The front desk lady had quite an attitude —. At first, I thought maybe it was just us, but after reading other reviews, it seems this is her usual behavior. This is the only store where I’ve ever felt so uncomfortable.
As for the cakes — way too sweet, with overly sugary cream. Nothing special at all, definitely not worth $6. I’d much rather grab a brownie from Panera — it’s delicious, and the staff there actually treat you with respect.
Hope the management addresses both the customer service attitude and the product quality, because people expect better for the price they’re paying.
Atmosphere: 2
Food: 1
Service: 1
Cyn why
Sorry. I hate leaving poor reviews but for a company that claims to want to spread joy and happiness, the owner/manager of this franchise is awfully joyless. Rude to people for no reason.
Atmosphere: 1
Food: 4
Service: 1
Mr Hussain
The Front desk women is Rude. Very rude
Atmosphere: 1
Food: 1
Service: 1
Benjamin Y.
Been here many times to purchase their mini bundt cakes. Not too sweet but packed with flavor. Owner says all natural ingredients. She is a big supporter of the community and I recently met her at the flower give away at Washington Hospital. Her store is very inviting. The smells, the colors and of course, the bundt cakes! They are the best in Fremont. Service by staff is excellent. Plenty of free parking. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Seikoh Kobayashi
Nothing Burndt Cakes is one of my son's favorite cakes in Fremont. According to my son it tastes not too sweet and it is a good portion for dessert after a dinner. There is one hiccup that is the price gets higher than before. An Individual Bundtlet price is $6.75 before tax. I believe it was $4.75 5 or 6 years ago. If the Individual Bundtlet price is still around $5.25, then, our family will go there more often.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Velvet Cake
SteveP
Ordered an 8-inch, Red Velvet cake for wife's birthday. Order was for pickup. Cake and customer service were outstanding. Yes: wifey loved the cake! (as did my son and I).
Atmosphere: 5
Food: 5
Service: 5
Said Mirzada
Extremely Disappointed – Poor Quality Cake and Terrible Customer Service
I’m writing to express my extreme dissatisfaction with both the product and service I received. I paid $60 for a cake that was not only poorly made but also backed by some of the worst customer service I’ve ever experienced.
The cake looked nothing like what was advertised on your website. The presentation was underwhelming and completely failed to meet expectations. When I raised the issue, the response I received was unacceptable. I was told that since I took the cake, it was now my problem. That is not how customer service works.
The shift leader’s attitude was dismissive and unprofessional. When I asked for the cake to be corrected, I was told it couldn’t be done. Another associate even said it would cost me an additional $5 to fix what should have been done correctly in the first place.
This experience was frustrating, disappointing, and a waste of money. I will not be returning—and I strongly encourage others to think twice before doing business here. Customer satisfaction clearly isn’t a priority for this establishment.
Atmosphere: 1
Food: 1
Service: 1
Meenal Lodha
Cashier was rude and bundt cake was too sweet for me frosting is just sugar. Not a good experience.
Sam Khasib
Me and my wife love this place. We can both get our own personal cake for less than $15 total, red velvet and blueberry lemon are the best
Debora Spotted Eagle
I had Large Chocolate Bundt Cake delivered. It was so delicious and fresh!
I guess the employees don't smile at this location. Also, they charge $2 per bag?? This place is a ripoff
Atmosphere: 1
Food: 4
Service: 1
Ebony Koger
Normally, I love the staff and good at Bundt cakes, but the offering today was not the best. The person who helped me, Victoria, had such an attitude, and the cakes were not fresh.
Food: 3
Service: 1
Fatema Rahim Mithani
Horrendous service. Doesn’t honor the email promotions we’ve received. It’s someone’s birthday and they just ruined her day. I used to live close to the Sunnyvale location and I will only be going there.
Atmosphere: 5
Food: 5
Service: 1
Saurabh Kumar
Very very sweet cream and cakes. I want to enjoy a cake and not die. This cake would have been if the cream frosting was 10% of its current sweetness. Also the cake bread needs a substantial sweetness reduction. We are terribly disappointed with this type of cake. I will not recommend this cake. It is more like death by sugar.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bundt Cake
Maxwell Wang
Great location with very friendly staff! The store is well organized and offers many services, and always smells like fresh baked bundt cakes.
The front desk lady had quite an attitude —. At first, I thought maybe it was just us, but after reading other reviews, it seems this is her usual behavior. This is the only store where I’ve ever felt so uncomfortable.
As for the cakes — way too sweet, with overly sugary cream. Nothing special at all, definitely not worth $6. I’d much rather grab a brownie from Panera — it’s delicious, and the staff there actually treat you with respect.
Hope the management addresses both the customer service attitude and the product quality, because people expect better for the price they’re paying.
Atmosphere: 2
Food: 1
Service: 1
Sorry. I hate leaving poor reviews but for a company that claims to want to spread joy and happiness, the owner/manager of this franchise is awfully joyless. Rude to people for no reason.
Atmosphere: 1
Food: 4
Service: 1
The Front desk women is Rude. Very rude
Atmosphere: 1
Food: 1
Service: 1
Been here many times to purchase their mini bundt cakes. Not too sweet but packed with flavor. Owner says all natural ingredients. She is a big supporter of the community and I recently met her at the flower give away at Washington Hospital. Her store is very inviting. The smells, the colors and of course, the bundt cakes! They are the best in Fremont. Service by staff is excellent. Plenty of free parking. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Nothing Burndt Cakes is one of my son's favorite cakes in Fremont. According to my son it tastes not too sweet and it is a good portion for dessert after a dinner. There is one hiccup that is the price gets higher than before. An Individual Bundtlet price is $6.75 before tax. I believe it was $4.75 5 or 6 years ago. If the Individual Bundtlet price is still around $5.25, then, our family will go there more often.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Velvet Cake
Ordered an 8-inch, Red Velvet cake for wife's birthday. Order was for pickup. Cake and customer service were outstanding. Yes: wifey loved the cake! (as did my son and I).
Atmosphere: 5
Food: 5
Service: 5
Extremely Disappointed – Poor Quality Cake and Terrible Customer Service
I’m writing to express my extreme dissatisfaction with both the product and service I received. I paid $60 for a cake that was not only poorly made but also backed by some of the worst customer service I’ve ever experienced.
The cake looked nothing like what was advertised on your website. The presentation was underwhelming and completely failed to meet expectations. When I raised the issue, the response I received was unacceptable. I was told that since I took the cake, it was now my problem. That is not how customer service works.
The shift leader’s attitude was dismissive and unprofessional. When I asked for the cake to be corrected, I was told it couldn’t be done. Another associate even said it would cost me an additional $5 to fix what should have been done correctly in the first place.
This experience was frustrating, disappointing, and a waste of money. I will not be returning—and I strongly encourage others to think twice before doing business here. Customer satisfaction clearly isn’t a priority for this establishment.
Atmosphere: 1
Food: 1
Service: 1
Cashier was rude and bundt cake was too sweet for me frosting is just sugar. Not a good experience.
Me and my wife love this place. We can both get our own personal cake for less than $15 total, red velvet and blueberry lemon are the best
I had Large Chocolate Bundt Cake delivered. It was so delicious and fresh!
Restaurantji Recommends
I guess the employees don't smile at this location. Also, they charge $2 per bag?? This place is a ripoff
Atmosphere: 1
Food: 4
Service: 1
Normally, I love the staff and good at Bundt cakes, but the offering today was not the best. The person who helped me, Victoria, had such an attitude, and the cakes were not fresh.
Food: 3
Service: 1
Horrendous service. Doesn’t honor the email promotions we’ve received. It’s someone’s birthday and they just ruined her day. I used to live close to the Sunnyvale location and I will only be going there.
Atmosphere: 5
Food: 5
Service: 1
Very very sweet cream and cakes. I want to enjoy a cake and not die. This cake would have been if the cream frosting was 10% of its current sweetness. Also the cake bread needs a substantial sweetness reduction. We are terribly disappointed with this type of cake. I will not recommend this cake. It is more like death by sugar.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bundt Cake
Great location with very friendly staff! The store is well organized and offers many services, and always smells like fresh baked bundt cakes.
Atmosphere: 5
Food: 5
Service: 5
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