Cold Stone Creamery is the best place for ice cream lovers! Their ice cream is so creamy and delicious, and you get to pick your favorite mix-ins to make it even better. Plus, the staff is always friendly and helpful. It’s the perfect spot for a sweet treat with friends or family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
Олег Колногозюк
the staff behaves defiantly, unfriendly, did not receive any correct answers to questions, so I do not recommend this place. I received only negative words for comments about their behavior
Atmosphere: 1
Food: 3
Service: 1
sandra bach
After watching a movie, my husband and I decided to have some ice cream. I always loved cold stone ice cream.
Food: 5
Service: 5
Max LaRock
⚠️MAJOR HEALTH RISK BEWARE ⚠️This place is highly insanitary. The staff was wearing no hand protection whatsoever while handling food. I observed staff #1 drop some toppings on the preparation table, pick them up with her bare hands, and toss them back into the toppings container. Staff #2 would reach into the ice cream chiller to scoop ice cream and her dirty bare hands and hairy arms (yes, hairy arms too) would repeatedly come into contact with the ice cream as she fumbled the scoop. The spoon handle that was placed in my ice cream bowl was covered in a wet substance which appeared to be sweat mixed into melted ice cream with came directly off the servers bare hands. There was around 3 staff, all without any hand protection. Wearing something as simple as hand protection is one of the most basic things in an ice cream shop or any restaurant when preparing food.This is a very serious issue.
Atmosphere: 1
Food: 1
Service: 1
Rajkumar Karthikeyan
I recently had the pleasure of visiting Cold Stone Creamery in El Dorado Hills, and I must say, it was an ice cream experience like no other! The shining star of this delightful establishment is none other than the exceptional manager, Raaj. His dedication to ensuring top-notch service truly sets this Cold Stone Creamery apart.From the moment I stepped in, I was greeted by a pristine and inviting atmosphere. The cleanliness of the place speaks volumes about the team's commitment to providing a premium experience. The staff's friendliness and efficiency only added to the overall positive vibe.Now, let's talk about the ice cream – an absolute masterpiece! I couldn't resist indulging in the Mint ice cream, and oh my, it was a flavor explosion in every bite. The creamy texture was sheer perfection, making it an irresistible treat for my taste buds. And if that wasn't enough, I decided to treat myself to a milkshake as well, and it was like sipping on pure bliss.What impressed me even more was the speed at which my order was prepared. Fast service without compromising quality – a true testament to the professionalism of the Cold Stone Creamery team.The strategic location in the town center is a bonus, offering ample parking convenience. It's not just an ice cream parlor; it's a fantastic spot for meetings, adding a touch of sweetness to any gathering.In conclusion, Cold Stone Creamery in El Dorado Hills has won my heart. I'm already planning my next visit to savor more of their delectable creations. Kudos to Raaj and the entire team for creating a haven for ice cream enthusiasts like me. This place is a true gem, and I can't wait to be back for another scoop of happiness!
Atmosphere: 5
Food: 5
Service: 5
Raj K.
I recently had the pleasure of visiting Cold Stone Creamery in El Dorado Hills, and I must say, it was an ice cream experience like no other! The shining star of this delightful establishment is none other than the exceptional manager, Raaj. His dedication to ensuring top-notch service truly sets this Cold Stone Creamery apart.From the moment I stepped in, I was greeted by a pristine and inviting atmosphere. The cleanliness of the place speaks volumes about the team's commitment to providing a premium experience. The staff's friendliness and efficiency only added to the overall positive vibe.Now, let's talk about the ice cream - an absolute masterpiece! I couldn't resist indulging in the Mint ice cream, and oh my, it was a flavor explosion in every bite. The creamy texture was sheer perfection, making it an irresistible treat for my taste buds. And if that wasn't enough, I decided to treat myself to a milkshake as well, and it was like sipping on pure bliss.What impressed me even more was the speed at which my order was prepared. Fast service without compromising quality - a true testament to the professionalism of the Cold Stone Creamery team.The strategic location in the town center is a bonus, offering ample parking convenience. It's not just an ice cream parlor; it's a fantastic spot for meetings, adding a touch of sweetness to any gathering.In conclusion, Cold Stone Creamery in El Dorado Hills has won my heart. I'm already planning my next visit to savor more of their delectable creations. Kudos to Raaj and the entire team for creating a haven for ice cream enthusiasts like me. This place is a true gem, and I can't wait to be back for another scoop of happiness!
KB K.
Great fast service. Parking is convenient and close by. Facility is clean and plenty of seating outdoors.
C
located right next to a movie theater.. & other store locations in this outside style mall..
Jame G.
I've had the same experience at almost every single cold stone. Bunch of young kids who don't know what they're doing simple as that.
Andy N.
Cold Stone El Dorado Hills is always one of our favorite icecream spots while spending time in town center.The icecreams are predictable & we all have our favorite flavors. Staff is nice and courteous.
Ice cream wasn't very "cold". Was melting and drippy once we checked out. Freezer temperatures off?! Not worth 20.00 for the family.
Ashley Potter
Avoid this place if you can, there are MUCH better ice cream options in the area. The store is filthy - clearly not cared for and rarely cleaned. Additionally, the customer service is horrible…hands down the worst ice cream shop experience I’ve ever had. Definitely won’t be back.
Mikayla F.
I've been coming for years and recently moved. I came back into town & visited this location with my family. It was extremely busy (about 8:45-8:50ish) with a line out the door & only one staff. I can't remember his name but the young man working was amazing!! He was handling the whole line out the door BY HIMSELF with a professional, positive, and happy manner. What was so sad was he apparently had a co worker sitting the back not helping at all.. When she finally made an appearance.. she had a complete attitude written all over her face.. You need more hard workers like that boy working at this location.. unlike the girl not helping & looking like she could care less to be there.
Eddie C.
Great service great food this is a great store great amazing stunning never been done before tasty
Vanessa Johnson
I ordered two cakes for my twins birthday and they completely messed up. They mixed up the cakes and used the wrong frosting for one of them. What I asked for their cakes weren’t difficult but somehow they messed up. If you order a cake from here I would suggest making sure they made it correctly before leaving the store.
Cold Stone Creamery is the best place for ice cream lovers! Their ice cream is so creamy and delicious, and you get to pick your favorite mix-ins to make it even better. Plus, the staff is always friendly and helpful. It’s the perfect spot for a sweet treat with friends or family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone
the staff behaves defiantly, unfriendly, did not receive any correct answers to questions, so I do not recommend this place. I received only negative words for comments about their behavior
Atmosphere: 1
Food: 3
Service: 1
After watching a movie, my husband and I decided to have some ice cream. I always loved cold stone ice cream.
Food: 5
Service: 5
⚠️MAJOR HEALTH RISK BEWARE ⚠️This place is highly insanitary. The staff was wearing no hand protection whatsoever while handling food. I observed staff #1 drop some toppings on the preparation table, pick them up with her bare hands, and toss them back into the toppings container. Staff #2 would reach into the ice cream chiller to scoop ice cream and her dirty bare hands and hairy arms (yes, hairy arms too) would repeatedly come into contact with the ice cream as she fumbled the scoop. The spoon handle that was placed in my ice cream bowl was covered in a wet substance which appeared to be sweat mixed into melted ice cream with came directly off the servers bare hands. There was around 3 staff, all without any hand protection. Wearing something as simple as hand protection is one of the most basic things in an ice cream shop or any restaurant when preparing food.This is a very serious issue.
Atmosphere: 1
Food: 1
Service: 1
I recently had the pleasure of visiting Cold Stone Creamery in El Dorado Hills, and I must say, it was an ice cream experience like no other! The shining star of this delightful establishment is none other than the exceptional manager, Raaj. His dedication to ensuring top-notch service truly sets this Cold Stone Creamery apart.From the moment I stepped in, I was greeted by a pristine and inviting atmosphere. The cleanliness of the place speaks volumes about the team's commitment to providing a premium experience. The staff's friendliness and efficiency only added to the overall positive vibe.Now, let's talk about the ice cream – an absolute masterpiece! I couldn't resist indulging in the Mint ice cream, and oh my, it was a flavor explosion in every bite. The creamy texture was sheer perfection, making it an irresistible treat for my taste buds. And if that wasn't enough, I decided to treat myself to a milkshake as well, and it was like sipping on pure bliss.What impressed me even more was the speed at which my order was prepared. Fast service without compromising quality – a true testament to the professionalism of the Cold Stone Creamery team.The strategic location in the town center is a bonus, offering ample parking convenience. It's not just an ice cream parlor; it's a fantastic spot for meetings, adding a touch of sweetness to any gathering.In conclusion, Cold Stone Creamery in El Dorado Hills has won my heart. I'm already planning my next visit to savor more of their delectable creations. Kudos to Raaj and the entire team for creating a haven for ice cream enthusiasts like me. This place is a true gem, and I can't wait to be back for another scoop of happiness!
Atmosphere: 5
Food: 5
Service: 5
I recently had the pleasure of visiting Cold Stone Creamery in El Dorado Hills, and I must say, it was an ice cream experience like no other! The shining star of this delightful establishment is none other than the exceptional manager, Raaj. His dedication to ensuring top-notch service truly sets this Cold Stone Creamery apart.From the moment I stepped in, I was greeted by a pristine and inviting atmosphere. The cleanliness of the place speaks volumes about the team's commitment to providing a premium experience. The staff's friendliness and efficiency only added to the overall positive vibe.Now, let's talk about the ice cream - an absolute masterpiece! I couldn't resist indulging in the Mint ice cream, and oh my, it was a flavor explosion in every bite. The creamy texture was sheer perfection, making it an irresistible treat for my taste buds. And if that wasn't enough, I decided to treat myself to a milkshake as well, and it was like sipping on pure bliss.What impressed me even more was the speed at which my order was prepared. Fast service without compromising quality - a true testament to the professionalism of the Cold Stone Creamery team.The strategic location in the town center is a bonus, offering ample parking convenience. It's not just an ice cream parlor; it's a fantastic spot for meetings, adding a touch of sweetness to any gathering.In conclusion, Cold Stone Creamery in El Dorado Hills has won my heart. I'm already planning my next visit to savor more of their delectable creations. Kudos to Raaj and the entire team for creating a haven for ice cream enthusiasts like me. This place is a true gem, and I can't wait to be back for another scoop of happiness!
Great fast service. Parking is convenient and close by. Facility is clean and plenty of seating outdoors.
located right next to a movie theater.. & other store locations in this outside style mall..
I've had the same experience at almost every single cold stone. Bunch of young kids who don't know what they're doing simple as that.
Cold Stone El Dorado Hills is always one of our favorite icecream spots while spending time in town center.The icecreams are predictable & we all have our favorite flavors. Staff is nice and courteous.
Restaurantji Recommends
Ice cream wasn't very "cold". Was melting and drippy once we checked out. Freezer temperatures off?! Not worth 20.00 for the family.
Avoid this place if you can, there are MUCH better ice cream options in the area. The store is filthy - clearly not cared for and rarely cleaned. Additionally, the customer service is horrible…hands down the worst ice cream shop experience I’ve ever had. Definitely won’t be back.
I've been coming for years and recently moved. I came back into town & visited this location with my family. It was extremely busy (about 8:45-8:50ish) with a line out the door & only one staff. I can't remember his name but the young man working was amazing!! He was handling the whole line out the door BY HIMSELF with a professional, positive, and happy manner. What was so sad was he apparently had a co worker sitting the back not helping at all.. When she finally made an appearance.. she had a complete attitude written all over her face.. You need more hard workers like that boy working at this location.. unlike the girl not helping & looking like she could care less to be there.
Great service great food this is a great store great amazing stunning never been done before tasty
I ordered two cakes for my twins birthday and they completely messed up. They mixed up the cakes and used the wrong frosting for one of them. What I asked for their cakes weren’t difficult but somehow they messed up. If you order a cake from here I would suggest making sure they made it correctly before leaving the store.