Jersey Mike's Subs

Very good buffalo chicken cheesesteak sandwich and chips

Atmosphere: 5

Food: 5

Service: 5

I’m very disappointed in the service I received while eating here tonight. I came here for dinner with a friend, and we got similar but different, key word different, sandwiches. The workers were very friendly, and we received our food in a timely fashion, so we thought all was well. Turns out, all was indeed not well. They put my friend’s sandwich in the bag that was labeled as my sandwich, and vice versa. We didn’t discover this faux pas until it was too late. This was extremely upsetting to me. While this may seem minor, some people are holding on by a very thin thread, and this may be what causes it to snap. I hope the workers at this location learn how to properly label the sandwiches, so another person’s night is not ruined by the incorrect sandwich. You could imagine my shock and horror when I realized the sandwich I was eating wasn’t mine. There are some times where I think the universe is against me, and this incident confirmed this theory for me. I hope everyone reading this has a better night then I did, even the fateful employees who caused this horrible, dreadful, crushing of the human spirit.

Food: 1

Great customers service! And great food too!

Atmosphere: 5

Food: 5

Service: 5

Don’t promise a customer anything!

I was in the parking lot and i was about to place my order, but decided to call your store because more times than I can count, my order has been given incorrectly and this is in regards to the bread . I know the owner has instructed her staff not to make more than a certain amount of Parmesan bread but many of us after 4 o’clock want a sandwich and want to have Parmesan bread as our choice. I have been more than patient because your overall staff is great and apologetic but today two of the girls refused to say who spoke to me on the phone and stayed quiet. The least the young lady who spoke to me on the phone could’ve done was taken responsibility for not communicating with her coworkers, apologized and I would’ve walked away as mistakes happen but she stayed quiet!

I do not like plain white bread and told the girl who answered the phone the situation. She assured me there was Parmesan bread and I asked her to check because I’ve been told that in the past and when I show up, there is no more Parmesan bread and it’s substituted with white. She said one large piece was left and I asked her to pull it. Well, long story short someone who was in line ordered their sandwich (after I placed my order) with Parmesan bread and was given the bread that was promised to me. I literally saw their sandwiches being made as I walked into the store. My order was placed 15 mins prior. Come to find out, a sandwich was being made for me but, with white bread which I declined to take. I get you’re busy but that’s no excuse, that’s why I called prior to placing the order in the app.

The last time it was substituted for white bread, I didn’t find out until it was delivered so I gave it away to a neighbor. The time prior to that it was fine, the time prior to that we checked it in store and it was the wrong bread so we decided not to take it. Refund took weeks to get back on two sandwich. The time prior to that it was again delivered to me and it was the wrong bread so I found homeless people to give it away too and that was THREE large sandwiches. I generally purchase the sandwiches that cost nearly $20 every time!

Your sandwiches are not free and today I said … since I am already here and the sandwich was again made incorrectly, can I have that last piece of small parm bread that was on the counter but instead, was given a card for a free small sandwich. I asked again but (who I can only assume was) the supervisor said I could turn in the free card but let me ask you management… why should I turn in that card when at no fault of mine YOUR STORE runs out of parm bread time and time again?

After all the times you guys have made mistakes and this is the first time you guys have ever remedied it with this free small sandwich card.why not ask me what else can I do to make you happy. I’m obviously pissed so here the end result.

I really like the sandwiches from Jersey Mike’s so that’s why I go back but the owner, needs to step up and let employees make more Parmesan bread because not everyone likes the other kinds of bread and this is a BUSY store and being such… running out of bread because it’s busy shouldn’t be an excuse!

Again, your sandwich are not cheap nor are they free so I don’t understand why we should be forced to eat something we don’t want and pay for! If your store doesn’t have a certain kind of bread, then you should somehow on the app state you are out like Panera does and/or call the customer and don’t just assume someone’s going to eat a different bread. Some people just don’t like white bread.

Just ate at this JMS location and what a pleasant experience! Every crew member that was on shift at 1:45 pm today deserves recognition.

What they got right: politeness, professionalism, attention to detail building each customer’s sandwich, enthusiasm - they actually enjoyed being there, friendliness, customer engagement…

As a small business owner, I was very charmed by this crew. My 15-yo son said, “Mom, I really liked this sandwich. Plus, everyone is so nice. I’d like to come to this location again.”

Atmosphere: 5

Food: 5

Service: 5

Ordered a giant sandwich with double meat. Got 5 slices of meat thin enough to see through and another 5 slices of meat. Meat thickness was less than the width of a magic marker. I was a big fan but I think I’ll find someplace else to get my sandwiches.

Atmosphere: 3

Food: 2

Service: 2

Great food and service . Tyra makes the best sandwiches. Way better than subway .

Atmosphere: 5

Food: 5

Service: 5

Don’t even bother trying to put in special requests on anything. They will not bother to fulfill the request. Tomato allergy, requested it removed, has them on anyway. Happens 4/5 times. Tired of wasted food and wasted money.

Atmosphere: 4

Food: 1

Service: 1

I like going in there for a quick hit-and-run with them. Tuna, sandwiches, turkey, sandwiches, chicken sandwiches, it's all good

Atmosphere: 5

Food: 5

Service: 5

I usually have a good experience here at this location in person, but the one time I order through the App they forget to make my two sandwiches! Placed order at 1:17 pm and it Was suppose to be ready at 1:33 it’s now 1:54!

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: The Original Italian, Mike's Chicken Philly

Great place for sandwiches! Like their choices, fresh ingredients, and they have a friendly service team

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Tuna Sandwich, Big Kahuna Cheese Steak

They are remarkably slow. I order online and always arrive well past the expected wait time it's never ready. The staff is very lackadaisical. Luckily it tastes great otherwise I wouldn't return.

Atmosphere: 3

Food: 5

Service: 1

Everytime I go, the staff there is so friendly. Love their subs!!!!

The employees are incredibly helpful and the sandwiches are great. When you finally get them. The store needs to fix the takeout ordering system. Don't quote me 12 minutes for my sandwich to be done when it's not even going to be started when I arrive at the store 10 minutes after the quoted time. I know it's lunch and it's busy. Just tell me the sandwich is going to be done in 45 minutes. I'll come get it then. Now the employees think I hate them for not having my food ready and it's not even their fault, they aren't giving me the ridiculous time quote. I know lunch spots are busy around lunch time, everyone is trying to eat in the short time they have for lunch, me included. I can't spend 20 of my 30 minutes lunch break waiting to eat. Oh I also ordered the sandwich from the jersey mikes website not one of the food apps. All in all fix your broken system and pay your employees more for having to deal with a broken system and the customers made angry by said system.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Italian

3 stars only for the food. Sandwich was fresh and the bread was excellent. However the service is terrible. The staff has absolutely no sense of urgency. The first time I went here it took 40 minutes and I vowed to never go back. Well after 6 years and the closure of Togos I gave it another go. It took 20 minutes. It should not take this long to get a sandwich when only one person is ahead of me. While the food was great I do not think it’s worth the amount of time waiting. Especially when I’m in hurry for lunch.

Atmosphere: 1

Food: 5

Service: 1