Old bread, they always make mistakes, they occupy new people
Osvaldo Rios
Sooo good
Atmosphere: 5
Food: 5
Service: 5
raul ceceña
Super basic and expensive the combo, not coming back
Jose Vidales
I just bought some raspados But they are probably the worst I ever had
Atmosphere: 1
Food: 1
Service: 1
Oscar Farfan
I went to this place to get a hot dog and a raspado, and what should’ve been a simple transaction turned into a nightmare. After I received my food, I realized I hadn’t gotten my card back, so I politely asked the staff about it. The girl who attended to me said she wasn’t sure when she gave me my card but was pretty sure she had. I asked her to look for it, but she didn’t seem to care, doing only a brief search before brushing me off. When I asked to speak to a supervisor, she called someone named Ernie (not sure if he’s the supervisor or owner).
Here’s where things took a turn. While on the phone with him, she suddenly changed her story and told him that she was sure she had given me my card, despite having just told me moments earlier that she wasn’t sure. Hearing this, I asked her, "Why are you lying?" because she had clearly contradicted herself. Ernie overheard this and immediately went into attack mode. When I got on the phone with him, he started accusing me of disrespecting his staff without even listening to my side of the story.
Instead of addressing the situation calmly, Ernie escalated it. He yelled at me to move my car, and when I refused until my card was found, he became even more aggressive. He went as far as calling me out to get out of my car and fight him! He also took pictures of my car and told me that he was going to "catch me later." This is the face of Cuchi's Raspados—someone who resorts to fist fights over a situation that could have easily been handled professionally. But I guess Ernie doesn't know what professionalism is—he only knows how to escalate with threats and aggression.
And if they claim I'm lying, unfortunately for them, I have the video to prove it. My car is equipped with surveillance, and everything was caught on camera. I won’t post it unless I'm pushed to do so, but I have it ready.
I’m sure there are some die-hard fans of this place who will jump to defend it. I understand that maybe they didn’t go through this themselves, but I doubt they would be defending Cuchi’s Raspados if they had experienced what I did.
This whole situation could’ve been easily resolved if the staff and management had acted professionally. Instead, I was met with lies, threats, and hostility. If you value good customer service, avoid this place at all costs. Management here behaves more like street thugs than business professionals.
Atmosphere: 1
Food: 1
Service: 1
geri carter
Everything I orderd was not in,,tasted horrible and when ordering cachanilla they did not say the were out of chile and ciruela
Food: 1
Service: 5
Gerardo Soto
The churros locos are fantastic. I came all the way from Washington to visit and that was the first place I went to.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hot Dog and Fries with Cheese, Nachos Gorrones, Chili Cheese Fries, Churritos, Cuchis Fries, Loaded Fries
Maria Garcia
We order some shaved ice and some crazy peanuts, the shaved ice is not good with a lot of artificial flavor that's a No for me. But the crazy peanuts those were delicious..
Atmosphere: 5
Food: 3
Service: 5
Berthaluna Mejia
Their cakes and shaved ice are very delicious.
Food: 4
Service: 5
Recommended dishes: Chemise de Platano Con Nieve de Vainilla Y Fruta, Torta de Pavo
Bad!!! Before starting, the truth is that before it was great... today the quality was lower in everything... tea, shaved ice, the cuchi fries potatoes no no no!!! Before they were potatoes that were a little more original, today they are pure frozen wavy potatoes, what's wrong with them? Please don't change the quality... I really like their snacks but they're losing me 1 plus 1 less, you might say, but it is what it is... they went down a lot!!!! but much!!! its quality... be careful I'm not angry I just want the owner to read this and go back to the classic
Atmosphere: 2
Food: 2
Service: 2
Lila Schnell
Fun delicious drinks
Atmosphere: 5
Food: 5
Service: 5
Manny N
Great service and the raspados are delicious. Food leaves more to be desired though. Overall I’d say delicious, but stay away from the tortas.
Atmosphere: 4
Food: 3
Service: 5
Lisa Kiser
Great raspados
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
gabriela romero
With a dispenser (mariguana) as a neighbor the smell is strong when you are trying to order
Old bread, they always make mistakes, they occupy new people
Sooo good
Atmosphere: 5
Food: 5
Service: 5
Super basic and expensive the combo, not coming back
I just bought some raspados
But they are probably the worst I ever had
Atmosphere: 1
Food: 1
Service: 1
I went to this place to get a hot dog and a raspado, and what should’ve been a simple transaction turned into a nightmare. After I received my food, I realized I hadn’t gotten my card back, so I politely asked the staff about it. The girl who attended to me said she wasn’t sure when she gave me my card but was pretty sure she had. I asked her to look for it, but she didn’t seem to care, doing only a brief search before brushing me off. When I asked to speak to a supervisor, she called someone named Ernie (not sure if he’s the supervisor or owner).
Here’s where things took a turn. While on the phone with him, she suddenly changed her story and told him that she was sure she had given me my card, despite having just told me moments earlier that she wasn’t sure. Hearing this, I asked her, "Why are you lying?" because she had clearly contradicted herself. Ernie overheard this and immediately went into attack mode. When I got on the phone with him, he started accusing me of disrespecting his staff without even listening to my side of the story.
Instead of addressing the situation calmly, Ernie escalated it. He yelled at me to move my car, and when I refused until my card was found, he became even more aggressive. He went as far as calling me out to get out of my car and fight him! He also took pictures of my car and told me that he was going to "catch me later." This is the face of Cuchi's Raspados—someone who resorts to fist fights over a situation that could have easily been handled professionally. But I guess Ernie doesn't know what professionalism is—he only knows how to escalate with threats and aggression.
And if they claim I'm lying, unfortunately for them, I have the video to prove it. My car is equipped with surveillance, and everything was caught on camera. I won’t post it unless I'm pushed to do so, but I have it ready.
I’m sure there are some die-hard fans of this place who will jump to defend it. I understand that maybe they didn’t go through this themselves, but I doubt they would be defending Cuchi’s Raspados if they had experienced what I did.
This whole situation could’ve been easily resolved if the staff and management had acted professionally. Instead, I was met with lies, threats, and hostility. If you value good customer service, avoid this place at all costs. Management here behaves more like street thugs than business professionals.
Atmosphere: 1
Food: 1
Service: 1
Everything I orderd was not in,,tasted horrible and when ordering cachanilla they did not say the were out of chile and ciruela
Food: 1
Service: 5
The churros locos are fantastic. I came all the way from Washington to visit and that was the first place I went to.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hot Dog and Fries with Cheese, Nachos Gorrones, Chili Cheese Fries, Churritos, Cuchis Fries, Loaded Fries
We order some shaved ice and some crazy peanuts, the shaved ice is not good with a lot of artificial flavor that's a No for me. But the crazy peanuts those were delicious..
Atmosphere: 5
Food: 3
Service: 5
Their cakes and shaved ice are very delicious.
Food: 4
Service: 5
Recommended dishes: Chemise de Platano Con Nieve de Vainilla Y Fruta, Torta de Pavo
Pretty good shaved
Food: 5
Restaurantji Recommends
Bad!!! Before starting, the truth is that before it was great... today the quality was lower in everything... tea, shaved ice, the cuchi fries potatoes no no no!!! Before they were potatoes that were a little more original, today they are pure frozen wavy potatoes, what's wrong with them? Please don't change the quality... I really like their snacks but they're losing me 1 plus 1 less, you might say, but it is what it is... they went down a lot!!!! but much!!! its quality... be careful I'm not angry I just want the owner to read this and go back to the classic
Atmosphere: 2
Food: 2
Service: 2
Fun delicious drinks
Atmosphere: 5
Food: 5
Service: 5
Great service and the raspados are delicious. Food leaves more to be desired though. Overall I’d say delicious, but stay away from the tortas.
Atmosphere: 4
Food: 3
Service: 5
Great raspados
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
With a dispenser (mariguana) as a neighbor the smell is strong when you are trying to order
Atmosphere: 1
Food: 4
Service: 5
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