Horrible customer service! The young lady they have there working named Kimberly should NOT be repenting this establishment and she should be wearing a hair net with that lose long hair. I’ve been here before And the customer service has never been excellent but it hadn’t been horrible either. However, today, a young lady named Kimberly assisted me at the Fallbrook, CA location at 9:40am. I came in there happy and left feeling disrespected and appalled . Not only was Kimberly rude to me but also the two customers in front of me. Subway needs to do better with the people they hire. Start hiring kind people. Not people like Kimberly with horrible hostile attitudes who are rude to their customers.
Brandon Runnells
I haven't been to subway in years but since I was new to the area due to work, I decided to give it a try. Jeanette was the one who greeted me as soon as I walked in. It was busy so I was gonna leave but noticed how fast, friendly, and efficient she was with everyone's order. I ordered a chicken teriyaki footlong and it came out delicious. Ever since then I have been coming here 5 days a week ordering the daily special. Jeanettes friendly service and great sandwiches keep me coming back. The whole staff is great also and always treat you friendly.
Atmosphere: 5
Food: 5
Service: 5
Christopher
Katie and Jeannette (sorry if I spelled your names wrong are awesome! I frequent this Subway location. It’s always busy m, but they are so quick and efficient. Sandwiches actually come out looking like the photos on the app!! :)
Atmosphere: 5
Food: 5
Service: 5
Dyerdog
Been a while since we eat here, Waited on by two sour pusses, not one smile. Food was ok. Will not be eating here again, no senior discount. No military discount.
Atmosphere: 3
Food: 3
Service: 2
alexis simpson
I had ordered a Footlong cookie, an a footlong cinnamon churro off of door dash at 7:31PM today 10/01/2024 the footlong cookie has given me a really bad stomach ache that feels horrible I've been fighting it since i've ate it not worth it seemed uncooked an my stomach is very upset on the other hand the churro went right in the trash it was cold and tasted like chemicals. i'm not very happy at this type of experience I will not be returning.
Food: 1
Ramona Covington
Our local Subway franchise has reached a new level of avoidance when it comes to honoring nationwide promotions.
Yesterday, their website conveniently experienced "technical issues," making it impossible to place online orders for the $6.99 footlong deal.
Today, the website is miraculously functional again, but they've pulled an even more brazen move - they've removed ALL footlong subs from the online menu. This deliberate manipulation to sidestep the $6.99 footlong promotion is frankly outrageous. It's a transparent attempt to enjoy the benefits of the Subway brand - name recognition, supply chain advantages, marketing power - without fulfilling the customer-friendly deals that attract people to Subway in the first place. Such tactics not only frustrate loyal customers but also undermine the integrity of the entire Subway brand.
It's high time for corporate to intervene and ensure that franchises can't blatantly circumvent national promotions like the $6.99 deal.
Atmosphere: 1
Food: 1
Service: 1
Jan Scott Sholes
The staff was very nice & friendly.. The Subway sandwich was really good with soft bread. I got a turkey and ham on whole wheat.. yummy
Atmosphere: 5
Food: 5
Service: 5
Eric
Only location in the area that randomly decided to stop accepting promo codes for online orders…doesn’t make it worth going at all anymore. Location is clean and staff are friendly though.
Atmosphere: 4
Food: 2
Service: 3
Real and true Reviews
The gentleman that helped my husband and I was super sweet . Great service .
Atmosphere: 4
Food: 4
Service: 5
Jessica Minllety
The gentleman that helped my husband and I was super sweet . Great service .
The food was great but it cost me around $35 just for 2 sandwiches.
Atmosphere: 4
Food: 5
Service: 3
Nazir Farhan
In love with chipotle sauce although the employee are always friendly they don’t listen and often I have to repeat myself
Abby
More bread and veggies then meat
Atmosphere: 5
Food: 1
Service: 3
Pinky Gagnon
Although they were low on items the 2 young ladies were extremely pleasant and attentive. Nice since we were out of towers and dropped in.
B. Barnes
I was very impressed with this location. I haven’t had subway in years due to the one in my hometown being really bad and there for I thought it was bad. I tried it again in fallbrook and quickly realised that I may actually like subway now. This is a good location and I’ll be coming back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian B M T Melt 6 Inch Melt
Horrible customer service! The young lady they have there working named Kimberly should NOT be repenting this establishment and she should be wearing a hair net with that lose long hair.
I’ve been here before And the customer service has never been excellent but it hadn’t been horrible either. However, today, a young lady named Kimberly assisted me at the Fallbrook, CA location at 9:40am. I came in there happy and left feeling disrespected and appalled . Not only was Kimberly rude to me but also the two customers in front of me. Subway needs to do better with the people they hire. Start hiring kind people. Not people like Kimberly with horrible hostile attitudes who are rude to their customers.
I haven't been to subway in years but since I was new to the area due to work, I decided to give it a try. Jeanette was the one who greeted me as soon as I walked in. It was busy so I was gonna leave but noticed how fast, friendly, and efficient she was with everyone's order. I ordered a chicken teriyaki footlong and it came out delicious. Ever since then I have been coming here 5 days a week ordering the daily special. Jeanettes friendly service and great sandwiches keep me coming back. The whole staff is great also and always treat you friendly.
Atmosphere: 5
Food: 5
Service: 5
Katie and Jeannette (sorry if I spelled your names wrong are awesome! I frequent this Subway location. It’s always busy m, but they are so quick and efficient. Sandwiches actually come out looking like the photos on the app!! :)
Atmosphere: 5
Food: 5
Service: 5
Been a while since we eat here, Waited on by two sour pusses, not one smile. Food was ok. Will not be eating here again, no senior discount. No military discount.
Atmosphere: 3
Food: 3
Service: 2
I had ordered a Footlong cookie, an a footlong cinnamon churro off of door dash at 7:31PM today 10/01/2024 the footlong cookie has given me a really bad stomach ache that feels horrible I've been fighting it since i've ate it not worth it seemed uncooked an my stomach is very upset on the other hand the churro went right in the trash it was cold and tasted like chemicals. i'm not very happy at this type of experience I will not be returning.
Food: 1
Our local Subway franchise has reached a new level of avoidance when it comes to honoring nationwide promotions.
Yesterday, their website conveniently experienced "technical issues," making it impossible to place online orders for the $6.99 footlong deal.
Today, the website is miraculously functional again, but they've pulled an even more brazen move - they've removed ALL footlong subs from the online menu. This deliberate manipulation to sidestep the $6.99 footlong promotion is frankly outrageous. It's a transparent attempt to enjoy the benefits of the Subway brand - name recognition, supply chain advantages, marketing power - without fulfilling the customer-friendly deals that attract people to Subway in the first place. Such tactics not only frustrate loyal customers but also undermine the integrity of the entire Subway brand.
It's high time for corporate to intervene and ensure that franchises can't blatantly circumvent national promotions like the $6.99 deal.
Atmosphere: 1
Food: 1
Service: 1
The staff was very nice & friendly.. The Subway sandwich was really good with soft bread. I got a turkey and ham on whole wheat.. yummy
Atmosphere: 5
Food: 5
Service: 5
Only location in the area that randomly decided to stop accepting promo codes for online orders…doesn’t make it worth going at all anymore. Location is clean and staff are friendly though.
Atmosphere: 4
Food: 2
Service: 3
The gentleman that helped my husband and I was super sweet . Great service .
Atmosphere: 4
Food: 4
Service: 5
The gentleman that helped my husband and I was super sweet . Great service .
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The food was great but it cost me around $35 just for 2 sandwiches.
Atmosphere: 4
Food: 5
Service: 3
In love with chipotle sauce although the employee are always friendly they don’t listen and often I have to repeat myself
More bread and veggies then meat
Atmosphere: 5
Food: 1
Service: 3
Although they were low on items the 2 young ladies were extremely pleasant and attentive. Nice since we were out of towers and dropped in.
I was very impressed with this location. I haven’t had subway in years due to the one in my hometown being really bad and there for I thought it was bad. I tried it again in fallbrook and quickly realised that I may actually like subway now. This is a good location and I’ll be coming back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian B M T Melt 6 Inch Melt
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