Unclean and dirty do not like this place is very nasty
Atmosphere: 1
Food: 1
Service: 1
Andrew Rollins
I placed a mobile order to avoid the long drive-through line and ordered a two-cheeseburger meal along with chicken nuggets, including the sauces selected in the app. When I arrived at my destination, I discovered that the order was missing one cheeseburger and all the sauces.
I called the restaurant and was told that I would need to return in person. After doing so, I waited approximately ten minutes before anyone acknowledged me, despite making eye contact with several employees. The process felt overly automated and lacked basic customer service. I ultimately requested a refund, which was processed without issue.
Unfortunately, this experience is consistent with what I’ve encountered at multiple locations along the Union City/Fremont border. There does not seem to be a reliably dependable McDonald’s in this area. One star for me for not looking in the bag, I was on my lunch break!
Atmosphere: 1
Food: 2
Service: 1
M Patel
They have forgotten that it is meant to be fast food. Informed to wait in a Drive Thru bay and then 15 minutes goes by.
Service: 1
James Del Rosario
I used the mobile app to place a drive thru order and was told to park in their curbside parking to wait for my order to be completed. This location always does this and I cannot remember the last time my order was just handed to me through the drive thru window. I really don't mind having to do this in itself, and normally someone will come out to hand you your order within 5 - 15 minutes. Someone did come to my car relatively quickly but they had a different person's order. I told the employee that that wasn't my order so she went back inside without finding who that order belonged to. I then waited for about 30 minutes in that parking spot without anyone else coming back out. The car in the curbside parking spot next to me, who was there before I arrived, also got impatient and had to go inside to collect his order (I assume the first order that went to my car was his). I went inside a short time after him. Many of the employees saw me waiting to speak to them and did not want to acknowledge me. When I did eventually get to talk to someone I explained to her that I was told to wait in the curbside, she was initially dismissive, telling me I was supposed to have gone through the drive thru. I explained it again to her to which she apologized for the mistake and offered me a free pie. I then had to wait another 10 or so minutes because the fries weren't ready. As someone that used to manage a fast food establishment, I get that the customers can tend to be a pain and they probably do get a lot of people coming in mad about mistakes that they as the customer made, but the employees here really need to improve the communication amongst themselves.
G EE
Spent 20 minutes in the drive thru and they gave my snake wrap to someone else
Atmosphere: 1
Food: 1
Service: 1
Dan Horning
After 5 mins of standing at the register and watching the manager on her phone I finally got attention to get service. The meals are not in the kiosk since Monopoly started.
Atmosphere: 1
Service: 1
William Mok
dont come here to play monopoly, they are not giving the pieces even if you order the correct items
Service: 1
juan villa
Never have food ready after I order always have to wait
Angela Henderson
20 min wait in drive thru and no acknowledgment of the long wait. To top it off my order was incorrect. I hope they can improve it’s a bc great location.
Atmosphere: 2
Food: 3
Service: 1
Etienne Poulin-Dube
Yet another McDonalds now running the “Paper Bag for Fries” rip off. I’m sorry but you can say the weight of the large fries is the same between the carboard and paper bags, but that’s complete crap. Its half the freakin size.
And then their McFlurries have also been halved in size. Way overpriced.
Unclean and dirty do not like this place is very nasty
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order to avoid the long drive-through line and ordered a two-cheeseburger meal along with chicken nuggets, including the sauces selected in the app. When I arrived at my destination, I discovered that the order was missing one cheeseburger and all the sauces.
I called the restaurant and was told that I would need to return in person. After doing so, I waited approximately ten minutes before anyone acknowledged me, despite making eye contact with several employees. The process felt overly automated and lacked basic customer service. I ultimately requested a refund, which was processed without issue.
Unfortunately, this experience is consistent with what I’ve encountered at multiple locations along the Union City/Fremont border. There does not seem to be a reliably dependable McDonald’s in this area. One star for me for not looking in the bag, I was on my lunch break!
Atmosphere: 1
Food: 2
Service: 1
They have forgotten that it is meant to be fast food. Informed to wait in a Drive Thru bay and then 15 minutes goes by.
Service: 1
I used the mobile app to place a drive thru order and was told to park in their curbside parking to wait for my order to be completed. This location always does this and I cannot remember the last time my order was just handed to me through the drive thru window. I really don't mind having to do this in itself, and normally someone will come out to hand you your order within 5 - 15 minutes. Someone did come to my car relatively quickly but they had a different person's order. I told the employee that that wasn't my order so she went back inside without finding who that order belonged to. I then waited for about 30 minutes in that parking spot without anyone else coming back out. The car in the curbside parking spot next to me, who was there before I arrived, also got impatient and had to go inside to collect his order (I assume the first order that went to my car was his). I went inside a short time after him. Many of the employees saw me waiting to speak to them and did not want to acknowledge me. When I did eventually get to talk to someone I explained to her that I was told to wait in the curbside, she was initially dismissive, telling me I was supposed to have gone through the drive thru. I explained it again to her to which she apologized for the mistake and offered me a free pie. I then had to wait another 10 or so minutes because the fries weren't ready.
As someone that used to manage a fast food establishment, I get that the customers can tend to be a pain and they probably do get a lot of people coming in mad about mistakes that they as the customer made, but the employees here really need to improve the communication amongst themselves.
Spent 20 minutes in the drive thru and they gave my snake wrap to someone else
Atmosphere: 1
Food: 1
Service: 1
After 5 mins of standing at the register and watching the manager on her phone I finally got attention to get service.
The meals are not in the kiosk since Monopoly started.
Atmosphere: 1
Service: 1
dont come here to play monopoly, they are not giving the pieces even if you order the correct items
Service: 1
Never have food ready after I order always have to wait
20 min wait in drive thru and no acknowledgment of the long wait. To top it off my order was incorrect. I hope they can improve it’s a bc great location.
Atmosphere: 2
Food: 3
Service: 1
Yet another McDonalds now running the “Paper Bag for Fries” rip off. I’m sorry but you can say the weight of the large fries is the same between the carboard and paper bags, but that’s complete crap. Its half the freakin size.
And then their McFlurries have also been halved in size. Way overpriced.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
No more playing place. It’s gone forever.
Atmosphere: 4
Food: 4
Service: 5
My granddaughter loves this place
Atmosphere: 5
Food: 5
Service: 5
I dunno, their fountain cokes don't hit like they used to and my fries are soggy. And it's like 16 bucks for a value meal
Atmosphere: 1
Food: 2
Service: 3
Kids stuff out of stock
Atmosphere: 1
Food: 1
Service: 3
ts place is so buns 🥀💔
Atmosphere: 1
Food: 5
Service: 1
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