Been ordering takeout from here for years. Usually friendly staff, this is more just this experience.
The one time I had to use the restroom the green-haired large female bartender was extremely rude and dismissive. The dude behind her heard me asking excuse me and helped me out. Situational awareness and general consideration would go a long way.
Atmosphere: 4
Food: 4
Service: 1
Samantha Williams
Service and food were wonderful as always.
Made the mistake of not checking the itemized bill before paying at the table - somehow two 3-for-me meals, free chips (through rewards) and a $6 drink added up to $65 after a 20% tip? There’s no way that math checks out - should be more around $45, if the tip was calculated before the chips were taken off.
We didn’t bring it up because we couldn’t print our receipt - just be sure to check your bills before paying.
Atmosphere: 5
Food: 5
Service: 5
Domonique Tulloch
The usual chillis, food was decent. I must say though, I don't know what type of mathematics they are using at this establishment but I was charged $8.16 for each happy hour $7 margarita I had. This was before tax and service charge etc might I add. Goodness knows what else they slid into the receipt. As a tourist I let it slide, but check your tab!
Atmosphere: 5
Food: 4
Service: 3
Leona Payne
I purchased three 3 for me smashburger combos, the burgers were pretty thick, I ordered the roasted corn on cob it was too much sauce on it , I couldn’t eat it, the pink lemonade was orange? Side salad there wasn’t hardly anything in it. Disappointing! It was my first visit there in years. I normally go to the one in West Hills who always gets my orders right and has great customer service. Encino needs to step there game up.
april green
Great experience! Love the food and the waitress was great!
Douglas Fowler
Frequent customer friends of mine called ahead to reserve a table for 3. I was very surprised when the manager comped our meals. The food would have been only a few dollars more than fast food , but it was far better as to exactly cooking to the asked for point of good grade Angus beef. Waiters were often checking our satisfaction and getting any items quickly. I was told by my friends that they had tipped deciently. I still slipped an additional decent tip to our waiter out of gratitude for good service.
Freshfyles
Food is great and atmosphere is nice, but I have to give the service a low rating, while I’m enjoying and having a conversation and paying for food. Why do the servers feel the need to rush me? Even when I’m in need of a server I can never find them. I won’t be coming back to this location, I’ll go to TGIF or another restaurant better.
nika Corneh
So delicious and a great deal! Had the smash burger deal with chips and an ice tea, where else can you get so much tasty food for this price?
Stephen Deubel
Always great servers. And they have the best chips in salsa in Phoenix.!
It was packed, we had to wait but it was good. They forgot the drinks for a long time, my son and I had left but my other 2 boys waited for their docpepers. That was the only thing
Roman Romeo
This location is like a neighborhood diner. Folk live in the area bring their young and elders, we come to watch Sports on Sundays.
Atmosphere: 5
Food: 5
Service: 5
James Green
Came here for the Nashville hot mozzarella sticks & the cheese pull. Was a bit disappointed, think it could have been hotter (tasted better once we put it in our air fryer). But great experience and good skinny margs
Michael Han
Reason for visiting: lunch with cousin and nephews
Date/time of visit: ~1:30 PM
Parking: free, in the shared lot. The parking lot is set up kinda weird since it's shared with other businesses, a bunch of one way routes for parking make it harder to find parking. It's pretty busy too but usually spots open. if you don't wanna deal with the hassle there's some street parking on Ventura and the small street next to Chili's.
Party size: 4
Environment/ambience: not too busy; we sat in the bar area where there was more seating. Only bar top is open seating; the tables in the bar area require a host but they let us sit there anyway.
Service: was great; didn't make us move and she was very friendly and attentive.
Food: had the $10.99 special, 3 for me combo. Had the chips and salsa, Old Timer, fries, coke. Pretty good; I think it's a better value than all these other fast food places trying to rip off customers with their pricing and bs value meals that don't give you enough of anything (McDonalds, Carl's Jr, Jack in the Box, etc). It's pretty annoying going to fast food restaurants and seeing all these nonsense fees (i.e. bag fee for takeout, upcharge for different combo sizes, etc). For this price, I'd rather sit down and eat somewhere than order fast food, TBH. Or help a local business somewhere.
Cost: ~$70 with tip
Would I go back (yes/no): 80/20
David Greenberg
Everything you expect. Staff is super friendly. Can’t go wrong.
Food was served at the right temperature.
Been ordering takeout from here for years. Usually friendly staff, this is more just this experience.
The one time I had to use the restroom the green-haired large female bartender was extremely rude and dismissive.
The dude behind her heard me asking excuse me and helped me out.
Situational awareness and general consideration would go a long way.
Atmosphere: 4
Food: 4
Service: 1
Service and food were wonderful as always.
Made the mistake of not checking the itemized bill before paying at the table - somehow two 3-for-me meals, free chips (through rewards) and a $6 drink added up to $65 after a 20% tip? There’s no way that math checks out - should be more around $45, if the tip was calculated before the chips were taken off.
We didn’t bring it up because we couldn’t print our receipt - just be sure to check your bills before paying.
Atmosphere: 5
Food: 5
Service: 5
The usual chillis, food was decent. I must say though, I don't know what type of mathematics they are using at this establishment but I was charged $8.16 for each happy hour $7 margarita I had. This was before tax and service charge etc might I add. Goodness knows what else they slid into the receipt. As a tourist I let it slide, but check your tab!
Atmosphere: 5
Food: 4
Service: 3
I purchased three 3 for me smashburger combos, the burgers were pretty thick, I ordered the roasted corn on cob it was too much sauce on it , I couldn’t eat it, the pink lemonade was orange? Side salad there wasn’t hardly anything in it. Disappointing! It was my first visit there in years. I normally go to the one in West Hills who always gets my orders right and has great customer service. Encino needs to step there game up.
Great experience! Love the food and the waitress was great!
Frequent customer friends of mine called ahead to reserve a table for 3. I was very surprised when the manager comped our meals. The food would have been only a few dollars more than fast food , but it was far better as to exactly cooking to the asked for point of good grade Angus beef. Waiters were often checking our satisfaction and getting any items quickly. I was told by my friends that they had tipped deciently. I still slipped an additional decent tip to our waiter out of gratitude for good service.
Food is great and atmosphere is nice, but I have to give the service a low rating, while I’m enjoying and having a conversation and paying for food. Why do the servers feel the need to rush me? Even when I’m in need of a server I can never find them. I won’t be coming back to this location, I’ll go to TGIF or another restaurant better.
So delicious and a great deal! Had the smash burger deal with chips and an ice tea, where else can you get so much tasty food for this price?
Always great servers. And they have the best chips in salsa in Phoenix.!
Restaurantji Recommends
It was packed, we had to wait but it was good. They forgot the drinks for a long time, my son and I had left but my other 2 boys waited for their docpepers.
That was the only thing
This location is like a neighborhood diner. Folk live in the area bring their young and elders, we come to watch Sports on Sundays.
Atmosphere: 5
Food: 5
Service: 5
Came here for the Nashville hot mozzarella sticks & the cheese pull. Was a bit disappointed, think it could have been hotter (tasted better once we put it in our air fryer). But great experience and good skinny margs
Reason for visiting: lunch with cousin and nephews
Date/time of visit: ~1:30 PM
Parking: free, in the shared lot. The parking lot is set up kinda weird since it's shared with other businesses, a bunch of one way routes for parking make it harder to find parking. It's pretty busy too but usually spots open. if you don't wanna deal with the hassle there's some street parking on Ventura and the small street next to Chili's.
Party size: 4
Environment/ambience: not too busy; we sat in the bar area where there was more seating. Only bar top is open seating; the tables in the bar area require a host but they let us sit there anyway.
Service: was great; didn't make us move and she was very friendly and attentive.
Food: had the $10.99 special, 3 for me combo. Had the chips and salsa, Old Timer, fries, coke. Pretty good; I think it's a better value than all these other fast food places trying to rip off customers with their pricing and bs value meals that don't give you enough of anything (McDonalds, Carl's Jr, Jack in the Box, etc). It's pretty annoying going to fast food restaurants and seeing all these nonsense fees (i.e. bag fee for takeout, upcharge for different combo sizes, etc). For this price, I'd rather sit down and eat somewhere than order fast food, TBH. Or help a local business somewhere.
Cost: ~$70 with tip
Would I go back (yes/no): 80/20
Everything you expect. Staff is super friendly. Can’t go wrong.
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