Unreasonable wait times for an iced coffee. They made it and had it sitting out of reach but never put it forward or called out the order/ name/ order number and instead helped out several customers who came after us before finally calling out the order. I get that they’re busy but if they already made the drink why not put it out on the counter? I get that I could have asked if that was my drink but I wasn’t trying to be rude or impatient when they were clearly busy but then ended up waiting forever
Judy Farrow
I purchased the special on line for $5.99 you were supposed to get something ??and with that you would get a surprise bag which it says included bread and pastries well, all I got was a dozen of horrible donuts. I got the plain ones sugar ones three of the powdered sugar one chocolate I went about 4:30 (it said to pick up between four and six)and they had already had the boxes made up and I asked where was the surprise bag and they said that’s it that was it all right a box of horrible donuts don’t fall for the gimmick.
Atmosphere: 3
Food: 1
Service: 2
Karen Trublood brown
Fast service
Atmosphere: 5
Food: 5
Service: 5
Said Mirzada
Very nice place and reasonable deals on the Dunkin app.
Atmosphere: 5
Food: 5
Service: 5
Shreya Guruprasad
Donuts are soft
Atmosphere: 5
Food: 5
Service: 5
Michael Russell
I’m not impressed. I would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Stephen Ho
Not bad.
Atmosphere: 4
Food: 4
Service: 4
Frank Pest Control
I like this place, more affordable than other coffee shops.
A T
Dunkin’ has really shrunken their donuts. They can increase the price but do the donuts need to be shrunken this much? Having grown up with Dunkin’ , I’m very familiar with their products. Their products should now be called 2 bite donuts. The day I went they were sold out of munchkins, hate to see how small those have gotten…. Nothing wrong the staff when I went, she was attentive and friendly. Nothing particularly wrong with the taste of the donuts, but the enjoyment is just different now with it being so small and so $$ for donuts.
Chris Lee
Maybe have a phone number on the website that actually works. Corporate couldn't even tell me how to contact the Freemont location.
i went in, i bought a donut, i went out, i ate my donut. it tasted like a normal donut. very standard dunkins. staff was fine, food was fine, everything was just fine. took me maybe like 1 minute because place was a ghost town when i went.
Sanjay Bhasin
Had cappuccino. It was excellent. No wait. It's self service. The place had no crowds so no wait. Loved my coffee.
K M.
Donut choices at 4pm was limited. Looking forward to the apple fritter but its like a cinnamin bun (dissappointed). Service was good. 2 donuts cost close to $6.
Food: 3
Service: 5
Thom Riley
Unfortunately I need to update my review. Over the last 2 months the service level has diminished greatly. It's likely due too being understaffed. I'm no longer going to order from this particular location. My last three online orders were unfilled because of being understaffed and accepting orders that they couldn't fulfill within a 15 minute of waiting there plus 10 minutes (25 min total) after placing the order. One order I wasn't able to pick up because the location was closed due to having no staff and the other two times had over 10 customers waiting for their orders too. Hopefully the management team will figure this out soon. For now it's on to Starbucks regrettably.
Atmosphere: 1
Food: 1
Service: 1
Dheeraj Kandula
Went at 5:05 and the lobby was closed. The guy at the counter said they close at six and the lobby closed at 5:00. We go there to have good time with family. I would rather eat at home than drive to this place. We sat in our car and had our snacks. Ridiculous.
Unreasonable wait times for an iced coffee. They made it and had it sitting out of reach but never put it forward or called out the order/ name/ order number and instead helped out several customers who came after us before finally calling out the order. I get that they’re busy but if they already made the drink why not put it out on the counter? I get that I could have asked if that was my drink but I wasn’t trying to be rude or impatient when they were clearly busy but then ended up waiting forever
I purchased the special on line for $5.99 you were supposed to get something ??and with that you would get a surprise bag which it says included bread and pastries well, all I got was a dozen of horrible donuts. I got the plain ones sugar ones three of the powdered sugar one chocolate I went about 4:30 (it said to pick up between four and six)and they had already had the boxes made up and I asked where was the surprise bag and they said that’s it that was it all right a box of horrible donuts don’t fall for the gimmick.
Atmosphere: 3
Food: 1
Service: 2
Fast service
Atmosphere: 5
Food: 5
Service: 5
Very nice place and reasonable deals on the Dunkin app.
Atmosphere: 5
Food: 5
Service: 5
Donuts are soft
Atmosphere: 5
Food: 5
Service: 5
I’m not impressed. I would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Not bad.
Atmosphere: 4
Food: 4
Service: 4
I like this place, more affordable than other coffee shops.
Dunkin’ has really shrunken their donuts. They can increase the price but do the donuts need to be shrunken this much? Having grown up with Dunkin’ , I’m very familiar with their products. Their products should now be called 2 bite donuts. The day I went they were sold out of munchkins, hate to see how small those have gotten….
Nothing wrong the staff when I went, she was attentive and friendly. Nothing particularly wrong with the taste of the donuts, but the enjoyment is just different now with it being so small and so $$ for donuts.
Maybe have a phone number on the website that actually works. Corporate couldn't even tell me how to contact the Freemont location.
Restaurantji Recommends
i went in, i bought a donut, i went out, i ate my donut. it tasted like a normal donut. very standard dunkins. staff was fine, food was fine, everything was just fine. took me maybe like 1 minute because place was a ghost town when i went.
Had cappuccino. It was excellent. No wait. It's self service. The place had no crowds so no wait. Loved my coffee.
Donut choices at 4pm was limited. Looking forward to the apple fritter but its like a cinnamin bun (dissappointed). Service was good. 2 donuts cost close to $6.
Food: 3
Service: 5
Unfortunately I need to update my review. Over the last 2 months the service level has diminished greatly. It's likely due too being understaffed. I'm no longer going to order from this particular location. My last three online orders were unfilled because of being understaffed and accepting orders that they couldn't fulfill within a 15 minute of waiting there plus 10 minutes (25 min total) after placing the order. One order I wasn't able to pick up because the location was closed due to having no staff and the other two times had over 10 customers waiting for their orders too. Hopefully the management team will figure this out soon. For now it's on to Starbucks regrettably.
Atmosphere: 1
Food: 1
Service: 1
Went at 5:05 and the lobby was closed. The guy at the counter said they close at six and the lobby closed at 5:00. We go there to have good time with family. I would rather eat at home than drive to this place. We sat in our car and had our snacks. Ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Loading...