Never got my food the girl that was helping me totally ignore me while helping other customers with bigger table bigger parties with beer and only my plate was only one never came to check up on us over a hour wait REALLY BAD SERVICE!!
Atmosphere: 1
Service: 1
Priscilla Robertson
Only sharing because it’s so wrong that the first time I decide to use my rewards the quality of boneless wings I redeemed looks and taste like scraps or leftovers of food that should of been tossed away
Atmosphere: 4
Food: 1
Service: 4
D. Pollard
Great food, although the prices have increased still awesome
Atmosphere: 4
Food: 5
Service: 4
Daisy Navarro
Yesterday I was seated fast, but the service was extremely horrible. I’d understand if the place was packed, but this was not the case. The server took our order, but never once checked on us, He just disappeared into the kitchen. We were there for probably over two hours. I’d understand if they were backed up, but there was no communication, no check ups, nothing. It sucks because we don’t go out to eat often and we will definitely not be going back.
Food: 3
Service: 1
Red One
I've been coming here since it opened and the service seems to be on a constant decline. I understand a place can be busy or understaffed but everytime with no improvement is outright laziness from managements part. The service poor and the quality of food is not there. I'd save yourself the trouble of thinking this place has improved go elsewhere to hangout with friends or family.
Atmosphere: 3
Food: 2
Service: 1
John Britschgi
Food was cold service was terrible took 15 minutes to get first drink .
Atmosphere: 2
Food: 2
Service: 1
Emilio Ortiz
Fast service for table. Best wings
Atmosphere: 5
Food: 5
Service: 5
Annette Heras
Juan & Hannah are definitely the best waiters they are always on top of food and drinks and super friendly with customers even when it is super busy!
Atmosphere: 5
Food: 5
Service: 5
Rebecca Mena
Our waitress, Steph, was a trooper. She pulled through with every little request and order we wanted. As a former host of BWW, I would probably lose my mind managing so much. Please give her a bonus, anything; she’s an exemplary waitress with a patience that people could learn a thing two from.
We were there a few days ago. We requested a booth and the hostess told us that we will have to wait longer to be seated which we agreed. She calls us to be seated and gave us a table which I told her that wanted a booth from the beginning. She told us again that it will be a 30 minute wait. We decided to leave and of course she did not care. I don't know what is BWW policy on not using the whole restaurant. There was a lot of empty tables and booths.
Horrible Experience at Buffalo Wild Wings El Centro – Discriminatory, Overpriced, and Disrespectful!!!
My experience at the Buffalo Wild Wings in El Centro was so awful that I feel obligated to warn others. From start to finish, everything about this visit was a complete disaster—not just in terms of service and food quality, but also in the way we were treated.
First, our order was completely wrong. We ordered tater tots but were served fries instead. When we pointed out the mistake, the staff insisted that we had ordered fries—essentially gaslighting us rather than correcting their error. To make matters worse, when the bill arrived, we were charged for the tots we never received, and they outright refused to remove the charge.
The food itself was equally disappointing. The chicken tenders we ordered were burnt and completely overcooked, making them inedible. The sauce we specifically requested was not only wrong but was also served on the side instead of being tossed with the chicken as requested. When we asked if they could fix the issue and make the food properly, we were told no—no apologies, no attempt to correct their mistake, just a flat refusal to do anything about it.
What made this experience even worse was how we were treated compared to other customers. We are an interracial Black and White couple, and it was painfully obvious that we were overlooked the entire time. Meanwhile, other same-race couples were given prompt service, proper orders, and much better treatment. It was impossible to ignore how differently we were treated compared to other tables. We were barely acknowledged, had to repeatedly ask for basic service, and were dismissed when our order was wrong—while other customers had their needs met without any issue.
To add insult to injury, our bill was well over $100, and yet we were treated as if we didn’t matter. For that kind of money, you’d expect at least decent service and food that’s cooked properly, but we got neither. Instead, we were given the wrong food, terrible service, and blatant disrespect.
The service here was not just bad—it was outright discriminatory. The staff was rude, dismissive, and unwilling to take responsibility for their errors. Instead of making an effort to fix anything, they acted as if we were the problem for expecting to get what we actually ordered.
This kind of experience is completely unacceptable, especially at a chain restaurant where consistency and customer service should be a priority. It’s clear that the management at this location does not care about their customers at all—especially if you don’t fit a certain mold. Save yourself the frustration and take your business elsewhere—there are plenty of other restaurants in the area that actually care about their customers and serve food correctly without bias.
I will never return to this location or any other location, and I strongly advise others to avoid it as well. Buffalo Wild Wings, if you’re reading this, you need to seriously reconsider how this location is being run because it is an absolute disgrace to your brand.
Atmosphere: 2
Food: 1
Service: 1
Andrew Leu
Clean, prompt service and great food. Great service. A+++
Atmosphere: 5
Food: 5
Service: 5
Angel Zendejas
NEVER RETURNING AGAIN. The GM (general manager) blocked most played songs on touch tunes. Guest cannot enjoy music they want to hear while they eat. Even if the songs clean without profanity. ITS PETTY AND NOT FAIR!
Never got my food the girl that was helping me totally ignore me while helping other customers with bigger table bigger parties with beer and only my plate was only one never came to check up on us over a hour wait REALLY BAD SERVICE!!
Atmosphere: 1
Service: 1
Only sharing because it’s so wrong that the first time I decide to use my rewards the quality of boneless wings I redeemed looks and taste like scraps or leftovers of food that should of been tossed away
Atmosphere: 4
Food: 1
Service: 4
Great food, although the prices have increased still awesome
Atmosphere: 4
Food: 5
Service: 4
Yesterday I was seated fast, but the service was extremely horrible. I’d understand if the place was packed, but this was not the case. The server took our order, but never once checked on us, He just disappeared into the kitchen. We were there for probably over two hours. I’d understand if they were backed up, but there was no communication, no check ups, nothing. It sucks because we don’t go out to eat often and we will definitely not be going back.
Food: 3
Service: 1
I've been coming here since it opened and the service seems to be on a constant decline. I understand a place can be busy or understaffed but everytime with no improvement is outright laziness from managements part. The service poor and the quality of food is not there. I'd save yourself the trouble of thinking this place has improved go elsewhere to hangout with friends or family.
Atmosphere: 3
Food: 2
Service: 1
Food was cold service was terrible took 15 minutes to get first drink .
Atmosphere: 2
Food: 2
Service: 1
Fast service for table. Best wings
Atmosphere: 5
Food: 5
Service: 5
Juan & Hannah are definitely the best waiters they are always on top of food and drinks and super friendly with customers even when it is super busy!
Atmosphere: 5
Food: 5
Service: 5
Our waitress, Steph, was a trooper. She pulled through with every little request and order we wanted. As a former host of BWW, I would probably lose my mind managing so much. Please give her a bonus, anything; she’s an exemplary waitress with a patience that people could learn a thing two from.
Atmosphere: 5
Food: 5
Service: 5
I ❤️ the boneless and hamburgers 🍔.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We were there a few days ago. We requested a booth and the hostess told us that we will have to wait longer to be seated which we agreed. She calls us to be seated and gave us a table which I told her that wanted a booth from the beginning. She told us again that it will be a 30 minute wait. We decided to leave and of course she did not care. I don't know what is BWW policy on not using the whole restaurant. There was a lot of empty tables and booths.
Great place to enjoy with family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Mozzarella Sticks
Horrible Experience at Buffalo Wild Wings El Centro – Discriminatory, Overpriced, and Disrespectful!!!
My experience at the Buffalo Wild Wings in El Centro was so awful that I feel obligated to warn others. From start to finish, everything about this visit was a complete disaster—not just in terms of service and food quality, but also in the way we were treated.
First, our order was completely wrong. We ordered tater tots but were served fries instead. When we pointed out the mistake, the staff insisted that we had ordered fries—essentially gaslighting us rather than correcting their error. To make matters worse, when the bill arrived, we were charged for the tots we never received, and they outright refused to remove the charge.
The food itself was equally disappointing. The chicken tenders we ordered were burnt and completely overcooked, making them inedible. The sauce we specifically requested was not only wrong but was also served on the side instead of being tossed with the chicken as requested. When we asked if they could fix the issue and make the food properly, we were told no—no apologies, no attempt to correct their mistake, just a flat refusal to do anything about it.
What made this experience even worse was how we were treated compared to other customers. We are an interracial Black and White couple, and it was painfully obvious that we were overlooked the entire time. Meanwhile, other same-race couples were given prompt service, proper orders, and much better treatment. It was impossible to ignore how differently we were treated compared to other tables. We were barely acknowledged, had to repeatedly ask for basic service, and were dismissed when our order was wrong—while other customers had their needs met without any issue.
To add insult to injury, our bill was well over $100, and yet we were treated as if we didn’t matter. For that kind of money, you’d expect at least decent service and food that’s cooked properly, but we got neither. Instead, we were given the wrong food, terrible service, and blatant disrespect.
The service here was not just bad—it was outright discriminatory. The staff was rude, dismissive, and unwilling to take responsibility for their errors. Instead of making an effort to fix anything, they acted as if we were the problem for expecting to get what we actually ordered.
This kind of experience is completely unacceptable, especially at a chain restaurant where consistency and customer service should be a priority. It’s clear that the management at this location does not care about their customers at all—especially if you don’t fit a certain mold. Save yourself the frustration and take your business elsewhere—there are plenty of other restaurants in the area that actually care about their customers and serve food correctly without bias.
I will never return to this location or any other location, and I strongly advise others to avoid it as well. Buffalo Wild Wings, if you’re reading this, you need to seriously reconsider how this location is being run because it is an absolute disgrace to your brand.
Atmosphere: 2
Food: 1
Service: 1
Clean, prompt service and great food. Great service. A+++
Atmosphere: 5
Food: 5
Service: 5
NEVER RETURNING AGAIN.
The GM (general manager) blocked most played songs on touch tunes. Guest cannot enjoy music they want to hear while they eat. Even if the songs clean without profanity. ITS PETTY AND NOT FAIR!
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