Ordered on the app (10 nuggets, 1 fry, a mcchicken, and mcflurry), came in 5 min later and waited like 15 min so got up to check y it wasn't done yet. all the workers just standing there talking and didn't even start our order. Not horrific service but they weren't rly nice and defeated the purpose of ordering online cuz they only started once we waited over 15 min and asked them y it wasn't ready.
Service: 1
Rigoberto Muro
I ordered a double quarter pounder and it was raw.
Atmosphere: 1
Food: 1
Service: 1
JL
This McDonald's sucks. Food takes forever to prepare inside and outside. Literally every time I'm here, there is nobody at the cashier and the employees stare at me like they don't know why I'm waiting. I've waited 15 minutes once before someone decided to take my order.
I can do a curbside pick up and still wait 10 minutes after parking to get my food. If I do a mobile order, the order can potentially disappear in their system and I have to flag someone down to make it. Orders don't always come with condiments that I wanted, or even napkins.
Atmosphere: 3
Food: 3
Service: 1
Ceaser Sigala
Not a fan of the food but they do have wifi and bathroom commodities.
Atmosphere: 1
Food: 1
Service: 2
FayeFaye Chen
I tho I walked into In & out. Long wait time I even think they are freshly cooking .
Atmosphere: 2
Food: 3
Service: 1
Denise Parker
My grandson loves McDonalds breakfast sandwiches! His favorite is the Bacon, Egg, and Cheese McGriddle and orange juice. The service was very slow and we waited almost 10 minutes for our food. Again, we visited McDonald's in El Monte. The drive-through service was terrible. We waited nearly 15 minutes to get to the pay window.
Atmosphere: 5
Food: 5
Service: 4
Monica Rendon
They forget to put food in your bag and then when you go tell them they get upset. What the hell....
Atmosphere: 1
Food: 1
Service: 1
Adrienne Lee
Dang, 20 and change just for a № 1 and chicken nuggs. I love Mcds for junk, but it cost way to much now!!
Atmosphere: 3
Food: 3
Service: 4
Sonia Lopez
Had a mix up in food orders but what I thought was gonna be a hard thing to try and fix the manager Miguel really helped me out. With hungry kids and busy long day his attitude really did make the difference.
Atmosphere: 5
Food: 5
Service: 5
Yessenia Covarrubias
0 stars! They never provide the order correctly and the food is always cold. Not only that but they always claim not to have items available. To make matters worse, I called corporate and the representative was too busy chit chatting and laughing and putting me on mute when she could no longer hold in her laugh (as if I would not be able to notice) therefore, not being able to concentrate on what I was telling her.
I’ve noticed that lately this particular McDonald’s has become very incompetent! I was there yesterday and bought a #9 combo to go, by the time I got home which is about 3 minutes away my food was completely cold and the fries were not only cold but hard and without flavor, they tasted stale. I’ve noticed that the place is runned by inexperienced and rude teenagers. The only reason I go to this place is because it’s the closest one to my house. Never again!
Atmosphere: 1
Food: 1
Service: 1
Anita Leyva
Haven't been in here in awhile. Food is fine but a long wait with only 1 person ahead of us and it is so hot, like 80 degrees and muggy inside. Other customers were complaining and fanning themselves also. It was not like this before.
Atmosphere: 3
Food: 3
Service: 3
MRRyan468
Worst McDonald's I've ever had. Never knew McDonald's could be bad. Fries were stale and dry. Burger was mediocre. They didnt have sweet tea. Service was awful. Avoid this location like the plague.
Atmosphere: 1
Food: 1
Service: 1
Minerva Gutierrez
The food was all tossed around. Neither happy meal had a toy in it and the kids were disappointed. When I called and spoke to the supposed manager he said “I don’t want to call you a liar but I’m the one who made your order and the toys were there” So he basically called me a liar and didn’t offer anything to make it right. I don’t expect anything for free just make it right. I will never be giving them my business again for what it’s worth.
Atmosphere: 1
Food: 1
Service: 1
Scott Tanaka
Everytime I go to this location, it's either a long wait or they mess up my order. Today, it's a regular quarter pounder instead of the double.
Ordered on the app (10 nuggets, 1 fry, a mcchicken, and mcflurry), came in 5 min later and waited like 15 min so got up to check y it wasn't done yet. all the workers just standing there talking and didn't even start our order. Not horrific service but they weren't rly nice and defeated the purpose of ordering online cuz they only started once we waited over 15 min and asked them y it wasn't ready.
Service: 1
I ordered a double quarter pounder and it was raw.
Atmosphere: 1
Food: 1
Service: 1
This McDonald's sucks. Food takes forever to prepare inside and outside. Literally every time I'm here, there is nobody at the cashier and the employees stare at me like they don't know why I'm waiting. I've waited 15 minutes once before someone decided to take my order.
I can do a curbside pick up and still wait 10 minutes after parking to get my food. If I do a mobile order, the order can potentially disappear in their system and I have to flag someone down to make it. Orders don't always come with condiments that I wanted, or even napkins.
Atmosphere: 3
Food: 3
Service: 1
Not a fan of the food but they do have wifi and bathroom commodities.
Atmosphere: 1
Food: 1
Service: 2
I tho I walked into In & out. Long wait time I even think they are freshly cooking .
Atmosphere: 2
Food: 3
Service: 1
My grandson loves McDonalds breakfast sandwiches! His favorite is the Bacon, Egg, and Cheese McGriddle and orange juice. The service was very slow and we waited almost 10 minutes for our food. Again, we visited McDonald's in El Monte. The drive-through service was terrible. We waited nearly 15 minutes to get to the pay window.
Atmosphere: 5
Food: 5
Service: 4
They forget to put food in your bag and then when you go tell them they get upset. What the hell....
Atmosphere: 1
Food: 1
Service: 1
Dang, 20 and change just for a № 1 and chicken nuggs. I love Mcds for junk, but it cost way to much now!!
Atmosphere: 3
Food: 3
Service: 4
Had a mix up in food orders but what I thought was gonna be a hard thing to try and fix the manager Miguel really helped me out. With hungry kids and busy long day his attitude really did make the difference.
Atmosphere: 5
Food: 5
Service: 5
0 stars! They never provide the order correctly and the food is always cold. Not only that but they always claim not to have items available. To make matters worse, I called corporate and the representative was too busy chit chatting and laughing and putting me on mute when she could no longer hold in her laugh (as if I would not be able to notice) therefore, not being able to concentrate on what I was telling her.
Restaurantji Recommends
I’ve noticed that lately this particular McDonald’s has become very incompetent! I was there yesterday and bought a #9 combo to go, by the time I got home which is about 3 minutes away my food was completely cold and the fries were not only cold but hard and without flavor, they tasted stale. I’ve noticed that the place is runned by inexperienced and rude teenagers. The only reason I go to this place is because it’s the closest one to my house. Never again!
Atmosphere: 1
Food: 1
Service: 1
Haven't been in here in awhile. Food is fine but a long wait with only 1 person ahead of us and it is so hot, like 80 degrees and muggy inside. Other customers were complaining and fanning themselves also. It was not like this before.
Atmosphere: 3
Food: 3
Service: 3
Worst McDonald's I've ever had. Never knew McDonald's could be bad. Fries were stale and dry. Burger was mediocre. They didnt have sweet tea. Service was awful. Avoid this location like the plague.
Atmosphere: 1
Food: 1
Service: 1
The food was all tossed around. Neither happy meal had a toy in it and the kids were disappointed. When I called and spoke to the supposed manager he said “I don’t want to call you a liar but I’m the one who made your order and the toys were there” So he basically called me a liar and didn’t offer anything to make it right. I don’t expect anything for free just make it right. I will never be giving them my business again for what it’s worth.
Atmosphere: 1
Food: 1
Service: 1
Everytime I go to this location, it's either a long wait or they mess up my order. Today, it's a regular quarter pounder instead of the double.
Atmosphere: 3
Food: 2
Service: 2
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