Hello, I am a dasher and today, August 12th, at almost noon, I received two orders from this store. I went to the store. Upon arrival, I approached the counter where the service was terrible from the beginning. They can see you but they ignore you and serve you when they want. The service has been terrible since I picked up at this establishment. However, today the person who served me was rude and arrogant. I expressed my dissatisfaction with her service in a polite manner and she answered in a grotesque manner. She replied that I should cancel my orders because she was not going to deliver anything to me. She only managed to give me a bag and incompletely asked for my name and I gladly gave it to her because the one who is doing her job wrong, not me. It seems to me that if you offer a service where you have to interact with people, your attitude should be different, whether with clients or coworkers. It is about arriving with the best attitude and giving your best because that is what they pay for. Given all this, I called the delivery company. which I am and I submitted the report because I had an uncomfortable moment and it affected my integrity as a person, I requested the name of the employee but they did not want to give it to me and they did not have a badge to identify them. I leave here a photo of this person so that the people in charge of the performance of this person can provide a workshop or feedback on how the customer service is, in addition to other deficiencies that the place has such as cleanliness, something so important also for a food establishment.
Atmosphere: 1
Service: 1
GeneJoy Eley
We tried to order, to use the restroom but they wouldn't give my daughter the code until after we pay; they rather she pees in her pant before giving the code out. Mcdonald's does Not treat their customers this way. Never will we buy from Jack in the Box.ever.
Atmosphere: 1
Service: 1
HappyComfort
Was in drive-thru . Food was hot and order is correct way more often than McDonalds. ! Love the teriyaki bowl and chicken salad. Which by the way McDonalds has NO salads.!
Food: 5
Service: 5
Dee Robinson
Kids ordered and they were excited to have been given everything that they ordered...was happy to have ordered from Jack in the box!
Atmosphere: 5
Food: 5
Service: 4
Bruce Santo
This location does a good job with service and food. Plus it is close to my house. I tend to order more breakfast stuff at this location as I go by them before lunch time. I use their mobile app usually for the breakfast jack mobile app special two for $3. It's a great deal.
Atmosphere: 4
Food: 4
Service: 4
Dexter “DEX” Mendoza
It's not great takes forever to get food always missing items from your order
Atmosphere: 1
Food: 2
Service: 1
poo poo
Go to this Jack in the box often as I live down the street. I went with my grandmother the other day. And the lady responding on the intercom was very rude. She's caucasian with tattoos on her arms. When we got to the intercom, we asked if we could get a munchie box. Which she replies back to us with an attitude that, "we don't serve that at this time." Which my grandma didn't hear correctly, so she asked her to repeat what she said. Which she does but with even more of an attitude and with a condescending voice. Which that was essentially the entire interaction. With her with this snarky attitude tone of voice going on, it was very unpleasant. Not to mention, I've been to a many Jack in the Box's including this one and I have bought the boxes before, it just costed a little extra. That was a flat-out lie she told. It was an unpleasant interaction and it took me all that I could not to just leave the drive-thru. Guests are supposed to feel welcomed. Your staff needs some training or basic touch-up on social skills. I'm only giving one extra star because I enjoy the food. And this was an isolated incident but one that shouldn't of happened.
Atmosphere: 3
Food: 4
Service: 1
Jorge Morales
Bad service, we lacked food
Atmosphere: 1
Food: 3
Service: 1
Jeff Learned
Absolutely hate going through the drive through and not getting what I ordered and only finding that out when I get home. First of all I ordered three fries and they insisted I only get thwo ranches and they wanted change more. I said forget it. I ordered thre ultimate cheeseburgers and got two and one double bacon after. Then I get home and my order is wrong. Never again….??♂️
Faith
Viewing helps to Remembering the time of my son, Ronny & Me won lorl
I'm so up set at this place it is not funny,bad service people here think that can mees up your order,then you let them know about it ,and her comes the disrespect and she did not want to give me the receipt to report the both of them one girl named CANDY SUPER RUDE ,and talking crap would not take care of the issue order the new monster tacos ,and she gave me regular ones ,I let her know and she says we won't fix it,you need to know what your ordering witch I clearly stated new monster tacos ,she says mummy monsters tacos ,(arnt they new?) for get this female dog I'm good with this place and especially CANDY THE LEAD.
Atmosphere: 1
Food: 2
Service: 1
Tim Heinrich
It's Jack in the box,.. drive thru is a little slow but I don't mind, they make everything to order so at least it's hot and fresh.
Atmosphere: 3
Food: 3
Service: 4
Mellisa Leong
Unfortunately today Jack in the box made my coffee terrible. It tastes like watered down beans. And they did not fill it up to the top. My husband paid almost $4 for a small coffee that wasn’t filled up.
Atmosphere: 1
Food: 1
Service: 1
Davisu Echo
Been coming to this location since I moved here many years ago. Today will be the last time I go to this location. An order was messed up and when I asked to correct the order. They got upset and never fixed it just handed me my food. I assumed the issue had been resolved but when seeing my order it wasn't. I know what it's like to work in fast food. I know it can be hard and annoying at times I get it. But the way that they choose to handle the situation was just disappointing. So I came home with a messed up order so that was fun ?
Thomas Acosta
I drove thru and the burgers were delicious, but the curly fries were cold.
Hello, I am a dasher and today, August 12th, at almost noon, I received two orders from this store. I went to the store. Upon arrival, I approached the counter where the service was terrible from the beginning. They can see you but they ignore you and serve you when they want. The service has been terrible since I picked up at this establishment. However, today the person who served me was rude and arrogant. I expressed my dissatisfaction with her service in a polite manner and she answered in a grotesque manner. She replied that I should cancel my orders because she was not going to deliver anything to me. She only managed to give me a bag and incompletely asked for my name and I gladly gave it to her because the one who is doing her job wrong, not me. It seems to me that if you offer a service where you have to interact with people, your attitude should be different, whether with clients or coworkers. It is about arriving with the best attitude and giving your best because that is what they pay for. Given all this, I called the delivery company. which I am and I submitted the report because I had an uncomfortable moment and it affected my integrity as a person, I requested the name of the employee but they did not want to give it to me and they did not have a badge to identify them. I leave here a photo of this person so that the people in charge of the performance of this person can provide a workshop or feedback on how the customer service is, in addition to other deficiencies that the place has such as cleanliness, something so important also for a food establishment.
Atmosphere: 1
Service: 1
We tried to order, to use the restroom but they wouldn't give my daughter the code until after we pay; they rather she pees in her pant before giving the code out. Mcdonald's does Not treat their customers this way. Never will we buy from Jack in the Box.ever.
Atmosphere: 1
Service: 1
Was in drive-thru . Food was hot and order is correct way more often than McDonalds. ! Love the teriyaki bowl and chicken salad. Which by the way McDonalds has NO salads.!
Food: 5
Service: 5
Kids ordered and they were excited to have been given everything that they ordered...was happy to have ordered from Jack in the box!
Atmosphere: 5
Food: 5
Service: 4
This location does a good job with service and food. Plus it is close to my house. I tend to order more breakfast stuff at this location as I go by them before lunch time. I use their mobile app usually for the breakfast jack mobile app special two for $3. It's a great deal.
Atmosphere: 4
Food: 4
Service: 4
It's not great takes forever to get food always missing items from your order
Atmosphere: 1
Food: 2
Service: 1
Go to this Jack in the box often as I live down the street. I went with my grandmother the other day. And the lady responding on the intercom was very rude. She's caucasian with tattoos on her arms. When we got to the intercom, we asked if we could get a munchie box. Which she replies back to us with an attitude that, "we don't serve that at this time." Which my grandma didn't hear correctly, so she asked her to repeat what she said. Which she does but with even more of an attitude and with a condescending voice. Which that was essentially the entire interaction. With her with this snarky attitude tone of voice going on, it was very unpleasant. Not to mention, I've been to a many Jack in the Box's including this one and I have bought the boxes before, it just costed a little extra. That was a flat-out lie she told. It was an unpleasant interaction and it took me all that I could not to just leave the drive-thru. Guests are supposed to feel welcomed. Your staff needs some training or basic touch-up on social skills. I'm only giving one extra star because I enjoy the food. And this was an isolated incident but one that shouldn't of happened.
Atmosphere: 3
Food: 4
Service: 1
Bad service, we lacked food
Atmosphere: 1
Food: 3
Service: 1
Absolutely hate going through the drive through and not getting what I ordered and only finding that out when I get home. First of all I ordered three fries and they insisted I only get thwo ranches and they wanted change more. I said forget it. I ordered thre ultimate cheeseburgers and got two and one double bacon after. Then I get home and my order is wrong. Never again….??♂️
Viewing helps to Remembering the time of my son, Ronny & Me won lorl
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I'm so up set at this place it is not funny,bad service people here think that can mees up your order,then you let them know about it ,and her comes the disrespect and she did not want to give me the receipt to report the both of them one girl named CANDY SUPER RUDE ,and talking crap would not take care of the issue order the new monster tacos ,and she gave me regular ones ,I let her know and she says we won't fix it,you need to know what your ordering witch I clearly stated new monster tacos ,she says mummy monsters tacos ,(arnt they new?) for get this female dog I'm good with this place and especially CANDY THE LEAD.
Atmosphere: 1
Food: 2
Service: 1
It's Jack in the box,.. drive thru is a little slow but I don't mind, they make everything to order so at least it's hot and fresh.
Atmosphere: 3
Food: 3
Service: 4
Unfortunately today Jack in the box made my coffee terrible. It tastes like watered down beans. And they did not fill it up to the top. My husband paid almost $4 for a small coffee that wasn’t filled up.
Atmosphere: 1
Food: 1
Service: 1
Been coming to this location since I moved here many years ago. Today will be the last time I go to this location. An order was messed up and when I asked to correct the order. They got upset and never fixed it just handed me my food. I assumed the issue had been resolved but when seeing my order it wasn't. I know what it's like to work in fast food. I know it can be hard and annoying at times I get it. But the way that they choose to handle the situation was just disappointing. So I came home with a messed up order so that was fun ?
I drove thru and the burgers were delicious, but the curly fries were cold.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Cheeseburger
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