Love the fries here... They are always plentiful and you can heat them up in an air fryer for a second helping! I deliver food from these restaurants regularly and they are pretty good for drivers (as well as the customers) by having everything ready on time and hot.
Atmosphere: 5
Food: 5
Service: 5
Mr Hardy
Hot and fresh
sanaimran
Disappointing Experience at Five Guys Pacific Commons – Staff Uninformed and Unprofessional
I had a deeply frustrating visit to Five Guys at Pacific Commons. As someone with dietary restrictions, I always check allergen information before ordering. Shockingly, the staff seemed completely unaware that their own restaurant provides an allergen and nutrition chart. I had to specifically request it, and even then, the staff member appeared confused and unable to understand basic English.
The chart clearly stated that their fries do not contain gluten, yet the staff insisted otherwise without even reviewing the chart. When I asked to speak to the manager, the situation worsened. The manager also struggled with English and instead of addressing my concern, both employees spoke in Spanish in front of me for several minutes. Eventually, the staff member relayed that “everything has gluten,” contradicting their own printed materials.
This lack of communication, disregard for accurate allergen information, and overall rudeness made for a very unpleasant experience. I do not recommend this location, especially for anyone with food sensitivities or who expects basic professionalism.
Atmosphere: 1
Service: 1
Judy Faye Mangila
Great Place to Buy Great Food. Staff are very friendly and have ample space to dine in. They have outdoor chairs and tables too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries
Jagadeesh Rahul
This was my first time trying Five guys and I’ve heard a lot about their spicy chicken. The place is cozy and their service was excellent. We got two hot chicken sandwiches with fries combo. The food was fresh and look appetizing. The chicken was tender and juicy. The bun was average but their sauce was good. Their chicken was scrumptious and moorish. The zig zag fries were also great and crispy. I think their seasoning elevates the fries and I can’t stop eating. Overall had a great experience and I’ll definitely vouch for their chicken and will return to try more.
Atmosphere: 4
Food: 4
Service: 3
KDG
I really don’t like writing negative reviews. It’s so cliche to just get online and rant and rave, burying a company. So let’s start with the positives. The employees were professional and friendly. The food wasn’t bad, but the advertising is misleading in that they claim to be gourmet burgers, but they’re basic fast food burgers with a larger selection of condiments and toppings. The restaurant was clean as well. But at a time when you can get a truly gourmet burger with endless fries from at least three different restaurants for $12 or less and my meal - two burgers and two fries - cost nearly $50? After paying I felt like I bought dinner for five guys. The prices do not reflect the quality of food and NO fast food restaurant should sell burgers at this cost. A child’s cheeseburger cost more than $10. Ridiculous. Ready to die on this hill.
As an added note, my friend was trying to order a hot dog for his kids and asked how big the hit dog was. Was it big enough for two toddlers to share or would he need two? No one at the counter could answer that question. They offered to show him the bun length, but not the actual hot dog itself. Strange.
I really wanted to enjoy this experience, but when I can get a better burger with endless fries at a national restaurant for less cost? This one guy won’t be taking his family to Five Guys.
Atmosphere: 3
Food: 3
Service: 4
Chase
Extremely expensive. I got a really small Patty melt and a large drink, it was $15.90
Those prices are insane for the actual amount of food I received.
Atmosphere: 3
Food: 4
Service: 5
KuvaszWhisperer
Very consistant service and quality.
Atmosphere: 5
Food: 5
Service: 5
Handi Hobbs
Seems like it’s gone downhill…. Was gone out of the country all summer just got back this fall and was looking forward to going….However the fries were horrible almost like the oil needed to be changed or something. They were definitely off…… Burger was OK but I think the fries ruined the meal… not to mention that we normally get just one fry to split because there’s quite a few in the bag. However, this time there wasn’t which was probably a good thing because they were really hard to eat ….. sometimes when establishments try to get away without changing out some of the expensive stuff they step over dimes to pick up nickels….I won’t go back. I’ll wait and go to the one over in Redwood City. It’s always good.
Parking: Large mall parking able to park RVs if needed
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Five Guys Style Fries, Their Cheeseburger
King “KW”
4.2 stars. Recommended double beef burger + all the way. The addition of pickles makes it less greasy and the burger meat is juicy. The French fries are better than other burger restaurants, and they are said to be the best fries in the magazine's vote. Unlimited free peanuts are an added bonus.
Salted caramel and bacon shake with your burger and fries. Must try
Atmosphere: 5
Food: 5
Service: 5
Jason Chi (JasonChiTW)
Definitely the best burger chain in the United States, it’s amazing!
Atmosphere: 4
Food: 5
Service: 4
King
4.2 stars. Recommended double beef burger + all the way. The addition of pickles makes it less greasy and the burger meat is juicy. The French fries are better than other burger restaurants, and they are said to be the best fries in the magazine's vote. Unlimited free peanuts are an added bonus.
Worth a second visit, oh my dayum!
Atmosphere: 4
Food: 4
Service: 4
lifes waiting
Love going to this 5 guys location. The staff are always friendly and the service is quick. The food is also great! Never disappoints.
Parking: Tons of parking to choose from, even on a Saturday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Jimmy Lai
Came here before closing time to pick up a milkshake to go.
Love the fries here... They are always plentiful and you can heat them up in an air fryer for a second helping! I deliver food from these restaurants regularly and they are pretty good for drivers (as well as the customers) by having everything ready on time and hot.
Atmosphere: 5
Food: 5
Service: 5
Hot and fresh
Disappointing Experience at Five Guys Pacific Commons – Staff Uninformed and Unprofessional
I had a deeply frustrating visit to Five Guys at Pacific Commons. As someone with dietary restrictions, I always check allergen information before ordering. Shockingly, the staff seemed completely unaware that their own restaurant provides an allergen and nutrition chart. I had to specifically request it, and even then, the staff member appeared confused and unable to understand basic English.
The chart clearly stated that their fries do not contain gluten, yet the staff insisted otherwise without even reviewing the chart. When I asked to speak to the manager, the situation worsened. The manager also struggled with English and instead of addressing my concern, both employees spoke in Spanish in front of me for several minutes. Eventually, the staff member relayed that “everything has gluten,” contradicting their own printed materials.
This lack of communication, disregard for accurate allergen information, and overall rudeness made for a very unpleasant experience. I do not recommend this location, especially for anyone with food sensitivities or who expects basic professionalism.
Atmosphere: 1
Service: 1
Great Place to Buy Great Food. Staff are very friendly and have ample space to dine in. They have outdoor chairs and tables too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries
This was my first time trying Five guys and I’ve heard a lot about their spicy chicken. The place is cozy and their service was excellent. We got two hot chicken sandwiches with fries combo. The food was fresh and look appetizing. The chicken was tender and juicy. The bun was average but their sauce was good. Their chicken was scrumptious and moorish. The zig zag fries were also great and crispy. I think their seasoning elevates the fries and I can’t stop eating. Overall had a great experience and I’ll definitely vouch for their chicken and will return to try more.
Atmosphere: 4
Food: 4
Service: 3
I really don’t like writing negative reviews. It’s so cliche to just get online and rant and rave, burying a company. So let’s start with the positives. The employees were professional and friendly. The food wasn’t bad, but the advertising is misleading in that they claim to be gourmet burgers, but they’re basic fast food burgers with a larger selection of condiments and toppings. The restaurant was clean as well. But at a time when you can get a truly gourmet burger with endless fries from at least three different restaurants for $12 or less and my meal - two burgers and two fries - cost nearly $50? After paying I felt like I bought dinner for five guys. The prices do not reflect the quality of food and NO fast food restaurant should sell burgers at this cost. A child’s cheeseburger cost more than $10. Ridiculous. Ready to die on this hill.
As an added note, my friend was trying to order a hot dog for his kids and asked how big the hit dog was. Was it big enough for two toddlers to share or would he need two? No one at the counter could answer that question. They offered to show him the bun length, but not the actual hot dog itself. Strange.
I really wanted to enjoy this experience, but when I can get a better burger with endless fries at a national restaurant for less cost? This one guy won’t be taking his family to Five Guys.
Atmosphere: 3
Food: 3
Service: 4
Extremely expensive. I got a really small Patty melt and a large drink, it was $15.90
Those prices are insane for the actual amount of food I received.
Atmosphere: 3
Food: 4
Service: 5
Very consistant service and quality.
Atmosphere: 5
Food: 5
Service: 5
Seems like it’s gone downhill…. Was gone out of the country all summer just got back this fall and was looking forward to going….However the fries were horrible almost like the oil needed to be changed or something. They were definitely off…… Burger was OK but I think the fries ruined the meal… not to mention that we normally get just one fry to split because there’s quite a few in the bag. However, this time there wasn’t which was probably a good thing because they were really hard to eat ….. sometimes when establishments try to get away without changing out some of the expensive stuff they step over dimes to pick up nickels….I won’t go back. I’ll wait and go to the one over in Redwood City. It’s always good.
Parking: Large mall parking able to park RVs if needed
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Five Guys Style Fries, Their Cheeseburger
4.2 stars.
Recommended double beef burger + all the way.
The addition of pickles makes it less greasy and the burger meat is juicy.
The French fries are better than other burger restaurants, and they are said to be the best fries in the magazine's vote.
Unlimited free peanuts are an added bonus.
Worth a second visit, oh my dayum!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Salted caramel and bacon shake with your burger and fries. Must try
Atmosphere: 5
Food: 5
Service: 5
Definitely the best burger chain in the United States, it’s amazing!
Atmosphere: 4
Food: 5
Service: 4
4.2 stars.
Recommended double beef burger + all the way.
The addition of pickles makes it less greasy and the burger meat is juicy.
The French fries are better than other burger restaurants, and they are said to be the best fries in the magazine's vote.
Unlimited free peanuts are an added bonus.
Worth a second visit, oh my dayum!
Atmosphere: 4
Food: 4
Service: 4
Love going to this 5 guys location. The staff are always friendly and the service is quick. The food is also great! Never disappoints.
Parking: Tons of parking to choose from, even on a Saturday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Came here before closing time to pick up a milkshake to go.
Atmosphere: 3
Food: 5
Service: 4
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