My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Tory Thomason
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
Peter Ruggio
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Marty Fierbaugh
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
Heidi Garron
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
Hazel McGlown
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
Tellisha Silva
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
Brenda Gustafson
Pricing is ridiculous it costs more to buy 8 wings per piece than 5. Each wing was almost 20 cents more to buy more wings that makes no sense. And the workers were clueless
Hamid Fazel
I ordered a 75 piece combo got all the way home and was missing all our sides! Already mad I have to drive 12 minutes away to get what should've been there (while my food gets cold at home) I finally get there and they act like they definitely gave it. I had to FaceTime my wife and show we don't have any of our sides then they finally said ok wait we will make it for you. That kind of service deserves less than 1 star
I sat in the restaurant getting attacked by flies waiting for my food while I'm on lunch I have 30 minutes after about 20 I stood up and told them I'll just take my food to go because I have to get back to work
Natalie Weiss
Screws up my orders EVERY time. I always pay extra for all flats, this past order (decided to try one more time) - got all drums. Ordered Louisiana Dry Rub, got BBQ. Always wrong!!!
Michelle Forrester
awesome food! (dothan, AL) the team dome an awesome job on family day! ;)
Lorrainne Clemente
I ordered online through the Wingstop website and they partner with doordash, everything went smooth up until the actual delivery. I was given a notification that the food was delivered to the location and it was not so when I texted the link Carlos the dasher said he was in an accident he would not complete the delivery he notified doordash. After trying to call this location it went straight to voicemail so I went directly there to figure out what I can do for refund or if I can just get the order that was no delivered. The associates did not speak English and I was trying to be as patient and understanding as I could be but then she shoved a cellphone in my face to speak with someone who was translating for her and saying she was the Manager. When I told her the situation she said contact doordash they'll handle the refund I did that and they said go back to the restaurant they'll see it's been approved for refund, only to be told by the person on the phone "I'm not there today I will not process the refund until tomorrow," I said okay that's fine Can I just get the order I already paid for then instead it was $92 worth of food for a work event she also said no. So I'm not helped in ANYWAY and I basically paid for nothing literally.
Atmosphere: 1
Food: 1
Service: 1
Michelle Dorsey
Fast food, chain style wings! Not impressed. Cashier was rude. Won’t try it again!
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
Pricing is ridiculous it costs more to buy 8 wings per piece than 5. Each wing was almost 20 cents more to buy more wings that makes no sense. And the workers were clueless
I ordered a 75 piece combo got all the way home and was missing all our sides! Already mad I have to drive 12 minutes away to get what should've been there (while my food gets cold at home) I finally get there and they act like they definitely gave it. I had to FaceTime my wife and show we don't have any of our sides then they finally said ok wait we will make it for you. That kind of service deserves less than 1 star
Restaurantji Recommends
I sat in the restaurant getting attacked by flies waiting for my food while I'm on lunch I have 30 minutes after about 20 I stood up and told them I'll just take my food to go because I have to get back to work
Screws up my orders EVERY time. I always pay extra for all flats, this past order (decided to try one more time) - got all drums. Ordered Louisiana Dry Rub, got BBQ. Always wrong!!!
awesome food! (dothan, AL) the team dome an awesome job on family day! ;)
I ordered online through the Wingstop website and they partner with doordash, everything went smooth up until the actual delivery. I was given a notification that the food was delivered to the location and it was not so when I texted the link Carlos the dasher said he was in an accident he would not complete the delivery he notified doordash. After trying to call this location it went straight to voicemail so I went directly there to figure out what I can do for refund or if I can just get the order that was no delivered. The associates did not speak English and I was trying to be as patient and understanding as I could be but then she shoved a cellphone in my face to speak with someone who was translating for her and saying she was the Manager. When I told her the situation she said contact doordash they'll handle the refund I did that and they said go back to the restaurant they'll see it's been approved for refund, only to be told by the person on the phone "I'm not there today I will not process the refund until tomorrow," I said okay that's fine Can I just get the order I already paid for then instead it was $92 worth of food for a work event she also said no. So I'm not helped in ANYWAY and I basically paid for nothing literally.
Atmosphere: 1
Food: 1
Service: 1
Fast food, chain style wings! Not impressed. Cashier was rude. Won’t try it again!
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