Amazing Basil & A Cup Of (Fremont)

Delish!!!

Atmosphere: 5

Food: 5

Service: 5

I am definitely happy that I get to come experienced this beautiful Amazing Basil Restaurant!!! This place offers some of my favorite Vietnamese and Thai Flavors with some unique items on their simple menu. We ordered Beef Pad Thai, Basil Squid, Shrimp Papaya Salad, and Basil Steamed Clams. Our Drinks was absolutely Refreshing and I love the wonderful aroma that comes with it!!!
The best thing here for us was the beautiful, Pleasant, and Awesome Decorations inside this restaurant. Definitely Creative and Charming!!!
Next time I want to try the Duck Boat Noodle Soup or Vietnamese Spicy beef Noodle here.
🌹🌹🌹December04,2024🌹🌹🌹🌹

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Fried Fish, Duck Leg Boat Noodles, Steamed Clams, pad thai w peanut 泰式炒金邊粉 含花生

They aren’t open when I go lol

Everything was good in terms of service and atmosphere. The place is well decorated and had a lovely touch to it. The staff there were kind, respectful, and got us our food in a timely manner. I was half heartedly disappointed at my food as the noodle seemed way too soft and soggy. My partner said her soup tasted a bit bland. Overall it was just the food that disappoint me. Other than that it was a good place to go to and have lunch/dinner out with someone.

Atmosphere: 5

Food: 3

Service: 5

Overall pretty amazing, good eatery that seems to pretty balanced do excel all around. Good food, good service (group effort, not individual server). The decor seems to be popular for the selfie, group pic, IG types. Good date spot but seems to very popular for large groups and surprisingly very popular for families. Recommend the steamed clams, garlic noodles, laksa, shrimp fried rice. Even the pho is surprisingly good, even though not a dedicated pho place.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Steamed Clams, Combo Sizzling Rice Plate, Egg Garlic Noodles

Food is good, but on my 3rd lunch visit I was very irritated with the front of house. Restaurant has no order service (must use phones to order) and no hard menus. I don't like it, but accept this new reality. But at payment, cashier announced payment policies on our 4 SEPERATE ORDERS that I could not find communicated anywhere (apparently 2 cards per table, else cash). When I questioned, they said I should have asked if I needed help when ordering. Huh? So I should inquire about what's not included in the lengthy legal and privacy agreement on their ordering site? Which by the way, doesn't include any payment constraints.

So, when I suggested they accept our payment this time and "now we know for next time", they refused. So, despite the good food, they reject the concept that the "customer is right". Now, unfortunately, I must find another restaurant to support.

Atmosphere: 2

Food: 4

Service: 1

Nice place

Atmosphere: 5

Food: 5

Service: 4

Our first time to visit the restaurant and we won’t come back.

Poor service, poor sanitary condition, lack of management and food is not tasted good.

We went yesterday. The restaurant is not very clean. The floor itself is extremely sticky. The staff didn’t properly mop the floor. You can continuously hear sound when you walk in the restaurant.

And when sitting down, we start to know why the floor is so sticky. When the waiters(not just one) serving the noodle soup and even drink, they kept spilling out. And one of the waiter trying to use napkins to clean the floor and afterwards, she doesn’t wash her hands after using her hands to clean the floor.😨

Plus, my husband waited 20 mins for his food and I waited for 40 mins for my food. Normally a properly managed restaurant tend to serve both people’s food around the same time. ( there was only 6 tables at that time. )

We had a bad experience and certainly won’t come back again.

Atmosphere: 1

Food: 1

Service: 1

Great place for lunch. I really liked lemon grass chicken. Will be coming back to try other dishes. Cozy atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Amazingly Shocked!! I have never walked into a restaurant with dirty dishes left on the tables! We decided to have an early dinner and arrived at the restaurant at 5 pm when they opened for dinner. On both sides of the dining areas, there were dishes everywhere on the tables from their lunch hours. The room also smelled from the leftover food on the tables. Honestly, it was quite a disgusting view!

I mentioned to the server that the tables (and the floor) were not cleaned, and she directed us to sit at a table in the middle, surrounded by other dirty tables! The staff started cleaning up the tables after we sat down, but we were in the middle of the smell of cleaning chemicals. It was an unpleasant experience for us. The reason we did not leave was that we were tired and had not had lunch.

The appetizer, skewered satay chicken, was served last when we were about to finish dinner, which is also unusual!

I would suggest the restaurant either open 15 minutes later or have their staff start 15 minutes earlier to clean up before they open for dinner service.

2.5 stars is what I would think is faired based our experience.

Atmosphere: 1

Food: 4

Service: 2

Total Score: 8.44

Bathroom: N/A
Didn’t use bathroom

Customer
Very nice and refilled our waters

Ambiance: 4.5/5
Very pretty flowerssss

Food: 4.5/5
Everything was delicious! Great comfort food. Only complaint was the basil was too bitter

Wow: 0.5/1
Lovely flowers

Total Score = (CS + 2*AM + 5*FOOD + WOW)/0.9

Atmosphere: 5

Food: 5

Service: 4

There is a note posted at the entrance stating they are under staffing and customers should order foods using their phone. That is fine because lots of places do that these days. At the Sunday linch time we went, there were six tables and three servers. most of the time the servers were not busy and chatting. The server who worked on our orders clearly did not get proper training to service customers. With basically no service we were charged with 18% mandatory service fee due to the size of six adults and one toddler. Made no sense to me.

Atmosphere: 4

Food: 3

Service: 1

Please, fix the issue you have with DoorDash. Your restaurant on DoorDash has problems!

Atmosphere: 4

Food: 4

Service: 2

Overall the food is ok. The fried squid was really good. The bone marrow was a bit too oily. The papaya salad unfortunately didn’t have enough flavor.

Atmosphere: 5

Food: 4

Service: 5

Ordered the Laksa, and it was so bland. Roti felt store bought. If craving Malaysian, go to Banana Leaf - this was such a disappointment.

Atmosphere: 4

Food: 2

Service: 2