Jersey Mike's Subs

Everytime I go, the staff there is so friendly. Love their subs!!!!

The employees are incredibly helpful and the sandwiches are great. When you finally get them. The store needs to fix the takeout ordering system. Don't quote me 12 minutes for my sandwich to be done when it's not even going to be started when I arrive at the store 10 minutes after the quoted time. I know it's lunch and it's busy. Just tell me the sandwich is going to be done in 45 minutes. I'll come get it then. Now the employees think I hate them for not having my food ready and it's not even their fault, they aren't giving me the ridiculous time quote. I know lunch spots are busy around lunch time, everyone is trying to eat in the short time they have for lunch, me included. I can't spend 20 of my 30 minutes lunch break waiting to eat. Oh I also ordered the sandwich from the jersey mikes website not one of the food apps. All in all fix your broken system and pay your employees more for having to deal with a broken system and the customers made angry by said system.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Italian

3 stars only for the food. Sandwich was fresh and the bread was excellent. However the service is terrible. The staff has absolutely no sense of urgency. The first time I went here it took 40 minutes and I vowed to never go back. Well after 6 years and the closure of Togos I gave it another go. It took 20 minutes. It should not take this long to get a sandwich when only one person is ahead of me. While the food was great I do not think it’s worth the amount of time waiting. Especially when I’m in hurry for lunch.

Atmosphere: 1

Food: 5

Service: 1

Bought a sandwich and came across hair !!
Gross wear a hair net!!!

Atmosphere: 3

Food: 1

Service: 3

Good food, service is a little slow , especially if you get a hot sandwich. 20 ➕️ minute wait for a regular sandwich. Moderate crowd around 345pm

Atmosphere: 4

Food: 4

Service: 3

Absolutely horrible place. Dirty restaurant. Wouldn't accept my cash. Then took forever for a simple order. Would not recommend

Atmosphere: 1

Food: 1

Service: 1

Kevin helped us after a long day of driving and hiking from Los Angeles to Gilroy, with a side trip to pinnacles national park. Kevin was a one man crew helping us and handling the online orders. He had a smile fixed on his face and very friendly. He made us feel welcome and took care in making our dinner. Should we ever be back in the area we will definitely stop by for a meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club Supreme, Big Kahuna Chicken Cheese Steak

Food was delicious it was nice to see my best friend who is from New Jersey happy and excited to see and eat at a place from home.

Atmosphere: 3

Food: 4

Service: 4

Sandwich was so dry and gross

Atmosphere: 3

Food: 2

Service: 3

I was just there, I ordered a 42 which is chipotle chicken. CHICKEN! By the time I got home, opened it up to eat, I noticed it was beef. I am beyond disappointed. How do they mess up that much when the number is under chicken subs. $26 down the drain. I can’t eat it.

Dietary restrictions: I have gout. Which means no red meat.

Atmosphere: 1

Food: 3

Service: 1

I ordered a Philly cheesesteak, the employee, Taylor, was very polite and respectful. The sandwich was prepared well and tasted great. I would highly recommend?

Atmosphere: 5

Food: 5

Service: 5

If u want food order online. They have robotic humans working there.

Atmosphere: 1

Food: 1

Service: 1

I enjoy Jersey Mike's a LOT. Compared to the other 'sub' chains, Jersey Mike's is WAY about the rest. As such, it saddens me to have to give this location a 1-star rating.

The crew working here is the ABSOLUTE SLOWEST I have ever come across. Compounding the matter further, several times, I observed them talking to each other, instead of working on the orders that were supposed to be working on, causing the line to get longer & longer. It's not as if there weren't enough employees on hand (there were at least 5 that I'm aware of). I'm the time I was there, I observed 3 people walk out because the employees were taking too long.

When I first arrived, there was one could having their order taken, and behind them was a father with 2 sons. All of them were ordering cold subs. I, on the other hand, was waiting to order a hot sub...except that the person on the grill had walked away, not even nothing to ask if anyone wanted a hot sub. It's as if he fully expected the person slicing meat, as well as making the bottom-half of the cold subs, to take all orders, and only once he had a hot sub order would the grill person bother to get off his arse, walk over to the grill, and start doing his job. Even in prepping to make my sandwich, he was super-slow, grabbing cheese slices on at a time, and laying it on the board, before grabbing the next slice.

Regarding the father with 2 sons, all 3 has ordered the exact same sandwich. The bottom halves were made as they should be...but, the person making the top halves seemed to have NO clue what 'prioritizing' means. Instead of adding each ingredient/topping to all 3 subs, and then moving onto the next ingredient/topping, she worked only on one sub through completion, then the second sub through completion, and finally the third sub through completion. In the end, it has to have taken her at least twice as long as it would have had she 'prioritized'. This not only costs a business customers, but is also costs the franchise owner in "wasted time".

Needless to say, while there are countless other Jersey Mike's locations I will GLADLY go to, I will NEVER return to this location. Additionally, I will warm others to stay away from this location. If the owner and/or manager of this location happens to read this, the best things you can probably do is a complete 'housecleaning'. In my early years of working, I worked for a could fast food places, and several restaurants. I've also held managerial & supervisory positions. And, I can tell you, if I discovered my employees 'working' as this crew was, is already be working hard to replace them with employees more capable of performing their duties as they should be.

Atmosphere: 2

Food: 5

Service: 1

Great quick service. A good place to get something to eat while charging.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chipotle Cheese Steak, Jersey Mike's Famous Philly

Tried this place for the first time today. Absolutely Bomb. I got the "Big Kahuna" and the order went so fast. The food was fresh and hot. The sandwich artist Josh was quick and very friendly. He told me to enjoy and wished me a good evening. I definitely recommend this place to anyone in the area. Prices are excellent for the size of the sandwich.

Recommended dishes: Big Kahuna Cheese Steak