Disappointed and shocked to say the least. My family and I don’t normally come here for the ice cream because truthfully the taste is awful. We normally come for the crepes. Nobody can really mess those up, until tonight. My family and I made it 30 minutes before closing time. We asked the employee there for 2 orders of the crepes and a churro dessert. Her face said it all when we placed our order, she was not happy. She made the crepes and when she finished those two orders, we had 10 minutes left before closing time and asked her for the last one and she declined. Her reason she said was because she closes at 10 and she couldnt but clearly she simply didn’t want to. I didn’t know if I wanted to laugh or be angry. But I did express to her that maybe they should update there website and say they decline any orders placed between 9:30-10:00pm. The whole matter isn’t that serious but it also is. The whole service was just awful and to make matters worse our crepes looked like they were shaken in the box before it was given to us. Anyway, lesson learned and last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Glenn Secola
Went to the Fallbrook location yesterday to give this place another chance...well...after 4 visits we have decided to eliminate this store completely from additional visits. It is obviously NOT cleaned on a regular basis. Floor, doors, signage etc. obviously not cleaned recently. Ice cream freezer compartments smudged all over with old ice cream splashes, the ice cream is actually difficult to see to select since all see thru surfaces are unclean. Really messy ice cream tubs, also being so large, the tubs are there for a LONG time. as in my 2 previous visits, while tasting very cordially offered flavors at least 2 out of 4 were obviously previously thawed and refrozen, with ice crystals presenting an unpleasant texture. sides of tubs all coated with dried sticky residue. After pointing out a couple of ice creams samples were obviously old, the manager lady agreed and said they would remove them. (really?)... The temperature in the freezer was set too high since the ice cream coming off the spoon is "goopy", almost soft serve consistency resulting in extremely messy, drippy cones. The area of freezer containing chocolate dipped cones was dirty with several of the cones just placed in there uncovered all in a pile. I have been to at least 3 Michoacans in Escondido, 2 in Temecula area and they have all been scrupulously clean, ice cream freezers spotless, if something dropped it was cleaned. The ice creams were all creamy. pleasantly melting on the palate with perfect frozen temperature. NEVER the granular, almost rubbery portions in them. All that being said...if this is a franchise, the main owners should be made aware of this or at least visit the Fallbrook site to see for themselves the conditions I have mentioned.
Atmosphere: 1
Food: 1
Service: 2
Aveline B.
Exceptionally clean, friendly staff and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Lupito Gonzalez
YESTERDAY I WENT FOR THE FIRST TIME AND I REALLY LIKED THE TOSTILOCOS. MARIA GAVE ME GOOD SERVICE. THE TOSTILOCOS WERE VERY RICH ?
Edith Robinson
I really enjoy coming here for my tostilocos & treating my children to ice cream. My oldest especially loves their chicle ice cream y paletta. They are wonderful ladies that are all so helpful like Rosie! Very polite and attentive on my request when I order.
Tomas Ramirez
It is a clean place and they give good service, they serve with respect, my personal taste, I like the crepes.
Edith Robles
I really enjoy coming here for my tostilocos & treating my children to ice cream. My oldest especially loves their chicle ice cream y paletta. They are wonderful ladies that are all so helpful like Rosie! Very polite and attentive on my request when I order.
Jenna Ibarra
This place is the best! The staff is so sweet. Rosie was really nice and genuine person!
Maggie Ramos
This place can never make my order right. I call them over the phone when I Doordash to make specific requests and they seem to have no listening skills. And we speak the same language. Very upsetting each experience ?
D R
Every time I go here it’s always a miss from ice cream flavors to customer service. I come back hoping to have a different experience, but it’s always the same. Nacho cheese tastes old, and their fresas con crema are so sugary and don’t have any authentic flavor. I would recommend going elsewhere if what you’re craving is flavor. Not a fan.
Terrible service, the truth is I made an order about 20 minutes before I told them toTime that I was going to arrive and I did notThey did it until I arrived. Time was telling the truth and the crepe I ordered was given to me wrong. I won't ask for anything again
Disappointed and shocked to say the least. My family and I don’t normally come here for the ice cream because truthfully the taste is awful. We normally come for the crepes. Nobody can really mess those up, until tonight. My family and I made it 30 minutes before closing time. We asked the employee there for 2 orders of the crepes and a churro dessert. Her face said it all when we placed our order, she was not happy. She made the crepes and when she finished those two orders, we had 10 minutes left before closing time and asked her for the last one and she declined. Her reason she said was because she closes at 10 and she couldnt but clearly she simply didn’t want to. I didn’t know if I wanted to laugh or be angry. But I did express to her that maybe they should update there website and say they decline any orders placed between 9:30-10:00pm. The whole matter isn’t that serious but it also is. The whole service was just awful and to make matters worse our crepes looked like they were shaken in the box before it was given to us. Anyway, lesson learned and last time coming here.
Atmosphere: 1
Food: 1
Service: 1
Went to the Fallbrook location yesterday to give this place another chance...well...after 4 visits we have decided to eliminate this store completely from additional visits.
It is obviously NOT cleaned on a regular basis. Floor, doors, signage etc. obviously not cleaned recently. Ice cream freezer compartments smudged all over with old ice cream splashes, the ice cream is actually difficult to see to select since all see thru surfaces are unclean.
Really messy ice cream tubs, also being so large, the tubs are there for a LONG time. as in my 2 previous visits, while tasting very cordially offered flavors at least 2 out of 4 were obviously previously thawed and refrozen, with ice crystals presenting an unpleasant texture. sides of tubs all coated with dried sticky residue. After pointing out a couple of ice creams samples were obviously old, the manager lady agreed and said they would remove them. (really?)...
The temperature in the freezer was set too high since the ice cream coming off the spoon is "goopy", almost soft serve consistency resulting in extremely messy, drippy cones.
The area of freezer containing chocolate dipped cones was dirty with several of the cones just placed in there uncovered all in a pile.
I have been to at least 3 Michoacans in Escondido, 2 in Temecula area and they have all been scrupulously clean, ice cream freezers spotless, if something dropped it was cleaned.
The ice creams were all creamy. pleasantly melting on the palate
with perfect frozen temperature. NEVER the granular, almost rubbery portions in them.
All that being said...if this is a franchise, the main owners should be made aware of this or at least visit the Fallbrook site to see for themselves the conditions I have mentioned.
Atmosphere: 1
Food: 1
Service: 2
Exceptionally clean, friendly staff and delicious food.
Atmosphere: 5
Food: 5
Service: 5
YESTERDAY I WENT FOR THE FIRST TIME AND I REALLY LIKED THE TOSTILOCOS. MARIA GAVE ME GOOD SERVICE. THE TOSTILOCOS WERE VERY RICH ?
I really enjoy coming here for my tostilocos & treating my children to ice cream. My oldest especially loves their chicle ice cream y paletta. They are wonderful ladies that are all so helpful like Rosie! Very polite and attentive on my request when I order.
It is a clean place and they give good service, they serve with respect, my personal taste, I like the crepes.
I really enjoy coming here for my tostilocos & treating my children to ice cream. My oldest especially loves their chicle ice cream y paletta. They are wonderful ladies that are all so helpful like Rosie! Very polite and attentive on my request when I order.
This place is the best! The staff is so sweet. Rosie was really nice and genuine person!
This place can never make my order right. I call them over the phone when I Doordash to make specific requests and they seem to have no listening skills. And we speak the same language. Very upsetting each experience ?
Every time I go here it’s always a miss from ice cream flavors to customer service. I come back hoping to have a different experience, but it’s always the same. Nacho cheese tastes old, and their fresas con crema are so sugary and don’t have any authentic flavor. I would recommend going elsewhere if what you’re craving is flavor. Not a fan.
Restaurantji Recommends
super clean store, and the service is amazing!
Terrible service, the truth is I made an order about 20 minutes before I told them toTime that I was going to arrive and I did notThey did it until I arrived. Time was telling the truth and the crepe I ordered was given to me wrong. I won't ask for anything again
I bought corn that was spoiled, we call it acedo
Very good snack and elados ?
Take 30 minutes online to order
Loading...