Missing items from order / rude service. it seems like if there's any issues with your order they like to make it your issue. The food was great, but sadly I did not receive items I paid for and was ignored when I asked about them.
it's been almost 2 months and I've yet to receive my refund. it's ridiculous the amount of times I've had to call/ go on the wingstop website. Your representatives seem nothing but confused every single time I call.. "you will receive the refund in 4-5 hours" "you should receive it in about 5 days" "Were not supposed to say how long"
Angelica Ramírez
Excellent service, very friendly and very delicious, the wings, the potatoes, everything 10 out of 10.Parking: Good location for parking.
Atmosphere: 5
Food: 5
Service: 5
Bekah Goldman
I came in to order a drink and I asked for a water cup as well. The employee rang in the soda and asked if that was all. I asked for a water cup again. I paid and was given the soda cup. I asked for a water cup two more times before the employee walked away. I gave up and grabbed the cup myself.
Service: 1
Nayely Valencia
I come here often and the customer service never fails! Especially Carol, she is super patient and kind.
Maria
I ordered with a drink. When I went to pick up my order I was told they are out. I ask the clerk if you can give me lemonade from your bottled lemonade in the cabinet. She said no and to just get another drink from the machine. The only available drink is water . I called the clerk and told her the machine is out of drinks. She said I DON’T SPEAK ENGLISH. I asked for a manager who was only available through mobile phone. She said she can’t help me. What kind of service are they running here? Very poor customer service. They should not hire people if they cannot speak English. I would not recommend this establishment on Farwell location. So furious!!!
Service: 1
Atif G
My experience at Wingstop was disappointing. The wings were undercooked, and to make matters worse, we received the wrong order. We specifically asked for boneless wings, but were given bone-in wings instead. When we brought this to the staff's attention, the response was unhelpful, claiming we ordered the wrong type. The lack of accountability and the overall subpar food quality make it hard to recommend Wingstop based on my visit.
Atmosphere: 1
Food: 1
Service: 1
Reaksmey L.
Ordered the 15 piece for 2 and there weren't any more than 2 people ahead, but it took about an hour to get the food. I recommend just calling in and placing an order or doing it online.
Melissa cornwell
The blonde lady who works here talks nonstop to her coworkers while barely doing anything work wise. Spent over 30 minutes waiting for food because she wouldnt stop talking to her seemingly uninterested male coworker (who was the only one working). Maybe it is time to reevaluate employees, because the lady talked so much she really slowed the kitchen down.
Atmosphere: 1
Food: 3
Service: 1
Camila D.
Great customer service ! Super nice! Great food and quick! The wings are always seasoned very generously!
Adriana H.
Worst customer service ever, the girl that was bagging the food its seem overwhelming with to many orders, orders that were already done she wasn't calling the names on the orders, I ask for my food and it was no answer and finally when she ask for the name on my order she yelled at me and cursed in Spanish. I don't really know how you as such a big company doesn't care about customer service and train your people. This people has no respect for those customers that spend their money and pay their checks never ever never coming back to this restaurant again maybe I'm just one customer that you going to lose and it may be nothing for you but I will make sure all people that I know don't buy at this particular restaurant. TRAIN YOUR people
The food was very greasy no flavor I ordered the lemon pepper wings bone in and the Louisiana hot rub no flavor both of them french fries had none of the seasoning on and the food was so greasy once again couldn't eat it ate a couple just because I spent a $23 at this
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Wings
Lan L.
Online order this is second time they forgot items (ranch 3x that they charge for) in bag yes I'm suppose to check but when restaurant cuts corners to save money they should be audited
Debra Marie Hunter
Just look at the pictures lemon chicken and out if a $35 door dash feeI was refunded $6
Food: 1
Service: 1
Riley C.
classic wingstop. slow to get food, kind of clean dining area, and a half stocked soda machine. workers are fluent in spanish. pretty average wingstop.
Missing items from order / rude service. it seems like if there's any issues with your order they like to make it your issue. The food was great, but sadly I did not receive items I paid for and was ignored when I asked about them. it's been almost 2 months and I've yet to receive my refund. it's ridiculous the amount of times I've had to call/ go on the wingstop website. Your representatives seem nothing but confused every single time I call.. "you will receive the refund in 4-5 hours" "you should receive it in about 5 days" "Were not supposed to say how long"
Excellent service, very friendly and very delicious, the wings, the potatoes, everything 10 out of 10.Parking: Good location for parking.
Atmosphere: 5
Food: 5
Service: 5
I came in to order a drink and I asked for a water cup as well. The employee rang in the soda and asked if that was all. I asked for a water cup again. I paid and was given the soda cup. I asked for a water cup two more times before the employee walked away. I gave up and grabbed the cup myself.
Service: 1
I come here often and the customer service never fails! Especially Carol, she is super patient and kind.
I ordered with a drink. When I went to pick up my order I was told they are out. I ask the clerk if you can give me lemonade from your bottled lemonade in the cabinet. She said no and to just get another drink from the machine. The only available drink is water . I called the clerk and told her the machine is out of drinks. She said I DON’T SPEAK ENGLISH. I asked for a manager who was only available through mobile phone. She said she can’t help me. What kind of service are they running here? Very poor customer service. They should not hire people if they cannot speak English. I would not recommend this establishment on Farwell location. So furious!!!
Service: 1
My experience at Wingstop was disappointing. The wings were undercooked, and to make matters worse, we received the wrong order. We specifically asked for boneless wings, but were given bone-in wings instead. When we brought this to the staff's attention, the response was unhelpful, claiming we ordered the wrong type. The lack of accountability and the overall subpar food quality make it hard to recommend Wingstop based on my visit.
Atmosphere: 1
Food: 1
Service: 1
Ordered the 15 piece for 2 and there weren't any more than 2 people ahead, but it took about an hour to get the food. I recommend just calling in and placing an order or doing it online.
The blonde lady who works here talks nonstop to her coworkers while barely doing anything work wise. Spent over 30 minutes waiting for food because she wouldnt stop talking to her seemingly uninterested male coworker (who was the only one working). Maybe it is time to reevaluate employees, because the lady talked so much she really slowed the kitchen down.
Atmosphere: 1
Food: 3
Service: 1
Great customer service ! Super nice! Great food and quick! The wings are always seasoned very generously!
Worst customer service ever, the girl that was bagging the food its seem overwhelming with to many orders, orders that were already done she wasn't calling the names on the orders, I ask for my food and it was no answer and finally when she ask for the name on my order she yelled at me and cursed in Spanish. I don't really know how you as such a big company doesn't care about customer service and train your people. This people has no respect for those customers that spend their money and pay their checks never ever never coming back to this restaurant again maybe I'm just one customer that you going to lose and it may be nothing for you but I will make sure all people that I know don't buy at this particular restaurant. TRAIN YOUR people
Restaurantji Recommends
It's gotten a lot
Food: 4
The food was very greasy no flavor I ordered the lemon pepper wings bone in and the Louisiana hot rub no flavor both of them french fries had none of the seasoning on and the food was so greasy once again couldn't eat it ate a couple just because I spent a $23 at this
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Wings
Online order this is second time they forgot items (ranch 3x that they charge for) in bag yes I'm suppose to check but when restaurant cuts corners to save money they should be audited
Just look at the pictures lemon chicken and out if a $35 door dash feeI was refunded $6
Food: 1
Service: 1
classic wingstop. slow to get food, kind of clean dining area, and a half stocked soda machine. workers are fluent in spanish. pretty average wingstop.