I had a really disappointing (and honestly unsafe) experience at Yamato in Encino. I am severely allergic to shellfish, and I made that very clear when ordering. I specifically asked for no seafood at all. I even mentioned it more than once to avoid any issues.
Despite that, when my plate came out, it was covered in shrimp. That’s not a small mistake — that’s a serious allergy risk. At that point, I didn’t even feel comfortable eating.
The replacement food I did receive was burnt and poorly prepared, and to make it worse, my alcoholic drink tasted awful, like it was made incorrectly or with old ingredients.
On top of everything, the seating was terrible. We were placed next to a very loud, unpleasant group, which completely ruined the atmosphere and made the whole experience even more uncomfortable.
Between the allergy negligence, bad food, bad drinks, and poor seating, this was not a place I’d return to — especially for anyone with food allergies. Safety and quality were both seriously lacking.
Atmosphere: 3
Food: 2
Service: 2
Ethel Palacios
Best hibachi grill perfect for a bday or just a date. The drinks are generous I love to stop by every chance I get Free parking
Atmosphere: 5
Food: 5
Service: 5
Jose kingdom x ent
The food and service were great. This is why this is my favorite place! 😋💯 #Food #Service #FavoritePlace
MrBeast XD (Ramon)
100/10 greatest food of all time, best restaurant oat 💯 chat ts is not Kevin we are so back
King “Bigg” West
Great time had by all. I took my family and could other people. My 6 year old as well my Mother all eat and enjoy the hospitality from all staff members. The food was great prepared right in front of us. We had a birthday celebration with lights and song
Jason Albaeck
Wonderful food, and plenty of it, you won't be disappointed nor hungry when you leave ,👍
LaurieAnn Carmelengo
I love this place. I’ve been coming for years and they never disappoint.
Mariam R
The hostess Kim was really sweet and accommodating to our large group. Kim we love you and we'll be back! ❤️ Our chef Ishmael was really fun and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp, Steak, Fish
Gevorg Aslanyan
One of favorite places. We always gathered for my grandson's birthday.
Denise Kim
Thankful to the staff who were so kind and helpful to our toddler and our big group
I hope this message finds you well. I feel compelled to share my recent experience at your establishment, as it was quite disheartening.
Firstly, I must express my disappointment with the customer service provided by your manager, Kimberly. As someone who manages over eight offices, I have never encountered a manager who was as inconsiderate and unprofessional. A key responsibility of a manager is to resolve issues and provide constructive solutions, rather than offering a free appetizer as a response to a significant problem.
Let me explain what happened:
This past Friday night, my husband took our two young children to your restaurant, looking forward to the pre-show that your chefs typically present. Unfortunately, when my husband noticed that the chef was absent, he took the children—both under the age of three and a half—to the bathroom. This process took approximately ten minutes. Upon returning to the table, he discovered that the chef had already prepared 90% of the meat without any prior performance.
When my husband inquired if there would be a show, the chef did not respond. Being naturally shy, my husband did not press the issue further. Meanwhile, our children were upset, leading him to take most of the food home.
The next day, when my husband shared this experience with me, I was livid. Not only did we spend a considerable amount of money, but our children were left disappointed by the lack of service.
I hope you take this feedback seriously and consider the impact that such experiences can have on your customers.
Atmosphere: 1
Food: 1
Service: 1
Eric Stevens
Amazing food. Amazing vibe!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Eileen Ibanez
Terrible service that’s kind of racist but they have such good food it’s worth it.
Atmosphere: 3
Food: 5
Service: 1
Josh Baker
Worst hibachi ever, serving size was small! Left hungry
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Sushi
Nina Forman
Everybody was very nice, but there were fruit flies everywhere. I saw them fly onto my sushi, which made me lose my appetite. I tried the Salmon Roe, which tasted unusual. I've had this many times at a bunch of sushi restaurants, but something was just not right about it. I also saw a cockroach scurry across the wall and smelt unpleasant smells throughout the dinner. The workers were very nice and helpful, but I'm not sure I'd order sushi from here.
I had a really disappointing (and honestly unsafe) experience at Yamato in Encino. I am severely allergic to shellfish, and I made that very clear when ordering. I specifically asked for no seafood at all. I even mentioned it more than once to avoid any issues.
Despite that, when my plate came out, it was covered in shrimp. That’s not a small mistake — that’s a serious allergy risk. At that point, I didn’t even feel comfortable eating.
The replacement food I did receive was burnt and poorly prepared, and to make it worse, my alcoholic drink tasted awful, like it was made incorrectly or with old ingredients.
On top of everything, the seating was terrible. We were placed next to a very loud, unpleasant group, which completely ruined the atmosphere and made the whole experience even more uncomfortable.
Between the allergy negligence, bad food, bad drinks, and poor seating, this was not a place I’d return to — especially for anyone with food allergies. Safety and quality were both seriously lacking.
Atmosphere: 3
Food: 2
Service: 2
Best hibachi grill perfect for a bday or just a date.
The drinks are generous
I love to stop by every chance I get
Free parking
Atmosphere: 5
Food: 5
Service: 5
The food and service were great. This is why this is my favorite place! 😋💯 #Food #Service #FavoritePlace
100/10 greatest food of all time, best restaurant oat 💯 chat ts is not Kevin we are so back
Great time had by all. I took my family and could other people. My 6 year old as well my Mother all eat and enjoy the hospitality from all staff members. The food was great prepared right in front of us. We had a birthday celebration with lights and song
Wonderful food, and plenty of it, you won't be disappointed nor hungry when you leave ,👍
I love this place. I’ve been coming for years and they never disappoint.
The hostess Kim was really sweet and accommodating to our large group.
Kim we love you and we'll be back! ❤️
Our chef Ishmael was really fun and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp, Steak, Fish
One of favorite places. We always gathered for my grandson's birthday.
Thankful to the staff who were so kind and helpful to our toddler and our big group
Restaurantji Recommends
Dear [Restaurant Name],
I hope this message finds you well. I feel compelled to share my recent experience at your establishment, as it was quite disheartening.
Firstly, I must express my disappointment with the customer service provided by your manager, Kimberly. As someone who manages over eight offices, I have never encountered a manager who was as inconsiderate and unprofessional. A key responsibility of a manager is to resolve issues and provide constructive solutions, rather than offering a free appetizer as a response to a significant problem.
Let me explain what happened:
This past Friday night, my husband took our two young children to your restaurant, looking forward to the pre-show that your chefs typically present. Unfortunately, when my husband noticed that the chef was absent, he took the children—both under the age of three and a half—to the bathroom. This process took approximately ten minutes. Upon returning to the table, he discovered that the chef had already prepared 90% of the meat without any prior performance.
When my husband inquired if there would be a show, the chef did not respond. Being naturally shy, my husband did not press the issue further. Meanwhile, our children were upset, leading him to take most of the food home.
The next day, when my husband shared this experience with me, I was livid. Not only did we spend a considerable amount of money, but our children were left disappointed by the lack of service.
I hope you take this feedback seriously and consider the impact that such experiences can have on your customers.
Atmosphere: 1
Food: 1
Service: 1
Amazing food. Amazing vibe!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Terrible service that’s kind of racist but they have such good food it’s worth it.
Atmosphere: 3
Food: 5
Service: 1
Worst hibachi ever, serving size was small! Left hungry
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Sushi
Everybody was very nice, but there were fruit flies everywhere. I saw them fly onto my sushi, which made me lose my appetite. I tried the Salmon Roe, which tasted unusual. I've had this many times at a bunch of sushi restaurants, but something was just not right about it. I also saw a cockroach scurry across the wall and smelt unpleasant smells throughout the dinner. The workers were very nice and helpful, but I'm not sure I'd order sushi from here.
Atmosphere: 5
Food: 1
Service: 5
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