Absolutely HORRIBLE SERVICE!! Stopped in for lunch party of 8 . Waited 11 minutes at front counter and NOT a single employee acknowledged us. Waited 4 more minutes till we hit the exit. Insane part was they maybe had 6 patrons!! I understand there is sometimes a wait but 15 minutes with NO acknowledgement and minimal customers in Ludacris!! I will NEVER set foot in a BWW ever ..
Atmosphere: 1
Food: 1
Service: 1
Volark Keo
Got there about 11:40 am, and they were getting ready for the day. The manager came out and sat me at a table. He was very courteous and professional put a warm smile. The chickens and potato wedges was on the too cooked side but still good. The servers came several times to check on my experience and see if I needed anything which is a plus. Overall good place and clean dining area to eat. Very chill vibes.
Atmosphere: 5
Food: 4
Service: 5
T T
Got the $20 deal to go. First time trying and ordered on the app, arrived on time but still had to wait for my food. Staff was nice, restaurant was large with many large TV’s to watch, but very empty. Food was ok. Our family liked the wings at Wing Stop better even tho fries were included here vs there. Looked at the menu while we waited for our food, looks like they have a lot of deals, so maybe another try for happy hour or watching a game.
Atmosphere: 5
Food: 3
Service: 5
Jaylina Rose
Great customer experience , my family and I were served by Tristian , he was very attentive and welcoming ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Garza
The food came out at separate times with a very long duration between so 1st order put for cold waiting (etiquette).
Atmosphere: 5
Food: 4
Service: 4
Aaron L
Ordered online for pickup, Got there when the app told me to. After asking inside for my order I was told it had not yet been made. Waited another 30 min before asking again. Was told they were working on it. 20 min after that I finally got my food which was actually pretty good.
Food: 4
Service: 1
Aaronn Castro
Great service and food
Xochil Veronica Ruiz Rodriguez
Love there food awesome
Atmosphere: 5
Food: 5
Service: 5
Traci Garcia
Got there a hour before closing. We said how many and we got an annoyed sigh of being annoyed from the host. We sit down order drinks an appetizer. Waitress ask us when we will like it we say right away. Wait and wait. Entrees come. No appetizer. We ask and she says we didn’t order it? But she literally asked us when we wanted it? We don’t want it anymore. Then after that interaction we get a new waitress. Just uncomfortable. Sucked cause we had a friend that hasn’t visited the country for 20 years and we had just picked him up SJ Airport and this was the first thing he ate here and service he got. Thanks.
Atmosphere: 1
Food: 3
Service: 2
Mike Licitra
Honestly the worst. Completely unable to take our order. Couldn't even get us a check so we can leave. The whole place smells like vomit. Just awful.
The food was very hot as in spicy hot for what it should have been and it was actually a hot hot too is in temperature and there wasn't very much of it and it wasn't really very good the food came out way too late we should have spent $112 or $115 for two people
Atmosphere: 4
Food: 3
Service: 3
Jesse Harkness
Management no longer allows pets outside on patio. Policy change and service refusal without notice. Customer lost.
Atmosphere: 1
Food: 3
Service: 1
Norman Boccone
No dogs allowed, even on the patio, even when no one else is there
Atmosphere: 1
Food: 1
Service: 1
Yousuf Salama
I sat here for 30 min and not a single person came up to give me a menu or take my order. Nobody seemed to care, and they were hardly busy. When I asked them about the service they chuckled to themselves and didn’t care.
Absolutely HORRIBLE SERVICE!! Stopped in for lunch party of 8 . Waited 11 minutes at front counter and NOT a single employee acknowledged us. Waited 4 more minutes till we hit the exit. Insane part was they maybe had 6 patrons!!
I understand there is sometimes a wait but 15 minutes with NO acknowledgement and minimal customers in Ludacris!! I will NEVER set foot in a BWW ever ..
Atmosphere: 1
Food: 1
Service: 1
Got there about 11:40 am, and they were getting ready for the day. The manager came out and sat me at a table. He was very courteous and professional put a warm smile. The chickens and potato wedges was on the too cooked side but still good. The servers came several times to check on my experience and see if I needed anything which is a plus. Overall good place and clean dining area to eat. Very chill vibes.
Atmosphere: 5
Food: 4
Service: 5
Got the $20 deal to go. First time trying and ordered on the app, arrived on time but still had to wait for my food. Staff was nice, restaurant was large with many large TV’s to watch, but very empty. Food was ok. Our family liked the wings at Wing Stop better even tho fries were included here vs there. Looked at the menu while we waited for our food, looks like they have a lot of deals, so maybe another try for happy hour or watching a game.
Atmosphere: 5
Food: 3
Service: 5
Great customer experience , my family and I were served by Tristian , he was very attentive and welcoming ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
The food came out at separate times with a very long duration between so 1st order put for cold waiting (etiquette).
Atmosphere: 5
Food: 4
Service: 4
Ordered online for pickup, Got there when the app told me to. After asking inside for my order I was told it had not yet been made. Waited another 30 min before asking again. Was told they were working on it. 20 min after that I finally got my food which was actually pretty good.
Food: 4
Service: 1
Great service and food
Love there food awesome
Atmosphere: 5
Food: 5
Service: 5
Got there a hour before closing. We said how many and we got an annoyed sigh of being annoyed from the host. We sit down order drinks an appetizer. Waitress ask us when we will like it we say right away. Wait and wait. Entrees come. No appetizer. We ask and she says we didn’t order it? But she literally asked us when we wanted it? We don’t want it anymore. Then after that interaction we get a new waitress. Just uncomfortable. Sucked cause we had a friend that hasn’t visited the country for 20 years and we had just picked him up SJ Airport and this was the first thing he ate here and service he got. Thanks.
Atmosphere: 1
Food: 3
Service: 2
Honestly the worst. Completely unable to take our order. Couldn't even get us a check so we can leave. The whole place smells like vomit. Just awful.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food was very hot as in spicy hot for what it should have been and it was actually a hot hot too is in temperature and there wasn't very much of it and it wasn't really very good the food came out way too late we should have spent $112 or $115 for two people
Atmosphere: 4
Food: 3
Service: 3
Management no longer allows pets outside on patio. Policy change and service refusal without notice. Customer lost.
Atmosphere: 1
Food: 3
Service: 1
No dogs allowed, even on the patio, even when no one else is there
Atmosphere: 1
Food: 1
Service: 1
I sat here for 30 min and not a single person came up to give me a menu or take my order. Nobody seemed to care, and they were hardly busy. When I asked them about the service they chuckled to themselves and didn’t care.
Atmosphere: 1
Food: 1
Service: 1
$10 person to watch a fight I don’t care about.
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