Starbucks

Here, we often stop by during our drive, and I think it's in a very convenient location.
Thank you to all the friendly staff!

Atmosphere: 4

Food: 5

Service: 4

Super nice staff, always a good experience and victor is always the fastest and best person to take care of you !

Atmosphere: 5

Food: 5

Service: 5

I visited Starbucks on Sunday, February 2nd, and unfortunately had a very disappointing experience with Ellie. I ordered an espresso macchiato with just a bit of foam (specifically requesting not to have the cup filled to the top) and a cortado with the same request. However, when I received my drinks, both were filled to the top, completely disregarding my instructions.

When I politely asked for them to be remade according to my order, Ellie did not acknowledge my request, threw the drinks away without a word, and then asked in a dismissive tone, "How do you want them then?" I explained again and requested the shots and milk separately. She then said she would charge me differently, despite my order already being placed and paid for. When I reiterated that I just wanted what I had originally ordered, she remained silent, visibly annoyed, and remade the drinks with an attitude.

When she placed the cups on the bar, I asked which was which, and she curtly responded, "They have the sticker on them," in an unfriendly tone. Her lack of professionalism and unwillingness to provide basic customer service made this visit extremely unpleasant.

I have always enjoyed Starbucks for its consistency and customer service, but this experience was unacceptable. I hope this feedback helps improve the service at this location.

Atmosphere: 1

Food: 3

Service: 1

Great coffee and quick and correct...

Atmosphere: 5

Food: 5

Service: 5

Something ridiculous...I just ordered a small iced coffee with half the normal amount of ice and half of the milk. I was then told that that would "leave room". When we asked him to just put in more coffee, he said that would be an extra shot and extra money!!! Again Starbucks fails. Oh, and the server just tried to give it to me and STILL they used too much milk AND they left room. This is ridiculous. I seriously need to find a different cafe.

This location sucks. Workers don’t want to actually do their job and don’t acknowledge you or take your order for over 10 minutes.

Atmosphere: 1

Food: 2

Service: 1

Wasn’t even busy, ordered and it took around 15 min minimum to give me two drinks. I was first to order, and at most there was 3 people before me and outside drive through there was no one. I’ve been to many Starbuck locations, worst one.

Atmosphere: 3

Food: 4

Service: 1

Dirty dirty dirty. Needs ALOT of improvement. Windows, doors, floors are disgusting. Shelves where merch is need an urgent dusting. It just feels fitlhy overall. Toilet bowl can use some wipeing too. Its gross to see secretions all around it. Be considerate! Told the employees in a nice manner and they automatically feel offended. Where are customer service manners nowadays. Its not my fault they dont take their job seriously. Love the place you work and take care of it. Who ever does the hiring process needs to be fired.

Atmosphere: 1

Service: 1

Always delicious

Atmosphere: 5

Food: 5

Service: 5

I'm usually a gas station coffe drinker. Came in to try something sweet. Was not disappointed. It was prepared and was serve fast. I had my drink inside the stablishment. Music was great to.

Atmosphere: 5

Food: 5

Service: 5

I have already ordered my refreshers drink twice, the first was mango dragon and it was spoiled and I thought they would change it and it stayed the same, I had to go to another Starbucks (Calexico) get another one and today 9/8/24 I got a strawberry and the same thing Too bad I tried it on the way home, they must have their products refrigerated.

Atmosphere: 4

Food: 1

Service: 4

I have already ordered my refreshers drink twice, the first was mango dragon and it was spoiled and I thought they would change it and it stayed the same, I had to go to another Starbucks (Calexico) get another one and today 9/8/24 I got a strawberry and the same thing Too bad I tried it on the way home, they must have their products refrigerated.

Atmosphere: 4

Food: 1

Service: 4

I was very disappointed at the customer service here. A friend and I walked in so we could take advantage of the “bring a friend for 2 for $10 drinks” and so we arrived around a little before 6p.m. we were greeted and needed a minute to look over the menu. When we were ready, the lady working the register (late 30’s/mid40’s) was VERY RUDE to us. I asked if the deal was solely on the app & she cut me off to say “it ended 2 minutes ago but you guys were just standing there.” If it weren’t for my friend having a rough day and promising her
coffee, I would have walked out because why that attitude? I had no idea there was a cutoff time since in the app, when I checked, it didn’t specify. The only reason I didn’t order online is because I was waiting for my friend to decide what she wanted. She could’ve worded it so much more differently or if she knew that customers were coming in for that deal that day, she could’ve easily just given us a heads up like, “hey guys, idk if you were going to do the 2 for $10 because it ends soon.” Anyway, I decided to order a coffee & a grilled cheese, she said “you have to hand me the grilled cheese( from the cold section by the register), if we even have any.” I ignored her attitude once again, and she gave me my total & I asked her to please use the 25 stars I had for the milk substitute in my coffee, she said she couldn’t do that because there was no option for that, only for espresso shots. I even tried showing her on my phone what 25 stars applies to, she still said that didn’t apply. I should’ve just cancelled the order at that point. I go to starbucks enough to know what applies to what & I always use my stars for that so I don’t know if she just didn’t know how to apply them or what. This employee needs to work on her customer service skills. We all have bad days, hectic shifts, etc. but customers do not have to pay for it. If working with the public is not for you, get another job! If she just didn’t know how the star system worked, she needs to be trained some more, she could’ve said she wasn’t sure & asked someone who knew instead of saying no! It’s that simple. I won’t be ordering in person anymore at this location. SMH.

Service: 1

Slow line

Delicious coffee! I love frappe

Atmosphere: 5

Food: 5

Service: 5