Staff is not properly trained and don’t follow franchise rules of accepting app offers until you make it a big deal.
The manager / owner Arash has trouble understanding English and gives customers a hard time with deals they get from the app.
Atmosphere: 1
Food: 3
Service: 1
Poorn Mehta
Ordered a veggie sandwich, cheddar broccoli soup, and a veggie wrap. Sourdough bread of the sandwich was the single worst bread I've ever had in my life. Stale and extremely chewy. Quality of ingredients was okay. Soup was thick and loaded with cheese, which was great but the last 30% portion was waay too salty. Wrap was perfect though!
Restrooms are out of order which also sucks. Service was also far too slow for an empty place and not even any online orders.
Atmosphere: 1
Food: 2
Service: 3
OneEyedSmurf
I liked this place but one visit changed my perspective. There is a lot of flies within the store and all the sandwich ingredients are chilled but out in the open with no covering. Who knows where those flies land? The touch screen ordering tablets are always very dirty... and on my last visit it would not let me login to claim the points for my order.
Atmosphere: 1
Food: 2
Service: 3
Amora Adams
Food was good like always Can't get enough of the pastrami sandwich
Atmosphere: 5
Food: 5
Service: 5
Samantha Hume
Just gross, food was not fresh. And the packets of mayo were translucent or brown. I’m so mad I just wasted my money on this nasty sandwich. Just go to Ikes or subway.
Bless D.
Freshly toasted sandwiches that really tasted good. I got the Philly chicken with whole wheat bread. Very tasty. The place is clean and the two employees were really helpful. Would go back again.
alexander gervais
I have not been to that many togos locations. This one is a great place to eat. The last time I came here a gentleman named Derell took my order. He also helped make the sandwiches in our order. The sandwich came to me warm. With other locations the meat is warm but the bread is cold sometimes. It makes a huge difference. Today my wife and I took our daughter here for dinner. Derell is working along with a lady named Linda. They both are great at what they do. They treat their customers with respect and kindness. Thank you to both Derell and Linda
Kid-friendliness: The atmosphere and how things are run is great. Our daughter is a teenager with a learning disability. They treat us with respect.
One of my favorite sandwich shops… my favorite that’s a chain. Good bread and ingredients with plenty of topping options. The pastrami is very good and my favorite thing there.
Atmosphere: 4
Food: 4
Service: 4
Luis Henriquez
I had 3 bad services at this location and I will never set foot back in there again. The first time I ordered at 830 pm and it closed at 9. The guy was so mad I ordered he started slamming the containers down and mugged me the whole time. The 2nd time I asked a lady to put no onions in a salad and she gave me so much attitude I just left. Now the reason why I am writing this is the 3rd time. It was today (12/21/24). I just did a 2 hour workout and went in and ordered at the kiosk. I asked if they can put the Asian sauce instead of mayo and they said no problem. So I ordered and waited. I sat there for 25 minutes while multiple people came in and ordered after me. They kept giving at least 3 couples and 2 other people their sandwiches, I started getting upset and asked the lady for my money back. She looked at me like I was crazy and asked if I even put in an order. That made me more upset since she clearly seen me sitting there for now almost 30 minutes. I asked for a refund and the lady called the 2 others over because she seemed confused. The 2 others came out and one said here is your sandwich. It was sitting on the counter in the back for 20+ minutes and they never gave it to me. I ordered a hot sandwich so I didn’t want it anymore, it must have been cold by then. Then I said no, I want my refund. The younger lady said with attitude “ you want a free sandwich and your refund” assuming I complained to get a free sandwich in front of many customers to hear. That was so embarrassing, I then said again, no I just want my refund. I wanted to say something but it would have only made me look bad. Terrible service from those 3 woman. I will never step foot back in to that location again. I always liked togos also and workout right next to it. Now I will just not eat it since there is none closer to where I actually live. I still can’t believe the young lady assumed I just wanted free food and said it loud enough for others to hear. Just rude for no reason and I was nothing but polite to them.
Atmosphere: 1
Food: 1
Service: 1
Denise Jacobs
This is normally my go to togos. I drive out of my way to get a sandwich here however today will be my last day. Ordered two hot sandwiches online pastrami and chicken. Both sandwiches were cold with basically no meat. I basically ordered and went directly to the sandwich shop about a 7 minute drive. There was no way the sandwiches should have been cold.
I understand you cut back, but a few strands of meat on a sourdough roll. The amount of money I paid for both sandwiches was not worth my time, effort or gas. I will not be returning. Consumers think twice about spending your hard earned money.
We have gone here for years. Best sandwich in the bay. Wish they still had Baskin
Atmosphere: 4
Food: 4
Service: 5
C “Visar” Coleman
I see my review was erased about the racist Spanish manager at Fairmont dr... San Leandro.. working On 2/22/24 at 6:20pm...
Atmosphere: 1
Food: 4
Service: 1
Rosé Lin
I come here every so often, but I have a friend who comes here very often and stays for a while to do her homework and everything. She orders the same thing every single time, either a salad or a sandwich. Today we were going there to meet up, she finished school early, so she went ahead. She ordered her salad, the same one she gets every single time. She asked for cheddar cheese, no croutons, extra ranch. They gave her parmesan cheese, croutons, and 1 caesar dressing (when you order extra, they give 2 cups of dressing). She tried to be kind and ended up just asking for some ranch, one of the lady was super sweet about it and she didn’t seem like she spoke english very well, the other employee started side eyeing her and whispering about her to her coworker. She ended up not eating her salad, because she’s allergic to the cheese, and croutons trigger her migraines. She didn’t even ask them to remake her salad, because she didn’t want the kind employee to get in trouble with her boss. She ended up reordering another salad when the boss left, but through the entire time, she continuously got side eyes and looks from the rude employee who kept looking at her uneaten salad. We ended up meeting up after a bit, she gave her uneaten salad to us and didn’t want to make a big deal about it. Our group granted is pretty big, and we got pretty loud which is entirely our fault. Instead of telling us to quiet down, the rude employee yelled at us, called us crazy and proceeded to mutter insults at us. She said she’s never had much trouble with the employees before and she likes most of them, she comes over often to do her homework, they do sometimes mess up her order, but she doesn’t mind because it’s an honest mistake, but the rude employee had a lot crap to say for someone who messed up the entire order. In the future, we’ll be more careful with our volume, but this employee needs to learn how to deal with her attitude.
Atmosphere: 5
Food: 5
Service: 1
SoCo
Is this the biggest sandwich in the fast sandwich space? I think it might be. Sure, it's more expensive, but the sandwiches they accurately and rapidly deliver are delicious. Large cold number seven, togo's style.
Atmosphere: 5
Food: 5
Service: 5
Brian Stevens
I’ve always received great service from the store manager of this store and staff.The store is always clean and the food is exceptionally great in compare to the other Togos restaurants that i’ve been to.
Staff is not properly trained and don’t follow franchise rules of accepting app offers until you make it a big deal.
The manager / owner Arash has trouble understanding English and gives customers a hard time with deals they get from the app.
Atmosphere: 1
Food: 3
Service: 1
Ordered a veggie sandwich, cheddar broccoli soup, and a veggie wrap. Sourdough bread of the sandwich was the single worst bread I've ever had in my life. Stale and extremely chewy. Quality of ingredients was okay. Soup was thick and loaded with cheese, which was great but the last 30% portion was waay too salty. Wrap was perfect though!
Restrooms are out of order which also sucks. Service was also far too slow for an empty place and not even any online orders.
Atmosphere: 1
Food: 2
Service: 3
I liked this place but one visit changed my perspective. There is a lot of flies within the store and all the sandwich ingredients are chilled but out in the open with no covering. Who knows where those flies land? The touch screen ordering tablets are always very dirty... and on my last visit it would not let me login to claim the points for my order.
Atmosphere: 1
Food: 2
Service: 3
Food was good like always
Can't get enough of the pastrami sandwich
Atmosphere: 5
Food: 5
Service: 5
Just gross, food was not fresh. And the packets of mayo were translucent or brown. I’m so mad I just wasted my money on this nasty sandwich. Just go to Ikes or subway.
Freshly toasted sandwiches that really tasted good. I got the Philly chicken with whole wheat bread. Very tasty. The place is clean and the two employees were really helpful. Would go back again.
I have not been to that many togos locations. This one is a great place to eat. The last time I came here a gentleman named Derell took my order. He also helped make the sandwiches in our order. The sandwich came to me warm. With other locations the meat is warm but the bread is cold sometimes. It makes a huge difference. Today my wife and I took our daughter here for dinner. Derell is working along with a lady named Linda. They both are great at what they do. They treat their customers with respect and kindness. Thank you to both Derell and Linda
Kid-friendliness: The atmosphere and how things are run is great. Our daughter is a teenager with a learning disability. They treat us with respect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Ranch Chicken Wrap, Triple Dip
One of my favorite sandwich shops… my favorite that’s a chain. Good bread and ingredients with plenty of topping options. The pastrami is very good and my favorite thing there.
Atmosphere: 4
Food: 4
Service: 4
I had 3 bad services at this location and I will never set foot back in there again. The first time I ordered at 830 pm and it closed at 9. The guy was so mad I ordered he started slamming the containers down and mugged me the whole time. The 2nd time I asked a lady to put no onions in a salad and she gave me so much attitude I just left. Now the reason why I am writing this is the 3rd time. It was today (12/21/24). I just did a 2 hour workout and went in and ordered at the kiosk. I asked if they can put the Asian sauce instead of mayo and they said no problem. So I ordered and waited. I sat there for 25 minutes while multiple people came in and ordered after me. They kept giving at least 3 couples and 2 other people their sandwiches, I started getting upset and asked the lady for my money back. She looked at me like I was crazy and asked if I even put in an order. That made me more upset since she clearly seen me sitting there for now almost 30 minutes. I asked for a refund and the lady called the 2 others over because she seemed confused. The 2 others came out and one said here is your sandwich. It was sitting on the counter in the back for 20+ minutes and they never gave it to me. I ordered a hot sandwich so I didn’t want it anymore, it must have been cold by then. Then I said no, I want my refund. The younger lady said with attitude “ you want a free sandwich and your refund” assuming I complained to get a free sandwich in front of many customers to hear. That was so embarrassing, I then said again, no I just want my refund. I wanted to say something but it would have only made me look bad. Terrible service from those 3 woman. I will never step foot back in to that location again. I always liked togos also and workout right next to it. Now I will just not eat it since there is none closer to where I actually live. I still can’t believe the young lady assumed I just wanted free food and said it loud enough for others to hear. Just rude for no reason and I was nothing but polite to them.
Atmosphere: 1
Food: 1
Service: 1
This is normally my go to togos. I drive out of my way to get a sandwich here however today will be my last day. Ordered two hot sandwiches online pastrami and chicken. Both sandwiches were cold with basically no meat. I basically ordered and went directly to the sandwich shop about a 7 minute drive. There was no way the sandwiches should have been cold.
I understand you cut back, but a few strands of meat on a sourdough roll. The amount of money I paid for both sandwiches was not worth my time, effort or gas. I will not be returning. Consumers think twice about spending your hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We have gone here for years. Best sandwich in the bay. Wish they still had Baskin
Atmosphere: 4
Food: 4
Service: 5
I see my review was erased about the racist Spanish manager at Fairmont dr... San Leandro.. working On 2/22/24 at 6:20pm...
Atmosphere: 1
Food: 4
Service: 1
I come here every so often, but I have a friend who comes here very often and stays for a while to do her homework and everything. She orders the same thing every single time, either a salad or a sandwich. Today we were going there to meet up, she finished school early, so she went ahead. She ordered her salad, the same one she gets every single time. She asked for cheddar cheese, no croutons, extra ranch. They gave her parmesan cheese, croutons, and 1 caesar dressing (when you order extra, they give 2 cups of dressing). She tried to be kind and ended up just asking for some ranch, one of the lady was super sweet about it and she didn’t seem like she spoke english very well, the other employee started side eyeing her and whispering about her to her coworker. She ended up not eating her salad, because she’s allergic to the cheese, and croutons trigger her migraines. She didn’t even ask them to remake her salad, because she didn’t want the kind employee to get in trouble with her boss. She ended up reordering another salad when the boss left, but through the entire time, she continuously got side eyes and looks from the rude employee who kept looking at her uneaten salad. We ended up meeting up after a bit, she gave her uneaten salad to us and didn’t want to make a big deal about it. Our group granted is pretty big, and we got pretty loud which is entirely our fault. Instead of telling us to quiet down, the rude employee yelled at us, called us crazy and proceeded to mutter insults at us. She said she’s never had much trouble with the employees before and she likes most of them, she comes over often to do her homework, they do sometimes mess up her order, but she doesn’t mind because it’s an honest mistake, but the rude employee had a lot crap to say for someone who messed up the entire order. In the future, we’ll be more careful with our volume, but this employee needs to learn how to deal with her attitude.
Atmosphere: 5
Food: 5
Service: 1
Is this the biggest sandwich in the fast sandwich space? I think it might be. Sure, it's more expensive, but the sandwiches they accurately and rapidly deliver are delicious. Large cold number seven, togo's style.
Atmosphere: 5
Food: 5
Service: 5
I’ve always received great service from the store manager of this store and staff.The store is always clean and the food is exceptionally great in compare to the other Togos restaurants that i’ve been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Meatball, Roast Beef Turkey & Cheddar - Hot, Chicken Cheese Steak, BBQ Chicken Wrap Woohoo
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