I really dont liek leaving negative reviews, but this place has lost its tough. They have serious training issues. I been coming here since they opened. I dont expect much, coffee, a treat like a pastry warmed up, or on hot days one of their iced teas.
Last week we came in to get a cappuccino, a drip coffee, an almond coissant and a regular criossant warmed up. Not askign too much. The poor girl at the counter was flummoxed by all the orders. I overheard one of the other order takers ask whos training her. Her reply was "No one" So This is a training issue more than anything. The staff is generally pretty friendly except for miss attitude at the espresso machine. Shes working hard too, no real help, so this is nothing too personal.
So the drip coffee was totally forgotten about, as were the pastries. I took them to the table to my wife. She asked why hers was not warmed up. I felt the bag and cold. So I took them back. Another girl took them and just sent them on the counter in the back as if they would eventually warm themselves up. Apparently the pastry person disappeared so, once she realized it, she took them to warm them up in that oven. She was nice, just overloaded. Since this was morning rush time it took a bit more time. Bu by this time, we were in there almost 25 minutes. For a coffee and a pastry. We had appointments too. But when I received my pastries, I realized I have been given a chocolate croissant instead of a plain one. I cany eat chocolate so I just pouted. No I didn't demand a replacement. My wife got the treat.
In meantime, I went over to the espresso counter and waited patiently for my drink. The girl had mixed up the tickets somehow for man people in line behind me had already left. She worked on it once I brought t to her attention. However instead of giving m a cappuccino, I got a latte. It seems she makes whatever she wants. Being a coffee snob for longer than she has been alive, I know how a cap weighs just by picking it up. It was good, just a latte, no a cap. But again, she was overloaded with a huge drink line so I sucked up.
So you may ask, if I sucked it up and did not demand a replacement pastry, why am I making this entry? I thin the staff there works their asses off, I get it. I'm not going all Karen on them, really. This is training, not much more and that's a management issue. For the young lady at the espresso machine, maybe she was just overworked, but she gave me the impression she'd rather not be there, or don't like people, or maybe just me. But I got a negative vibe off her when Im probably one of the most understanding. I saw her busting butt. But to not know the difference between a latte and a cappuccino when its a premium drink, that's coffee making training. She can work he machine, but ratios matter otherwise they would not have tow different drinks with different prices, right?
Room to improve. You can do it!
Atmosphere: 4
Food: 3
Service: 1
Golden_Retriver
Best lemon bar and coffee in the town!
Atmosphere: 5
Food: 5
Service: 5
Alex Ni
good atmosphere, nice place to study/work.
drink quality is not great. ordered matcha latte, and it basically tastes like milk and sugar. will probably try out their coffee next time.
Atmosphere: 5
Food: 2
Eliza De Guzman
First time and I like it ?
Atmosphere: 4
Food: 5
Service: 4
Smruti Srinivasan
Terrible coffee, very good ambience .. Decent baked goods.
Atmosphere: 5
Food: 2
Service: 4
Wendy Z
The atmosphere is good, but the latte is so so, a bit watery.
Atmosphere: 5
Food: 4
Service: 5
Vihaan Miriyala
Love going there. Java Chip and Caramel Frappe's are code. Polar Capp good for energy and whipped cream adds a nice touch. Thai iced tea is affordable and very nice. It can get crowded sometimes.
I walked in about 15 minutes before closing time, and waited at the counter for at least a couple of minutes before I was helped. When I asked for a latte, they told me the espresso machine was turned off. I then asked for a regular coffee, and they proceeded to make the most laziest, mediocre, disgusting lukewarm coffee I’ve ever tasted. Would not recommend.
Service: 1
FindingSophie Music
Coffee is the flavorful with hazelnut hint, best in town of Fremont. Do order their sandwiches! However, this they gimme a cold sandwich and I’m not happy with that. But coffee is always good. Must TRY!
Nice study space. I feel the coffee drinks come out a bit hotter than they should, which makes it harder to tell the flavor, but I understand that's for the majority of folks who get the drink to go.
Atmosphere: 5
Food: 4
Service: 5
Tiffany Tucker (Nobody)
Got the white mocha frappe. Exceptional ?
Atmosphere: 5
Food: 5
Service: 5
Anup Goel
Good place to hang out or for meetings. Free wifi available.
I really dont liek leaving negative reviews, but this place has lost its tough. They have serious training issues.
I been coming here since they opened. I dont expect much, coffee, a treat like a pastry warmed up, or on hot days one of their iced teas.
Last week we came in to get a cappuccino, a drip coffee, an almond coissant and a regular criossant warmed up.
Not askign too much.
The poor girl at the counter was flummoxed by all the orders. I overheard one of the other order takers ask whos training her. Her reply was "No one" So This is a training issue more than anything. The staff is generally pretty friendly except for miss attitude at the espresso machine. Shes working hard too, no real help, so this is nothing too personal.
So the drip coffee was totally forgotten about, as were the pastries. I took them to the table to my wife. She asked why hers was not warmed up. I felt the bag and cold. So I took them back. Another girl took them and just sent them on the counter in the back as if they would eventually warm themselves up. Apparently the pastry person disappeared so, once she realized it, she took them to warm them up in that oven. She was nice, just overloaded. Since this was morning rush time it took a bit more time. Bu by this time, we were in there almost 25 minutes. For a coffee and a pastry. We had appointments too. But when I received my pastries, I realized I have been given a chocolate croissant instead of a plain one. I cany eat chocolate so I just pouted. No I didn't demand a replacement. My wife got the treat.
In meantime, I went over to the espresso counter and waited patiently for my drink. The girl had mixed up the tickets somehow for man people in line behind me had already left. She worked on it once I brought t to her attention.
However instead of giving m a cappuccino, I got a latte. It seems she makes whatever she wants. Being a coffee snob for longer than she has been alive, I know how a cap weighs just by picking it up. It was good, just a latte, no a cap. But again, she was overloaded with a huge drink line so I sucked up.
So you may ask, if I sucked it up and did not demand a replacement pastry, why am I making this entry? I thin the staff there works their asses off, I get it. I'm not going all Karen on them, really. This is training, not much more and that's a management issue. For the young lady at the espresso machine, maybe she was just overworked, but she gave me the impression she'd rather not be there, or don't like people, or maybe just me. But I got a negative vibe off her when Im probably one of the most understanding. I saw her busting butt. But to not know the difference between a latte and a cappuccino when its a premium drink, that's coffee making training. She can work he machine, but ratios matter otherwise they would not have tow different drinks with different prices, right?
Room to improve. You can do it!
Atmosphere: 4
Food: 3
Service: 1
Best lemon bar and coffee in the town!
Atmosphere: 5
Food: 5
Service: 5
good atmosphere, nice place to study/work.
drink quality is not great. ordered matcha latte, and it basically tastes like milk and sugar. will probably try out their coffee next time.
Atmosphere: 5
Food: 2
First time and I like it ?
Atmosphere: 4
Food: 5
Service: 4
Terrible coffee, very good ambience .. Decent baked goods.
Atmosphere: 5
Food: 2
Service: 4
The atmosphere is good, but the latte is so so, a bit watery.
Atmosphere: 5
Food: 4
Service: 5
Love going there. Java Chip and Caramel Frappe's are code. Polar Capp good for energy and whipped cream adds a nice touch. Thai iced tea is affordable and very nice. It can get crowded sometimes.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pumpkin Spice Frappe, Chocolate Peanut Butter Frappe
Most amazing cafe in the whole bay area!
I walked in about 15 minutes before closing time, and waited at the counter for at least a couple of minutes before I was helped. When I asked for a latte, they told me the espresso machine was turned off. I then asked for a regular coffee, and they proceeded to make the most laziest, mediocre, disgusting lukewarm coffee I’ve ever tasted. Would not recommend.
Service: 1
Coffee is the flavorful with hazelnut hint, best in town of Fremont. Do order their sandwiches! However, this they gimme a cold sandwich and I’m not happy with that. But coffee is always good. Must TRY!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Nice study space. I feel the coffee drinks come out a bit hotter than they should, which makes it harder to tell the flavor, but I understand that's for the majority of folks who get the drink to go.
Atmosphere: 5
Food: 4
Service: 5
Got the white mocha frappe. Exceptional ?
Atmosphere: 5
Food: 5
Service: 5
Good place to hang out or for meetings. Free wifi available.
Atmosphere: 4
Food: 4
Service: 4
Great blended iced coffee!
Atmosphere: 5
Food: 5
Service: 5
Cookies n cream
Atmosphere: 5
Food: 5
Service: 5
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