Firehouse Subs Foothill Ranch Towne Center
26592 Towne Centre Dr #110, Foothill Ranch
(949) 305-2412
Recent Reviews
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Great subs awsome staff. Helen is awesome.
Atmosphere: 5
Food: 5
Service: 5
Good food and great service.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, subs made to order, always fresh!
Atmosphere: 5
Food: 5
Service: 5
Yesterday I was on my way to firehouse subs foothill ranch and because I was already driving I didn’t want to pull out my phone to order on the app while driving so I called in my order. They were nice when ordering but unfortunately I couldn’t make it anymore to firehouse subs so I had the moral dilemma whether to call them or not. I decided the right thing to do is call them and let them know so they don’t have to deal with the burden of the 3 sandwiches I ordered but when I called a young man answered and was super nice but said unfortunately he couldn’t help me and I would have to speak to the manager so I waited about 3 minutes until she came on the phone and her first thing was “how can I help you?” So in my head me waiting 3 minutes for her, he explained I had to cancel but she acted like she didn’t know anything so I explained to her and she was so rude about it. She said “well we already made the sandwiches” so I kept telling her I was so sorry and I’m sorry they already made them but I couldn’t pick them up and she said “I have to charge you a cancellation fee” but so rude about it. She had a rude attitude about it. She said “what’s your card number” so I read it to her and she asked for expiration and security code then once she got all that she was silent so I said “was that everything you needed?” And she said “yes bye and hung up the phone” that right there was super rude. No thank you or anything just bye. I was saying sorry the entire time because I felt bad I couldn’t make it anymore and they made the sandwiches but the way she treated me was ridiculous. That is not the way a manager should behave towards a customer especially when I am apologizing multiple times for the inconvenience. She charged me $28 for not being able to make it which I also think is ridiculous. And honestly I could’ve not called and not answered their calls if they called me and made her deal with it but I instead thought I should do the right thing and this is how I was treated. Absolutely ridiculous behavior. I want to speak to the owner because I know these are individually owned.
Atmosphere: 1
Service: 1
Vegetarian options: The veggie sub is my favorite and lots of options to customize it.
Atmosphere: 5
Food: 5
Service: 5
Friendly and professional. They make delicious subs and if a regular they remember your name and what you like and suggest alternatives / additions!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad, Submarine Sandwich
Always great service and good food.
Atmosphere: 5
Food: 5
Service: 5
Helen always gets my order right, fast service and she has a nice smile that tells me she likes what she's doing. She's very genuine and very positive. My son loves the smokehouse brisket.
Atmosphere: 5
Food: 5
Service: 5
Awesome place. Food = Delicious customers are nice.
Atmosphere: 5
Food: 5
Service: 5
Messed up my order. The prices are outrageous. Asking for tips. Will never go there again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
BOGO subs- Hook & Ladder #tlife
BOGO #tlife
Good, Bad and Ugly......
The GOOD was the pickle spear and wheat roll.
The BAD was the Club on a Sub and Veggie sandwiches. The amount of ingredients were small. Even the lettuce was shredded so fine it got lost in the melted cheese. Even the veggie sub had melted cheese which I didn't want. They use canned mushrooms and was unable to see but 3 or 4 slices of black olives as requested. I could go on but suffice it to say both sandwiches were a disappointment.
The UGLY was the price...we paid $30 for 2 sandwiches. Not a problem if they had been good. The sandwiches are assembled out of our sight so unable to see what you will get. You should spend more money on quality and quantity than the fancy packaging for the subs. This location was well staffed, not overly friendly but polite. The place was empty. The cars in parking lot were for patrons for Chipolte next door. This was our first and LAST visit.
Atmosphere: 3
Food: 1
Service: 3
Used my points for a free large Hook & Ladder Sub!
We ordered the large tuna sub yesterday for lunch with chips and a drink. Clearly the best subs around. The delivery service was fast and efficient and of course we ate it at home which is peaceful and cozy. Great subs, fresh ingredients, and good people.Highly recommended
Atmosphere: 5
Food: 5
Service: 5
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