Starbucks

Wow service it great

Atmosphere: 5

Food: 5

Service: 5

I placed a mobile order for a regular coffee at 9 PM. The store is open until 11 PM, so the coffee machine should not already be broken down at that hour. When I got there it wasn’t busy, but I still had to wait while they finally got around to my order.

As I stood there, I saw exactly what happened. The barista picked up an empty cup, set it at the coffee machine for a few seconds like he was making something, then pulled it away with nothing brewed. He walked back to the espresso bar, made an Americano, poured hot water into it, and tried to pass it off as my regular coffee. The whole time, he kept glancing at me to see if I was noticing, and when he handed it to me, he had a smile and a smirk on his face like he knew what he was doing.

This wasn’t a mistake. This was a deliberate lie. By that point the coffee machine was already broken down, so even if I asked for it to be redone, the answer would have been no. The issue isn’t just that I didn’t get what I ordered—it’s that the barista knowingly tried to deceive me instead of being honest.

That’s not acceptable. I wasn’t asking for anything complicated, just a cup of coffee. Starbucks needs to make sure customers aren’t lied to or played off like they won’t notice. That kind of behavior is ridiculous and needs to be called out.

Atmosphere: 2

Service: 1

Hey, just a heads-up, your sign and online listing say you close at 11, but when I came at 10:30 it was already closed. It threw me off—just wanted to let you know.”

Service: 1

$5.45 plus a charge of $1.25 for the foam for 3/4 of a grande coffee, not coming back here, this is getting ridiculous

Ordered a ice coffee with classic syrup and cream and it had some little plastic kind of things on the bottom and it was never blended so it looked like a total different drink, also ordered a matcha with strawberry puree and got a regular matcha. The other coffee was tossed because of suspicious floating stuff at the bottom. Check your coffee before you drink it. Didn't go inside because it was booming and we had already drove away and my son didn't want to go inside. A week ago also stopped by and ordered a shaken espresso and was handed a caramel frappe but I told the barista that was not what I order and he apologized and made me my shaken espresso.

Slow service, don't come here if you are in a hurry. The baristas are dumb as hell. ...

Atmosphere: 5

Food: 3

Service: 1

Staff is super friendly and the service is great. However, it’s so hot in there it’s like a sauna. Not sure if the AC is broken but they need to fix it asap especially since it’s barely April and it’s only going to get hotter.

Atmosphere: 1

Food: 5

Service: 5

Came here to study and the staff was super nice and the drinks were good but it was just so HOT. I came at night and I cant imagine what it's like during the day or how bad it will get when summer really sets in. Please fix the a/c we live in desert.

Atmosphere: 1

Food: 5

Service: 5

Here, we often stop by during our drive, and I think it's in a very convenient location.
Thank you to all the friendly staff!

Atmosphere: 4

Food: 5

Service: 4

Super nice staff, always a good experience and victor is always the fastest and best person to take care of you !

Atmosphere: 5

Food: 5

Service: 5

I visited Starbucks on Sunday, February 2nd, and unfortunately had a very disappointing experience with Ellie. I ordered an espresso macchiato with just a bit of foam (specifically requesting not to have the cup filled to the top) and a cortado with the same request. However, when I received my drinks, both were filled to the top, completely disregarding my instructions.

When I politely asked for them to be remade according to my order, Ellie did not acknowledge my request, threw the drinks away without a word, and then asked in a dismissive tone, "How do you want them then?" I explained again and requested the shots and milk separately. She then said she would charge me differently, despite my order already being placed and paid for. When I reiterated that I just wanted what I had originally ordered, she remained silent, visibly annoyed, and remade the drinks with an attitude.

When she placed the cups on the bar, I asked which was which, and she curtly responded, "They have the sticker on them," in an unfriendly tone. Her lack of professionalism and unwillingness to provide basic customer service made this visit extremely unpleasant.

I have always enjoyed Starbucks for its consistency and customer service, but this experience was unacceptable. I hope this feedback helps improve the service at this location.

Atmosphere: 1

Food: 3

Service: 1

Great coffee and quick and correct...

Atmosphere: 5

Food: 5

Service: 5

Something ridiculous...I just ordered a small iced coffee with half the normal amount of ice and half of the milk. I was then told that that would "leave room". When we asked him to just put in more coffee, he said that would be an extra shot and extra money!!! Again Starbucks fails. Oh, and the server just tried to give it to me and STILL they used too much milk AND they left room. This is ridiculous. I seriously need to find a different cafe.

This location sucks. Workers don’t want to actually do their job and don’t acknowledge you or take your order for over 10 minutes.

Atmosphere: 1

Food: 2

Service: 1

Wasn’t even busy, ordered and it took around 15 min minimum to give me two drinks. I was first to order, and at most there was 3 people before me and outside drive through there was no one. I’ve been to many Starbuck locations, worst one.

Atmosphere: 3

Food: 4

Service: 1