Date of Visit: April 13, 2025 Time: 1:50 PM Location: Fowler California
I’d like to share a very disappointing and upsetting experience I had during my visit.
When I arrived, I was first in line, but the barista completely ignored me and began taking the order of the person behind me. Thankfully, the gentleman pointed out that I was actually first. Only then did she take my order, and even then, she did so with noticeable attitude and impatience.
When I attempted to pay with a $50 bill, she refused to accept it, again with an attitude, stating that large bills weren’t accepted. Unfortunately, I only had $50 and $100 bills with me. I politely thanked her and told her to cancel my order. I stepped aside so she could continue helping others.
A few moments later, I asked another barista if I could use the restroom. He was kind and began to direct me when the first barista interrupted and said, “Restrooms are only for customers, and you are not a customer.” I tried to explain that I had attempted to make a purchase and was only unable to do so because she wouldn’t accept my bill. Again, she repeated, “You are not a customer.”
The situation was not only humiliating but also uncomfortable for others nearby. In fact, the same gentleman who had spoken up earlier kindly offered to buy me a coffee just so I could use the restroom. I declined, already feeling deeply embarrassed by how I had been treated.
As a longtime Starbucks customer, I have never experienced anything like this before. I truly hope no one else is ever made to feel this way at any of your locations.
Jim Hawkins
i took my two kids to get coffee. my daughters coffee was incorrect but when i went to get it made right i had to say excuse me several times to get the manager Beenie's attention. She seemed annoyed to have to make the drink twice. When my daughter got here new correct drink it was mostly ice as if the manager remaking the incorrect drink was annoyed and retaliated by making a drink with mostly ice. then my son came in with a pizza from the next door business and ate one piece at which time the annoyed manager came to our table and asked us to leave. I didn't say anything and went outside into the cold patio seating which was completely empty due to the cold weather. At that time the manager Beenie came outside and retaliated against us again as if to let us know she is the boss and told us to leave the outside patio seats. Now i can see if we were being rowdy it would have been totally appropriate for us to get kicked out. but that is not the case i'm 52 and i was with two teenagers that didn't say anything while the manager was enforcing her authority on us. i hope starbucks corporate reads this review and lets Beenie know that she acted unprofessionally and inappropriately. Her actions was no way to treat a peaceful family.
Jon Giesel
Would You Like Some Coffee with Your Ice?
Ah, Starbucks—the place where I go for a coffee and leave with an expensive cup of ice that once had coffee in it. Ordered a Vanilla Sweet Cream Cold Brew, but what I received was an Iceberg Sweet Cream Drizzle with a whisper of coffee struggling to exist beneath a mountain of frozen disappointment.
I get it. Times are tough. The new CEO is trimming costs, cutting rewards, and apparently, ensuring we all stay hydrated with melted ice water instead of actual coffee. Bold strategy. It’s like Starbucks saw Titanic and said, “What if we put the iceberg inside the cup instead?”
I usually ask for less ice, but I forgot this time—and wow, did I pay the price. My drink was 90% frozen sadness. Honestly, I think the barista was just performing an ice bucket challenge in slow motion. And to top it off, with all the recent changes, Starbucks feels less like a cozy coffeehouse and more like a corporate experiment to see how little they can give you before you notice.
Will I be back? Sure. Will I be annoyed? Absolutely. But next time, I’m bringing my own pickaxe to mine out a sip of actual coffee.
Two stars because the caffeine still made it into my system—just not the amount I wanted.
Melissa
The drinks were made perfectly to order and the barista was so friendly. The bacon egg bites are 😋
Lauren Hernandez
Ok, seriously best Starbucks! The staff was so friendly, especially Selena, at the register who helped me.. the store was clean and looked so inviting… and easy stop off the road if you’re traveling… highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
La Reina Resendez
service sucks at this starbucks ive been waiting for almost 30 minutes for my drink the cake pop tasted disgusting today.
Sabrina Lozano
They accommodated us with an Americano despite a very big holiday order ahead of us, and we were able to get back in the road after a long drive.
Atmosphere: 5
Food: 5
Service: 5
earnestina garcia
Deandra was so great in helping me out today, i bought a cup because i forgot mine and she realized I was going to use it right there and then, so she took my new cup and washed it with hot water, because she said it could be dirty and also did the same to my top and straw, she went above , because she did not have to do that . Thank you Fowler Starbucks
Service: 5
Arthur Zamora
The cashier was not to great with customer service said good morning n no response back also when I didn’t tip took forever to get my food n drink chai latte taste water down n cheese danish was cold
Service is usually good, except today. I paid $8 for an online order, I ordered a shaken brown espresso with cold foam top and cinnamon. I went inside before church to pick up my order, I walked back to the car realizing my drink was not what I paid for. And unfortunately for me, I was running late for church.
Atmosphere: 3
Food: 1
Service: 3
Anthony Sholars
Ordered a frapaccino weak flavor. Tasted like a low fat latte. Taste like their using powdered milk. Little to no coffee taste. This location should get out the coffee business and start pieces of corn to chicken farmers to better serve the surrounding community.
Atmosphere: 4
Food: 1
Service: 5
Lovepreet Bhullar
No cleaning no washroom good no chairs clean
Nic GZ
Got a iced white mocha no whip light ice and cinnamon powder. The baristas have been nice the few times i’ve been. Today the barista had the same exact name as me. He made a joke about having a cool name. Definitely would recommend this location. It’s near the freeway too
Date of Visit: April 13, 2025
Time: 1:50 PM
Location: Fowler California
I’d like to share a very disappointing and upsetting experience I had during my visit.
When I arrived, I was first in line, but the barista completely ignored me and began taking the order of the person behind me. Thankfully, the gentleman pointed out that I was actually first. Only then did she take my order, and even then, she did so with noticeable attitude and impatience.
When I attempted to pay with a $50 bill, she refused to accept it, again with an attitude, stating that large bills weren’t accepted. Unfortunately, I only had $50 and $100 bills with me. I politely thanked her and told her to cancel my order. I stepped aside so she could continue helping others.
A few moments later, I asked another barista if I could use the restroom. He was kind and began to direct me when the first barista interrupted and said, “Restrooms are only for customers, and you are not a customer.” I tried to explain that I had attempted to make a purchase and was only unable to do so because she wouldn’t accept my bill. Again, she repeated, “You are not a customer.”
The situation was not only humiliating but also uncomfortable for others nearby. In fact, the same gentleman who had spoken up earlier kindly offered to buy me a coffee just so I could use the restroom. I declined, already feeling deeply embarrassed by how I had been treated.
As a longtime Starbucks customer, I have never experienced anything like this before. I truly hope no one else is ever made to feel this way at any of your locations.
i took my two kids to get coffee. my daughters coffee was incorrect but when i went to get it made right i had to say excuse me several times to get the manager Beenie's attention. She seemed annoyed to have to make the drink twice. When my daughter got here new correct drink it was mostly ice as if the manager remaking the incorrect drink was annoyed and retaliated by making a drink with mostly ice. then my son came in with a pizza from the next door business and ate one piece at which time the annoyed manager came to our table and asked us to leave. I didn't say anything and went outside into the cold patio seating which was completely empty due to the cold weather. At that time the manager Beenie came outside and retaliated against us again as if to let us know she is the boss and told us to leave the outside patio seats. Now i can see if we were being rowdy it would have been totally appropriate for us to get kicked out. but that is not the case i'm 52 and i was with two teenagers that didn't say anything while the manager was enforcing her authority on us. i hope starbucks corporate reads this review and lets Beenie know that she acted unprofessionally and inappropriately. Her actions was no way to treat a peaceful family.
Would You Like Some Coffee with Your Ice?
Ah, Starbucks—the place where I go for a coffee and leave with an expensive cup of ice that once had coffee in it. Ordered a Vanilla Sweet Cream Cold Brew, but what I received was an Iceberg Sweet Cream Drizzle with a whisper of coffee struggling to exist beneath a mountain of frozen disappointment.
I get it. Times are tough. The new CEO is trimming costs, cutting rewards, and apparently, ensuring we all stay hydrated with melted ice water instead of actual coffee. Bold strategy. It’s like Starbucks saw Titanic and said, “What if we put the iceberg inside the cup instead?”
I usually ask for less ice, but I forgot this time—and wow, did I pay the price. My drink was 90% frozen sadness. Honestly, I think the barista was just performing an ice bucket challenge in slow motion. And to top it off, with all the recent changes, Starbucks feels less like a cozy coffeehouse and more like a corporate experiment to see how little they can give you before you notice.
Will I be back? Sure. Will I be annoyed? Absolutely. But next time, I’m bringing my own pickaxe to mine out a sip of actual coffee.
Two stars because the caffeine still made it into my system—just not the amount I wanted.
The drinks were made perfectly to order and the barista was so friendly. The bacon egg bites are 😋
Ok, seriously best Starbucks! The staff was so friendly, especially Selena, at the register who helped me.. the store was clean and looked so inviting… and easy stop off the road if you’re traveling… highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
service sucks at this starbucks ive been waiting for almost 30 minutes for my drink the cake pop tasted disgusting today.
They accommodated us with an Americano despite a very big holiday order ahead of us, and we were able to get back in the road after a long drive.
Atmosphere: 5
Food: 5
Service: 5
Deandra was so great in helping me out today, i bought a cup because i forgot mine and she realized I was going to use it right there and then, so she took my new cup and washed it with hot water, because she said it could be dirty and also did the same to my top and straw, she went above , because she did not have to do that . Thank you Fowler Starbucks
Service: 5
The cashier was not to great with customer service said good morning n no response back also when I didn’t tip took forever to get my food n drink chai latte taste water down n cheese danish was cold
Atmosphere: 2
Food: 1
Service: 1
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best service and niece people
Atmosphere: 5
Food: 5
Service: 5
Service is usually good, except today. I paid $8 for an online order, I ordered a shaken brown espresso with cold foam top and cinnamon. I went inside before church to pick up my order, I walked back to the car realizing my drink was not what I paid for. And unfortunately for me, I was running late for church.
Atmosphere: 3
Food: 1
Service: 3
Ordered a frapaccino weak flavor. Tasted like a low fat latte. Taste like their using powdered milk. Little to no coffee taste. This location should get out the coffee business and start pieces of corn to chicken farmers to better serve the surrounding community.
Atmosphere: 4
Food: 1
Service: 5
No cleaning no washroom good no chairs clean
Got a iced white mocha no whip light ice and cinnamon powder. The baristas have been nice the few times i’ve been. Today the barista had the same exact name as me. He made a joke about having a cool name. Definitely would recommend this location. It’s near the freeway too
Atmosphere: 5
Food: 5
Service: 5
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