We’ve been coming to this breakfast/lunch spot for over 5 years, and it used to be a solid 5-star restaurant. Unfortunately, the customer service has gone downhill so badly that we can’t justify coming anymore.
Every time we walk in now, we’re greeted with a frown. The servers have a noticeable attitude, and they barely check in on us during our meal. What makes it even more disappointing is that we’ve actually had a server refuse to take our order for no reason at all. We’ve always shown up, supported this place, and recommended it to others because the food is genuinely great—credit to the cooks, because they’re the only reason we’ve stayed this long.
But the customer service has become unacceptable, and it honestly sucks to see a place we loved fall off like this. We’re definitely taking our business to another location, because the San Jose locations actually take care of their guests.
Very disappointed with how things have changed.
Atmosphere: 2
Food: 5
Service: 1
Joyce Garcia
I’m honestly so disappointed with this Bill’s Cafe location in Fremont. The customer service was awful from the moment I walked in. The host was visibly annoyed, rude, and acted like she didn’t even want to be there. I placed a pickup order for the Country Fried Steak & Eggs, waited for it, and only when I arrived did they tell me they were out of it. No call, no heads up, nothing. I had to change my order to the Corned Beef Hash & Eggs, which is cheaper. YET they still charged me the higher price for the original item. How does that make sense? To make things worse, the food was terrible. The corned beef hash tasted awful, I couldn’t even finish it. And after everything that happened, it was just the final disappointment. This is by far the worst Bill’s Cafe I’ve been to, and I won’t be returning. Completely unacceptable service and a total waste of money.
Atmosphere: 1
Food: 1
Service: 1
Resident Alien
Great Breakfast
Atmosphere: 5
Food: 5
Service: 5
Henry Diaz
Rina and Romo are the best! Especially when I pick up my to go country fried steak! Making sure the fork is there and just everything is perfect. Even if I eat there at the bar with the TV or a table, you can't go wrong!!
Atmosphere: 5
Food: 5
Service: 5
Ashlie Grasa
Delicious food but subpar service. There were nearly 10 different employees walking around the floor but we had to flag someone down to help us for every single thing.
Atmosphere: 4
Food: 5
Service: 3
John Manigo
Maria Luisa provided great service. We were very happy with her. Our order was promptly delivered error free
Atmosphere: 5
Food: 5
Service: 5
Mike D
Bills never disappoints. Always consistent and good. Only issue is they close early.
Atmosphere: 4
Food: 4
Service: 4
Hallison Rodrigues
Parking is an absolute nightmare, but good atmosphere and service overall. The food portions are a bit too big (I know complaining about that seems snobbish, but we're talking about breakfast) and it needed some more seasoning. I do not recommend you order eggs Benedict on bagel bread; it's too much bread and takes over the plate. But overall a good place for breakfast and brunch, just mind the lack of parking.
Atmosphere: 4
Food: 4
Service: 4
Celeste Zanabria
Bills has been a go-to for years, so I've noticed a few changes in the last 10 years. where their pancakes used to be so yummy, tasty and fluffy, they've become just big and nothing special. I love their waffle....but thats all you get for $12, one waffle. I had their French toast this past weekend, it was alright.
Their chicken and beef burgers are great. Those you can't go wrong with. the fries are nice and stringy.
You'll need about $20-30 a person. More if you're looking to get alcohol.
Atmosphere: 4
Food: 4
Service: 4
Mark Decker
Had a nice breakfast here after getting my blood drawn nearby.
Ah my hubby favorite restaurant, although we been to many upscale places but he saying this place has the best tasting steak. The price so affordable, friendly service too. The server might need to ask our food satisfaction and need to offer refill for coffee next time. But hey, I liked seeing she was constantly smiling and the energy wow. Might be hassle the construction nearby been going on for a long time but that maybe drives people out. Well this place always packed especially in weekends but today not too much probably because it’s Monday and the annoying construction next to them. Anyway it’s delicious food and coffee no one can beat that. I love my Mexicano omelette and it comes in mini too for a lower price. The portions excellent as well as the temperature and presentation. Food so delicious, I am picky so if I say delicious it really is…
Atmosphere: 5
Food: 5
Service: 5
Stephen Lee
Beware when using the Google Maps Join Waitlist option. Today, after patiently waiting in the online queue for over an hour, we suddenly received a text saying we'd been dropped from the waitlist. The hostess told us that we were dropped because we failed to respond to the check-in message - which she admitted never got sent to us!
By using the online queue, we are trying to be respectful of our host's time and our fellow diners' time. The least you could do as a host is be respectful of my time in return by honoring whatever waitlist system you have in place. If you're ignoring the basic functionality of the online waitlist for whatever reason (too many dropped reservations, slower throughput, etc.) THEN STOP USING IT, and just go back to old fashioned names on a list.
YJ Tung
Very mediocre. Came here Saturday for lunch and sat outside on the patio with our doggy. Food was not bad, just kinda bland. Servers were all pretty nice, but pretty slow. Saw a few tables seated after us yet served their food earlier. Always kept the doggy water full though. Very limited parking
Atmosphere: 4
Food: 2
Service: 3
David Luo
Pretty standard Bill’s; portions are large, parking is atrocious, and you can get shots for the table. The line gets long on the weekends, but pick up is usually still fast. Crab cakes are so on point, I can’t stop myself from ordering them every time.
Atmosphere: 3
Food: 5
Service: 4
adriana ojeda
Great Benedict and consistently served super fast. The kitchen staff should get a raise because it's clear they are working hard!
We’ve been coming to this breakfast/lunch spot for over 5 years, and it used to be a solid 5-star restaurant. Unfortunately, the customer service has gone downhill so badly that we can’t justify coming anymore.
Every time we walk in now, we’re greeted with a frown. The servers have a noticeable attitude, and they barely check in on us during our meal. What makes it even more disappointing is that we’ve actually had a server refuse to take our order for no reason at all. We’ve always shown up, supported this place, and recommended it to others because the food is genuinely great—credit to the cooks, because they’re the only reason we’ve stayed this long.
But the customer service has become unacceptable, and it honestly sucks to see a place we loved fall off like this. We’re definitely taking our business to another location, because the San Jose locations actually take care of their guests.
Very disappointed with how things have changed.
Atmosphere: 2
Food: 5
Service: 1
I’m honestly so disappointed with this Bill’s Cafe location in Fremont. The customer service was awful from the moment I walked in. The host was visibly annoyed, rude, and acted like she didn’t even want to be there.
I placed a pickup order for the Country Fried Steak & Eggs, waited for it, and only when I arrived did they tell me they were out of it. No call, no heads up, nothing. I had to change my order to the Corned Beef Hash & Eggs, which is cheaper. YET they still charged me the higher price for the original item. How does that make sense?
To make things worse, the food was terrible. The corned beef hash tasted awful, I couldn’t even finish it. And after everything that happened, it was just the final disappointment.
This is by far the worst Bill’s Cafe I’ve been to, and I won’t be returning. Completely unacceptable service and a total waste of money.
Atmosphere: 1
Food: 1
Service: 1
Great Breakfast
Atmosphere: 5
Food: 5
Service: 5
Rina and Romo are the best! Especially when I pick up my to go country fried steak! Making sure the fork is there and just everything is perfect. Even if I eat there at the bar with the TV or a table, you can't go wrong!!
Atmosphere: 5
Food: 5
Service: 5
Delicious food but subpar service. There were nearly 10 different employees walking around the floor but we had to flag someone down to help us for every single thing.
Atmosphere: 4
Food: 5
Service: 3
Maria Luisa provided great service. We were very happy with her. Our order was promptly delivered error free
Atmosphere: 5
Food: 5
Service: 5
Bills never disappoints. Always consistent and good. Only issue is they close early.
Atmosphere: 4
Food: 4
Service: 4
Parking is an absolute nightmare, but good atmosphere and service overall. The food portions are a bit too big (I know complaining about that seems snobbish, but we're talking about breakfast) and it needed some more seasoning. I do not recommend you order eggs Benedict on bagel bread; it's too much bread and takes over the plate. But overall a good place for breakfast and brunch, just mind the lack of parking.
Atmosphere: 4
Food: 4
Service: 4
Bills has been a go-to for years, so I've noticed a few changes in the last 10 years. where their pancakes used to be so yummy, tasty and fluffy, they've become just big and nothing special. I love their waffle....but thats all you get for $12, one waffle. I had their French toast this past weekend, it was alright.
Their chicken and beef burgers are great. Those you can't go wrong with. the fries are nice and stringy.
You'll need about $20-30 a person. More if you're looking to get alcohol.
Atmosphere: 4
Food: 4
Service: 4
Had a nice breakfast here after getting my blood drawn nearby.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Ah my hubby favorite restaurant, although we been to many upscale places but he saying this place has the best tasting steak. The price so affordable, friendly service too. The server might need to ask our food satisfaction and need to offer refill for coffee next time. But hey, I liked seeing she was constantly smiling and the energy wow. Might be hassle the construction nearby been going on for a long time but that maybe drives people out. Well this place always packed especially in weekends but today not too much probably because it’s Monday and the annoying construction next to them. Anyway it’s delicious food and coffee no one can beat that. I love my Mexicano omelette and it comes in mini too for a lower price. The portions excellent as well as the temperature and presentation. Food so delicious, I am picky so if I say delicious it really is…
Atmosphere: 5
Food: 5
Service: 5
Beware when using the Google Maps Join Waitlist option. Today, after patiently waiting in the online queue for over an hour, we suddenly received a text saying we'd been dropped from the waitlist. The hostess told us that we were dropped because we failed to respond to the check-in message - which she admitted never got sent to us!
By using the online queue, we are trying to be respectful of our host's time and our fellow diners' time. The least you could do as a host is be respectful of my time in return by honoring whatever waitlist system you have in place. If you're ignoring the basic functionality of the online waitlist for whatever reason (too many dropped reservations, slower throughput, etc.) THEN STOP USING IT, and just go back to old fashioned names on a list.
Very mediocre. Came here Saturday for lunch and sat outside on the patio with our doggy. Food was not bad, just kinda bland. Servers were all pretty nice, but pretty slow. Saw a few tables seated after us yet served their food earlier. Always kept the doggy water full though. Very limited parking
Atmosphere: 4
Food: 2
Service: 3
Pretty standard Bill’s; portions are large, parking is atrocious, and you can get shots for the table. The line gets long on the weekends, but pick up is usually still fast. Crab cakes are so on point, I can’t stop myself from ordering them every time.
Atmosphere: 3
Food: 5
Service: 4
Great Benedict and consistently served super fast. The kitchen staff should get a raise because it's clear they are working hard!
Atmosphere: 4
Food: 4
Service: 4
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