Domino's Pizza
17020 Ventura Blvd, Encino
(818) 981-5811
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
I used to love Domino's pizza! There was a time that I even ordered it almost weekly. But then I moved. Ordering from this location, it seemed every pizza I received became worse than the last. I even switched to CPK and Papa John's. For some reason, I decided to try Domino's again. I ordered my regular order this time with extra sauce because the pizza always seemed so dry. I put in my order which the app said would arrive in 30 minutes. Five minutes later, my phone rang. It was Domino's informing me they were pretty busy and my order would arrive in an hour and 15 minutes. I completely understood and appreciated the phone call. That was good customer service. Surprisingly, my order arrived in about 45 minutes. Even though the driver was extremely busy, she was still pleasant! So far so good.
I excitedly prepared to eat my pizza but as I opened the first box, I discovered the driest pizza. So dry, that I had to get creative and add BBQ sauce that I had in the fridge. I tried the second box. Even drier. I ended up throwing the pizza away. $45 in the trash. I thought about calling and complaining, but I'd done that previously (it's like there's a shortage of sauce or something!) Instead, I decided to write a review and hopefully, it will serve as a reminder to me not to order from here again.
Food: 1
Service: 3
I placed a small order 50 min prior before closing with a great tip placed for delivery 2 min away from dominos and at 11:30pm they cancelled my order! Never again will I be a customer!
Service: 1
Very quick and easy to order and pick up
Great for when your in a hurry
Atmosphere: 5
Food: 5
Service: 5
They don't even know how to talk to customers, they are extremely rude and if you protest they will cancel your order.
Atmosphere: 1
Food: 1
Service: 1
Juanita and Monica have been the worst customer service I’ve ever encountered. I call to simply inform them I will be making a mobile order on the app, but before I do that, my order was incorrect last time and was told by a gentleman to call in next time and let them know, and the wings would be on them. Juanita informed me there was no manager there and to call back an hour later… I informed her I just gave birth to twins and is having someone pick up the order so I needed to place it right there and then. She told me there’s nothing she could do and I informed her unfortunately that’s not my issue. There should always be a manager. She said I must not know nothing about the food service and started giving me attitude. I told her that was extremely unprofessional …she then put me on hold without notice. I waited for someone to come on the phone whom it was Monica. I asked what her position was she told me manager after I was just told there was no manager on site. She came with complete attitude, although this was my first time speaking with her. She asked what I needed told her to please calm down since this was my first encounter with her she was completely dismissive and didn’t care about what I had to say. She then clicked on me. This place is a joke and need to hire more professional people .
I go out of my way to get Domino's from this location because the staff is incredibly friendly and they always make sure I get the best deal. Michaela made my pizza this time and it is exceptional. Made just the way I like it, and fast! Veggie supreme with chicken 😎 Had to take a bite before taking my photo 🙈
Very rude staff and rudest manager, Carla!!
Horrible!!!!
Bread with cheesy marinara are the best!!
I live in Sydney, Australia .......163 dollars just got taken out of my account by a scammer .......today (23 Thursday January 2025 8.03 am
5 stars for the pizza .....even though I won't be tasting it.......
Restaurantji Recommends
Quick service
Terrible, it has tables and no bathroom for the public! Shame, the service is the worst and the pizzas suck!
Atmosphere: 1
Food: 1
Service: 1
BEST TASTING GLUTEN FREE CHESSE AND SAUSAGE PIZZA TASTED EXCELLENT DELIVERY GUY WAS AWESOME WILL ALWAYS ORDER FROM THIS LOCATION ALSO GREAT PRICE! Thank you. Best person who answered the phone should definitely give her a raise very nice lady will always order from this dominos location thank you very much for the kind order taking!
Atmosphere: 5
Food: 5
Service: 5
10/10 experience at this location! Food was amazing and Douglas made it all the more pleasant of an experience. Definitely coming back soon, hungry for more.
Atmosphere: 5
Food: 5
Service: 5
I just waited 35 minutes from the time Dominos told me the driver left. I was handed a room temp pizza and told if i dont like it call the store. The store refused any assistance, told me the driver didn't leave when they said(who's lyin here?) and too bad about your pizza but we won't do anything.. told me no manager in the store.
Then told me she didn't like my attitude and hung up.
I have been ordering from this store for almost 15 years.
Rude and uncaring staff just don't give a damn about the customer. I'll find a better deal somewhere else
I paidf $36 dollars for a very bad, no good pizza.
NEVER AGAIN...I'll be sernding this off to the regional Mgr as well.
Atmosphere: 1
Food: 1
Service: 1
Loading...