Sushi Katsu-ya (Encino)

This restaurant has great sushi. Anybody you ask will probably agree with this. You can easily get takeout as well. The only issue preventing this from being a 5 star is how expensive it is, and the prices have only been climbing over the last few years.

EXCELLENT service SCRUMPTIOUS food
PERFECT company ❤️❤️

Atmosphere: 4

Food: 5

Service: 5

I’m honestly shocked by how poor the experience was at Katsuya in Encino. From the moment we walked in, the hostess was incredibly rude and acted like we were bothering her just by checking in. Unfortunately, things didn’t get any better once we were seated — our waitress was just as unpleasant and inattentive, which made the entire meal uncomfortable. To make matters worse, during a previous visit I noticed what looked like a small baby cockroach near the dining area, which completely ruined my appetite and made me question the cleanliness of the place. For a restaurant that charges such high prices, the service and overall experience were extremely disappointing. There are plenty of other sushi spots nearby that offer better food and much better hospitality.

Atmosphere: 1

Food: 1

Service: 1

I’ve been a loyal customer of this sushi restaurant for a long time because the food has always been excellent and the service used to be just as wonderful. Unfortunately, tonight’s experience was beyond disappointing. I politely asked to modify a roll I always order by switching out one ingredient due to a specific allergy — something they have accommodated before without any issue. Instead of helping, the server was extremely rude and insisted they “never” make modifications, even implying that I was lying about it being done in the past. When I asked to speak to the manager, he backed her up and said he had “never seen that happen,” which made me feel dismissed and embarrassed. After I got home, I checked my electronic receipt from just two months ago and found clear proof that the exact roll had been modified as I requested before — it was literally written on the receipt. I was not mistaken, and I certainly was not lying. To make matters worse, the server’s attitude continued to be cold and disrespectful; she didn’t even properly ask for my order afterward, and when I requested a to-go bag, she dropped it on the table carelessly. I am truly upset because this was once a place I trusted and enjoyed, but the way I was treated tonight was unprofessional, disrespectful, and completely unacceptable.

I’ve recommended this restaurant to many family members and friends over the years because I truly enjoyed it, which makes this experience even more disappointing.

Atmosphere: 3

Food: 3

Service: 1

The food and staff are wonderful. I gave 4 stars only because the wait is always long and price point us a lil much.

Atmosphere: 5

Food: 5

Service: 5

I love all the Katsuya locations I've visited but this one is usually the best. Fish quality is always just a bit better than the other locations. I had a few of my normal dishes today and I'm not sure if it was me or just the fact that they were particularly on point today... what im trying to say is that it was gd delicious.

Atmosphere: 5

Food: 5

Service: 5

Ok. So I don't normally give all 5 in all honesty. This place is very tasty couldn't get photos of everything we had because it was that good!! If you are in the area and a looking for top quality sushi then you have found the place this the second location I have been too. I highly recommend this business. Toby our sever was an absolute saint, he was so professional and willing to go out of the way to make our experience the best it can be. Everything's ng was on point. This isn't that big of an issue but we ordered shoshito peppers and they were spicier then a serrano, but Toby was able to help by finding something that wasn't trying to murder my mouth. So go have some fun and eat some great quality 🍣🍣🍣🍣!!!!!

Atmosphere: 5

Food: 5

Service: 5

I had a very disappointing experience at this sushi place. I called ahead to ask about the price and was clearly told on the phone that the cost would be $38. When I arrived in person, they suddenly charged me $43 for the exact same order. This has never happened to me at the Woodland Hills location, where I always pay $38 with no issues.

When I questioned the price difference, the owner himself started arguing with me instead of trying to resolve the situation professionally. Instead of honoring what I was told over the phone, he became defensive and rude. On top of that, the girl who answered the phone earlier was also very rude and unhelpful.

This kind of behavior is unacceptable. Customers should not be misled about prices and then treated badly when they point it out. I felt disrespected and taken advantage of.

DON’T COME HERE AND DON’T BUY HERE

Service: 1

The place is always amazing, fantastic food and people. Simply great people and food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Albacore with Crisp Rice, Japanese Red Snaper and Albacore, 6 Piece Chef Special, Albacore 1pc Sashimi, Blue Fin Tuna Sushi Caviar

Consistent and delicious

Atmosphere: 5

Food: 5

Service: 5

Our new Fav place !!!! We didn’t take pictures because it was that great time that you don’t remeber even to get your phone out !! 10 of 10

Atmosphere: 5

Food: 5

Service: 5

Employee not good service I’m waiting 25 minutes waiting doer

Busy place but they're always on point. Great once a month sushi restaurant. The selected nigiri is such a great deal it's like $22 and you get 10 PCs of chefs choice sushi + cali roll and a soup and a salad. Can't beat that with a bat. Quality is always on point. Servers are all super nice and attentive. If you have allergies the staff is super helpful with accommodations. Two enthusiastic thumbs up!

Have to mention the parking (which has nothing to do with the restaurant) I would recommend street parking or anywhere but that back parking lot. Parking staff is a nightmare and overpriced.

Atmosphere: 5

Food: 5

Service: 5

Overcharged and food was really bad

Atmosphere: 1

Food: 1

Service: 1

The restaurant is closed down. I made a reservation here. Got a confirmation the day before to confirm. Showed up for a special bday dinner to find it closed down!!!!!