The worst customer service. How can you pay $30 for a salad and they deliver a bowl of lettuce? You order double chicken and pay a premium to receive none? And it’s impossible to get a hold of them over the phone. I’m never ordering from here again
Atmosphere: 1
Food: 1
Service: 1
Isaac Acosta
Encontramos un gusano caminando tranquilamente en nuestra ensalada.
D Ray
On a Sunday with no other customers in line but the lady was trying to rush me through and I had to ask her are you in a rush to be somewhere or something? She was huffing when I'm taking 3 seconds to decide my dressing. And don't stuff pre made dressing in container in my bowl without asking. I have no idea where that container has been that you just went in the back to get.. Asked for it on the side not stuffed inside my bowl
Atmosphere: 4
Food: 5
Service: 2
Yolanda Thunderwolf
Very healthy harvest salad, love the spicy cashew dressing.
Atmosphere: 5
Food: 5
Service: 5
GAVA LOSANGELES
Honestly, I never thought a simple visit to a familiar place could leave such a bad impression. I’ve been a loyal customer of this chain for years and always believed they respected their guests — but today proved me wrong. I wasn’t feeling well and just wanted to use the restroom quickly before ordering food. Instead of understanding, the staff member said: “Buy a drink, use the restroom, then come back and pay again for your food.” In that moment, I realized — there’s no respect for customers here. It wasn’t just rude, it was humiliating. It’s a shame that one employee’s behavior can damage the reputation of the entire brand. I truly hope management pays attention and replaces her
I’ve read many reviews, and it’s clear that the main problem with this place is the rude and disrespectful staff. They don’t value their customers at all and act in a way that drives people away instead of welcoming them. This is unacceptable! Where is the manager who should be responsible for service quality? If this continues, no one will want to come here anymore. The employees at this location behave arrogantly and without any respect or basic decency. I refuse to tolerate such treatment and want everyone to know that customers are not respected here. I truly hope management takes action and replaces these workers before it’s too late
Jayne Suddaby
I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
Kristina Marie
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
jake redd
great experience here and the people working were very friendly. will be back for sure
Atmosphere: 5
Food: 4
Service: 4
Lisa Horn
Always fresh fast and dependable
Atmosphere: 5
Food: 5
Service: 5
Aditi Shah
Giona was accommodating of my requests and had a really sweet demeanor. I'm happy with my salad as is my husband
This review is for the people who were working last week on Tuesday. I needed a large order ready and they were quick to fulfill it, and were so kind about doing so as they were starting to close up. Give my girl Arissa a raise, she absolutely killed it.
Atmosphere: 5
Food: 5
Service: 5
Cyrus Sedighi
Ordered salmon miso and received everything but the salmon 😄 🤣 😂
Atmosphere: 5
Food: 5
Service: 1
Aleksei Tuv
Long wait time
Atmosphere: 1
Food: 3
Service: 1
Tomer. Hatzor
I saw the low rating of this location and now I get why. The chicken portion was small and the employee was sleepy and I couldn't barely make out what she was saying.
Valentina Brooklyn
I was disappointed and surprisedby the change here. . This place has lost the quality it once had. The portions are a lot smaller and the add ons are extremely minimal. Gated cheese topping is +1.60 and is not included in the 4 toppings for build your own. Sad because I once raved about this place.
The worst customer service.
How can you pay $30 for a salad and they deliver a bowl of lettuce? You order double chicken and pay a premium to receive none?
And it’s impossible to get a hold of them over the phone.
I’m never ordering from here again
Atmosphere: 1
Food: 1
Service: 1
Encontramos un gusano caminando tranquilamente en nuestra ensalada.
On a Sunday with no other customers in line but the lady was trying to rush me through and I had to ask her are you in a rush to be somewhere or something? She was huffing when I'm taking 3 seconds to decide my dressing. And don't stuff pre made dressing in container in my bowl without asking. I have no idea where that container has been that you just went in the back to get.. Asked for it on the side not stuffed inside my bowl
Atmosphere: 4
Food: 5
Service: 2
Very healthy harvest salad, love the spicy cashew dressing.
Atmosphere: 5
Food: 5
Service: 5
Honestly, I never thought a simple visit to a familiar place could leave such a bad impression. I’ve been a loyal customer of this chain for years and always believed they respected their guests — but today proved me wrong. I wasn’t feeling well and just wanted to use the restroom quickly before ordering food. Instead of understanding, the staff member said: “Buy a drink, use the restroom, then come back and pay again for your food.” In that moment, I realized — there’s no respect for customers here. It wasn’t just rude, it was humiliating. It’s a shame that one employee’s behavior can damage the reputation of the entire brand. I truly hope management pays attention and replaces her
I’ve read many reviews, and it’s clear that the main problem with this place is the rude and disrespectful staff. They don’t value their customers at all and act in a way that drives people away instead of welcoming them. This is unacceptable! Where is the manager who should be responsible for service quality? If this continues, no one will want to come here anymore.
The employees at this location behave arrogantly and without any respect or basic decency. I refuse to tolerate such treatment and want everyone to know that customers are not respected here. I truly hope management takes action and replaces these workers before it’s too late
I recently ordered a meal and mistakenly ordered it for pickup. I immediately called to cancel but Sweetgreen said that 1 minute was too late to cancel because it was an ASAP order. Then I had to wait 2 hours for my reorder to be delivered although that was an ASAP order. When I complained to customer service all I kept getting was automated responses saying they understand how frustrated I must be feeling. Terrible customer service. Just salad for me from now on.
I loved this place, it was always fresh, great taste, big portions, but as I finished my salad with maybe 2 bites lift I found a huge fly of some sort at the bottom 🤮 unfortunately I’ll never be able to eat it again.
great experience here and the people working were very friendly. will be back for sure
Atmosphere: 5
Food: 4
Service: 4
Always fresh fast and dependable
Atmosphere: 5
Food: 5
Service: 5
Giona was accommodating of my requests and had a really sweet demeanor. I'm happy with my salad as is my husband
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This review is for the people who were working last week on Tuesday. I needed a large order ready and they were quick to fulfill it, and were so kind about doing so as they were starting to close up. Give my girl Arissa a raise, she absolutely killed it.
Atmosphere: 5
Food: 5
Service: 5
Ordered salmon miso and received everything but the salmon 😄 🤣 😂
Atmosphere: 5
Food: 5
Service: 1
Long wait time
Atmosphere: 1
Food: 3
Service: 1
I saw the low rating of this location and now I get why. The chicken portion was small and the employee was sleepy and I couldn't barely make out what she was saying.
I was disappointed and surprisedby the change here. . This place has lost the quality it once had. The portions are a lot smaller and the add ons are extremely minimal. Gated cheese topping is +1.60 and is not included in the 4 toppings for build your own. Sad because I once raved about this place.
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