
Not open to the public ?
Nice place on base. Food is good but a little pricey.
Atmosphere: 4
Food: 4
Service: 3
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